Hotéis em São Lourenço

Prós: Locations is spectacular!

Prós: Health breakfast options, the bedroom was very clean.

Contras: Not a good view from the bedroom window.

Prós: Great location close to the park and the center of city.

Contras: It’s a bit old fashioned and it’s infrastructure shows it.

Prós: The staff is very friendly. Thanks to Elaine at the reception, who welcomed us and was very nice. The hotel is classic, some would call it dated, but for us was an agreeable journey back in time.

Prós: Nice bedroom. Nice infrastructure. 3 pools. Animals. Games room. Nice staff! Chocolate is the best to promote activities for kids and adults. Food is great!

Contras: Recreation team was not able to make kids play all the time. Only one guy (Chocolate) was able to arrange activities and encourage the guests to join. The others were unable to motivate kids to play and have fun during Carnival period. That should improve with some creativity.

Prós: Wonderful view of the mountains. Delicious breakfast with Minas Gerais' delicatessen.

Prós: Very friendly staff going out of their way to help us and make us feel welcome. Plus excellent food!

Prós: All and all the Staff were extremely good and helpful. Cleanliness of the facility struck me!

Contras: Nothing

Prós: The location

Contras: The bathroom andthe bed

Prós: Location - in front of the park of waters.

Contras: Electric shower - never gets hot water!

Prós: One amazing thing that happened right when we arrived, they checked us in as early as 8 AM with no extra fee! That warmed our hearts and made our stay much more enjoyable.

Prós: Everything, except the noisy at night

Contras: The noise during the night

Prós: Cleaning

Contras: Room service until 21h only.

Contras: Daniela is the name of the worst hotel staff I have heard in my life. Totally unaware of the booking procedures, she is a shame for the online booking system. Actually she is a trap for guests as it was the situation my invited friend and brother had to face since the moment he checked in. To do a long story short here some points you will never find in any hotel around the world: 1 - The hotel send me an email requesting my credit card number and security code as they blame the booking.com for not having my credit card details even with the booking confirmed by the application. By phone I see myself under press to give them my credit card details ( totally against security procedure) or I could face problems to my reservation. 2- Besides problems during the stay comes the ending one. To check out my invited friend was requested to pay again on a shame situation in front of other guests. Strained and seeing his gift was a nightmare he was requested to give his credit card to pay the bill . He luckily managed to call me as I live in Qatar and I have heard from staff Daniela that I did a mistake booking for two different persons. As I had the confirmation for the change in the name she agreed after a lot of complaints about the booking app. How can you have such hotel staff in your team? The app I have been used for years was always perfect and now this. Who and how can I fix the situation that now exist between me and my friend ? Who can fix the shame he had to face in front of other guests as this Daniela was not allowing him to leave the hotel due lack of payment? As they ask for credit card numbers by phone, show disrespect for people telling them policies that are not written and make you not trust in the app, please change the hotel name to Grand Trap, the shame on you.

Prós: All facilities were good.

Contras: Nothing

Prós: Wi fi to slow

Contras: Good