Rio All-Suite Hotel & Casino

The spacious rooms to accommodate if we wanted friends over. Long Check out lines and Long Valet lines. Took an hour to get my car.

Room was spacious and they upgraded us to the 22nd floor. Unfortunately, that meant that we were close to the fire and had no power in our rooms and the nice rooms just hide the poor facilities conditions that led to TWO electrical fires in one night. Place is a death trap and the company policy during a fire appears to be either non-existent or intentional misinformation. On our second night staying there, an electrical fire broke out at 4:30 pm on the 26th floor. We found out about it around 5 when they wouldn't let us go up the elevators to our room. Told us it would be an hour. LIES. My brother in law works in the industry and got after making up a story about needing a prescription got the truth that it would be at least 4-5 hours. They just let people stand there though, playing their slots to pass the time. Called repeatedly to try to get updates but just sent to call centers that didn't even no there was a fire. Around 8:30, we read on the news that they were letting people up so we headed back over. I checked with the employees in front of the elevator and they confirmed it was fine. Got up to our room only to find that there was no power in any of the rooms. Called and they claimed that the hotel was full and they couldn't move us. We were assured that the power would be on soon. They were still checking on people to this floor as we ran across a pissed off couple who had just drove in from Wyoming only to find that they didn't have power in their room. My mother was ill, so my parents went to bed in their room a few doors down, assuming the power would be on in the morning and the rest of us played board games in the entrance of our room/hallway, waiting for the power. Lots of people passed by and we were the cheerful greeting committee telling them there was no power in their rooms. Most people just made due and went to bed although as the evening went on we saw a couple of people asked to be moved (the hotel magically found space.). There were also confused people looking for the stairs to get to the higher floors since they thought the elevator was just broken and didn't realize there was any hazard higher up. Around 12:15 am, an employee came up and told us we needed to leave (only saw us bc our door was open). She told us we needed to leave because the power was out and we might trip. We asked if they were going to wake up all the other people on the floor. She was confused and they were only moving the people they knew of. They lied and said they'd wake up my parents but they didn't even bother. I eventually got them up and after waiting in line for another hour and fighting with the manger got them comp our rooms (more than others got). Mad, we just drove back to SoCal at 2 am. I don't know how many people they left sleeping up there, but thank God we left because at 7 Am another fire broke out on the 14th floor. Look it up. As for the fire alarms, we weren't there at the time but a cute Canadian couple on our floor told us there was no alarm during the fire. The power to their room just went off and they knew to move when the fire trucks pulled up. never again will I stay in any Ceasars property.

Rooms smelled, mattresses where very old. I think not declaring resort fee is total bs and should be against law as false advertising.

Very dark and too much smoke

the pho restaurant downstairs. The room felt and looked old. It also smelled like smoke.

The beds were comfortable, room had a refrigerator in it The room was in need of a remodel. Sash above the beds was coming apart. Walls and ceiling were dirty in spots

Room smelled like smokey barbecue restaurant, perhaps from restaurant exhaust fans on our side of building. Asked to change room but got no action other than housekeeping came and sprayed 'neutralizer" that did not help. Notified front desk again but could not get room change. Maintence suppose to come to room but never did.

Found my boots in lost and found. Water fall in pool, Good restaurants, nice view at voodoo lounge Staff is not friendly at the check in and check out. The resort fee was charged at check in when my price at reservation said it included all fees and tax, the dealer at the roulette table was rude. She needed training. I wished I would have gotten her name I just remember how she looks like. No adult pool area. It's kids everywhere . One section should just be adults

The public areas are all well kept. The shuttle service to the strip is helpful, The buffet is well stocked, The pools were mostly clean and refreshing. The rooms are dated and dirty. I found trash under the bed. The carpets were frayed, The lights in the hall were broken, Fast food bags and fruit loops in the elevator were not picked up from morning until evening. The adult pool was filthy with beer cans and cigarettes. The place had slipped since I stayed there twenty years ago. Our water went out for several hours one night and we needed to get an engineer to fix our bathtub that wouldn't drain.

Restaurants were OK The 3:30am fire alarm going off, wasn't the best thing to wake up to. The staff was incredibly rude, they could definitely use some improvements. The rooms were very worn down, shower didn't barely work the sinks would not drain properly.

The staff was professional, out going and friendly. They went out of their way to assist and provide for any concerns / issues they could help with I choose this hotel for its facilities such as the pool for my young children. The first day we arrive the pool was closed for unspecified reasons. Guest services suggested we visit another hotels pool owned by their company. That hotel wanted $15 per person to allow us to use their facilities. The second day I had business obligations until 345pm and when we returned to the hotel we learn that the pool closes at 5pm every day. (Are you kidding me, it doesn't get dark until after 9). The 3rd and last day we finally get to try to use the facilities and the water in the kid pool was so bitterly cold that my children couldn't stay in it more than 10 minutes and couldn't get in waist deep. They would be shivering and have to wrap up in their towel and sit in the sun to defrost. I fully understand this is supposed to be a tourist destination but the price of everything such as food is ridiculous. $47.99 per person for the buffet. And if you actually need to park your vehicle most of the parking garage is permit only. The line to register is about 1 1/2 hour wait (if your lucky) and if you register online thinking your going to skip that line then that's another charge and you will get to stand in a little bit shorter line (30 minutes). If you need to change anything once you're registered, guest services informs you that you have to go back and stand in the registration line again. Last example... My $153 reservation for 3 days cost me $277 with only one $8 additional charge by me for a breakfast order. I travel all the time for work and have stayed in countless hotels (this one 3 times but never had my family). This is the first time I have ever written a review about anything.

The suite! Major check in and check out confusion Ke deactivated 3rd day had terrible housekeeping service

Run down, unfriendly staff, just a bad experience all around. I do not recommend the Rio.

The staff was friendly. Clean rooms. No hot water in room. Broken lamps. Resort fees after booking upon arrival. Food cost way way too high!!! Part of the pool areas closed. So many kids that the pools and jacuzzi was not clean! Not much in hotel entertainment. Long wait times for table service.

The staff were nice. When we asked for extra towels and blankets, they were generous. We paid for non-smoking and the room smelled like stale cigarettes. The toilet ran continuously unless you jiggled the handle. The shower head sprayed water so hard and in opposite directions so badly that it leaked water all over the floor. The hallway lamps are unattractive and broken; you'd think they have the money to fix them. The pillows were awful; big but not soft or fluffy. I should've brought my own pillows because my neck still hurts from sleeping on those. The buffet is the reason I chose to stay there. I remembered it being a great experience 5 years ago. This year was a disappointment. The front counter has a huge chunk of granite broken off of it. How do you break granite and why is it not being fixed? Instead they have electrical tape covering the edges. The buffet is overpriced for what you are getting. The crab legs were waterlogged. I couldn't even break the shell because it was softened by the amount of water sitting inside. The rest of the food was just mediocre and for $35.99, I expect to be more satisfied. I'll never stay at the Rio again.

I liked that the rooms were large. I also liked the food at the deli and grille. The entire casino smelled like ashtray and smoke. The hotel check-in line at 5pm on a Friday was ridiculously long (only 5 open). Room overpriced. Hotel.com charged resort fee and so did the Rio so we got charged twice.

Really outdated. Little over priced

Nothing Everything

Nothing. Everything. 20 bucks for early check in. WTF? And Pubs in shower. Gross

pool was fun .. staff friendly room was nice hotel fees...buffet way to expensive.. not even a complentary wheelchair... machines never payout even a little bit..

The rooms are big but very plain. Far from the strip so if you're looking to be close to the action but not "in" the action this place is for you! If you want to be treated like an airline this place is also for you! Food-overpriced and long lines. Lines long an impersonal to get your room keys. Bus to the strip you guessed it stand in line. I paid $35 for a cab to get to the hotel but saw a sign for airport shuttle!! According to the front desk it wasn't running! Do yourself a favor if you're in Vegas for the Vegas experience stay on the strip. If you're in Vegas to see Penn & Teller stay on the strip and take the bus to the Rio. If you just want a big cheap room the Rio may be for you