Hotéis em Cidade do Cabo perto de The Company's Garden

Contras: It was pure disaster. Two days before our arrival we received an email that the hotel was looking forward to welcoming us. But when we arrived, the hotel was basically closed because there were the first Corona cases in South Africa. They should have told us beforehand. There was no pool, no spa, no restaurant, no bar, just the room and room service (the food wasn't fresh by the way, bread from the day before). We had booked four nights but after two days the hotel told us that we'd have to leave the next day because they would close the hotel. No one of the reception staff and the management ever thought of a refund for the nights we couldn't stay but had already paid for. We had to ask. Eventually they told us that they would refund one night. Overall, the management was invisible and they were utterly incapable of managing the Corona situation. No apology and we still haven't received the refund of about 420 Swiss Francs (after a month). Never, never ever again.

Prós: The location was absolutely perfect and we were able to walk around the local areas and down to the beautiful waterfront. Many fab restaurants nearby. The breakfast in the hotel was fabulous and the staff were so friendly and helpful. Great pool with beautiful surroundings and plenty of room to enjoy the African Sun. Fantastic views of Table mountain .

Prós: We had the luck, to be in the new refurnished room. Was well done and soon they will renovate all rooms like this, it seems like. It‘s an internal test how the people like it.

Prós: A well run established.

Contras: Bedrooms a little dark.

Prós: Modern

Contras: When it’s windy out side , air is leaking through the windows an making noise.

Prós: Location, convenient underground parking (self parking and valet available), easy and quick walking to the V&A Waterfront, view from balcony onto Table Mountain

Prós: Everything !

Contras: Nothing, it’s flawless

Prós: The location is a right between downtown and the V&A Waterfront. Everything is walkable plus you have great cab service as well as the hop-on hop-off bus right out in front of the hotel. Since this hotel is adjacent to the convention center, getting to anything you want for business or please is easy to do. The breakfast spread in the mornings was excellent and the rooms were nicely appointed wth hotel being very clean.

Contras: Since the hotel is at the convention center, if there is a large convention in town (that you are not a part of) you may get overwhelmed by conventioneers. There was a large ANC convention in town while we were there. The hotel was able to handle the added quests, so it reallly wasn't a problem but could be an issue for some. Check the Cenvention Center schedule prior to booking. The only other issue I had was the customer service in general. I really thnk this issue is more cultural to South Africa than it is an issue at the Westin. I just didn't feel like the conceirge's were as helpful as they should be getting tickets for me or helping me find a good restaurant. I sat in the bar area of one of the hotels restaurants (1 meter from a restaurant table - didn't realize it) and we asked to order a desert and was told we needed to get up an move 1 meter to the next table. This kind of rigidity does not exist in the USA..,.the customer is always right and we would have been served. That night we decided to get up and move back to our room. At breakfast, there was mixup with the number of people in our room booking (they claimed the reservatin was for one and we had two in the room). Breakfast was supposed to be complimentary but they made us pay for one breakfast each morning (200 Rand)....an inconvenience. I think this would have been handled differently in the US. Overall, I would recommend the hotel for its location and nice amenities, just don't expect 5 star American style service anywhere in South Africa. (Although I will say the overall service level in South Africa is much higher than anywhere I have been in Europe....espeicallly restaurants)

Prós: Comfortable, clean and modern; we stayed in a suite which comes with a great breakfast and cocktail hour

Prós: Always good, staff always excellent, will stay over and over again

Prós: The hotel is clean and it has business design near the conventional center, the stuff were great, they clean the rooms twice a day, free shuttle to Waterfall mall is a nice idea

Contras: limited breakfast and small swimming pools

Prós: Extremely pleasant, capable, and helpful staff ! Well appointed room with great view ! Exceptionally good black-out shades in room that permitted good sleep while adjusting to new time zone ! Very comfortable, Quiet room! Good spa facilities. Good on-sight restaurants. Good buffet breakfast. Excellent wifi, including in the room !! Beautiful design/architecture. Bright and cheerful. I REALLY LIKED THIS HOTEL !!

Contras: Minor complaint: The "lap pool" usually did not serve for swimming laps as it was the only pool at the hotel, it was only one lap wide, and was used by guests for simply lounging in the water. However, the gym was well equipped, so I was still able to get good exercise.

Prós: high quality facility providing full service. Staff is competent, professional and helpful. Room are comfortable and clean. Food is very good. Internet works well

Contras: Sometimes prices on high side for Cape Town where there are plenty of options

Prós: The staff was wonderful!

Prós: Beautifully decorated boutique hotel with real character and charm - with the friendliest staff I’ve met to date. We had a warm welcome from Simon, helping us get around Cape Town with some great suggestions for lunch too! Prince took care of us on our departure, equally helping and advising us about our onward journey. This hotel has amazing food, facilities, parking to boot. So happy we stayed there! 5*

Contras: Nothing!

Prós: Lovely old house, excellent friendly staff, great breakfast

Prós: Quirky renovated Victorian house with real charm in the Gardens area of Capetown. Really convenient for city sightseeing & nights out on Kloof St. Wonderful, warm & helpful staff.

Contras: Some rooms are very small with little storage space so unless you’re travelling very light, look at booking a larger room if your budget will allow. Lots of noise through the day from building work going on next door at the moment .

Prós: Was a very clean and modern feel accommodation. The employees are extremely friendly and willing to help.

Contras: Our room was very noisy. Heard allot from outside.

Prós: All hotel staff were extremely friendly and helpful. The rooms were large, clean and very comfortable. The mountain view was spectacular!! Overall excellent hotel and would stay again when back in Cape Town. Very good value for money.

Contras: Unfortunately we were staying here during the covid-19 pandemic meaning all restaurants, spa and gym facilities were closed and walking tours + wine tasting cancelled. The hotel provided 24/7 room service to still eat on site. We were not offered hot breakfast on the first morning and didn't realise this was included. Much better service on second morning.

Prós: Initial impressions was one of apprehension as I had to ask to be helped. Otherwise the staff was very helpful and displayed a level of professionalism

Contras: Nothing

Prós: Location, reception staff

Contras: Breakfast takes long, Indian tea which should be available take longer than everything same for Indian menu not available immediately

Prós: Wonderful, friendly, helpful staff

Contras: Dinner at the Mint restaurant was only ok

Prós: I liked the attention to detail for making out special moments memorable although we could not have got the same experience for the 2nd special event we came out to celebrate due to Covid 19. The room still had a romantic atmosphere and we were not short of comfort

Contras: Actually there was nothing that we didn't like except for the fact that we wished we had more time to spend in Cape Town

Prós: Breakfast was excellent, and the staff is amazing, particularly the concierge.

Contras: Bathrooms have windows to the bedrooms above the tub... why?

Prós: Staff, location

Prós: My room was spacious and had a home away from home feeling. We were celebrating our 12 year anniversary with my wife, and she loved the hotel so much she wanted to stay for longer. Would definitely be coming back for a longer stay. And I would definitely recommend Pepperclub hotel to all my friend, family and colleagues. The welcoming was so warm at the front desk, received a welcome drink and the staff was so warm and kind. Thank you Pepperclub team.

Prós: The room was clean and comfortable.

Contras: The service is no longer what it used to be.

Prós: Warm welcome and very thoughtful staff. The shuttle to the waterfront and Camps Bay beach is an wonderful service. The breakfast is a great way to start the day.

Contras: I can't think of anything I would change here!

Prós: Rooms are a great size, hotel is located near to lots of great amenities - walkable to many of the best central spots (including V&A). They also offer a shuttle service to V&A waterfront and Camps Bay. Breakfast is complimentary and great.

Contras: The restaurant wasn't great beyond breakfast - when in the hotel we opted for uber eats instead. Located near to Long Street it can be noisy at night (not an issue for us, but worth knowing)

Prós: Very good location, walkable area with many restaurants / bars Safe area for Cape Town

Contras: The room was not really clean: dirty carpet, dirty toilet seat, dirty sheets The staff was very helpful and cleaned right away however dirt is not acceptable in a 5* hotel The room was at the 11th floor and still is very noisy during the night due to the bars close by

Prós: The receptionist Phillip was a consummate gentleman and really passionate about exceptional service. Ensured that the Manager heard my challenges. He is the reason I would return. He cares. Was also impressed with the restaurant tables and chairs being sanitized after guests left each seating. The Covid 19 had just arrived in South Africa during my stay. So it meant a lot how quickly our health and safety were looked after.

Contras: Was on the 9th floor Executive Suite. Could hear music beyond midnight, wearing earplugs. T'was terrible. Eventually fell asleep. Booked Reflexology treatment which ended being a foot massage to my shock. The therapist could not diagnose anything though I was in pain when certain Reflexology points were hit upon during the foot massage. That was a huge disappointment.

Prós: The location of hotel is excellent, if you wish to explore the city center by foot. The staff was very helpful and the breakfast was good and healthy. Also the downstairs bar and cafeteria is great hang out place :)

Contras: The bathroom sinks were very slow. Also some of the rooms have very thin walls.

Prós: We enjoyed our stay in pepper club hotel and the breakfast was good, we have nothing to complain about, see you on a next visit soon.

Contras: The rooms should be provided with automatic air fresheners, that what’s would it more welcoming.

Prós: Restaurant attached to the hotel is fantastic, it completely exceeded my expectations!

Contras: It isn't really approriate for business travel - it feels more of a retreat or getaway.

Prós: Very central with great restaurants and shops down the street from the Hotel.

Contras: Very central , comfortable rooms - our room had a small splash pool.

Prós: Our holiday dates and booking had to be changed unexpectedly; our booking was already paid for, but there were no issues in bringing our stay forward by 3 weeks. Staff very friendly at the reception and did everything they could for you. The golden labradors at the reception were lovely also! Room always cleaned, safe, deluxe rooms extremely spacious and comfortable. We weren’t expecting it, but the room had a private jacuzzi/bath outside - a lovely touch. TV in room had sports and movie channels! 27 ZAR / €1.50 taxi to the waterfront, only a couple of minutes away, so location not too bad.

Contras: While the breakfast was very tasty every morning, it was always quite slow to come out. Maybe 25/30 minutes wait for some fruit & yoghurt or for an omelet. Not an enormous issue, but when you’re up first thing as you are in a rush for a tour etc, it would be nice to be served a little quicker, especially when breakfast is quiet.

Prós: The staff were lovely and welcoming, and the location was very central and made getting around the city easy and quick.

Contras: There were a couple of niggles in the room with the tv, toilet and missing towels. Everything was however seen to and sorted timeously thanks to the helpful receptionist on duty.

Prós: I liked everything about that place I am definitely going back,best service ever ❤️

Prós: Lovely big room, comfy bed and good breakfast

Contras: We were mugged at knifepoint just round the corner from the hotel. Guests should be made aware that the hotel is not in a safe area

Prós: every thing

Contras: nothing