MGM Grand Hotel and Casino

I liked the fact that our room did not smell like cigarette. I like the comfort of being able to use the monorail from the hotel. However, the room was "basic!" I was expecting the room to have some luxury. For the amount of money spent on that room I was expecting more. I dislike the fact that we were billed $10 per day for parking. Our room keys continusly gave us problems. They wouldn't open our room or did not work at the parking garage.

Parking is not included and a surprise extra cost. Starts your trip bad.

Because it was fight night I was glad to see the extra security around the hotel. Sleeping rooms were clean. Manager in cafe did take off the 18% gratuity for large groups after we complained about service. Bad experience in breakfast cafe with service. We poured our own coffee refills, food was mediocre. Because it was fight night hotel was very busy and people screaming down hallways late night. The guests don't care it is a non smoking sleeping room. You could get high just walking down the hallway. It is time for the hotel to replace mattresses and pillows they are hard as a rock. Barely any water came out of the shower heads. Too many other hotels to choose from. Probably won't be back.

Beautiful room. Price was right. Casino smells like an ashtray. Lacking in cocktail waitresses. It was a very long walk down the hallway to our room. (Elevator was closest to room 401 our room was 521) Bed was very hard and uncomfortable. Bathroom was unvented and lacking in privacy. Won't stay there again. Excalibur was so much better.

Our housekeeping lady really nice There casino employees were very rude and in a way racist

room was given away and no reservation. had to argue for 30mins to finally get a room at 3AM.

Nothing My reservation was never booked. I arrived there from a 6 hour flight and did not have a place to stay. I had to stay on the phone with Getmearoom.com for two hours. My daughter was tired. Had to go to another hotel. I will never use this web site or Kayak again. Worst experience of my life.

Location Bathroom was horrible. The sink was clogged and the water pressure in the shower was too low to take a comfortable shower. Told the front desk but no one came to look at it.

We upgraged for the king spa suite, we received half mini bar empty and half can of sprite (someone drank it and put it back to the bar) they only give 1 shampoo, one soap and etc... but we were a couple! The hallway was always loud, doors shutting and screaming, i called and say on advanced its our honeymoom, expected a little more and unfortunately was really disappointed. The phones at the room are from the 50's. And the room wasnt real clean. Looks old, not enough lights. We upgraged for the king spa suite, we received half mini bar empty and half can of sprite (someone drank it and put it back to the bar) they only give 1 shampoo, one soap and etc... but we were a couple! The hallway was always loud, doors shutting and screaming, i called and say on advanced its our honeymoom, expected a little more and unfortunately was really disappointed. The phones at the room are from the 50's. And the room wasnt real clean. Looks old, not enough lights.

- Close to bus line - Central location - A/C unit constantly ran, even on AUTO!! - Smoke smell inside non-smoking room - Room very dark (WEST) - Inconsistent water heater - Vanity sink did not drain well - Overall, room did not seemed as "Fresh" as expected

The lazy river is amazing and the pool waitresses are great (especially Kaitlyn!) The front desk staff are incompetent. We checked in early on Friday morning and were only staying for 2 nights. The hotel didn't have our 2 queen room available so they upgraded us to a suite (awesome right?) WRONG. They then proceeded to tell us we owe an extra $80 per night for the suite that we didn't ask for! So I refused to pay and instead they made us sleep in the suite for one night then MOVED us to another room at 11am the next day! So inconvenient. I am a breastfeeding mother and needed a place to pump during the day and had to pump in a bathroom instead of in my room because our room wasn't available! Complete lack of respect for my needs. Will never stay here again.

Staff did their best, but there are just too many people to care for. Check in was a serpentine line an hour long. With all hands on deck, it was still an hour+ wait in the lobby and valet. Rooms were very nice

We were able to use the pools at the signature suites. Stood in line for over an hour while checking in. Room was small, outdated and inconveniently located in the hotel.

The location is perfect because we were there for UFC fight at the Garden Arena. It's also a short walk (in summer heat) to T-Mobile Arena. I get it - it's Vegas and supposedly a 4-star hotel - everything is pricey, but this is way overboard. We got an up-sell right when we arrived -- our room wasn't ready (it's 11am, I know) but if we want to "upgrade" $20 per night, a new room (or maybe the same room) would be ready right away. We decided to wait until our original room is ready. The room is in West Wing (an old wing), which is fine by me. The room was a little stuffy. The bathroom setup was the oddest thing. There's no power outlet; visible signs of bad maintenance; the lower shower faucet doesn't work; no cotton pads provided (even I asked from a cleaning service); no complementary bottled water (fine it is in a desert). In my humble opinion, this is NOT a 4-star hotel. Moving on to breakfast. There are 2 options available: the buffet or this breakfast cafe. We opted for the lighter version because we were too lazy to venture out. I ordered a Belgian waffle (the price was around $9-12) for a piece of way subpar food. I get it - it's a (supposedly) a 4-star hotel - but with that price, at least I expect a mediocre taste of food. We pretty much spent 3 full days at the MGM (barely went outside or somewhere else). We used its facilities including gambling tables, sport books, the pools, day club at Wet Republic, food court, the casino bars, the Garden Arena, cafes & restaurants, and nothing has made good or great impression! It's just a mediocre choice and overpriced and bad value for money. I'm willing to pay that amount of money for the right value! Lastly, $5 for a bottle of water! Vegas, you're too much. I won't be going back for a long while.

Worst hotel ever, waited in line for 2 hrs to checkin, got a dirty room, the second room was dirty too. Breakfast buffet horrible

The pool was gorgeous. That's all I miss Paid so much money thinking it was a Luxery hotel. I should have stayed at the motel 6 for a lot cheaper. What a shame... Next time I will try out another hotel. Also, not once during the weekend did we get the maids that clean the rooms... Again paid so much money and had no luxury features. I'm pretty upset about that. Also they have rude staff that throw t shirts at you if you are showing any type of skin lol. Felt like a child the entire time. Was wearing a crop top and they made me cover up and when I refused they tried to kick me out of the hotel.

None Line to check in was forever long! 1st room smelt like raw sewage, waited 45 mins in the hall trying to get into the next room only to call the front desk time after time!! Finally got into new room and had to wait another hour plus for the bell hop to bring us new keys! first day was a complete waste, only had time to get changed for dinner and go. Woke up the next morning only to realize that we had dirty sheets!!! found a sticky gooey something smashed in the sheets that looked like it had been there a few weeks! This was the worst hotel that I have ever stayed in!!!

When they took all the stuff out of my room and held it at the lost and found and said it was my fault for not checking out and then checking back in between my two nights there. What hotel asks you to do that? Oh, and throwing away my toiletries and my water bottle was equally uncool. Worst stay anywhere, ever.

Room was not clean, TV didn't work, maids didn't clean room next day (had to call at 5pm to get service), culminating in door key not working twice on same day and me ending up locked out for 30min

I didn't like anything about my stay at mgm. However I did meet some promoters that were so helpful and evern showed us the quickest way to get to each club and how to get into all of the pool parties. I hated my stay at mgm. I was charged 400 dollars as a hold on my account as soon as I steped into the hotel. Everything I was a hassle. I booked two rooms and I asked for them to be conjoined months before I arrived. I called and they only had one room booked. I called kayak with my confirmation number they jumped to my help and called mgm with me on speaker I was able to get my rooms together and they sorted everything out. When MGM hung up the kayak Assitant asked me to call them back a week before to confirm everythjng was right. Well that was the best advice because of course the problem remained and I had to sort it out again! When I arrived the manager was so rude to me and told me that there is no way that two rooms can be beside one another. I had to prove it with an email. So then all of a sudden it was possible. Miracle I think not. They offered me 100 dollar voucher per room which was a headache and I couldn't use it in the restaurants that I had booked. It was an awful experience that resulted in so many phone calls and wasted my time and patience. I will never stay there again. Paris and Venetian it is next time.

We were initially given a room that looked like a jail cell. Tiny window and old. After 1 hour at the front desk we were grudgingly given a room with a bigger window overlooking the ac units that ran all day and night. Horrible attitudes and rooms. The hotel is huge so you have to walk a mile to get From your room to elevator. Changed $30 night resort fee but not given paper and wifi did not work. Worst Vegas hotel experience ever especially since you can get a less expensive room at a better hotel.

Nothing Everything