Reserve um carro de aluguel da Budget em Salvador

Contras: O carro reservado era categoria sedã médio, na locadora não existe este tipo de automóvel.

Incompetência

Prós: Mal atendido,tive acabar locando na localiza.

Contras: Falta de interesse dos funcionarios.Nao deram importancia nao me locaram o carro e nao tinha informações sobre o motivo. Loquei na mesma hora na localiza ao lado. Nao procuro mais esta empresa.

Prós: Atendimento

Contras: Carro ruim

Demora no atendimento

Prós: Nada. Eu desisti devido à demora no atendimento. Fiquei mais de uma hora na fila e apenas 2 pessoas haviam sido atendidas nesse tempo. Havia ainda mais três na minha frente. Desisti e fui para o guichê da companhia ao lado.

1 hora para retirar o carro

Contras: Péssimo atendimento no balcão. demoramos 1 hora para conseguir retirar o carro, sendo que já tínhamos feito toda a reserva pela internet. A devolução também foi lenta.

Prós: NOTHING! I WAS SCAMMED BY BUDGET AND KAYAK

Contras: When I reserved the car, I also purchased Car Insurance through the web-site. When I picked up the car I was informed that I either had to purchase insurance for the car or the y would need to place a 12,000 Reais hold for me to take the car (about $4,000). I showed the agent that I had already purchased insurance and was told that that insurance was not valid. My credit card apprioved the rental, but declined the extra 12,000 Reais. I tried to contact them with my cell phone, but the callls would not go through. I asked the agent to place the call (it is a collect call) but was told they were unable to place international calls. After about 20-30 minutes discussion, as "an accomodation to me and with the approval of the supervisor, they would release the car if I purchased the minimum insurance and still be liable for approximately $4000.00." I purchased the insurance as the hotel was about 55 kilometers away and only used the car for the trip back and forth to the hotel. The rest of the time, the car remained parked on the hotel property for the entire week. as I was afraid to use the car to explore the area.

Insurance not accepted, too much bureaucracy, car

Prós: The car was good and clean and what we expected.

Contras: Our insurance was not accepted and we had to pay for another one!!! It took ages until we got the car and also to drop it off. Lots of different forms to fill out and our passport and driver license was copied several times for no reason. We were filling out forms for at least 45 minutes...