we thought the hotel was great and staff really helpful and pleasant and would definatley stay again. and recommend to others,
central location, easy parking.
Location, clean Lack of character
All the staff were very helpful and welcoming No food (even sandwiches) available after 10.00pm. At the bar, plenty of alcohol available, but the coffee/hot chocolate machine was switched off at 10.00pm. No choice of teas in the room.
New hotel, ideal location (near the dock etc), nice and comfy rooms There were some teething problems with a new hotel. The fire alarms went off in the middle of the night twice on our 1st night. On 2nd night, no hot water. it was disappointing that the staff in the hotel wasn't able to tell us how long it would take to fix the problem.
The bar and restaurant areas were lovely and the service was excellent.
i had a very enjoyable stay here great location great service and great value
the rooms were very clean no
we went to a concert at the echo arena and this hotel could not have been more covienient the pillows weren't very compfortable
The room was very basic, and for some reason although there was only two of us, they had made another camp bed type thing up, which took up a lot of room, leaving very limited space to move around the room when getting ready for our evening out!
Very well kept hotel, and staff were generally nice. On check in they wanted to take credit card and take money from it, I usually pay on check out and we wanted to pay cash as we have no credit card. The manager was unwilling to help us at all and wouldnt take deposit or anything and insisted we get credeit card from somewhere or we couldnt stay! I thought was outrageous and prejudice against people who dont have credit cards we had used a prepay to book hotel. In the end we had to get our friends credit details just to secure the room and then pay on check out. I found this very inconvienent and embarrassing to be treated like that!!
The hotel offered a good allround service and was excelent for our stay. I coundnt fault the hotel
Good location. Excellant value for money. Didn't like using the entry key in the lift. It didn't always stop at the correct floor
central location close to the shops and the albert docks with very helpful staff.very modern bedrooms and bathrooms . very busy breakfast area
Its new and modern We asked for a wake up call - didnt get it. We also asked previous evening to book taxi for 4.45am as we had an early flight. We ended up having to get the night porter to ring a taxi at 5.00am. for us.
An very good two day, first stay, we will stay again when in Liverpool. None
Staff very helpful. The parking facility was secure but at the moment a bit awkward to drive in and out of because of ongoing building alterations.
lovely hotel no faults with rooms or staff , plesent and helpful,, lifts where bit crazy , could end up on any floor after pressing for the floor you had asked for,front door couldnt get out with a pushchair tight squeeze, only for having my partner with me wouldnt of got out at al as you need someone to carry on pushing the door around,
Comfortable bed and the pub next door! (The Baltic Fleet) Room was on topfloor and close to lift shaft - too noisy. Also, inadequate breakfast facilities...side plates in lieu of dinner plates and not sufficient space to accommodate the number of guests - you end up eating breakfast practically in the reception area.
Modern. Friendly staff. Bit far away from "civilisation", not the nicest of walks to the hotel.
The hotel is in a lovely location by the docks and has easy access to all the amenities in the city centre. We had a lovely stay at the staybridge, the room was spacious and clean and the staff were all very friendly.
Very nice new hotel, great staff, great buffet and great room!
I thought the room was lovely and the staff were very friendly. I felt very comfortable there. There was a welcoming atmosphere. I think the room was smaller than i expected and a little expensive.
Friendly & helpful staff, excellent facilities, great location and good value for money
the location of the hotel was really good close to the dockland area and a five minute walk into town centre. the room was nice and spacious and clean. When we had dealings with staff they were nice, friendly and helpful. Good it had a secure car parking as well the only thing i can fault the hotel on was it was a self contained room but had no cutlery in the room what is only a minor thing
A very friendly quiet place, with loads of personality, and just the right distance from Town too.
The hotel has thought of everything, the rooms are beautiful with the added bonus of a kitchen - perfect! Directions to the hotel - not being able to find it using a TOM TOM - this must prove very frustrating for staff constantly answering the phone to lost guests!
Very clean and comfortable. Nice public areas. The hotel breakfast was disorganized. Not enough plates and cups and tables not being cleared quickly enough. The design of the hotel lacks security in that people can enter the hotel without going past Reception. This was dealt with at night by a member of staff taking the names of the guests at the door, not an ideal solution. The hotel should arrange for discounted parking for guests. We had to pay the full day price of £10 at the Echo Arena Car Park.
The Suites is easily accessible and convenient to the Albert Dock and city centre. The Staybridge refers to itself as a 'home from home' and we certainly felt very much at home there. The room was very clean and comfortable, and very modern, too. The staff were friendly and helpful.
A slightly unusual but impressively different type of hotel, pleasant interior and surroundings, one of the best hotels I've stayed in !
Your internet access is much to expensive. 10 pounds a day! Free WiFi is normal standard in hotels nowadays.
Location very central, car park good value, shower excellent. large groups of noisy 'lasses and lads', poor restaurant and lounge, smoking area next to entrance
While staff were professional and helpful i still had privacy and a comfortable stay.
Location really that`s it The so called english breakfast buffy is really just a big joke and waste off money from the 6 of us 4 left to eat elsewere no chef
to say its rated two star its very good value for a city centre hotel, friendly, clean. Breakfast and drinks very expensive, corridors smelt :(
The location was excellent - close to Albert Dock and the city centre. Clean, comfortable and efficiently run.
the hotel was just right. the city centre was just up the street it was very handy to all the shops. not to far to carry all my shopping. great. i liked everything
The location is really good. Shoppig aerea is just around the corner. The staff was not helpful. And room was really cold after we got the reater it was ok.
Easy online booking. Well equiped room. Helpfull staff. Building work ongoing in hotel. Problem with hot water in showers.
I could come and go when I wanted, good parking,close to city centre.
The location is great and the building has a wonderful character to it.
location was excellent
Found the hotel convenient, excellent location for 'eating out'. We saw all the shops around the dock but unfotunately were unable to take advantage of them! Business trip. Feel that the breakfast could be improved upon.
Friendly, helpful staff; excellent location, lovely converted warehouse with clean, pleasant, quiet rooms. Breakfast was the only less than excellent thing about this hotel- adequate, but not great. Limited choice of bread/cereal and lukewarm cooked food- however, this was not bad enough to detract from overall excellent rating.
Splendid location, great window view of the River Mersey & Birkenhead. Fantastic breakfast & pleasant night's sleep
interior style only, poor sound insulation from adjoining rooms
poor breakfast choice
Staff were very friendly and helpful - booking taxis for us etc, also kept our bags after check out to enable us to visit city attractions
The staff were very helpful, room very comfortable and welcoming. The bathroom clean and tidy, and the shower exellent. When we read that the breakfast was going to be a continental one we thought well ok, but when we came down for breakfast we were very pleasantly surprised to find it was more than that.With hot food, not just a bread roll and cheese. Lots of it and very good quality! Overall a very good stay and would return anytime!
The noise , late at night. Our room was right over the Beatles Story, they had no air conditioning and we had to leave our windows open to hear the drunks, etc.
Hard to get to; lobby is on the second floor and there are only two SLOW elevators serving the entire hotel
good location free parking would be better
The room was not very warm
The cleanliness was the best I have ever seen.the staff sorted out our problem immediately as below and refunded us without any hassle . only the 2nd night a girl said the wind was not her problem which I did not think was very professional Being put in a room that is known to be next to the air conditioning generator (401)and keeps you awake.moving us to a room with a broken window seal on the night of the hurricane
Friendly, helpful staff; good position of hotel; good breakfast; large comfortable room None
I like the location. The Albert Docks is lovely Temperature of the room kind of cold
The attitude of the staff, the quality of the breakfast and the location in the Albert Dock. Thought it ws a little overpriced for a supposedly budget hotel. They were painting and decorating the reception area at the main time of check out which was not very convenient.
Central, clean, value for money Light bulb missing in bedside light, heating unit not 100%
Staff were pleasant and price and location were good, nice large room overlooking the dock, having stayed at 2 other big hotels this one was the best, would definately book again I booked bed and breakfast - but was told it was room only other than that the hotel was fine
The hotel was developed within the Albert Dock, a historic warehouse complex, as a result the rooms were not standard, and used the features of the old warehouse ie barrel ceilings, original brickwork etc.
Easy to find. Good location. Value for money. Nice friendly staff. Very accomodating. Ideal place for a city break for those on a budget or for a night out. There were cobwebs in the room.
The ease of access to the city centre and main attractions
Quietness - very helpful reception staff Non-English speaking service staff - it is a hotel after all!
It was central to everything that we needed. Good value for the money we paid.
Good location, reasonable rate, comfortable and clean. TV broken
relaxing,friendly walks along the harbour
very quiet, clean and friendly staff. good breakfast was not included in the price. The extra was too expensive. Most Hotel offers good choice of breakfast and sometimes one evening meal. Well that is in Ireland. But the hotel was not too far from main centre so we found good places. We have even found, offered a big bowl of porridge for only 1.99 £!
Location mainly plus the bonus of free parking.
staff helpfull with wheelchair mother and gave her tea coffee when we were out. Thanks nothing got what i paid for
Arrived at 4:00am, check-in was aranged and I was expected ! Beakfast after 9:00am was not possible