Hotéis em Cidade do México

Prós: The service and property is world class. A true oasis in the hectic metroplex of CDMX. Thank you!

Prós: Service

Contras: Full price is a little pricey

Prós: Lobster Taco in main restaurant exceptional , the Italian restaurants pasta was even better . Staff very helpful and professional , concierge organised guide to pyramids , ask them to get Mario for you !

Prós: Absolutely stunning hotel in the most amazing location, the staff were beyond helpful and welcomed us with champagne and chocolates. The bar is incredible, I can't recommend this hotel enough! Some reviews mention the pool is on the smaller side but there's never more than 4 or 5 people around it, and we were there when the hotel was sold out. Worth every penny!

Prós: Literally everything met my expectations as far as the reception and the room is concerned. The middle courtyard was a nice place to hang out and relax. The staff was curious and helpful.

Contras: The restaurants can be much better. Breakfast was a challenge, and should have a much bigger presentation and selection. The staff was helpful, but the food can be much better.

Prós: Comfortable bed, room size of suite.

Contras: Bathroom poorly appointed, ventilation system not maintained or working. Shower was small and dated. Service staff at breakfast not helpful after ordering something off the menu, they told us we could make it ourselves at the buffet. Breakfast buffet a bit disappointing. Bar closes earlier than posted hours. Spotty slow internet Poor TV service

Prós: What a fabulous hotel and staff. Located across the street from Chapultepec Park and within an easy walk of major museums. The courtyard is one of the most beautiful I've ever seen. Great restaurants to boot. For Americans, great value for the money.

Prós: The staff was great! I also really enjoyed that there were many areas to go and relax. I was with a big group of friends and we were able to spend time together without having to meet at a lobby as in many hotels. It was the perfect couples gateway.

Contras: I think the lighting in the rooms is poor and not well designed. Also the rooms need more usb charging areas.

Prós: Everything

Prós: Greatest Four Season in the world from the service to the architecture !

Prós: Location is nice and safe. There are a lot of nice restaurants around the area.

Contras: A bit far from downtown

Prós: Nice lobby and grounds, spacious room, great shower, very comfortable bed and quiet.

Prós: This hotel is the Waldorf Astoria of Mexico at Marriott prices!! The location is right in the center of the historic plaza next to the cathedral.The service was the best I have ever had They provide free champagne all day long in addition to bottled

Prós: From the start, I was treated amazingly. Given a glass a champagne and told about the magaestic history of the hotel. The staff was very friendly and accomodating. Especially senor ernesto. Thank you!

Prós: awesome experience, polite and resourceful staff

Prós: The lobby of this hotel is breathtakingly beautiful. The huge 1920 Tiffany stained glass ceiling is an amazing world treasure and the art deco lobby is very elegant. The rooms are very large, luxurious and nicely furnished. On arrival, there was a special welcome cake with our name written in chocolate. All of the staff, Gabriela, Jaime, Salvador, and Victor, were kind and welcoming. They really try to make your stay perfect. The breakfast buffet was fabulous! The location is very convenient to many attractions, the cathedral, the amazing Temple Mayor and museum, and lots of restaurants. Every time you go in and out, you enjoy the spectacularly lobby. The entryway is monitored by a staff member. They were all so nice! We enjoyed our stay and would definitely stay there again.

Contras: There was nothing we didn’t like. It was way more wonderful than we could have imagined.

Prós: Lovely decor. Staff very helpful.

Contras: Mattresses need replacing.

Prós: The history, ambiance and the breakfast.

Contras: It was a bit cold.

Prós: The hotel staff, hospitality, and location was amazing.

Contras: The hotel set us up with a driver for 2.5 days. The driver agreed to a price but later wanted 3 the amount. The hotel insisted that the driver was right even do market price is lower.

Contras: Poor location in very noisy and crowded area Rooms were cold

Prós: Great ambiance in a stylish and authentic setting. Good restaurant with view over Zócalo

Contras: No issues

Prós: Very helpful concierge. Can’t beat the location—so much nearby and so much activity on the square. Yet the second you stepped inside the hotel, it was peaceful and serene. Champagne on arrival!

Prós: Everything was perfect

Contras: Nothing really

Prós: Everything.... welcoming staff , clean rooms, immediate attention to any problems.

Contras: Just the noise from the street but it is so central that you expect it

Prós: Their hospatality, great customer service, their breakfast delicious, my room was amazing peeeeerfect view to the Zócalo.

Contras: N/A

Prós: Super friendly staff and great location.

Contras: Need more sound proofing walls, you can hear your neighbors conversations.

Prós: The staff here was incredibly helpful in everything, even went above and beyond to assist me in figuring out my transport situation to get to a later hotel.

Prós: Breakfast, location

Contras: Location

Prós: Amazing staff and the rooms are great, so clean and comfy. Highly recommend.

Prós: Location can’t be beat if you want to stay in Historic District. Zocalo is directly across from hotel and the view from the rooftop open-air breakfast/ restaurant is marvelous. Cafe Central with complementary salads, sandwiches, and drinks is an added bonus that made our stay even more pleasurable. Breakfast was fresh, plentiful and delightfully served.

Contras: Our room was quite small for a double bed and location of shelf is shower poorly planned. Even though two of us were occupants, during the five night stay , coffee/tea was replaced for a single and when we left tea bags for another evening, they were taken away and not replaced. Glasses from bathroom were removed for cleaning and not replaced. Minor issues that an be easily resolved with cleaning staff training or use of checklists.

Prós: The location at the heart of the city and the amazing helpfulness of the staff. They worked hard if sometimes ineffectively to fix problems, provide help and directions and answer questions. Breakfast good, internet free, great view from bar/restaurant.

Contras: Room (only one with grab bars, necessary for my husband) was small, no place for suitcases except on the desk, no place for dopp kits except the small sink top, and few places to hang towels. Shower flooded the entire bathroom. Big roach came from drain.

Prós: We had a suite so it was huge, very comfortable bed, huge shower, huge TV, views overlooking the city square in front of the palace. Breakfasts in our deal were included and were fantastic at the top of the building with great views. Breakfast was plentiful and a good choice. Staff where very helpful. We also had access to the cafe in the foyer for all sorts of snacks, coffee, light rolls, this also was in our package and free to use whenever we wanted. Location was excellent, you can walk to everything, the hop on hop off buses were literally a 2 minute walk (great value and well worth doing especially the red and green route)

Contras: Slight disadvantage was due to the location overlooking the square also came the noise, and although I think the suite is suppose to be double glazed the noise was quiet intruding at times, also this particular suite 515 was directly under the dinning area so you could hear chairs being moved on the floor (our ceiling). We stayed for 5 nights

Prós: This was an amazing property...the view, staff, room, the cafe and breakfasts each morning. Any wait to stay here again!

Prós: great hospitality and treatment from staff. Wonderful breakfast and service. No problem for English speakers with poor Spanish. Highly recommended! Oh, and the view from the restaurant would make the hotel stay worthwhile on its own.

Prós: What I like about the propriety was the environmental and is very clean. The staff is very nice and the restaurant has a very good view from the balcony and the food was very good.

Contras: Everting was perfect

Prós: Location

Contras: The breakfast buffet food was barely warm. Only ate there once and did not return.

Prós: Excellent service, location and wonderful staff

Prós: The staff from arrival to departure did everything to make this a memorable trip. They went above and beyond most luxury hotels would do take care of their guests on a personal level. When we told them it was our anniversary they made each day a special one. The chef cooked us a special meal. I cannot say enough about our experience. For a large hotel to give personalized service at this level was indeed very satisfying. Would recommend this hotel very highly.

Prós: Breakfast is very good. Staff is very corteous and fast. The hotel facilities ( Spa and Gym ) are great.

Prós: Everything about The St Regis Hotel ticks every box in terms of what you would expect of 5* accommodation, graciousness, style, & sheer luxury in a safe & chic neighbourhood. All of the staff are most professional, would definitely recommend...

Prós: Excellent staff, location, decoration, comfort, security

Prós: Staff and service

Contras: bathroom slightly old...

Prós: Great deal with buffet breakfast and 24/7 cafe with food and non alcoholic beverages included in room rate! Room was quiet & service was excellent,

Contras: Room was small and location was sometimes a challenge for traffic.

Prós: Its very very central. Staff is friendly, and they have a cool concept free bar.

Contras: The room window was looking on the jnside and was a bit dumpy.

Prós: Staff was very friendly and helpful. Food was great. Pricing was a great bargain. Very centrally located for all the activities in El Centro. Bikes available for rent. Rooms spacious and very clean. Would recommend 100x over, even to people like my parents who are not as adventurous. Also free water botttles, fruit, and a 24 hour cafe at your disposal.

Contras: Taxi arranged through hotel was much more expensive, which is obvious in retrospect but I should have asked price before asking them to call us one. Otherwise, perfect.

Prós: We love the hospitality and the breakfast was so good!!! We love this hotel.

Contras: There’s nothing that I did not like, it was excellent!

Prós: The hotel is absolutely gorgeous with the living wall providing a beautiful backdrop! I loved that you could sit in many different places on chairs or couches and enjoy a drink or food from the cafe. And the Cafe had a very good selection of food and drinks, including espresso drinks, beer and wine. Breakfast was equally good with such nice service by the staff.

Contras: Honestly, it was all good!

Prós: from the moment we entered the service was excellent keep up the good work.

Prós: Great location. Friendly and helpful staff.

Prós: The staff was very friendly and always willing to help. Great location.

Prós: The room was big and the beds very comfy.

Prós: Centrally located, near museums, churches good restaurant.

Prós: Excellent hotel. Fine facilities and staff. Pluses were free water, beverages, food. Breakfast excellent. Highly recommended!

Prós: The hotel is nicely appointed and the rooms are comfortable. The breakfast and cafe were excellent. This hotel is well situated and very secure. I would definitely stay here again.

Contras: The air conditioner is noisy but necessary.

Prós: The lobby and rooms are beautiful, we didn't get a chance to check out the restaurants or fitness center. Staff were all incredibly nice and helpful with check-in and bags, even gave our 2 year old daughter coloring materials and a teddy bear at check-in.

Contras: It's too bad there isn't a spa in the hotel or a rooftop bar/restaurant.

Prós: The staff are really friendly and made us feel really welcome. We had moved from another awful hotel and this was amazing! The staff were so sweet they made us birthday surprises including our son. We felt safe, welcome and cared for. Only booking Marriott from now on ❤️

Prós: Nice hotel with excellent location!

Prós: OK

Contras: Not

Prós: I liked everything about the stay. My friend liked it too. The beds were super comfy, the spa was super nice and the pool and room had an amazing view.

Contras: I cannot complain about anything about my stay. Both my guest and I were extremely pleased. Some of the room decor is a bit dated, but it was so clean and comfortable, it wasn't a problem for us.

Prós: Staff polite and accommodating

Prós: Service, and location

Contras: No

Prós: Good location to Polanco proper, 5 min walk to all the restaurants, bars, and shopping.

Prós: Great

Prós: Location, room

Contras: Faster service, but this is probably impossible in Mexico

Prós: Location

Contras: Breakfast offer was not to par in quality

Prós: The people that works there

Prós: everything, big modern and clean rooms. The people at the reception were super nice and kind, overall everyone was more than nice. They have a spa, a gym, restaurants !

Prós: Internal pool and gym.

Contras: Shower is outdated. Has to modernize shower.

Prós: Staff was extremely helpful in our stay there, I would totally stay at the Hyatt again !! Thank you

Prós: The hotel was beautiful cant deny that, but beauty isn't everything.

Contras: The rooms were freezing!! We had 2 rooms and couldn't alter the temperature. The mini fridges were locked so even if we wanted something we couldn't have it and it especially sucked when we'd came back with food and couldn't store them properly. Additonally for the money we'd paid to be there the facilities should've been better, the sink and shower flooded for every use. We used the towels to clean the mess instead of drying ourselves. There also seemed to be a lack of communication among the staff for our booking but admittedly it was the holiday season and they were at a high occupancy rate.

Prós: Location. The hotel was at walking distance to many tourists attractions as well as to best restaurants in town. Nice view of Chapultepec park. The concierge team was very helpful

Contras: Windows need to be clean so that guests can enjoy the beautiful view of the park

Prós: Rooms clean, big. Staff were excellent

Prós: The hotel staff was great. They truly seemed to care and I loved how secure and safe I felt. The hotel is in a great location and I truly loved my time there.

Prós: Staff really try to speak english and is helpful. The best was my morning 10 Km run at 6h30 with 2 staff members ( one is head of Security). These guys are fantastic. This idea should be adopted by other Hyatt hotels.

Contras: Staff always ask for tips. Place to hang clothes is ridiculous for that level of hotel.

Prós: Everything was perfect, the was fantastic ( just renovated) and the breakfast was wonderful

Contras: Some streets around the hotel are under construction

Prós: Location

Contras: Services

Prós: Clean and spacious room

Contras: Thermostat doesn't really work

Prós: Breakfast was incredible. Fantastic gym. Nice pool and jacuzzis. Great location in town. Near a metro stop. nice view from the executive floor.

Contras: Way overpriced in every way. Poor value for money. Despite having room prices of $200 to $250 dollars per night, they charge you for wifi in your room, which is something that a $10 hotel often has for free.

Prós: Location is central and convenient. Professional staff.

Contras: Gym facilities often weren’t ready in the morning. Saunas, jacuzzi etc weren’t ready in the early morning as advertised. Did not give complimentary WiFi if booked through booking.com EVEN if a Marriott member as I am, which was vexatious and petty of them.

Prós: Great location, very good breakfast, although a little pricy. Very clean. nice people working here, but some of them are really unprofessional.

Contras: * They treat you like a thief, You book an expensive room for 3 nights, they lock the minibar like you are going to run away with coca-cola. * Paying for WIFI nowadays is a shame, we are not in the sixties. * Shower water was like peeing on me, very weak and unpleasant to take a shower. * There is a business lounge on the top floor, the entrance fee is 60 USD (half night stay) I feel this luxury hotel become a low cost airline in the style, you pay for every facility including (internet, lounge, etc..)

Contras: gym was packed, swimming pool too small

Prós: High level experience

Prós: Staff were friendly and location is great.

Contras: Hotel is dated, wifi is chargeable

Prós: excellent location (within walking distance to attractions, restaurants, and public transportation); friendly and helpful staff; extremely comfortable room (spacious and very clean); great breakfast; helpful concierge service

Contras: I expected more from the hotel's restaurant (Le Maison) dining experience -- despite friendly service, the food is only average.

Prós: service

Prós: The hotel is impressive and has all you need for a comfortable business stay. The rooms are spacious and spotlessly clean and the bathroom is very nice with a bath tub too. The Gym is well equipped and the outdoor pool is a nice touch - it is heated too. Would recommend this hotel to a friend.

Contras: Across the street a mall and restaurants

Prós: Breakfast was delicious and at a very good price.

Contras: Water in bathroom wasn't hot enough

Prós: Good Marriott hotel with friendly and helpful staff and two nice restaurants (Mexican/international and Italian). My room (junior suite) was very quiet and had everything I needed including free drinking water. The lounge is very comfortable and offers a good selection of drinks and food.

Contras: The room was a little dark (only one small window) - nothing to worry about. It would have been nice to be able to prepare some tea in the room and to provide the Nespresso capsules free of charge.

Prós: Excellent, modern room, great quality of bed and shower. No noise from adjacent rooms. Great gym, nice big pool, both at the top floor with a magnificent view.

Contras: This location is convenient if you need to be in the Santa Fe business area itself, otherwise far from anything, roads to downtown (Polanco, etc) typically congested, takes on average 30 min. What I particularly didn't like were the works (hammering, boring) that were going on one night until 3 am. Staff argued it was not in the hotel but in the same building, yet it sounded very close on one of the floors above me (I was on floor 7). What also does not work yet is to 'prereserve' a taxi, because when I wanted to leave at the agreed departure time, nobody remembered, taxi still had to be ordered, and I was 'accused' of not yet having signed a document regarding the taxi billing on my room, whereas I had 45 min before. I remained relaxed about it, but this accusation was actually quite bad, this just shouldn't happen in a Hilton.

Prós: The hotel was clean and a great location.

Contras: I hosted an event at the hotel for 80 participants. During the event, I hired drinks services. The drinks were not what we expected. We were told that they were going to setup a bar in the conference room, and that did not happend. Also, we told them to set up at 5pm, and they did not show up until 5:20. The majority of the guest left and we weren´t able to have the drinks reception.

Prós: Breakfast buffet was fresh and plentiful. Good options. Staff was great and helpful. Location was safe although fairly remote and corporate park like with not much culture in the near vicinity. Supermarket and some eateries close.

Prós: It has very good amenities and the room and the bathroom are very clean

Contras: The tv I mean not the tv but it has very Poot quality, you don’t even have the info or menu button

Prós: I ordered room service twice and both tines there were problems. The order was wrong or incomplete and they had to return to change it meaning the food was cold and the meal interrupted.

Contras: The room was dark as half of the window was obscured by a stud wall. The bathroom did not have hooks for the hand towels and the hooks for the bath towels were on the opposite side of the bathroom to the shower.

Prós: I really enjoyed my stay. I felt care for on all levels. I will for sure return.

Contras: Clean, spacious and great location...walking distance to La Parque Mexicana...great restaurants...

Prós: I love the looby, the kisdness people work there and the exelent ubication.

Contras: Realy nothing

Prós: Excellent service, great location with a mall directly below the hotel. Clean, hip. I would come back here again anytime.

Contras: The square toilet seats don’t fit right to my seat.

Prós: Everything ,staff ,room ,location .they're all great

Contras: My ONLY complain is that the AC and the room fridge wouldn't get that cold .other then that ,the hotel is amazing

Prós: The view is amazing, the tranquility is a super plus. You can’t listen to Mexico City’s hustle. Very simple de decoration but big rooms compared to many other hotels.

Contras: There were some details, the speakers did not worked in the bathroom and suddenly an alarm started and it couldn’t be stop like for more than 20 min, so technology and devices in rooms need to be checked.

Prós: it was great

Prós: Good location for transit passengers

Prós: N/a

Contras: Nothing

Prós: Excellent facility convenient to airport. Great staff speaks English. Clean, quiet rooms. Good breakfast buffet.

Contras: Can’t think of anything

Prós: The hotel is absolutely beautiful and you can walk to it from the second level of terminal 1. It is my new go to hotel at MEX airport!!!

Prós: Bad bed worst breakfast

Contras: Does not deserve to belong to bonvoy

Prós: Sky garden

Contras: The room was not supplied with good bath disposable. For that price there should be things like shower cap, cotton swaps. There should be clear signs in the airport to lead to the hotel. People who dont know they may take a taxi to go there, not knowing that there is a door access from airport. Price was too high comparing with what hotel offers.

Prós: Easy check-in process. Excellent customer service. Everyone was very friendly and helpful. Room Service was great as well!

Prós: Locatiom

Contras: loudbess

Prós: Convenience

Contras: Sent me a bill via email after I came back to USA. This is the second time this has occurred to me.

Prós: You can actually walk from the terminal directly to the hotel in about two minutes. The staff was extremely friendly and helpful in every case. The rooms and facilities were modern and spotless. Would definitely stay here again.

Contras: Nothing

Prós: the room was well decorated, cozy and spacious. I like the Smart TV, enabled me to watch (resume) Netflix. The bathroom was also spacious and bright (which is very important).

Contras: There were no amenities in the bathroom which could have been useful for fast-moving guests.

Prós: Comfy beds, very friendly staff, convenient because you do not have to leave the airport at all to get to the hotel! Ideal for a late arrival or early departure.

Contras: Breakfast not included (we knew this), and very expensive! They arranged a taxi for us and we learnt later that it was twice as expensive as taking a normal taxi. Probably not surprising, but still.