Hotéis em Cidade do Cabo perto de V&A Waterfront

Contras: It was pure disaster. Two days before our arrival we received an email that the hotel was looking forward to welcoming us. But when we arrived, the hotel was basically closed because there were the first Corona cases in South Africa. They should have told us beforehand. There was no pool, no spa, no restaurant, no bar, just the room and room service (the food wasn't fresh by the way, bread from the day before). We had booked four nights but after two days the hotel told us that we'd have to leave the next day because they would close the hotel. No one of the reception staff and the management ever thought of a refund for the nights we couldn't stay but had already paid for. We had to ask. Eventually they told us that they would refund one night. Overall, the management was invisible and they were utterly incapable of managing the Corona situation. No apology and we still haven't received the refund of about 420 Swiss Francs (after a month). Never, never ever again.

Prós: The location was absolutely perfect and we were able to walk around the local areas and down to the beautiful waterfront. Many fab restaurants nearby. The breakfast in the hotel was fabulous and the staff were so friendly and helpful. Great pool with beautiful surroundings and plenty of room to enjoy the African Sun. Fantastic views of Table mountain .

Prós: We had the luck, to be in the new refurnished room. Was well done and soon they will renovate all rooms like this, it seems like. It‘s an internal test how the people like it.

Prós: A well run established.

Contras: Bedrooms a little dark.

Prós: Modern

Contras: When it’s windy out side , air is leaking through the windows an making noise.

Prós: Location, convenient underground parking (self parking and valet available), easy and quick walking to the V&A Waterfront, view from balcony onto Table Mountain

Prós: Everything !

Contras: Nothing, it’s flawless

Prós: The location is a right between downtown and the V&A Waterfront. Everything is walkable plus you have great cab service as well as the hop-on hop-off bus right out in front of the hotel. Since this hotel is adjacent to the convention center, getting to anything you want for business or please is easy to do. The breakfast spread in the mornings was excellent and the rooms were nicely appointed wth hotel being very clean.

Contras: Since the hotel is at the convention center, if there is a large convention in town (that you are not a part of) you may get overwhelmed by conventioneers. There was a large ANC convention in town while we were there. The hotel was able to handle the added quests, so it reallly wasn't a problem but could be an issue for some. Check the Cenvention Center schedule prior to booking. The only other issue I had was the customer service in general. I really thnk this issue is more cultural to South Africa than it is an issue at the Westin. I just didn't feel like the conceirge's were as helpful as they should be getting tickets for me or helping me find a good restaurant. I sat in the bar area of one of the hotels restaurants (1 meter from a restaurant table - didn't realize it) and we asked to order a desert and was told we needed to get up an move 1 meter to the next table. This kind of rigidity does not exist in the USA..,.the customer is always right and we would have been served. That night we decided to get up and move back to our room. At breakfast, there was mixup with the number of people in our room booking (they claimed the reservatin was for one and we had two in the room). Breakfast was supposed to be complimentary but they made us pay for one breakfast each morning (200 Rand)....an inconvenience. I think this would have been handled differently in the US. Overall, I would recommend the hotel for its location and nice amenities, just don't expect 5 star American style service anywhere in South Africa. (Although I will say the overall service level in South Africa is much higher than anywhere I have been in Europe....espeicallly restaurants)

Prós: Comfortable, clean and modern; we stayed in a suite which comes with a great breakfast and cocktail hour

Prós: Always good, staff always excellent, will stay over and over again

Prós: The hotel is clean and it has business design near the conventional center, the stuff were great, they clean the rooms twice a day, free shuttle to Waterfall mall is a nice idea

Contras: limited breakfast and small swimming pools

Prós: Extremely pleasant, capable, and helpful staff ! Well appointed room with great view ! Exceptionally good black-out shades in room that permitted good sleep while adjusting to new time zone ! Very comfortable, Quiet room! Good spa facilities. Good on-sight restaurants. Good buffet breakfast. Excellent wifi, including in the room !! Beautiful design/architecture. Bright and cheerful. I REALLY LIKED THIS HOTEL !!

Contras: Minor complaint: The "lap pool" usually did not serve for swimming laps as it was the only pool at the hotel, it was only one lap wide, and was used by guests for simply lounging in the water. However, the gym was well equipped, so I was still able to get good exercise.

Prós: high quality facility providing full service. Staff is competent, professional and helpful. Room are comfortable and clean. Food is very good. Internet works well

Contras: Sometimes prices on high side for Cape Town where there are plenty of options

Prós: The location is just perfect. No doubt. The facilities are great, the breakfast is awesome and the people are amazing.

Contras: My room was very dated and when I was expecting a view, it mostly had a roof beneath it with workers doing repairs or something from early, so not only making a noise, but they could see into my room. For a 5 star hotel, I was disappointed when my car came back from the valet unwashed. One would almost expect them to do this without asking, I did.

Prós: Everything.

Prós: Wonderful service and especially the breakfast was wonderful

Contras: Discussion to prove that late check out was granted already... finally accepted but unnecessary to prove it

Prós: The location

Contras: That I had to pay for in room breakfadt although my reservation was including the breakfast.

Prós: The hotel is beautiful and the breakfast was wonderful. From the hotel you can walk into the Mall. Definitely will go there again

Prós: The location was wonderful and the hotel was spectacular. The room had a lovely view over the water. One of the most luxurious hotels we have stayed in.

Prós: The buffet breakfast is truly sensational, best I have ever experienced. Hotel is is excellent and staff are well trained and attentive.would stay again although prices have risen over the years and unless you get a deal, quite expensive

Prós: I liked everything absolutely amazing 2015

Contras: all was great

Prós: Concierge staff were fantastic helping us with flight changes at a stressful time. All facilities were clean, staff were amazing.

Prós: Hotel was fantastic !

Contras: My cc was billed twice as kayak or get a room.com says they received two reservations at the sand time from me! I only received one confirmation! I spend 30 min on the phone on my dime trying to get them to refund the second charge and it's still not done!

Contras: I didn’t like the way stay explained me that my membership can’t be credited with the points since I have booked with booking.com n not with their site Really not happy with that It’s really unfair So they saying we Should not use booking.com too book again next time Hmmmm

Prós: Great location friendly and helpful staff

Contras: Nothing

Prós: Great location, very friendly staff, very relaxing atmosphere. Provided extra touches for cyclists taking part in the CT Cycle tour: bike storage, welcome pack, early morning breakfast and race supplies on race day

Contras: Restaurant was too expensive

Contras: Breakfast and lunch fantastic! But dinner was not much of an experience- Poor enviable . The restaurant looks very much as the Staff canteen at a hospital Apart from this we were more than pleased.

Prós: Good location

Contras: Not clean. Way overpriced

Prós: I could walk to the V&A waterfront or take the shuttle. As always the staff was wonderful. Safe location. Used Jarat for tours and pick-up which was a great choice. You can do cheaper but you get what you pay for.

Contras: Would have liked it if you could have ordered food at the bar past 10:30pm.

Prós: all was perfect, family happy

Contras: nothing,

Contras: N/A

Prós: The staff was very helpful in arranging outings for us, very accommodating to all our needs. The food in the restaurant was wonderful and the service was top-notch.

Contras: There wasn't anything I didn't like about the hotel. Would definitely book this hotel again.

Prós: The size of the apartment we were in, the quietness, the atmosphere and most of all the decor.

Contras: We just wish we could have a smart tv

Prós: Having cooking facilities was a huge bonus in light of current C19 lockdown. Staff most courteous and accommodating to all our needs.

Prós: Room design

Contras: Some mold in the shower.

Prós: Location, check-in

Contras: Not special for the price. Suite is average

Prós: Very good value for price and convenient spot

Contras: Nothing

Prós: Environment is cool and calm

Contras: Nothing

Prós: No breakfast

Contras: No room service coz of corona

Prós: Restaurant attached to the hotel is fantastic, it completely exceeded my expectations!

Contras: It isn't really approriate for business travel - it feels more of a retreat or getaway.

Prós: Very central with great restaurants and shops down the street from the Hotel.

Contras: Very central , comfortable rooms - our room had a small splash pool.

Prós: Our holiday dates and booking had to be changed unexpectedly; our booking was already paid for, but there were no issues in bringing our stay forward by 3 weeks. Staff very friendly at the reception and did everything they could for you. The golden labradors at the reception were lovely also! Room always cleaned, safe, deluxe rooms extremely spacious and comfortable. We weren’t expecting it, but the room had a private jacuzzi/bath outside - a lovely touch. TV in room had sports and movie channels! 27 ZAR / €1.50 taxi to the waterfront, only a couple of minutes away, so location not too bad.

Contras: While the breakfast was very tasty every morning, it was always quite slow to come out. Maybe 25/30 minutes wait for some fruit & yoghurt or for an omelet. Not an enormous issue, but when you’re up first thing as you are in a rush for a tour etc, it would be nice to be served a little quicker, especially when breakfast is quiet.

Prós: The staff were lovely and welcoming, and the location was very central and made getting around the city easy and quick.

Contras: There were a couple of niggles in the room with the tv, toilet and missing towels. Everything was however seen to and sorted timeously thanks to the helpful receptionist on duty.

Prós: I liked everything about that place I am definitely going back,best service ever ❤️

Prós: Lovely big room, comfy bed and good breakfast

Contras: We were mugged at knifepoint just round the corner from the hotel. Guests should be made aware that the hotel is not in a safe area

Prós: every thing

Contras: nothing