Avaliações de hóspedes
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Todas as avaliações
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Casais
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Famílias
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Negócios
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Individuais
Avaliação geral
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8.9 "A localização é muito boa."9.4 "94%
gostaram dos bares e restaurantes nas proximidades ." 9.3 "93%gostaram da proximidade dos locais para fazer compras ." 9.1 "91%gostaram da proximidade com pontos turísticos ." 10.0 "Fácil acesso ao aeroporto , segundo 100%." 9.8 "Próximo de transportes públicos , segundo 98%." 8.4 "Fácil acesso ao centro da cidade , segundo 84%." 8.2 "Fácil de chegar de carro , segundo 82%." 10.0 "100% consideraram serfácil chegar à estação de trem ." 8.0 "Os centros de negócios eram fáceis de chegar , disseram 80%." -
8.2 "A piscina é boa."
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7.4 "O atendimento é bom."7.1 "71% acharam
o atendimento muito profissional ." 9.3 "93% disseram que aequipe de recreação era ótima ." 8.3 "83% disseram que oserviço de concierge foi incrível ." 8.9 "Ótimo atendimento na praia/piscina , segundo 89%." -
6.1 "Comodidades medianas."5.9 "59% acharam o
prédio razoável ." 6.1 "61% disseram que aarquitetura não era nada de mais ." 5.7 "57% afirmaram queas instalações de acesso para pessoas com necessidades especiais eram razoáveis ." -
5.8 "O café da manhã é ruim."5.1 "
O preço do café da manhã era razoável , segundo 51%." -
5.6 "Conforto mediano."6.5 "
As camas foram consideradas aceitáveis por 65%." 6.1 "Apenas 61% afirmaram queos quartos eram suficientemente grandes ." 5.4 "54% consideraram queo banheiro era espaçoso o suficiente ." -
5.6 "A atmosfera era decente."
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5.4 "Limpeza mediana."5.4 "Apenas 54% afirmaram que
os quartos estavam suficientemente limpos ." 6.2 "62% consideraram apiscina limpa ." -
4.6 "Custo-benefício abaixo da média."3.7 "O
preço era muito alto para 63%." 4.2 "58% afirmaramque as bebidas eram muito caras ." -
3.9 "A internet é fraca."3.2 "68% disseram que a
qualidade do Wi-Fi era ruim ."
Avaliação geral
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8.8 "A localização é muito boa."9.5 "95%
gostaram dos bares e restaurantes nas proximidades ." 9.3 "93%gostaram da proximidade com pontos turísticos ." 8.5 "Fácil acesso ao centro da cidade , segundo 85%." 9.2 "92%gostaram da proximidade dos locais para fazer compras ." 10.0 "Fácil acesso ao aeroporto , segundo 100%." 9.8 "Próximo de transportes públicos , segundo 98%." 7.9 "Fácil de chegar de carro , segundo 79%." -
6.9 "O atendimento é razoável."5.6 "56% afirmaram que
a equipe da recepção era razoável ." 6.6 "66% acharamo atendimento profissional ." 5.7 "O serviço de limpeza era razoável , segundo 57%." 5.4 "54% acharam queo serviço de quarto foi aceitável ." 5.9 "59% acharam oserviço de manobrista aceitável ." 5.1 "Hotel com segurança mediana , segundo 51%." 5.4 "Apenas 54% consideraram queo atendimento do restaurante era bom ." 5.1 "51% consideraram que agerência era aceitável ." -
6.7 "Infraestrutura de bem-estar e esportes razoáveis."6.2 "Para apenas 62%, a
área de fitness era razoável ." -
5.8 "Conforto mediano."6.2 "Apenas 62% afirmaram que
os quartos eram suficientemente grandes ." 5.3 "53% consideraram queo banheiro era espaçoso o suficiente ." -
5.8 "O café da manhã é ruim."5.0 "
O preço do café da manhã era razoável , segundo 50%." -
5.7 "Comodidades medianas."5.6 "56% acharam o
prédio razoável ." 6.3 "63% disseram que aarquitetura não era nada de mais ." -
5.4 "O bar é razoável."5.5 "
Bebidas alcoólicas razoáveis , segundo 55%." -
4.9 "Não muito limpo."5.0 "Apenas 50% afirmaram que
os quartos estavam suficientemente limpos ." 4.7 "53% consideraram queestava bastante sujo ." 2.0 "80% afirmaram que obanheiro era sujo ." -
4.9 "Custo-benefício abaixo da média."3.6 "O
preço era muito alto para 64%." 3.9 "61% afirmaramque as bebidas eram muito caras ." -
4.2 "A internet é fraca."3.2 "68% disseram que a
qualidade do Wi-Fi era ruim ."
Avaliação geral
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8.5 "A localização é muito boa."9.0 "90%
gostaram da proximidade com pontos turísticos ." 9.5 "95%gostaram dos bares e restaurantes nas proximidades ." 9.3 "93%gostaram da proximidade dos locais para fazer compras ." 10.0 "Fácil acesso ao aeroporto , segundo 100%." 9.8 "Próximo de transportes públicos , segundo 98%." -
7.5 "Boa piscina."
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6.8 "Infraestrutura de bem-estar e esportes razoáveis."
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6.8 "O atendimento é razoável."5.4 "54% afirmaram que
a equipe da recepção era razoável ." 6.9 "69% acharamo atendimento profissional ." 5.6 "O serviço de limpeza era razoável , segundo 56%." 5.2 "Hotel com segurança mediana , segundo 52%." 5.6 "56% acharam oserviço de manobrista aceitável ." 5.9 "Apenas 59% consideraram queo atendimento do restaurante era bom ." -
6.1 "Conforto mediano."6.7 "Apenas 67% afirmaram que
os quartos eram suficientemente grandes ." 5.6 "56% consideraram queo banheiro era espaçoso o suficiente ." -
6.0 "Comodidades medianas."5.9 "59% acharam o
prédio razoável ." -
5.8 "A atmosfera era decente."
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4.8 "Não muito limpo."5.0 "Apenas 50% afirmaram que
os quartos estavam suficientemente limpos ." 4.5 "55% consideraram queestava bastante sujo ." 2.0 "80% afirmaram que obanheiro era sujo ." -
4.1 "A internet é fraca."3.3 "67% disseram que a
qualidade do Wi-Fi era ruim ." -
4.0 "Custo-benefício abaixo da média."3.3 "O
preço era muito alto para 67%." 4.5 "55% disseram que ocafé da manhã era muito caro ."
Avaliação geral
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8.9 "A localização é muito boa."9.2 "92%
gostaram da proximidade dos locais para fazer compras ." -
7.4 "O atendimento é bom."8.5 "85% acharam
a equipe muito simpática ." 7.2 "72% acharamo atendimento muito profissional ." 9.4 "94% disseram que aequipe de recreação era ótima ." -
5.7 "Comodidades medianas."5.6 "56% acharam o
prédio razoável ." -
5.4 "Limpeza mediana."5.7 "Apenas 57% afirmaram que
os quartos estavam suficientemente limpos ." -
4.9 "A atmosfera não era boa."3.5 "65%
criticaram a falta de estilo do hotel ." 3.5 "Para 65%, olobby de entrada era inferior à média ." -
4.6 "Não muito confortável."2.9 "71% consideraram
muito barulhento ." -
4.4 "Custo-benefício abaixo da média."3.6 "O
preço era muito alto para 64%." -
4.0 "Os quartos não são bons."2.9 "71%
reclamaram do banheiro ." 1.4 "86% consideraram que aa manutenção era fraca ." 2.9 "71% tiveramproblemas com o chuveiro ." 3.8 "Para 62%, osquartos pareciam antigos ." 4.4 "56% ficaramdecepcionados com o minibar ." -
3.7 "A internet é fraca."3.1 "69% disseram que a
qualidade do Wi-Fi era ruim ."
Avaliação geral
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8.9 "A localização é muito boa."10.0 "
Fácil acesso ao aeroporto , segundo 100%." 9.1 "91%gostaram dos bares e restaurantes nas proximidades ." 9.1 "91%gostaram da proximidade dos locais para fazer compras ." 8.7 "87%gostaram da proximidade com pontos turísticos ." -
7.2 "O atendimento é bom."7.1 "71% acharam
o atendimento muito profissional ." 9.2 "92% disseram que aequipe de recreação era ótima ." -
6.6 "Infraestrutura de bem-estar e esportes razoáveis."6.0 "Para apenas 60%, a
área de fitness era razoável ." -
6.0 "Conforto mediano."6.2 "Apenas 62% afirmaram que
os quartos eram suficientemente grandes ." 6.9 "As camas foram consideradas aceitáveis por 69%." 5.8 "58% consideraram queo banheiro era espaçoso o suficiente ." -
5.8 "O café da manhã é ruim."
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5.5 "Comodidades medianas."5.4 "54% acharam o
prédio razoável ." -
5.3 "Limpeza mediana."5.5 "Apenas 55% afirmaram que
os quartos estavam suficientemente limpos ." -
5.1 "Os quartos são razoáveis."5.5 "Apenas 55% afirmaram que
os quartos estavam suficientemente limpos ." 6.2 "Apenas 62% afirmaram queos quartos eram suficientemente grandes ." 6.9 "As camas foram consideradas aceitáveis por 69%." 5.8 "58% consideraram queo banheiro era espaçoso o suficiente ." -
4.5 "Custo-benefício abaixo da média."3.4 "O
preço era muito alto para 66%." -
4.1 "A internet é fraca."3.3 "67% disseram que a
qualidade do Wi-Fi era ruim ."
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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8.2avaliação de
The staff I got a extra 139.00 charge to my card credit from the hotel. I contacted the hotel and no one could tell what the extra charge was for. I asked to have it to be removed and as of this morning, one week after we left nothing has been done.
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7.4avaliação de
The restaurants were delicious, the hotel is huge, and the staff were great. The pool complex is awesome, and the lazy river was very fun. Highly recommend Morimoto's restaurant and the new Crush. Resort Fee: This needs to go away. Our room did not have a mini fridge or a microwave (kind of annoying). A little on the small side.
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7.7avaliação de
Great location, friendly staff Room smelled bad, carpet and walls were dirty
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7.7avaliação de
I liked the overall feel. The staff in every area is great. I felt that they were way overcharging for all the extras such as food. Also, the restaurants had very limited hours.
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5.7avaliação de
I liked the fact that our room did not smell like cigarette. I like the comfort of being able to use the monorail from the hotel. However, the room was "basic!" I was expecting the room to have some luxury. For the amount of money spent on that room I was expecting more. I dislike the fact that we were billed $10 per day for parking. Our room keys continusly gave us problems. They wouldn't open our room or did not work at the parking garage.
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10.0avaliação de
Clean and well maintained Hidden resort fees included at the end
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6.0avaliação de
Parking is not included and a surprise extra cost. Starts your trip bad.
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6.0avaliação de
Because it was fight night I was glad to see the extra security around the hotel. Sleeping rooms were clean. Manager in cafe did take off the 18% gratuity for large groups after we complained about service. Bad experience in breakfast cafe with service. We poured our own coffee refills, food was mediocre. Because it was fight night hotel was very busy and people screaming down hallways late night. The guests don't care it is a non smoking sleeping room. You could get high just walking down the hallway. It is time for the hotel to replace mattresses and pillows they are hard as a rock. Barely any water came out of the shower heads. Too many other hotels to choose from. Probably won't be back.
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8.0avaliação de
I cancelled my reservation yet im asked for a review, pretty stupid but hey someone like stupid reviews. who knows, I did not actually stay there I cancelled my reservations.
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5.7avaliação de
Beautiful room. Price was right. Casino smells like an ashtray. Lacking in cocktail waitresses. It was a very long walk down the hallway to our room. (Elevator was closest to room 401 our room was 521) Bed was very hard and uncomfortable. Bathroom was unvented and lacking in privacy. Won't stay there again. Excalibur was so much better.
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8.8avaliação de
The price was right the decor is a bit ourdated
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4.0avaliação de
Our housekeeping lady really nice There casino employees were very rude and in a way racist
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7.1avaliação de
Room service never came in day before we left. Ran out of toilet paper. Ice machine was broken. Told to go to another floor for some. Outlets on wall don't hold your plugs they fall out.
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10.0avaliação de
We arrived early in the am so our room wasn't ready, so they offered us an upgrade to a suite for a very reasonable rate, we took it. The room was very comfortable, and I liked having the extra space. Everything was clean, the temperature in the room was perfect, as I like to warm, and my husband likes it cool. (we traveled in Jan). I liked the convenience of the tram which stops at several hotels as you work your way north to the Stratosphere. I also enjoyed the spa, getting a massage and using the whirlpool and sauna too. The staff all around the hotel was incredibly friendly. I would stay at MGM again. What I missed was a clock, a coffee pot, and a refrigerator to put our leftover food in. You can't use the mini bar fridge for food or you get fined $50. You have to rent a separate fridge for $25 which I think is totally ridiculous.
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6.0avaliação de
room was given away and no reservation. had to argue for 30mins to finally get a room at 3AM.
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2.0avaliação de
Nothing My reservation was never booked. I arrived there from a 6 hour flight and did not have a place to stay. I had to stay on the phone with Getmearoom.com for two hours. My daughter was tired. Had to go to another hotel. I will never use this web site or Kayak again. Worst experience of my life.
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8.0avaliação de
It's in an amazing location close to everything. The restaurants are great and the shows are amazing. Also, the housekeeping staff were really nice and attentive. Some of the casino staff were extremely rude and condescending.
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4.2avaliação de
Location Bathroom was horrible. The sink was clogged and the water pressure in the shower was too low to take a comfortable shower. Told the front desk but no one came to look at it.
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7.4avaliação de
The hotel keys didn't work when I first arrived at the hotel and had dragged my stuff up to my room. When they didn't work I was pretty bummed, but the cleaning service who were nearby were kind enough to let me into the room and get in touch with the front desk for me. They were gracious and upgraded me without hesitation.
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4.0avaliação de
We upgraged for the king spa suite, we received half mini bar empty and half can of sprite (someone drank it and put it back to the bar) they only give 1 shampoo, one soap and etc... but we were a couple! The hallway was always loud, doors shutting and screaming, i called and say on advanced its our honeymoom, expected a little more and unfortunately was really disappointed. The phones at the room are from the 50's. And the room wasnt real clean. Looks old, not enough lights. We upgraged for the king spa suite, we received half mini bar empty and half can of sprite (someone drank it and put it back to the bar) they only give 1 shampoo, one soap and etc... but we were a couple! The hallway was always loud, doors shutting and screaming, i called and say on advanced its our honeymoom, expected a little more and unfortunately was really disappointed. The phones at the room are from the 50's. And the room wasnt real clean. Looks old, not enough lights.
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8.0avaliação de
Room was well appointedvand clean. Staff very nice and friendly. Great new morimoto restaurant. Casino air was pretty dank. Major partiers hauling in coolers 2 at a time.
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5.4avaliação de
- Close to bus line - Central location - A/C unit constantly ran, even on AUTO!! - Smoke smell inside non-smoking room - Room very dark (WEST) - Inconsistent water heater - Vanity sink did not drain well - Overall, room did not seemed as "Fresh" as expected
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3.1avaliação de
The lazy river is amazing and the pool waitresses are great (especially Kaitlyn!) The front desk staff are incompetent. We checked in early on Friday morning and were only staying for 2 nights. The hotel didn't have our 2 queen room available so they upgraded us to a suite (awesome right?) WRONG. They then proceeded to tell us we owe an extra $80 per night for the suite that we didn't ask for! So I refused to pay and instead they made us sleep in the suite for one night then MOVED us to another room at 11am the next day! So inconvenient. I am a breastfeeding mother and needed a place to pump during the day and had to pump in a bathroom instead of in my room because our room wasn't available! Complete lack of respect for my needs. Will never stay here again.
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7.7avaliação de
The water in my tub and sink in the hotel room took 10 minutes to drain, it was pretty gross. And the lingering smoke smell on a non smoking floor was rough. Also, my AC in my room didn't work.
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6.5avaliação de
Staff did their best, but there are just too many people to care for. Check in was a serpentine line an hour long. With all hands on deck, it was still an hour+ wait in the lobby and valet. Rooms were very nice
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4.2avaliação de
We were able to use the pools at the signature suites. Stood in line for over an hour while checking in. Room was small, outdated and inconveniently located in the hotel.
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8.0avaliação de
location No guest free parking
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10.0avaliação de
Very clean and fun resort type atmosphere. City within a city. Would have been nice to feel more safe outside the resort. Walked down to Cesars palace. The resort was nice, but they made the effort to clean up the street on the perimeter of their property. At MGM you walk outside at night on the strip and do not feel safe. Not only are the homeless derilects there begging and laying in their own filth but the cocroaches would carry you off.
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4.5avaliação de
The location is perfect because we were there for UFC fight at the Garden Arena. It's also a short walk (in summer heat) to T-Mobile Arena. I get it - it's Vegas and supposedly a 4-star hotel - everything is pricey, but this is way overboard. We got an up-sell right when we arrived -- our room wasn't ready (it's 11am, I know) but if we want to "upgrade" $20 per night, a new room (or maybe the same room) would be ready right away. We decided to wait until our original room is ready. The room is in West Wing (an old wing), which is fine by me. The room was a little stuffy. The bathroom setup was the oddest thing. There's no power outlet; visible signs of bad maintenance; the lower shower faucet doesn't work; no cotton pads provided (even I asked from a cleaning service); no complementary bottled water (fine it is in a desert). In my humble opinion, this is NOT a 4-star hotel. Moving on to breakfast. There are 2 options available: the buffet or this breakfast cafe. We opted for the lighter version because we were too lazy to venture out. I ordered a Belgian waffle (the price was around $9-12) for a piece of way subpar food. I get it - it's a (supposedly) a 4-star hotel - but with that price, at least I expect a mediocre taste of food. We pretty much spent 3 full days at the MGM (barely went outside or somewhere else). We used its facilities including gambling tables, sport books, the pools, day club at Wet Republic, food court, the casino bars, the Garden Arena, cafes & restaurants, and nothing has made good or great impression! It's just a mediocre choice and overpriced and bad value for money. I'm willing to pay that amount of money for the right value! Lastly, $5 for a bottle of water! Vegas, you're too much. I won't be going back for a long while.
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2.0avaliação de
Worst hotel ever, waited in line for 2 hrs to checkin, got a dirty room, the second room was dirty too. Breakfast buffet horrible
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8.8avaliação de
Being able to stay and play in the same place without the long vegas walks or lines. Easy entry to the top party spots in vegas. Hakasan and rehab are always fun but that pool gets a lil nasty when it's packed . Def shower after More eating options then I'd hardly leave
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4.8avaliação de
The pool was gorgeous. That's all I miss Paid so much money thinking it was a Luxery hotel. I should have stayed at the motel 6 for a lot cheaper. What a shame... Next time I will try out another hotel. Also, not once during the weekend did we get the maids that clean the rooms... Again paid so much money and had no luxury features. I'm pretty upset about that. Also they have rude staff that throw t shirts at you if you are showing any type of skin lol. Felt like a child the entire time. Was wearing a crop top and they made me cover up and when I refused they tried to kick me out of the hotel.
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2.0avaliação de
None Line to check in was forever long! 1st room smelt like raw sewage, waited 45 mins in the hall trying to get into the next room only to call the front desk time after time!! Finally got into new room and had to wait another hour plus for the bell hop to bring us new keys! first day was a complete waste, only had time to get changed for dinner and go. Woke up the next morning only to realize that we had dirty sheets!!! found a sticky gooey something smashed in the sheets that looked like it had been there a few weeks! This was the worst hotel that I have ever stayed in!!!
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2.5avaliação de
When they took all the stuff out of my room and held it at the lost and found and said it was my fault for not checking out and then checking back in between my two nights there. What hotel asks you to do that? Oh, and throwing away my toiletries and my water bottle was equally uncool. Worst stay anywhere, ever.
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3.4avaliação de
Room was not clean, TV didn't work, maids didn't clean room next day (had to call at 5pm to get service), culminating in door key not working twice on same day and me ending up locked out for 30min
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4.8avaliação de
My credit card was hacked which prevented the hotel from charging me daily for any room charges. Instead of calling my cell phone or sending me a note to visit the front desk, they chose to lock me out of my room. I found this out when my wife had an asthma attack from all of the casino smoke. When I went to the room for medication, the key simply wouldn't work. I visited the front desk in desperation, told them my dilemma, and their response was rude, heartless, and smug. Instead of expediting the process to allow me entrance to my room and my wife's medication, they chose to lecture me as to why my room key was disabled. They treated me like a poacher, when in fact my card was hacked in their facility! I've stayed with the MGM Grand and their other properties before, but never again. I travel to Las Vegas at least 3 times per year, spend a lot of money on customers and gaming, so their loss.
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2.5avaliação de
I didn't like anything about my stay at mgm. However I did meet some promoters that were so helpful and evern showed us the quickest way to get to each club and how to get into all of the pool parties. I hated my stay at mgm. I was charged 400 dollars as a hold on my account as soon as I steped into the hotel. Everything I was a hassle. I booked two rooms and I asked for them to be conjoined months before I arrived. I called and they only had one room booked. I called kayak with my confirmation number they jumped to my help and called mgm with me on speaker I was able to get my rooms together and they sorted everything out. When MGM hung up the kayak Assitant asked me to call them back a week before to confirm everythjng was right. Well that was the best advice because of course the problem remained and I had to sort it out again! When I arrived the manager was so rude to me and told me that there is no way that two rooms can be beside one another. I had to prove it with an email. So then all of a sudden it was possible. Miracle I think not. They offered me 100 dollar voucher per room which was a headache and I couldn't use it in the restaurants that I had booked. It was an awful experience that resulted in so many phone calls and wasted my time and patience. I will never stay there again. Paris and Venetian it is next time.
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2.8avaliação de
We were initially given a room that looked like a jail cell. Tiny window and old. After 1 hour at the front desk we were grudgingly given a room with a bigger window overlooking the ac units that ran all day and night. Horrible attitudes and rooms. The hotel is huge so you have to walk a mile to get From your room to elevator. Changed $30 night resort fee but not given paper and wifi did not work. Worst Vegas hotel experience ever especially since you can get a less expensive room at a better hotel.
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3.7avaliação de
Nothing Everything
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8.2avaliação de
The staff I got a extra 139.00 charge to my card credit from the hotel. I contacted the hotel and no one could tell what the extra charge was for. I asked to have it to be removed and as of this morning, one week after we left nothing has been done.
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10.0avaliação de
Clean and well maintained Hidden resort fees included at the end
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8.0avaliação de
I cancelled my reservation yet im asked for a review, pretty stupid but hey someone like stupid reviews. who knows, I did not actually stay there I cancelled my reservations.
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8.8avaliação de
The price was right the decor is a bit ourdated
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10.0avaliação de
We arrived early in the am so our room wasn't ready, so they offered us an upgrade to a suite for a very reasonable rate, we took it. The room was very comfortable, and I liked having the extra space. Everything was clean, the temperature in the room was perfect, as I like to warm, and my husband likes it cool. (we traveled in Jan). I liked the convenience of the tram which stops at several hotels as you work your way north to the Stratosphere. I also enjoyed the spa, getting a massage and using the whirlpool and sauna too. The staff all around the hotel was incredibly friendly. I would stay at MGM again. What I missed was a clock, a coffee pot, and a refrigerator to put our leftover food in. You can't use the mini bar fridge for food or you get fined $50. You have to rent a separate fridge for $25 which I think is totally ridiculous.
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8.0avaliação de
It's in an amazing location close to everything. The restaurants are great and the shows are amazing. Also, the housekeeping staff were really nice and attentive. Some of the casino staff were extremely rude and condescending.
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8.0avaliação de
Room was well appointedvand clean. Staff very nice and friendly. Great new morimoto restaurant. Casino air was pretty dank. Major partiers hauling in coolers 2 at a time.
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8.0avaliação de
location No guest free parking
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10.0avaliação de
Very clean and fun resort type atmosphere. City within a city. Would have been nice to feel more safe outside the resort. Walked down to Cesars palace. The resort was nice, but they made the effort to clean up the street on the perimeter of their property. At MGM you walk outside at night on the strip and do not feel safe. Not only are the homeless derilects there begging and laying in their own filth but the cocroaches would carry you off.
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8.8avaliação de
Being able to stay and play in the same place without the long vegas walks or lines. Easy entry to the top party spots in vegas. Hakasan and rehab are always fun but that pool gets a lil nasty when it's packed . Def shower after More eating options then I'd hardly leave
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7.4avaliação de
The restaurants were delicious, the hotel is huge, and the staff were great. The pool complex is awesome, and the lazy river was very fun. Highly recommend Morimoto's restaurant and the new Crush. Resort Fee: This needs to go away. Our room did not have a mini fridge or a microwave (kind of annoying). A little on the small side.
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7.7avaliação de
Great location, friendly staff Room smelled bad, carpet and walls were dirty
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7.7avaliação de
I liked the overall feel. The staff in every area is great. I felt that they were way overcharging for all the extras such as food. Also, the restaurants had very limited hours.
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7.1avaliação de
Room service never came in day before we left. Ran out of toilet paper. Ice machine was broken. Told to go to another floor for some. Outlets on wall don't hold your plugs they fall out.
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7.4avaliação de
The hotel keys didn't work when I first arrived at the hotel and had dragged my stuff up to my room. When they didn't work I was pretty bummed, but the cleaning service who were nearby were kind enough to let me into the room and get in touch with the front desk for me. They were gracious and upgraded me without hesitation.
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7.7avaliação de
The water in my tub and sink in the hotel room took 10 minutes to drain, it was pretty gross. And the lingering smoke smell on a non smoking floor was rough. Also, my AC in my room didn't work.
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5.7avaliação de
I liked the fact that our room did not smell like cigarette. I like the comfort of being able to use the monorail from the hotel. However, the room was "basic!" I was expecting the room to have some luxury. For the amount of money spent on that room I was expecting more. I dislike the fact that we were billed $10 per day for parking. Our room keys continusly gave us problems. They wouldn't open our room or did not work at the parking garage.
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6.0avaliação de
Parking is not included and a surprise extra cost. Starts your trip bad.
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6.0avaliação de
Because it was fight night I was glad to see the extra security around the hotel. Sleeping rooms were clean. Manager in cafe did take off the 18% gratuity for large groups after we complained about service. Bad experience in breakfast cafe with service. We poured our own coffee refills, food was mediocre. Because it was fight night hotel was very busy and people screaming down hallways late night. The guests don't care it is a non smoking sleeping room. You could get high just walking down the hallway. It is time for the hotel to replace mattresses and pillows they are hard as a rock. Barely any water came out of the shower heads. Too many other hotels to choose from. Probably won't be back.
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5.7avaliação de
Beautiful room. Price was right. Casino smells like an ashtray. Lacking in cocktail waitresses. It was a very long walk down the hallway to our room. (Elevator was closest to room 401 our room was 521) Bed was very hard and uncomfortable. Bathroom was unvented and lacking in privacy. Won't stay there again. Excalibur was so much better.
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4.0avaliação de
Our housekeeping lady really nice There casino employees were very rude and in a way racist
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6.0avaliação de
room was given away and no reservation. had to argue for 30mins to finally get a room at 3AM.
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2.0avaliação de
Nothing My reservation was never booked. I arrived there from a 6 hour flight and did not have a place to stay. I had to stay on the phone with Getmearoom.com for two hours. My daughter was tired. Had to go to another hotel. I will never use this web site or Kayak again. Worst experience of my life.
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4.2avaliação de
Location Bathroom was horrible. The sink was clogged and the water pressure in the shower was too low to take a comfortable shower. Told the front desk but no one came to look at it.
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4.0avaliação de
We upgraged for the king spa suite, we received half mini bar empty and half can of sprite (someone drank it and put it back to the bar) they only give 1 shampoo, one soap and etc... but we were a couple! The hallway was always loud, doors shutting and screaming, i called and say on advanced its our honeymoom, expected a little more and unfortunately was really disappointed. The phones at the room are from the 50's. And the room wasnt real clean. Looks old, not enough lights. We upgraged for the king spa suite, we received half mini bar empty and half can of sprite (someone drank it and put it back to the bar) they only give 1 shampoo, one soap and etc... but we were a couple! The hallway was always loud, doors shutting and screaming, i called and say on advanced its our honeymoom, expected a little more and unfortunately was really disappointed. The phones at the room are from the 50's. And the room wasnt real clean. Looks old, not enough lights.
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5.4avaliação de
- Close to bus line - Central location - A/C unit constantly ran, even on AUTO!! - Smoke smell inside non-smoking room - Room very dark (WEST) - Inconsistent water heater - Vanity sink did not drain well - Overall, room did not seemed as "Fresh" as expected
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3.1avaliação de
The lazy river is amazing and the pool waitresses are great (especially Kaitlyn!) The front desk staff are incompetent. We checked in early on Friday morning and were only staying for 2 nights. The hotel didn't have our 2 queen room available so they upgraded us to a suite (awesome right?) WRONG. They then proceeded to tell us we owe an extra $80 per night for the suite that we didn't ask for! So I refused to pay and instead they made us sleep in the suite for one night then MOVED us to another room at 11am the next day! So inconvenient. I am a breastfeeding mother and needed a place to pump during the day and had to pump in a bathroom instead of in my room because our room wasn't available! Complete lack of respect for my needs. Will never stay here again.
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6.5avaliação de
Staff did their best, but there are just too many people to care for. Check in was a serpentine line an hour long. With all hands on deck, it was still an hour+ wait in the lobby and valet. Rooms were very nice
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4.2avaliação de
We were able to use the pools at the signature suites. Stood in line for over an hour while checking in. Room was small, outdated and inconveniently located in the hotel.
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4.5avaliação de
The location is perfect because we were there for UFC fight at the Garden Arena. It's also a short walk (in summer heat) to T-Mobile Arena. I get it - it's Vegas and supposedly a 4-star hotel - everything is pricey, but this is way overboard. We got an up-sell right when we arrived -- our room wasn't ready (it's 11am, I know) but if we want to "upgrade" $20 per night, a new room (or maybe the same room) would be ready right away. We decided to wait until our original room is ready. The room is in West Wing (an old wing), which is fine by me. The room was a little stuffy. The bathroom setup was the oddest thing. There's no power outlet; visible signs of bad maintenance; the lower shower faucet doesn't work; no cotton pads provided (even I asked from a cleaning service); no complementary bottled water (fine it is in a desert). In my humble opinion, this is NOT a 4-star hotel. Moving on to breakfast. There are 2 options available: the buffet or this breakfast cafe. We opted for the lighter version because we were too lazy to venture out. I ordered a Belgian waffle (the price was around $9-12) for a piece of way subpar food. I get it - it's a (supposedly) a 4-star hotel - but with that price, at least I expect a mediocre taste of food. We pretty much spent 3 full days at the MGM (barely went outside or somewhere else). We used its facilities including gambling tables, sport books, the pools, day club at Wet Republic, food court, the casino bars, the Garden Arena, cafes & restaurants, and nothing has made good or great impression! It's just a mediocre choice and overpriced and bad value for money. I'm willing to pay that amount of money for the right value! Lastly, $5 for a bottle of water! Vegas, you're too much. I won't be going back for a long while.
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2.0avaliação de
Worst hotel ever, waited in line for 2 hrs to checkin, got a dirty room, the second room was dirty too. Breakfast buffet horrible
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4.8avaliação de
The pool was gorgeous. That's all I miss Paid so much money thinking it was a Luxery hotel. I should have stayed at the motel 6 for a lot cheaper. What a shame... Next time I will try out another hotel. Also, not once during the weekend did we get the maids that clean the rooms... Again paid so much money and had no luxury features. I'm pretty upset about that. Also they have rude staff that throw t shirts at you if you are showing any type of skin lol. Felt like a child the entire time. Was wearing a crop top and they made me cover up and when I refused they tried to kick me out of the hotel.
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2.0avaliação de
None Line to check in was forever long! 1st room smelt like raw sewage, waited 45 mins in the hall trying to get into the next room only to call the front desk time after time!! Finally got into new room and had to wait another hour plus for the bell hop to bring us new keys! first day was a complete waste, only had time to get changed for dinner and go. Woke up the next morning only to realize that we had dirty sheets!!! found a sticky gooey something smashed in the sheets that looked like it had been there a few weeks! This was the worst hotel that I have ever stayed in!!!
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2.5avaliação de
When they took all the stuff out of my room and held it at the lost and found and said it was my fault for not checking out and then checking back in between my two nights there. What hotel asks you to do that? Oh, and throwing away my toiletries and my water bottle was equally uncool. Worst stay anywhere, ever.
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3.4avaliação de
Room was not clean, TV didn't work, maids didn't clean room next day (had to call at 5pm to get service), culminating in door key not working twice on same day and me ending up locked out for 30min
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4.8avaliação de
My credit card was hacked which prevented the hotel from charging me daily for any room charges. Instead of calling my cell phone or sending me a note to visit the front desk, they chose to lock me out of my room. I found this out when my wife had an asthma attack from all of the casino smoke. When I went to the room for medication, the key simply wouldn't work. I visited the front desk in desperation, told them my dilemma, and their response was rude, heartless, and smug. Instead of expediting the process to allow me entrance to my room and my wife's medication, they chose to lecture me as to why my room key was disabled. They treated me like a poacher, when in fact my card was hacked in their facility! I've stayed with the MGM Grand and their other properties before, but never again. I travel to Las Vegas at least 3 times per year, spend a lot of money on customers and gaming, so their loss.
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2.5avaliação de
I didn't like anything about my stay at mgm. However I did meet some promoters that were so helpful and evern showed us the quickest way to get to each club and how to get into all of the pool parties. I hated my stay at mgm. I was charged 400 dollars as a hold on my account as soon as I steped into the hotel. Everything I was a hassle. I booked two rooms and I asked for them to be conjoined months before I arrived. I called and they only had one room booked. I called kayak with my confirmation number they jumped to my help and called mgm with me on speaker I was able to get my rooms together and they sorted everything out. When MGM hung up the kayak Assitant asked me to call them back a week before to confirm everythjng was right. Well that was the best advice because of course the problem remained and I had to sort it out again! When I arrived the manager was so rude to me and told me that there is no way that two rooms can be beside one another. I had to prove it with an email. So then all of a sudden it was possible. Miracle I think not. They offered me 100 dollar voucher per room which was a headache and I couldn't use it in the restaurants that I had booked. It was an awful experience that resulted in so many phone calls and wasted my time and patience. I will never stay there again. Paris and Venetian it is next time.
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2.8avaliação de
We were initially given a room that looked like a jail cell. Tiny window and old. After 1 hour at the front desk we were grudgingly given a room with a bigger window overlooking the ac units that ran all day and night. Horrible attitudes and rooms. The hotel is huge so you have to walk a mile to get From your room to elevator. Changed $30 night resort fee but not given paper and wifi did not work. Worst Vegas hotel experience ever especially since you can get a less expensive room at a better hotel.
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3.7avaliação de
Nothing Everything
