Aluguel de carro em Aeroporto de Orlando

Prós: nothing was good because i was not able to cancel the rental

Contras: let me cancel the rental

Prós: The car was in great shape and clean.

Contras: We stood in line in a hot area for 2.5 hours waiting to pick up rental. We had just traveled all day with a 14 month old child. This was so awful and not how I wanted to start my vacation. I would have paid more to not stand in line. The car seats available were the cheapest seats possible and I didn't feel very comfortable with my daughter in them.

Prós: The woman who processed my checkout (the one who charged me $70 for gas even though the gas tank is completely fill and I now need to call in to get my money back) was helpful telling me where to find the area of the airport I needed to get to.

Contras: I waited 2.5 hours in line to get the car with 3 young children - that means I got to the counter, after waiting in line, at 2:00 a.m. EST. Once at the counter I had to argue with the agent b/c he said I had not paid in full, but I had. He also argued with me about insurance that I did not want and we did not get a Land Rover grade car which is what booked and paid in full for.

Contras: I waited 2.5 hours for my rental! They gave me my rental 2.5 hours after the agreed time.

Prós: Nothing. They just listed at the cheapest price, then it made tons of people wait for three hours to pick up the car. In addition, they charged additional money at the desk.

Contras: DO NOT USE DOLLAR CAR RENTAL!!

Prós: Car was clean. that's about it.

Contras: Waited 3.5 hours in line to get the car. Didn't have the class of car that i ordered. gave me another one. Really rude staff. WILL NEVER USE DOLLAR RENTAL AGAIN!

Prós: Very easy drop-off

Contras: There was a huge line for picking up the car, literally took more than two hours. You've gotta find a way to make that more fluid, because really after more than 8 hours traveling, and having to wait in line until after 1 in the morning is a terrible experience

Contras: Gr8 deal… but needed more Dolkar employees helping in Orlando👀.. over 90 minutes to get through line~ easy return..

Contras: The whole pickup process was a disaster. It took almost an hour to complete. We will never rent from dollar again. A total lack of organization. They told us we were not in the system even though this purchase was made almost 3 months prior. We have never had this problem before with the other rental companies. BEWARE......

Prós: Nothing

Contras: Never pick up a car with dollar rental car

Prós: Absolutely nothing. Will never use Dollar Rental again.

Contras: Where do we begin. Took us 3 hours in line to get our rental which was longer than my actual flight from Boston to Orlando. Then after waiting in their line for 3 hours the staff was rude and not very helpful. They then tried to push upcharges which I decline to only find out on my credit card bill that they charged us twice for the rental and on top of that another $150 in fees!! Never, ever again; lesson learned.

Prós: Drop off was fine. Getting the car took 4.5 hours. The line to car place was over 500 yards long. Then they gave us the wrong car. Should have been a SUv. They gave us a minivan. Then they gave us an 81 dollar charge on gas when the guy at counter said it was a 40 dollar charge. The whole experience was awful. Kids and Grandma had to wait 4.5 hours with me. Airport restaurants closed early we could not even eat. Ervyone staving. I will never rent a car from Dollar ever again.

Contras: We waited 3.5 hours to pick up the vehicle from the airport. There was a line of maybe 500 families waiting. There were 2 employees working .. it’s insane that a company would allow that wait time abs such a short number of staff. Around 3:00 AM! we finally picked up the car we already paid a reservation for, there wasn’t enough vehicles for the remaining customers. A complete waste of time, we were exhausted after two flights and had no option otherwise we would have cancelled. Will never use dollar again. Also the vehicle smelled liked someone was chain smoking in it and the bar was busted, parts hanging off and not maintained well. Nightmare experience

Contras: the car was very small for 6 people with luggage. I the car was very squeaky and the brakes rattled. I highly doubt it has been serviced in a long time. there was trash in the car when i got it as well, so it was probably not enough cleaned or sanitized

Prós: I did NOT use this rental agency! I paid Dollar in advance, but we did not get to pick it up at the Orlando Airport because the line was THREE HOURS LONG and we could not wait that long. There were many angry and frustrated customers in that very long line.

Contras: Dollar should have seen the need for more cars and more staff and provided proper service for their customers. A three hour wait in line at an airport for a car pick up is absurd. We waited for 30 minutes and the line hardly moved at all before we went elsewhere to find a different car. I am going to pursue a refund.

Prós: There were hidden fees and ended up costing me over an additional $100. There was a 2 1/2 hour wait to pick up the car.

Contras: Not over book and hide fees which made them look cheaper when they were not. I could have booked with enterprise for the same amount and pick my car up in 20 minutes instead of 2 1/2 hour wait.

Contras: Pickup lines are really long at this location. Plan on at least 1 hour wait.

Prós: I never actually obtained the rental car. This was a joke! After waiting in line for over seven hours, I was turned away, even when I had a reservation and had previously purchased a rental from kayak. Of course no one wants to refund me the more than $600 I spent.

Contras: I’ll never use kayak again.

Prós: Staff was friendly but deceitful in adding many charges I had previously denied. The pick up counter was short-staffed and took THREE HOURS waiting in line to get the car!

Contras: I was charged $324 more than what was agreed to on Priceline. I called Dollar customer service for 4 days before I could talk to a supervisor. They refused to make any adjustment. Horrible customer service!

Prós: never met the staff. There were probably 200 people waiting in line which is not an exaggeration. Figuring even 10 minutes per renter we would have had to wait 3-4 hours! Totally unacceptable. Walked right up to National and left with a nice Toyota Tacoma in minutes. I will probably never use Dollar again. I don't feel I should have been charged either. It was Dollars total incompetence that prevented me from renting.

Contras: Be better prepared for your guests. You obviously knew the amount of cars you have reserved for that day.

Prós: Drop off was easy

Contras: We arrived at the airport to pick up our car to a 2 hour wait, once we finally got through the not super long line we still had to wait another 45 minutes for our car to be cleaned and ready. No one was apologetic and if anyone complained the person checking us in would refuse to serve them and walk away holding up the line even more. They wouldn’t tell us how long it would be either. Only that they had cars but they needed to be cleaned. When we got the car it had obviously been a rush job. The car was not clean on the inside. We even found a cellphone most likely from the previous renter in plain view they had obviously missed while cleaning as well as used masks and visors in the glove compartment. There were also additional charges we were told were mandatory due to Florida laws even though we had already purchased the apparently useless insurance through kayak. We will not be using dollar/thrifty rental again.

Contras: Horrible experience i emailed a complaint and am waiting to hear back from someone.

Prós: Simple drop off.

Contras: There was an extremely long line to pick up the vehicle. It took me 1 hr and 45 minutes to reach the counter while all other agencies had zero wait times. I will be paying extra to avoid Dollar/Thrifty at all cost in the future. It was my first with Dollar/Thrifty but I definitely learned my lesson. The savings did not justify the extreme wait time and being attended by an “I dont want to be here” employee just made it worst. And no, I do not care for your Blue Chip Rewards program in the future. This company is the Spirit/Frontier of the car rental world. You get what you pay for. You go cheap, you get crappy service, end of story.

Prós: The car was decent

Contras: More staff. The wait time to pick up the car was insane.