Great location, new modern business hotel Management need to take responsibility for training staff properly. This needs to come from the top and filter down. Tea and coffee being slammed onto the breakfast table is not acceptable nor is a poorly trained bartender who knows nothing about the area he is working on. With a few adjustments things could run much slicker.
nice location friendly staff one thing i didnt know adout the room before hand ,it had a door linking up to another room this meant you could hear people talking quiet clearly in the early morning when we stay again we will look for a room that dont have this link up door otherwise we could have no fault with the hotel it was excellent will stay again
Location was great and the breakfast was really nice. The food in the restaurant was also very good. The air conditioning was a bit weak. It was cold when we were in Liverpool and it took about an hour for the airco to warm the room up.
Thought the hotel was fantastic - great view, lovely room, great bar, great breakfast and good ambience. No radio or music in room v disappointing. The staff member on duty when we checked out wouldn't believe us when we said we had only had two drinks other peoples drinks had managed to get onto our bill. We were left waiting for a long time while she tried to sort this out and then we received no apology when she realised she was in the wrong!!!! Very poor customer service.
Rooms ready when we arrived. Reception and bar staff very helpful.
The location and the use of the executive lounge Paying extra for internet in an executive room
room and location were excellent Staff in the bar were poor. very slow and not attentive. Left to go to a bar outside the hotel as a result.
Central with good adjacent facilities Room poorly cleaned
It was brand new and very well situated for shopping and nightlife in the City I think it is a misguided strategy to charge for bottled water in the room-this seems a small point but it is the only hotel I have been to that does not provide it free of charge.
i had a very enjoyable stay here great location great service and great value
The bar and restaurant areas were lovely and the service was excellent.
New hotel, ideal location (near the dock etc), nice and comfy rooms There were some teething problems with a new hotel. The fire alarms went off in the middle of the night twice on our 1st night. On 2nd night, no hot water. it was disappointing that the staff in the hotel wasn't able to tell us how long it would take to fix the problem.
All the staff were very helpful and welcoming No food (even sandwiches) available after 10.00pm. At the bar, plenty of alcohol available, but the coffee/hot chocolate machine was switched off at 10.00pm. No choice of teas in the room.
Location, clean Lack of character
The room was very basic, and for some reason although there was only two of us, they had made another camp bed type thing up, which took up a lot of room, leaving very limited space to move around the room when getting ready for our evening out!
we thought the hotel was great and staff really helpful and pleasant and would definatley stay again. and recommend to others,
the rooms were very clean no
we went to a concert at the echo arena and this hotel could not have been more covienient the pillows weren't very compfortable
central location, easy parking.
Very clean and comfortable. Nice public areas. The hotel breakfast was disorganized. Not enough plates and cups and tables not being cleared quickly enough. The design of the hotel lacks security in that people can enter the hotel without going past Reception. This was dealt with at night by a member of staff taking the names of the guests at the door, not an ideal solution. The hotel should arrange for discounted parking for guests. We had to pay the full day price of £10 at the Echo Arena Car Park.
Friendly & helpful staff, excellent facilities, great location and good value for money
The Suites is easily accessible and convenient to the Albert Dock and city centre. The Staybridge refers to itself as a 'home from home' and we certainly felt very much at home there. The room was very clean and comfortable, and very modern, too. The staff were friendly and helpful.
Very nice new hotel, great staff, great buffet and great room!
I thought the room was lovely and the staff were very friendly. I felt very comfortable there. There was a welcoming atmosphere. I think the room was smaller than i expected and a little expensive.
the location of the hotel was really good close to the dockland area and a five minute walk into town centre. the room was nice and spacious and clean. When we had dealings with staff they were nice, friendly and helpful. Good it had a secure car parking as well the only thing i can fault the hotel on was it was a self contained room but had no cutlery in the room what is only a minor thing
The hotel has thought of everything, the rooms are beautiful with the added bonus of a kitchen - perfect! Directions to the hotel - not being able to find it using a TOM TOM - this must prove very frustrating for staff constantly answering the phone to lost guests!
The hotel is in a lovely location by the docks and has easy access to all the amenities in the city centre. We had a lovely stay at the staybridge, the room was spacious and clean and the staff were all very friendly.
A very friendly quiet place, with loads of personality, and just the right distance from Town too.
A slightly unusual but impressively different type of hotel, pleasant interior and surroundings, one of the best hotels I've stayed in !
Easy online booking. Well equiped room. Helpfull staff. Building work ongoing in hotel. Problem with hot water in showers.
Location very central, car park good value, shower excellent. large groups of noisy 'lasses and lads', poor restaurant and lounge, smoking area next to entrance
I could come and go when I wanted, good parking,close to city centre.
Your internet access is much to expensive. 10 pounds a day! Free WiFi is normal standard in hotels nowadays.
the hotel was just right. the city centre was just up the street it was very handy to all the shops. not to far to carry all my shopping. great. i liked everything
Location really that`s it The so called english breakfast buffy is really just a big joke and waste off money from the 6 of us 4 left to eat elsewere no chef
While staff were professional and helpful i still had privacy and a comfortable stay.
The location was excellent - close to Albert Dock and the city centre. Clean, comfortable and efficiently run.
to say its rated two star its very good value for a city centre hotel, friendly, clean. Breakfast and drinks very expensive, corridors smelt :(
The location is really good. Shoppig aerea is just around the corner. The staff was not helpful. And room was really cold after we got the reater it was ok.
The location is great and the building has a wonderful character to it.
Hard to get to; lobby is on the second floor and there are only two SLOW elevators serving the entire hotel
Friendly, helpful staff; excellent location, lovely converted warehouse with clean, pleasant, quiet rooms. Breakfast was the only less than excellent thing about this hotel- adequate, but not great. Limited choice of bread/cereal and lukewarm cooked food- however, this was not bad enough to detract from overall excellent rating.
location was excellent
poor breakfast choice
The noise , late at night. Our room was right over the Beatles Story, they had no air conditioning and we had to leave our windows open to hear the drunks, etc.
Found the hotel convenient, excellent location for 'eating out'. We saw all the shops around the dock but unfotunately were unable to take advantage of them! Business trip. Feel that the breakfast could be improved upon.
Splendid location, great window view of the River Mersey & Birkenhead. Fantastic breakfast & pleasant night's sleep
Staff were very friendly and helpful - booking taxis for us etc, also kept our bags after check out to enable us to visit city attractions
interior style only, poor sound insulation from adjoining rooms
The staff were very helpful, room very comfortable and welcoming. The bathroom clean and tidy, and the shower exellent. When we read that the breakfast was going to be a continental one we thought well ok, but when we came down for breakfast we were very pleasantly surprised to find it was more than that.With hot food, not just a bread roll and cheese. Lots of it and very good quality! Overall a very good stay and would return anytime!
good location free parking would be better
I like the location. The Albert Docks is lovely Temperature of the room kind of cold
Central, clean, value for money Light bulb missing in bedside light, heating unit not 100%
Friendly, helpful staff; good position of hotel; good breakfast; large comfortable room None
The room was not very warm
The cleanliness was the best I have ever seen.the staff sorted out our problem immediately as below and refunded us without any hassle . only the 2nd night a girl said the wind was not her problem which I did not think was very professional Being put in a room that is known to be next to the air conditioning generator (401)and keeps you awake.moving us to a room with a broken window seal on the night of the hurricane
The attitude of the staff, the quality of the breakfast and the location in the Albert Dock. Thought it ws a little overpriced for a supposedly budget hotel. They were painting and decorating the reception area at the main time of check out which was not very convenient.
The hotel was developed within the Albert Dock, a historic warehouse complex, as a result the rooms were not standard, and used the features of the old warehouse ie barrel ceilings, original brickwork etc.
Staff were pleasant and price and location were good, nice large room overlooking the dock, having stayed at 2 other big hotels this one was the best, would definately book again I booked bed and breakfast - but was told it was room only other than that the hotel was fine