Hotéis em Cidade do Cabo perto de Houses of Parliament

Contras: It was pure disaster. Two days before our arrival we received an email that the hotel was looking forward to welcoming us. But when we arrived, the hotel was basically closed because there were the first Corona cases in South Africa. They should have told us beforehand. There was no pool, no spa, no restaurant, no bar, just the room and room service (the food wasn't fresh by the way, bread from the day before). We had booked four nights but after two days the hotel told us that we'd have to leave the next day because they would close the hotel. No one of the reception staff and the management ever thought of a refund for the nights we couldn't stay but had already paid for. We had to ask. Eventually they told us that they would refund one night. Overall, the management was invisible and they were utterly incapable of managing the Corona situation. No apology and we still haven't received the refund of about 420 Swiss Francs (after a month). Never, never ever again.

Prós: The location was absolutely perfect and we were able to walk around the local areas and down to the beautiful waterfront. Many fab restaurants nearby. The breakfast in the hotel was fabulous and the staff were so friendly and helpful. Great pool with beautiful surroundings and plenty of room to enjoy the African Sun. Fantastic views of Table mountain .

Prós: We had the luck, to be in the new refurnished room. Was well done and soon they will renovate all rooms like this, it seems like. It‘s an internal test how the people like it.

Prós: A well run established.

Contras: Bedrooms a little dark.

Prós: Modern

Contras: When it’s windy out side , air is leaking through the windows an making noise.

Prós: Location, convenient underground parking (self parking and valet available), easy and quick walking to the V&A Waterfront, view from balcony onto Table Mountain

Prós: Everything !

Contras: Nothing, it’s flawless

Prós: The fact that we were upgraded to a suite. The friendliness, the personal attention and absolute luxury - we felt very special. A special place for our anniversary (our 2nd time and many to come). Meal at Reuben's fantastic.

Contras: The attitude of "manager" (in charge of seating) at breakfast.

Prós: What is there not to like?

Contras: ha ha

Prós: Happy,self assuared staff in all departments. Golf carts to move around hotel. Location of hotel. All good.

Contras: Could do with better design barth.

Contras: the fact that sex workers are alowed on the premises.

Prós: All hotel staff were extremely friendly and helpful. The rooms were large, clean and very comfortable. The mountain view was spectacular!! Overall excellent hotel and would stay again when back in Cape Town. Very good value for money.

Contras: Unfortunately we were staying here during the covid-19 pandemic meaning all restaurants, spa and gym facilities were closed and walking tours + wine tasting cancelled. The hotel provided 24/7 room service to still eat on site. We were not offered hot breakfast on the first morning and didn't realise this was included. Much better service on second morning.

Prós: Initial impressions was one of apprehension as I had to ask to be helped. Otherwise the staff was very helpful and displayed a level of professionalism

Contras: Nothing

Prós: Location, reception staff

Contras: Breakfast takes long, Indian tea which should be available take longer than everything same for Indian menu not available immediately

Prós: Wonderful, friendly, helpful staff

Contras: Dinner at the Mint restaurant was only ok

Prós: I liked the attention to detail for making out special moments memorable although we could not have got the same experience for the 2nd special event we came out to celebrate due to Covid 19. The room still had a romantic atmosphere and we were not short of comfort

Contras: Actually there was nothing that we didn't like except for the fact that we wished we had more time to spend in Cape Town

Prós: Breakfast was excellent, and the staff is amazing, particularly the concierge.

Contras: Bathrooms have windows to the bedrooms above the tub... why?

Prós: Staff, location

Prós: We stayed at In the middle of the Coronavirus pandemic and the staff We unreal. We felt safe and comfortable and were Told whatever Happened we were welcome there.

Contras: It was amazing

Prós: Great Lodge with very friendly and helpful staff

Prós: Best breakfast of the trip, so many choices.

Contras: No air con. Swimming pool too little and not situated well

Prós: Breakfast was great. We went to watch the tennis so the hotel was in walking distance

Contras: No adverse comment

Prós: They are wonderful people going beyond their calling. Great breakfast, Bar, books, pool. Perfect stay! I come back. Pity I can't move in :-)

Prós: Bed was very comfortable, room good size, view spectacular and location wonderful

Contras: Reception disorganised/disinterested. On checking in, we carried all 4 of our bags and travel cot and stroller and no porter to offer assisiatnce. On the third night the front office staff decided that our baby sitter coulod only come to our room after signing ionto a book, that they could not find, and held us up for about 15 minutes while they looked...finally they allowed her to write on a piece of paper without checking the veracity therof. Each night we stayed, a flashing warning light on the ceiling kept going off, " oh don't worry about that, we'll switch it off". Despite asking the front desk NOT to call the room our kids ( 3 and 18 months) were sleeping in, the did so repeatedly on all three nights. Bar staff inattentive,, room service slow and inefficient, meal for 2 ordered at 11:340 took an hour was cold, (although delicious) and arrived with 1 set of cutlery for 2 meals. ( one does not complain at that jucnture when one is hungry... i just ate. As a family we have spend between 15 and 20 nights a year in Cape Town, always taking either a two bedroom suite or a hotel with interleading rooms. We have some favourites, and apart from a great location and great room, the service in this hotel is so ambivalent borderline disinterested that we will not return.

Prós: Great location with easy access to V&A Waterfront shops and restaurants, good rooms - we stayed in family room with bunk beds for kids, friendly staff, nice roof top bar

Contras: swimming pool is too small

Prós: The property is very well located right next to the V&A Waterfront. The staff were extremely friendly and helpful The room was comfortable and we had a great night's sleep The roof top pool area is great for relaxation with great views of Table Mountain and out over the harbour. High quality WIFI and good selection of TV channels

Contras: Parking is not included Pool was a lot smaller than the pictures led us to believe

Prós: Great value for money Decent breakfast Surprisingly friendly staff

Prós: The location is a right between downtown and the V&A Waterfront. Everything is walkable plus you have great cab service as well as the hop-on hop-off bus right out in front of the hotel. Since this hotel is adjacent to the convention center, getting to anything you want for business or please is easy to do. The breakfast spread in the mornings was excellent and the rooms were nicely appointed wth hotel being very clean.

Contras: Since the hotel is at the convention center, if there is a large convention in town (that you are not a part of) you may get overwhelmed by conventioneers. There was a large ANC convention in town while we were there. The hotel was able to handle the added quests, so it reallly wasn't a problem but could be an issue for some. Check the Cenvention Center schedule prior to booking. The only other issue I had was the customer service in general. I really thnk this issue is more cultural to South Africa than it is an issue at the Westin. I just didn't feel like the conceirge's were as helpful as they should be getting tickets for me or helping me find a good restaurant. I sat in the bar area of one of the hotels restaurants (1 meter from a restaurant table - didn't realize it) and we asked to order a desert and was told we needed to get up an move 1 meter to the next table. This kind of rigidity does not exist in the USA..,.the customer is always right and we would have been served. That night we decided to get up and move back to our room. At breakfast, there was mixup with the number of people in our room booking (they claimed the reservatin was for one and we had two in the room). Breakfast was supposed to be complimentary but they made us pay for one breakfast each morning (200 Rand)....an inconvenience. I think this would have been handled differently in the US. Overall, I would recommend the hotel for its location and nice amenities, just don't expect 5 star American style service anywhere in South Africa. (Although I will say the overall service level in South Africa is much higher than anywhere I have been in Europe....espeicallly restaurants)

Prós: Comfortable, clean and modern; we stayed in a suite which comes with a great breakfast and cocktail hour

Prós: Always good, staff always excellent, will stay over and over again

Prós: The hotel is clean and it has business design near the conventional center, the stuff were great, they clean the rooms twice a day, free shuttle to Waterfall mall is a nice idea

Contras: limited breakfast and small swimming pools

Prós: Extremely pleasant, capable, and helpful staff ! Well appointed room with great view ! Exceptionally good black-out shades in room that permitted good sleep while adjusting to new time zone ! Very comfortable, Quiet room! Good spa facilities. Good on-sight restaurants. Good buffet breakfast. Excellent wifi, including in the room !! Beautiful design/architecture. Bright and cheerful. I REALLY LIKED THIS HOTEL !!

Contras: Minor complaint: The "lap pool" usually did not serve for swimming laps as it was the only pool at the hotel, it was only one lap wide, and was used by guests for simply lounging in the water. However, the gym was well equipped, so I was still able to get good exercise.

Prós: high quality facility providing full service. Staff is competent, professional and helpful. Room are comfortable and clean. Food is very good. Internet works well

Contras: Sometimes prices on high side for Cape Town where there are plenty of options

Prós: The breakfast.....was very good

Contras: All three times my car parking was a problem...... First they misplace my key and had to wait 20minutes to find it..... then they brought my car out to early standing in the sun for 30minutes after I arrange when I wanted the car. We I wanted to leave after check out, my car was parked in and they could find the owner......so this experience that was suppose to be something nice..... was very frustrated.

Prós: The Spa on the 19th floor is really relaxing and very clean. The breakfast downstairs was of a high standard and obtuse there was awareness re health eg smoothies etc. The room was comfortable, very corporate- the bathroom is cleverly designed and very user friendly.

Prós: We received an upgrade to the Executive Club Floor

Contras: This hotel is not the place to stay for couples or any romance. It is all business and has limited facilities for leisure. No outdoor pool. limited food selection. very sterile place!

Prós: The room was clean & fine. Bathroom was with tile heating & very clean. Although it was written free wi-fi is only at the lobby, there was hotel wide wi-fi, including rooms. Everything was perfect about the hotel. Shuttle service is very useful.

Contras: Just one of the reception staff was rude. Other than that everything was flawless.

Prós: The location of this Hotel is perfect for business trip. The price for this hotel is quite worthy.

Prós: Good location. Very neat and modern. Staff friendly.

Contras: We had to pay for our parking ticket every day. At these rates I think it is rediculous

Prós: Excellent location, shuttle to waterfront reliable, excellent breakfast, very pleasant surroundings, intererior excellent, comfortable atmosphere, friendly and helpful restaurant staff, very clean sporting facilities, pool, shower, jacuzzi, etc.

Contras: Swimming pool too small, cleaning of bedroom was erratic,

Prós: Location

Contras: House Keeping

Prós: location

Contras: noisy staff

Prós: not family friendly hotel but excellent for business would not allow kids to use the pool(its indoor and part of a spa which should be highlighted)very nice rooms though but a bit away from the V and A

Contras: just the pool issue

Prós: The room was clean and comfortable.

Contras: The service is no longer what it used to be.

Prós: Warm welcome and very thoughtful staff. The shuttle to the waterfront and Camps Bay beach is an wonderful service. The breakfast is a great way to start the day.

Contras: I can't think of anything I would change here!

Prós: Rooms are a great size, hotel is located near to lots of great amenities - walkable to many of the best central spots (including V&A). They also offer a shuttle service to V&A waterfront and Camps Bay. Breakfast is complimentary and great.

Contras: The restaurant wasn't great beyond breakfast - when in the hotel we opted for uber eats instead. Located near to Long Street it can be noisy at night (not an issue for us, but worth knowing)

Prós: Very good location, walkable area with many restaurants / bars Safe area for Cape Town

Contras: The room was not really clean: dirty carpet, dirty toilet seat, dirty sheets The staff was very helpful and cleaned right away however dirt is not acceptable in a 5* hotel The room was at the 11th floor and still is very noisy during the night due to the bars close by

Prós: Incredible stay! Friendly staff, tasty food, super clean, cozy yet professional.

Prós: The receptionist Phillip was a consummate gentleman and really passionate about exceptional service. Ensured that the Manager heard my challenges. He is the reason I would return. He cares. Was also impressed with the restaurant tables and chairs being sanitized after guests left each seating. The Covid 19 had just arrived in South Africa during my stay. So it meant a lot how quickly our health and safety were looked after.

Contras: Was on the 9th floor Executive Suite. Could hear music beyond midnight, wearing earplugs. T'was terrible. Eventually fell asleep. Booked Reflexology treatment which ended being a foot massage to my shock. The therapist could not diagnose anything though I was in pain when certain Reflexology points were hit upon during the foot massage. That was a huge disappointment.

Prós: The location of hotel is excellent, if you wish to explore the city center by foot. The staff was very helpful and the breakfast was good and healthy. Also the downstairs bar and cafeteria is great hang out place :)

Contras: The bathroom sinks were very slow. Also some of the rooms have very thin walls.

Prós: We enjoyed our stay in pepper club hotel and the breakfast was good, we have nothing to complain about, see you on a next visit soon.

Contras: The rooms should be provided with automatic air fresheners, that what’s would it more welcoming.

Prós: Location is perfect for the full Cape Town experience and staff could not have been more helpful or friendly. Rooms are very comfortable and clean and hotel felt very safe. They also have a sister beach club at Camps Bay which is complimentary and a fantastic added bonus to an already superb hotel and holiday experience

Prós: Room and Facilities. Hotel Staff were all very helpful.

Contras: Pool was quite small. I had had to cancel my first booking due to an illness of my son. 24 hrs later I went back and rebooked the same week same room etc. My cancellation was within the 7 days of arrival so I had to pay full price. I asked the Manager upon checking out if he could meet me half way being as I had paid over £1000 for two stays instead of just over £500 for one stay. He said he didn’t have to because he could fill the hotel every week as they were that popular. So I smiled and paid the full price again. He was within his rights to ask for this but as I explained and he couldn’t meet me half way or even a discount .... I won’t be staying there again!

Prós: The rooms are clean, and well supplied with knickknacks if you'd like to spend that kind of money on drinks and snacks.

Contras: I was disappointed that I was given a room with a single queen size bed. I'd ask for a double bed, which I thought would mean two separate beds. When I checked in with my daughter, I was disappointed that the front desk told me I should've asked for twin beds. There was no option on their website for twin beds. There was an option for two adults which I interpreted as double beds, since that was an option.

Prós: The rooms were always clean and they made it easy to extend our stay... Love the food and the cocktails are reasonable...

Contras: Maybe an aircon instead of a fan in ur rooms. Also no face cloth was in the bathroom. Was told to buy a face cloth by reception. More little milk sachets.

Prós: Cleanliness, confort, location

Contras: Plugs are far from the bes

Prós: Friendly staff and comfortable rooms with all the ammenities.Good location.

Prós: breakfast good. Location Good

Contras: Toilet seat was loose

Prós: Good hotel that offers value for money

Contras: A little too far from the waterfront. Taxi's arranged by the hotel are far more expensive than those that can be self organised.

Prós: Very close to the V & A waterfront which is a gateway to lots of tours etc....

Contras: I was only there for one night.

Prós: The staff were particularly helpful and friendly. Having a pianist playing at breakfast was a very nice touch

Prós: Location

Prós: Very good location, just 15 minute walk to the Waterfront and 3 minutes to Long street.

Contras: In room safe stopped working and even after the supposed fixing it didn't work properly. The internet connection is bit too expensive.

Prós: we were upgraded to a Loft Apartment

Prós: size of room, location, very competitive price, excellent restaurant attached

Prós: They upgraded us to a loft and the staff were very accomodating.

Contras: I know it was no the hotels problem, but starting early Sunday morning and crane was busy being anchored at 9 Dorp Street for a generator to be hoisted onto the roof of the building. It was extremely noisy and disturbing. The sound proofing of the room is not very good either, making the main road below very audible and once again disturbing.

Prós: breakfast, Butcher's Grill & parking

Prós: Relaxed but better class