Great location, with a ton of potential. Cheap feeling, outdated, not kept up.
The marbled elegance and old time styling. I worked there 47 years ago We did not like leaving
friendly people, obliging and it was very comfortable.
Perfect room. Very good location.
Access to the city centre
Breakfast was poor and poor value for money cattle market
Good location The hotel building and some of the decor would surely have been very impressive in its heyday, but is now very shabby and in desperate need of renovation and cleaning! Breakfast was poor.
very loud noise outside from pub/saloon till midnight
Convenience of location. Pizzeria was not of the high quality I would have expected. I also think that breakfast of some sort should nhave been included in the price. The number of smokers hanging around the front entrance sets a very low standard for the hotel.
we like to go away as many weekends as poss, but not @ £114 per night, which is what we paid. the last time we stayed there early this year we paid £59
The location and the buffet breakfast was superb. The lift and bathrooms are very old. Also the way people stand outside to smoke
The staff were extremly helpful and friendly. Only stayed one night, breakfast excellent and parking availability excellent
All staff who we were in contact with were extremely polite and very friendly. Location of the hotel was fantastic.
Good Hotel Close to Railway Station None
Once out of Lime Street train station, I saw the hotel at the opposite side. That was really handy after 3 hours journey from London. Facilities are very clean, we enjoyed the leisure center. The breakfast was just perfect, no more comment needed! And the staff, I miss words to describe how friendly they were from the reception to the breakfast service up to the check out time. Thanks! With a mini-bar in the rooms, I think this hotel would deserve 5 stars status. Unfortunatelly there wasn't!
Restaurant/breakfast staff were exceptionally courteous, cheerful and industrious. Reception staff were cold and indifferent. Cancelled morning call for second morning but still happened. Woken at 6-15 Sunday which was avoidable if they had cancelled it as requested. When told about this the girl apologised in an indifferent way. Put us off returning.
Staff were very helpful and friendly; problem sorted very promptly, even by repairman who had come to the wrong room! No shampoo/conditioner
The best point of the hotel was it was very central The breakfast was not great and having to stand and make your own toast
Location of the hotel and the excellent breakfast. Staff were also very helpful
The location was perfect for Lime Street Station and the city centre, and the staff were always friendly and helpful.
beautiful well presented hotel with charming and welcoming staff there was nothing to dislike
The room was clean, comfortable, well furnished and the bathroom was a good size and well lit. I would have liked to have checked in earlier and checked out later but this was not possible apparently due to the high occupancy of the hotel.
Location is good,because there is near train staion,so we could get drink and food.Parking is free.
Great location, warm welcome, excellent food, helpful friendly staff. Real value for money. Will stay there again and would recommend to family and friends.
The Castaway Bar
Comfortable rooms. Excellent breakfast. We were in a room just above a wedding party which had extremely loud music until the early hours of the morning, preventing us from sleeping. We complained, and we did receive a discount.
convenient location for train travel, theatre and shopping
A great hotel that ticked all the boxes! Nothing to report - the hotel is spot on!
The hotel is very central. (Theatre, Cinema, Shopping, Bus to the airport and Anfield around the corner). Very nice and the theme is nice and classic - cruise liner travel. Security staff seemed a little suspicious and you felt a bit watched! The doors slammed loudly. There was poor ventilation in the toilets. We were on the 6th floor and ventilation fans on the roof were a bit noisy.
the hotel was in a good location and the afternoon tea was very good value the only thing that anoyed me was magazines were advertised in the package we took hotel said they didnt have any and it was not included in the offer also sunday paper was not delivered when asked about it they hadnt got any left
All of the staff were brilliant the meals were beautiful and everyone was very helpful There was nothing i didnt like about this hotel
THE NAUTICAL THEME. ROOM WAS TOO HOT.
Clean rooms, location Uncomfortable beds, small room, 11pm check out.
The hotel was nice, modern, clean, and in an excellent location (central to everything). There was a 24 hr service desk, whose staff whre always happy to help and please. The security was also excellent as unless you had a room key you could not get to ny of the floors other than reception. The only issue I had, which was there was no parking, and the entrance was in the side street, which was narrow and with no through road. No parking was available..so this was a huge problem. Liverpool is my home town and I was home visiting, so it made it difficult for friends and family to come and stop by to see me. Apart from the parking issue - I have no problems, what-so-ever, and I would definitely stay again and recommend.
close to public transportation, dining and shopping. Very convenient for us. Stayed 7 nights,house keeping not included. Bedding not changed,not offered clean towels. No face cloths available. Did not like hair dryer and it got very hot. Should clean apt, atleast once and change towels. Laundry expensive-3 pounds for wash-2 to dry
Staff really friendly and helpfull,bar and resteraunt really nicely decorated with fabulous food.bedroom nicely done also.
near to shops sour milk in room. no resedents bar ,private function on in bar could not get served
The decor of the hotel made it very inviting and the staff were more than friendly in the reception and bar. The breakfast was very disappointing. We both had to leave it and go elsewhere which was extra expense..
friendly staff ,great location on door step to most things street noise in wee small hours!
great location staff really friendly and helpful basic but clean
The location very close to Matthew Street and the nice bar within the hotel were plus points of this hotel
It has a very good position in the city centre. Very handy for seeing liverpool and close to the rail and bus stations. On the Sunday night there was a bit of noise from outside in the small hours of the morning from people leaving clubs
The room could have was smaller than expected .
Very central and well maintained hotel.Excellent Breakfast and food in general.Noisy on saturday night due to bar downstairs but it is saturday night afterall.Would definetely stay there again. Only thing is that it is not as close to train station as I first thought but once found easy to get too.
Location Poor bathroom facilities and condition. Very noisy location, need secondary glazing
Staff were very friendly and helpful,the room was spotless clean and the location is excellent,in the middle of the city center,wil be back.
Super service, extremely helpful Finding the hotel thru' the Liverpool traffic system is difficult.
hotel was perfect for shopping , it was near everything, & a very nice hotel. staff were not a bit pleasent , in reception ,
Excellent staff overall, clean. I was not able to get a proper sleep for 2 nights since other guests (if I can call them like this - rooms 519 and 523) were drunk, bunging on doors at 02:00, 04:00, 07:00hrs, their children swearing in the corridors and pressing all buttons in the lift.....If you want to improve the situation black list them since you've got their names, I don't know them. But if you aim to have business people staying at your hotel who they work during the weekend and have to get up early in the morning you must monitor this situation.
The location was right in the middle of city centre right next to Lime street railway station,the staff were very hepful& friendly
centrally placed in Liverpool wit easy acces from railroad andwalking distance to the city centre nothing
Staff were very helpful, knowledgeable and very cheerful!! Food was excellent and cleanliness of a very high standard Sadly not enough tea bags in the room and the shower gel container was empty but so minor when compared to the overall experience
The location was excellent for many of the venues in LIverpool and the breakfast was excellent The main reason we choose this hotel was for the Philamonic
The room was gorgeous: huge and comfortable, if a little poorly maintained (lightbulbs out, curtain coming down from window) The area was very, very noisy till 2am, even on a Sunday. The wi-fi wasn't working, and staff - who were bar staff, not really hotel staff - didn't even know what it was. The restaurant and members bar was closed when I stayed, so had to go out in rain to eat. This is a great hotel for clubbers, central and great for a 'back to mine' after hours, but not for business - sadly, I was on a business trip.
I loved the decor of the hotel, funky and modern and the staff were friendly and very accomadating to us. The location is excellent with all the shopping and pubs on your doorstep. The only thing was that our room was at the back of the hotel which looked out onto part of the pub and niteclub scene of the city and was a bit loud especially over the weekend.
huge room, high ceilings The hotel is based in a very busy night time area and it does not have soundproofing. The nightclub booming out until 5am meant that we didn't get any sleep. For a quiet night you need rooms 1 and 2.
Mr Rogers liked where it was situated with nice restaurants close by and thought the accomodation was very good. He has recommended it to our team and will stay again on his next visit.