Avaliações recentes
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8,8
Prós: Staff was helpful and eager to satisfy.
Contras: Cleanliness could have been better but was made right.
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2,0
Contras: I got to the airport and found out that I had an expired license and no photo-card to prove that I had in fact renewed it. Called my DMV and was told that I could request a certification letter that could be emailed immediately. Manager at desk would not print out paperwork, and told me that they wouldn't accept it anyway, even though this is common practice in these cases. They were completely unaccommodating and dismissive. Went to Alamo two days later and they accepted it (after I had to print it out at my hotel). I know I was at fault for not having the card in the first place, but they could have handled it a lot better.
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9,6
Prós: Price was incredible!
Contras: Wish they would have told us when we picked up the car that we could drop it off at the airport.
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10,0
Contras: Absolutely NOTHING! I had a very unusual set of events; lost keys at universal studios, tow, replacement vehicle, flat tire, one-way drop off. From Mark and Matt at the Orlando airport to Brandon at the Asheville NC airport... all was handled with me as a customer first and getting the best experience from my trip during Christmas through no fault of enterprise is just beyond expectations! I will always use enterprise!
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2,0
Prós: The location was nmot accessible from airport; I cancelled the reservatiaon
Contras: was not at airport
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6,8
Prós: The drop off super easy.
Contras: When I pick up the car, they was not ready and don't have car available. And they have to change my plan for sedan to min van and I was so sad about that.
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3,6
Prós: That I was able to cancel the rental free of charge.
Contras: When I booked, i put the rental at Sanford Airport, but the I actually had to be transferred to Orlando international, which is 40 minutes away. I didn’t realize that fact because there was only a very small ‘transfer’ section at the bottom of the confirmation email. There was nothing explaining the transfer process throughout the rental form.
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10,0
Prós: Staff was very helpful and friendly appreciate everything. Best enterprise I ever been too.
Contras: Nothing.
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7,6
Contras: My rate wasn't honored until I brought it to their attention
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2,0
Contras: Having my truck there on timem They found at another location and wanted $80 more
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6,0
Contras: Be more clear with pickup/drop off location and distance.
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8,8
Prós: Car was easy to pick up from Orlando.
Contras: The car keeo giving me signs of malfunctiona for collision radars.
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8,8
Prós: Staff was helpful and eager to satisfy.
Contras: Cleanliness could have been better but was made right.
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9,6
Prós: Price was incredible!
Contras: Wish they would have told us when we picked up the car that we could drop it off at the airport.
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10,0
Contras: Absolutely NOTHING! I had a very unusual set of events; lost keys at universal studios, tow, replacement vehicle, flat tire, one-way drop off. From Mark and Matt at the Orlando airport to Brandon at the Asheville NC airport... all was handled with me as a customer first and getting the best experience from my trip during Christmas through no fault of enterprise is just beyond expectations! I will always use enterprise!
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10,0
Prós: Staff was very helpful and friendly appreciate everything. Best enterprise I ever been too.
Contras: Nothing.
avaliação de
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8,8
Prós: Car was easy to pick up from Orlando.
Contras: The car keeo giving me signs of malfunctiona for collision radars.
avaliação de
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2,0
Contras: I got to the airport and found out that I had an expired license and no photo-card to prove that I had in fact renewed it. Called my DMV and was told that I could request a certification letter that could be emailed immediately. Manager at desk would not print out paperwork, and told me that they wouldn't accept it anyway, even though this is common practice in these cases. They were completely unaccommodating and dismissive. Went to Alamo two days later and they accepted it (after I had to print it out at my hotel). I know I was at fault for not having the card in the first place, but they could have handled it a lot better.
avaliação de
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2,0
Prós: The location was nmot accessible from airport; I cancelled the reservatiaon
Contras: was not at airport
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3,6
Prós: That I was able to cancel the rental free of charge.
Contras: When I booked, i put the rental at Sanford Airport, but the I actually had to be transferred to Orlando international, which is 40 minutes away. I didn’t realize that fact because there was only a very small ‘transfer’ section at the bottom of the confirmation email. There was nothing explaining the transfer process throughout the rental form.
avaliação de
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2,0
Contras: Having my truck there on timem They found at another location and wanted $80 more
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6,0
Contras: Be more clear with pickup/drop off location and distance.
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