Hotéis em Cidade do México

Prós: the staff was amazing, we were welcomed with champagne and truffles and asked if we would like our room upgraded. We had to wait for the room to be ready so they comped us lunch. Amazing customer service and beyond friendly and helpful staff. It was also a great value. Couldn't be happier with our stay!

Prós: Beautiful scenic property. Good food and restaurants onsite. Attentive and polite staff. Would stay there again in a heartbeat.

Prós: Comfortable bed, room size of suite.

Contras: Bathroom poorly appointed, ventilation system not maintained or working. Shower was small and dated. Service staff at breakfast not helpful after ordering something off the menu, they told us we could make it ourselves at the buffet. Breakfast buffet a bit disappointing. Bar closes earlier than posted hours. Spotty slow internet Poor TV service

Prós: Everything

Contras: It’s a bit corporate, but who cares.

Prós: Everything.

Contras: It’s a bit corporate feeling.

Prós: The staff was great! I also really enjoyed that there were many areas to go and relax. I was with a big group of friends and we were able to spend time together without having to meet at a lobby as in many hotels. It was the perfect couples gateway.

Contras: I think the lighting in the rooms is poor and not well designed. Also the rooms need more usb charging areas.

Prós: Very nice hotel with colonial style environment, super service from all employees. -

Prós: Everything

Prós: Greatest Four Season in the world from the service to the architecture !

Prós: The bed was perfection

Contras: Rooms were a little outdated

Prós: Location is nice and safe. There are a lot of nice restaurants around the area.

Contras: A bit far from downtown

Prós: Nice lobby and grounds, spacious room, great shower, very comfortable bed and quiet.

Prós: I felt like if I was in a luxury all inclusive resort !

Contras: The toilet fixture was a bit uncomfortable. Cheap bran

Prós: Want I liked most about this hotel was the service. Everyone was on top of any of your needs. They were extra nice and respectful. Breakfast each morning was delicious and filling.

Prós: Beds were comfortable & they provide everything-even earplugs because it gets noisy outside

Prós: Everything was excellent. The best hotel ever right to the center.

Prós: Everything including breakfast and 24 hr cafe at the hotel is included with the room apart from the excellent location it is .

Prós: Great deal with buffet breakfast and 24/7 cafe with food and non alcoholic beverages included in room rate! Room was quiet & service was excellent,

Contras: Room was small and location was sometimes a challenge for traffic.

Prós: Breakfast is excellent. They have a 24-hour canteen that is free to guests so finding food was never an issue and I was there during Independence Day when restaurants are PACKED and waits LONG. The restaurant recommendations were tops. The location is excellent just a couple blocks from Bella Artes and 4-5 blocks from Zocalo. It seemed the staff were leaving little gifts just about everyday.

Prós: The bed was very comfortable. Staff at the breakfast were very good and friendly.

Contras: Wish you had a full service restaurant and the TV had more English programs available.

Prós: The staff was very friendly and always willing to help. Great location.

Prós: Everything!

Prós: Excellent and varied breakfast buffet including different Mexican dishes. Excellent waiting and serving staff. Every floor had a sitting area with a leather sofa and two armchairs, cooler full of bottled water and a bowl of apples on the coffee table. This created a very pleasant ambience with the backdrop of greenery climbing up the fourth wall of the open hallway from the ground floor to the glass ceiling five floors above. Helpfulness of all staff – much appreciated.

Contras: The rooms were a little cramped. But there is not much you can do about this in such an old building and the bathrooms were a good size. There was sufficient hanging space and drawer room.

Prós: This hotel has all what you need, comfy beds, delicious breakfast and the best location. More importantly the staff is super friendly, free apples, bottle water plus little welcome candies great!! :)

Prós: Lovely old building,an attentive staff at the very center of Centro.

Contras: Not purpose-built as a hotel, so some oddities (stairs up from the street, vast lobby without much in it.

Prós: This hotel is the Waldorf Astoria of Mexico at Marriott prices!! The location is right in the center of the historic plaza next to the cathedral.The service was the best I have ever had They provide free champagne all day long in addition to bottled

Prós: Breakfast was good. Location was excellent.

Contras: Our dining experience was disastrous. Our fish was impossible to cut ?? How could that be ? The shrimp was bad. There was no apology for the inconvenience of having to have our main course replaced!

Prós: Right off the center square in Historico Centre of Mexico City, near the main churches, Presidential Palace, museums, this hotel is wonderful. Lovely rooms, friendly staff, gorgeous interior. It is a must-stay spot. You get treated like royalty. Great food at the restaurant overlooking the square.

Prós: One of the most picturesque hotel i have been visited.The interior design of the hotel is a must. All the other services are excellent.

Contras: Excellent hotel.

Prós: awesome experience, polite and resourceful staff

Prós: The staff at the Gran Hotel is outstanding!! Our room was perfect and the location could not have been better. Would stay here again in a heartbeat1!

Prós: Room was clean and quiet. Nice front desk staff. Restaurant and bar staff nice. Great view from Restaurant La Terraza on 4th floor. Love Saturday brunch. Great location to visit many sites in walking distance. Loved seeing the original Tiffany glass ceiling in building.

Contras: Just would like a few more breakfast choices on buffet..

Prós: Great hotel in front of Zocalo.Best location to visit Centro Historico .The Hotel has character and a great view of Zocalo. Good breakfast.

Contras: Could improved the available cable channels.

Prós: Breakfast was very good,.!!.. view excelent!..

Contras: I think that the parking should be included

Prós: The Gran Hotel Ciudad de Mexico was not only amazingly beautiful, it was well staffed and impeccably serviced. The history of the the building, the attention to detail, including free bottled water and apples each day, immaculate rooms with comfortable beds and a door man at all hours to unlock the door for you was service in grand style. My daughter and I had the delicious breakfast buffet with great coffee that was truly delicious. The room service, which we used several times, was also efficient and delicious. What a wonderful place! I would definitely return. It’s a gorgeous place that feels wonderful.

Prós: Great location in the heart of historico district. Tradition hotel, amazing lobby, lots of character

Contras: All good

Prós: the glass ceiling in the lobby is very beautiful. Room is spacious. Location is great

Contras: The bed is not very comfy. First room was noisy with machine working outside and we changed a room on the second day.

Prós: The staff was very curtious and helpful. They retrieved a forgotten cell phone. Arranged a driver and tour guide to Guadalupe. Came to room to open wine bottle.The roof restaurant and cafe food was excellant. Waiters pleasant.

Contras: The small elevator somtimes had a strange odor. It was clean but could use some kind of air freshner.

Prós: The entire hotel is truly beautiful and classical. We loved the decor, the foyer, the staircase. The entire building was wonderful.

Contras: The shower did not work for our entire stay despite reporting the problem to the staff on the first morning. I do not believe they looked at the problem. I was also given some very poor information regading the estimated cost of a taxi. However I still consider this a wonderful hotel if everything works.

Prós: Luxury with very few money. Huge room, bathroom, very quiet both inside and outside the room, right in the heart of Mexico City. I would really go again. Do not forget to visit the restaurant in the terrace for an excellent view of Zocalo.

Contras: The best room in the hotel didn't have curtains and it took them 3 hours to prepare a new room for us.

Prós: This is a nice small hotel in a nice neighborhood. My room was large and very modern. The TV had a few English language stations. Bed super comfortable. Decent restaurant onsite.

Contras: I didn't have water most of the night and the staff appeared to know that the water wasn't working when I checked in. Also, my room faced a very noisy street and I was awaken several times during the night by horns honking and people partying six floors below.

Prós: Beautiful, well equipped room, great central location and very helpful friendly staff who went out of their way to assist us. Great price for what we got! Would recommend to anyone wishing to visit Mexico City.

Contras: N/A

Prós: Best personalized service in any Hotel in Mexico City. Breakfast and food in the restaurant is superb Rooms are HUGE.... don´t miss going to ISAAYA

Prós: Very convenient location

Prós: Isaaya is a small boutique hotel with lovely, spacious and comfortable rooms. Decor is modern and elegant. Staff is helpful, kind and friendly. I felt welcome and at home from the moment I stepped in the hotel. Every corner of the hotel is very clean and well kept and I need to commend the nice cleaning ladies I met every morning. Reception staff always very helpful and concierges Dave and Annette extremely kind and helpful. I loved the restaurant not always crowded, but the staff working there always ready for a friendly meal suggestion, food too was very nice. I loved my stay at Isaaya and I loved Colonia Napoles, very well located, nice shopping centres near by in a quiet residential area. There is a small gym and a lovely terrace . If I return to Mexico City I will make sure to stay again at this hotel.

Contras: You should have an electricty adapter just in case a client needs one!

Prós: The staff was very helpful and the room was very nice!

Contras: There were no facecloth

Prós: Very clean. Lovely room. Great welcome. Choice of 3 types of pillows.

Contras: Toilet in the room could do with more privacy.

Prós: Francisco at the restaurant was the only saving grace!

Contras: Staff at the reception!

Prós: There is an Apple TV available in the room. Plenty of courtesy water. Courtesy fruits in the corridor. The WTC is around the corner. Good amount of restaurants and shops close by.

Contras: The floor in the bathroom and in the room is very slippery - and cold. The shower room door did not close fully. A considerable amount of water wets the floor outside. Add this to the slippery floor and you get a very inconvenient situation.

Prós: It was clean and employees are very friendly

Contras: Everything was great!

Prós: As soon as you arrive the greeters at the entrance are amazing and greet you like if you just came home, our greeters name was David he was so nice the whole 5 days we were there! Then when you check in they they treat you to a shot of tequila or fresh water! Breakfast was included with our stay so they give you information about that and also the free snacks. Our room was very clean and had an amazing view of the cathedral!! The room was a good size for my husband and I. The bathroom was also really clean with 2 sinks and a really nice shower. There was a protest when we stayed but the staff let’s you know ahead of time. Overall next time we travel to Mexico City we will stay there again!

Prós: Everything

Prós: Everything was perfect I'll recommend to my family and friends. And I definitely will return. Thanks for everything. And I don't want to forget the taxi drivers .. I thank you you to. Nice work and keep up the good work.. I'll see you in near future... Thanks a million...

Contras: Everything. No complaints at all everything was exelent ... Thanks

Prós: From the friendly staff, to the extremely clean and comfortable rooms, to the complimentary snacks and soft drinks, to the perfect location, this is a wonderful, wonderful hotel. If you are coming to Centro Historico there is simply no better hotel to stay at! I love this hotel and I am sorry to leave!

Contras: Nothing. Everything is great.

Prós: The location at the heart of the city and the amazing helpfulness of the staff. They worked hard if sometimes ineffectively to fix problems, provide help and directions and answer questions. Breakfast good, internet free, great view from bar/restaurant.

Contras: Room (only one with grab bars, necessary for my husband) was small, no place for suitcases except on the desk, no place for dopp kits except the small sink top, and few places to hang towels. Shower flooded the entire bathroom. Big roach came from drain.

Prós: The location is fantastic! The breakfast view is great.

Prós: The maid Isabel was excellent and very nice.

Contras: The breakfast was the same things every day

Prós: Location, free breakfast, free 24 hour cafe

Prós: I loved the friendliness of the staff, the room we stayed on had an amazing view, I was very pleased with my experience here. Let’s not forget the delicious food at the restaurant.

Prós: Location

Contras: The breakfast buffet food was barely warm. Only ate there once and did not return.

Prós: Superb staff, very helpful, especially Edourdo the Concierge, helped me so much in overcoming difficulties I had trying to purchase a bus ticket on line took me to a local travel agency. All problems solved. Lovely touches in the hotel especially the 24/7cafe with snacks and beverages available free of charge to guests. Location and roof top terrace overlooking Zocale superb for first time visitors.

Prós: The staff was amazing!!!

Contras: Nothing

Prós: The rooms are large with good closet space. Good shower and bathroom area. The staff is very helpful and polite. Every Sunday the big street in front of the hotel closed for cars so people can run, bike and walk with their dogs.

Contras: The room had an odd smell probably from the carpet. On the 2nd day there was a bad smell coming from the vent in the bathroom. Reforma is a busy noisy area, so if you are a light sleeper ear plugs are a must (Hotel did provide a pair).

Prós: Staff is absolutely amazing, above and beyond. Property is lovely, common spaces are lovely, flowers are gorgeous, service is just so friendly and helpful at every moment during your stay. Bar has a great terrace that overlooks the plaza which is fun. Overall it is a really great hotel. Israel the valet was absolutely amazing and made our visit even better with his help and suggestions.

Contras: Rooms are lovely though shower floods the entire bathroom due to placement of rainshower and handheld showerhead. I think they should have better bathroom amenties/toiletries, as opposed to Elemis products, IMHO. But other than that it is truly special.

Prós: Luxury accommodations in the heart of Mexico City.

Contras: Steam shower did not work. Housekeeping did not make up my room.

Prós: The staff from arrival to departure did everything to make this a memorable trip. They went above and beyond most luxury hotels would do take care of their guests on a personal level. When we told them it was our anniversary they made each day a special one. The chef cooked us a special meal. I cannot say enough about our experience. For a large hotel to give personalized service at this level was indeed very satisfying. Would recommend this hotel very highly.

Prós: Location

Contras: Very nosy Because my room was very close to the air-conditioned machines for all the hotel It was very bad situation cannot to sleep any night

Prós: Breakfast is very good. Staff is very corteous and fast. The hotel facilities ( Spa and Gym ) are great.

Prós: Luxurious. Big cozy comfortable rooms. Professional service. Great weekend deals.

Contras: Overall hotel layout fragmented in an office-type building.

Prós: Welcoming staff.

Contras: Routine expectation of tipping at breakfast, which I have not encountered in similar properties before and caused some embarrassment on the first morning, as I had not any cash on me. ‘Tip’ added to concierge bill of 10% of the cost of a day trip organised by concierge, with no prior explanation. Told that ‘guaranteed’ room rate by booking.com in US dollars, was simply an estimation, rather than a firm rate, which is not my understanding. Pool and associated facilities a little disappointing compared with rest of the hotel.

Prós: Spectacular hotel with large rooms, beautifully done and extremely attentive staff. No detail was overlooked. Convenient location. Would definitely return.

Prós: Everything was wonderful the location the staff the food especially the taxi drivers which went out of their way to ensure we had a wonderful time

Contras: Nothing

Prós: Great location, friendly and polite staff.

Contras: price of breakfast

Prós: This is a great property located in Polanco. Members of staff are very friendly and willing to help at a moment's notice. The valet service is quick and efficient. The rooms are clean and the beds comfortable. The breakfast at Xanat is also very good. Without a doubt, this is a top property in CDMX!

Contras: On Sunday morning, there was rather loud music playing from outside, presumably from the Campo Deportivo Militar Marte across the road, which made it difficult to sleep in.

Prós: The hotel location has been perfect for arranging daily trips in Mexico City. The rooms and common areas are nice and relaxing (in particular the quietness of the fireplace in the lobby). The personnel is kind, friendly and very skilled. Additional services such as the pool and the laundry are very efficient. All in all, the perfect hotel experience.

Contras: The only experienced issue has been the air filters in the lobby toilets that weren't very clean.

Prós: location and staff were excellent

Contras: communication with concierge prior to visit.

Contras: Great service! Awesome location

Prós: It had a perfect location and the suite room was ver nice!

Contras: Probably the hallways to the rooms seems little old!

Prós: Service efficient and pleasant at all levels.

Contras: No coffee early in the morning.

Prós: The location is perfect

Prós: It was in a great location and the staff was wonderful. So helpful and kind from the check in to the check out. The concierge was also amazing.

Contras: It's a little bit pricey compared to other similar locations, but overall the service and location make up for the slightly higher price . Other than that, everything was amazing.

Prós: Staff polite and accommodating

Prós: Great

Prós: The people that works there

Prós: service

Prós: Concierge service was helpful and willing to accommodate

Contras: Room was way too warm and with no way to manually adjust the temp food at the mexican/american restaurant was below grade; the arrachera meat was practically plastic and was still charged for it even after being sent back the mini bar was not serviced and dirty dishes where left as is...kleenex dispenser not filled

Prós: The hotel is impressive and has all you need for a comfortable business stay. The rooms are spacious and spotlessly clean and the bathroom is very nice with a bath tub too. The Gym is well equipped and the outdoor pool is a nice touch - it is heated too. Would recommend this hotel to a friend.

Contras: Across the street a mall and restaurants

Prós: The breakfast buffet was very nice. Good selection. The mall across the street was an added bonus!

Contras: The hot water never got hot.

Prós: Good Marriott hotel with friendly and helpful staff and two nice restaurants (Mexican/international and Italian). My room (junior suite) was very quiet and had everything I needed including free drinking water. The lounge is very comfortable and offers a good selection of drinks and food.

Contras: The room was a little dark (only one small window) - nothing to worry about. It would have been nice to be able to prepare some tea in the room and to provide the Nespresso capsules free of charge.

Prós: Great breakfast Nice clean room Good food options nearby

Prós: Big rooms, great breakfast and restaurants

Prós: I want my points for this stay , how can I suscribe and take all the week points?

Prós: Staff were friendly, helpful, and very professional.

Contras: No.

Prós: Location is perfect, the hotel is great for business travelers and loved the rooms, facilities and service !

Contras: Everything was great !

Prós: Location, comfort, staff

Contras: NA

Prós: Location

Contras: To expensive

Prós: It’s a modern architecturally pleasant bldg. colours, textiles and atmosphere were perfect. It was in the centre of Polanco Mexico City - the only location you want to be in. The rooms were also nice, I checked in two of my colleagues, so we had 3 rooms all up. We ate in the hotel two nights and had one breakfast. We had 6 to 7 people at each sitting and the staff went out of their way to accommodate us, and the dinners were very late each night. I used the gym and it was also spacious and well equipped.

Contras: The WiFi died two nights in a row, but they were quick to rectify the situation.

Prós: Nice comfy rooms. Beautiful views from room. Wide bathroom. Comfy clean bed. Nice amenities including pool, sauna and steam bath. Great location.

Contras: A bit pricy.

Prós: Nice breakfast, very calm area.

Contras: We upgraded to the premium area. But the rooms where new and we had a lot of noise every night in the room. SOM AC problem....

Prós: lobby restaurant had great food! nice bar, excellent service. cool, elegant atmosphere.

Contras: nope

Prós: The hotel is wonderful, the location is great, the bakery downstairs wow, staff goes above and beyond

Contras: Z

Prós: The staff was amazing. The breakfast buffet delicious. A little pricey but well worth it. Make sure u go hungry.

Contras: Rooms are small.

Prós: Breakfast was incredible. Fantastic gym. Nice pool and jacuzzis. Great location in town. Near a metro stop. nice view from the executive floor.

Contras: Way overpriced in every way. Poor value for money. Despite having room prices of $200 to $250 dollars per night, they charge you for wifi in your room, which is something that a $10 hotel often has for free.

Prós: Location and gym

Contras: Paid WIFI in the room!

Prós: The service was really good!

Contras: I cannot believe a hotel with this prestige and name could make gusts pay for WiFi. This is unbelievably!!!

Prós: Amazing hotel, the staff was incredible and so so helpful. 10/10

Contras: Our last night there seemed to be some kind of paint job and the smell leaked into our room. Only downside of our stay

Prós: All good except the noise came from the air condition frequently.

Contras: There are some noises came from air condition frequently all night.

Prós: Staff so helpful. Great location. Comfortable and clean. Very pleased.

Contras: The rate I was charged by this hotel was higher than I was initially quoted on Booking.com Also it was much higher than what I could have gotten by reserving directly as a Marriott Rewards member. I would appreciate someone looking into this matter and advise whether I was correctly charged.

Contras: Sorry your service

Prós: BEDS AND PILLOWS COMFY. Bathroom OK

Contras: No Kettle No view TV diabolical WIFI extra Staff over attentive for English people

Prós: Everything ... we will be back for sure

Prós: Spacious, good location and all the right facilities

Prós: Everything was good...

Prós: Excellent, modern room, great quality of bed and shower. No noise from adjacent rooms. Great gym, nice big pool, both at the top floor with a magnificent view.

Contras: This location is convenient if you need to be in the Santa Fe business area itself, otherwise far from anything, roads to downtown (Polanco, etc) typically congested, takes on average 30 min. What I particularly didn't like were the works (hammering, boring) that were going on one night until 3 am. Staff argued it was not in the hotel but in the same building, yet it sounded very close on one of the floors above me (I was on floor 7). What also does not work yet is to 'prereserve' a taxi, because when I wanted to leave at the agreed departure time, nobody remembered, taxi still had to be ordered, and I was 'accused' of not yet having signed a document regarding the taxi billing on my room, whereas I had 45 min before. I remained relaxed about it, but this accusation was actually quite bad, this just shouldn't happen in a Hilton.

Prós: The hotel was clean and a great location.

Contras: I hosted an event at the hotel for 80 participants. During the event, I hired drinks services. The drinks were not what we expected. We were told that they were going to setup a bar in the conference room, and that did not happend. Also, we told them to set up at 5pm, and they did not show up until 5:20. The majority of the guest left and we weren´t able to have the drinks reception.

Prós: It has very good amenities and the room and the bathroom are very clean

Contras: The tv I mean not the tv but it has very Poot quality, you don’t even have the info or menu button

Prós: I ordered room service twice and both tines there were problems. The order was wrong or incomplete and they had to return to change it meaning the food was cold and the meal interrupted.

Contras: The room was dark as half of the window was obscured by a stud wall. The bathroom did not have hooks for the hand towels and the hooks for the bath towels were on the opposite side of the bathroom to the shower.

Contras: They charged extra 20 euros to my credit card for mini bar that have not touched. I realized that 2 weeks later and called them, they reverted it (I hope)

Prós: I love the looby, the kisdness people work there and the exelent ubication.

Contras: Realy nothing

Prós: Excellent service, great location with a mall directly below the hotel. Clean, hip. I would come back here again anytime.

Contras: The square toilet seats don’t fit right to my seat.

Prós: Location, bed, bathroom, decor

Contras: Staff member trying to sell me a cheap plug adapter for $50 USD

Prós: Great breakfast Great location Great for connection

Prós: Access to the airport

Contras: Make sure you don’t exit the airport and use the bridge directly from the terminal! We didn’t see any signs for the hotel in the terminal and ended up running around in the rain and dark trying to find the entrance while we could have taken direct access via a bridge from the terminal.

Prós: Inside the airport

Contras: no direction how to get there from inside the airport, they should really improve that

Prós: Nice and professional people working there. Place is clean and nice as could be at the airport. Didn't try the breakfast. Found that is a bit expensive for one simple meal I have usually in the morning...Maybe they need to try different way to attract the people...I didn't see to many people eat there...

Contras: As I explain, I didn't like the price of the breakfast... Also, I am from Canada and not from USA as end of the report state here..Try to change it but doesn't work

Prós: Comfortable

Contras: Mistake at check out price. Still not resolved

Prós: Very convenient for a layover between flights. Enjoyed the complimentary beer on arrival. Very efficient checkin and checkout process.

Prós: The staff are really friendly, helpful and welcoming. We appreciated the welcome drink on checkin. The room was immaculate and well appointed, super quiet and the bed was great! Had a great nights sleep. An unexpected bonus this Courtyard offers 24 hour room service which made our late night arrival much better as we were starving and nothing was open.

Contras: Nothing big, but there was only one pack of regular coffee and nothing to stir my cream with. That said, if that’s my biggest complaint that should tell you how great our overall experience was. Especially since there is a Starbucks downstairs.

Prós: like always great place in the T1 terminal in CDMX airport.

Prós: The hotel is absolutely beautiful and you can walk to it from the second level of terminal 1. It is my new go to hotel at MEX airport!!!

Prós: Bad bed worst breakfast

Contras: Does not deserve to belong to bonvoy

Prós: wonderful place inside T1; nothing to complain about

Prós: Easy check-in process. Excellent customer service. Everyone was very friendly and helpful. Room Service was great as well!

Prós: spa is excellent; staff and service are excellent

Contras: overprized; ok for people not paying for themselves (me) or afraid to meet real Mexicans (not me). I was 16 nights in an Executive rooms and I saw some other rooms in that category. The furnish and decoration is outdated, Hilton style, brown carpet, brown wall paper, brown furniture. Do not touch the mini bar; there they really lost the north with the prized. A tiny can of pistacios 7$!

Prós: We liked everything! From our arrival until we left, it was just wonderful!

Contras: Great location, the nicest staff, very attentive, great room service and excellent restaurants. I would recommend this beautiful hotel 100%!!

Prós: It’s very close to everything!

Contras: N/A

Prós: Easy check-in, restaurant is good.

Contras: no water pressure in the shower, the shower door did not close. Not a five star hotel experience.

Prós: Very good location and spacious rooms. Recently refreshed rooms with amazing beds and bath room accessories.

Contras: The lift only stops on the floor you are staying and we had a group on different floors.

Prós: Location, comfortable room.

Prós: The location is great if you need to get to different areas in Mexico City. Very central for commute, quick taxi/uber pickup as well as for restaurants.

Prós: We arrived late in the evening and everybody was tired from a long trip. When we arrived, the hotel staff was extremely friendly and helpful, trying to accelerate the check in process as much as possible, so we could finally hit our beds. Besides that, the hotel room was marvellous and we all wished we could have stayed longer.

Prós: The property was clean and well staffed. The room was clean and the bed was very comfortable. Loved the robes and slippers.

Contras: The bath water was sometimes discolored.

Prós: Location the staff cleanliness access to many things

Contras: I was not impressed with the restaurant I expected something better

Prós: It’s cute, but the customer service was awful!

Contras: The customer service! They treat you like second class people & act like you shouldn’t be staying at the location. I booked a PH & yea it was cute, but the service was awful & the way my friends and I got treated is to be ashamed of. Never will stay here again, just awful! St. Regis doesn’t even treat its guests the way myself & my guest got treated.

Contras: The restaurant provided an experience for which I would not return. The price was significantly more than should be paid for the experience.

Prós: I lost my connection last at night. Finding this hotel was great. I booked it because it has 24hr room service. They have a small place at the airport. They asked the shuttle to come and pick me up for free. Breakfast was varied, nice, and included in the price (but not always, apparently, so check your reservation). The room was clean and spacious. The staff was kind. They have free tea and coffee, and wifi. Check out is at 1 pm, which is super convenient for people who like sleeping.

Contras: My flight was departing at 11 pm. I wanted to enjoy the city and leave my bags at the hotel. They were happy to store my big bag for me... but the backpack was a problem. I had a laptop. They didn't want to store it while I was gone, as they didn't want to be held responsible if anything went wrong. Visiting the city with a heavy laptop and all my valuables was not an option. I understand their point about not wanting to be responsible... but what about clients' needs? I've stayed in smaller hotels in Mexico City before. They take care of your stuff without scaring you into believing that someone might steal them. Anyway, I made a bit of a fuss and was told that for one, unique occassion they would make me the favour of storing my backpack. Unfortunately, this means that this was the one and unique occassion that I will stay with them. PS- I didn't tell them, but besides my laptop I left my passport and a bunch of money in the backpack. Everything was there when I came back for it.

Prós: Clean, nice decor.

Contras: It's the airport hotel, but breakfast doesn't open until 630 am. Needs to open earlier.

Prós: The staff was great. Very responsive and helpful I liked the room - big, comfortable and clean. However, a couple random things detracted from the overall experience. Our bathroom smelled like cigs. The smoke alarm is directly above the beds, meaning a flashing green light is on you all night. And the linens and towels were starchy and stiff. Overall a good not great experience.

Contras: The beds, linens, towels could be softer. Some of the random things noted above about the room could be improved.

Prós: Big Rooms, nice design very comfortable !!

Contras: The Restaurant Metre was not very kind.

Prós: I have stayed here before. It is well located in relation to the airport. I wanted to go to the gym.but did not. It is a good hotel.

Prós: We loved the blackout curtains

Contras: The atention provided by phone before I decided to book

Prós: Breakfast menu was decent. My only complaint was that I was not advised that children under 12 years old can get Free breakfast whenever there is at least one paying adult for breakfast. I wish the waiter could have advised us other than that he was a friendly waiter.

Contras: Not applicable because everything at this property was great.

Prós: Very modern rooms

Contras: They do not have towels and water bottles in the gym

Prós: Excellent service from the staff. Nice hotel which looks like really well kept. Close to the airport.

Prós: the service and the location

Contras: no

Prós: clean

Contras: rate

Prós: The shuttle to and from the airport

Contras: The smell, the horrible food, no where close to 4 stars. I saw 3 stars online and I truly believe that is the rating.

Prós: The location was convenient. The rooms were spacious and the service excellent.

Contras: The dining facilities aren’t that big and you may have to wait in line

Prós: A bit aged but really nice view on chapultepec castle.

Contras: Shower water was not clear due pip manteinance

Prós: OMG! Love it The view from the room was everything! The staff is super kind!

Prós: The staff at this location was great with assisting in making plans for travel to nearby attractions. The location is central and allows for travel by foot to several popular areas.

Contras: Unfortunately, the the electrical appliances (i.e. lamps and charging outlets) were not all in working condition. The facility does not offer pool or spa amenities without additional payment.

Prós: Loved the hotel, the breakfast, the Gym and especially the Room.

Contras: One guy (short and not very cute!) at the breakfast had a horrible attitude when we didn't leave tip on the first day. He pointed us out the next morning. The breakfast was included in the room price, but they still expect tips. In Europe, this is not the case.

Prós: The hotel and the breakfast

Prós: The service and the staff at the Gran Fiesta are second to none. Besides the convenient location (business trip) the service is the number one reason to choose this hotel. All my requests and needs were met with quick and efficient resolution. I will be coming back!

Prós: Everything was perfect, property of the room, localization of the hotel, service.

Contras: ras

Contras: The bath doesnt have good maintenance, the water gets out of the shower

Prós: Location was perfect to visit Museums

Contras: Bed was too hard

Prós: Central and clean

Contras: Expensive for what offers

Prós: Profesional and super clean rooms

Contras: Nothing

Contras: Small dining room and basic breakfast range

Prós: Comfy

Contras: No regular coffe only decaf

Prós: Location, staff and facilities are perfect!

Prós: Nice rooms, wonderful staff, would expand the gym

Prós: Facilities are great!

Contras: So far, nothing

Prós: everything

Prós: The room view

Contras: No having hot water for tea

Contras: The bathroom it’s getting old. And you’re giving less quality of coffee. I have to ask for NESPRESSO. The pillows are really bad and not comfortable