Hotéis em Cidade do México

Prós: Great deal with buffet breakfast and 24/7 cafe with food and non alcoholic beverages included in room rate! Room was quiet & service was excellent,

Contras: Room was small and location was sometimes a challenge for traffic.

Prós: Very central, free snacks and water and very decent breakfast. Recommended!

Contras: Can get a bit noisy

Prós: Staff was very friendly and helpful. Food was great. Pricing was a great bargain. Very centrally located for all the activities in El Centro. Bikes available for rent. Rooms spacious and very clean. Would recommend 100x over, even to people like my parents who are not as adventurous. Also free water botttles, fruit, and a 24 hour cafe at your disposal.

Contras: Taxi arranged through hotel was much more expensive, which is obvious in retrospect but I should have asked price before asking them to call us one. Otherwise, perfect.

Prós: Very good location!

Contras: The room was a bit small but still clean and comfortable.

Prós: The 24 hour cafe which offers beverage and refreshment for free for guests. A very good touch for tourists !

Prós: The staff was very friendly and always willing to help. Great location.

Prós: Amazing! Great personnel throughout, set in a historic building full of character, really nice room with touches of luxury, homely, cozy athmosphere in lobbies and common areas, and you could even have free drinks and snacks at the cafe they have open to the public!

Contras: I’ve marked them down on location not because of where the hotel was, it couldn’t be in a better location for exploring the city centre. Our problem was that it was too close, and not well noiseproofed enough, to some kind of disco or concert hall. We had pretty loud music until 3am that made it impossible to sleep, even the window and walls were shaking.

Prós: The staff and the facilities are awesome not to mention the proximity to everything beautiful within walking distance. Plus the Mexican breakfast is awesome.

Contras: N/A

Prós: Everything was clean. There were multiple places to get fresh bottled water at any hour. The cafe is 24 hrs and included in your stay. Excellent food and service.

Prós: The idea of all water and snacks included besides the free breakfast is excellent. I have stayed here before and will definitely stay again.

Contras: Nothing.

Prós: The extras which most hotels never provide

Contras: Minor quibble - they need to add one English speaking TV channel such as BBCWorld

Prós: The service and property is world class. A true oasis in the hectic metroplex of CDMX. Thank you!

Prós: the staff was amazing, we were welcomed with champagne and truffles and asked if we would like our room upgraded. We had to wait for the room to be ready so they comped us lunch. Amazing customer service and beyond friendly and helpful staff. It was also a great value. Couldn't be happier with our stay!

Prós: Service

Contras: Full price is a little pricey

Prós: Absolutely stunning hotel in the most amazing location, the staff were beyond helpful and welcomed us with champagne and chocolates. The bar is incredible, I can't recommend this hotel enough! Some reviews mention the pool is on the smaller side but there's never more than 4 or 5 people around it, and we were there when the hotel was sold out. Worth every penny!

Prós: Literally everything met my expectations as far as the reception and the room is concerned. The middle courtyard was a nice place to hang out and relax. The staff was curious and helpful.

Contras: The restaurants can be much better. Breakfast was a challenge, and should have a much bigger presentation and selection. The staff was helpful, but the food can be much better.

Prós: Comfortable bed, room size of suite.

Contras: Bathroom poorly appointed, ventilation system not maintained or working. Shower was small and dated. Service staff at breakfast not helpful after ordering something off the menu, they told us we could make it ourselves at the buffet. Breakfast buffet a bit disappointing. Bar closes earlier than posted hours. Spotty slow internet Poor TV service

Prós: What a fabulous hotel and staff. Located across the street from Chapultepec Park and within an easy walk of major museums. The courtyard is one of the most beautiful I've ever seen. Great restaurants to boot. For Americans, great value for the money.

Prós: The staff was great! I also really enjoyed that there were many areas to go and relax. I was with a big group of friends and we were able to spend time together without having to meet at a lobby as in many hotels. It was the perfect couples gateway.

Contras: I think the lighting in the rooms is poor and not well designed. Also the rooms need more usb charging areas.

Prós: Everything

Prós: Greatest Four Season in the world from the service to the architecture !

Prós: Location is nice and safe. There are a lot of nice restaurants around the area.

Contras: A bit far from downtown

Prós: Nice lobby and grounds, spacious room, great shower, very comfortable bed and quiet.

Prós: Nice hotel with excellent location!

Prós: The hotel location has been perfect for arranging daily trips in Mexico City. The rooms and common areas are nice and relaxing (in particular the quietness of the fireplace in the lobby). The personnel is kind, friendly and very skilled. Additional services such as the pool and the laundry are very efficient. All in all, the perfect hotel experience.

Contras: The only experienced issue has been the air filters in the lobby toilets that weren't very clean.

Prós: OK

Contras: Not

Prós: Staff polite and accommodating

Prós: Service, and location

Contras: No

Prós: The rooms were nice. The staff was great and most were English speaking, which is nice for tourists. Very safe area to walk around at night.

Contras: WIfi not included. That is just wrong.

Prós: Good location to Polanco proper, 5 min walk to all the restaurants, bars, and shopping.

Prós: Great

Prós: Location, room

Contras: Faster service, but this is probably impossible in Mexico

Prós: The people that works there

Prós: The staff

Contras: The cleaness of the room...I got bit with bed bugs

Prós: Exceptional hotel, more like a five star hotel. It is in a very safe neighbourhood, and a very large supermarket in the Dakota 95 Mall as well as a 7 Eleven is a few mins away. The staff are exceptional and were so helpful, showing me to my room and speaking great English. There is a young tall gentleman who mans the front desk in the day time and afternoon and he is extremely courteous and helpful. The room was immaculate. Extremely large, very much brand new, and ever so comfortable. This is the perfect hotel, and I cannot remember the last time I stayed at such a comfortable, clean and immaculately presented hotel. I stayed for five nights and was sad to leave! The service, location, room was outstanding. I would not hesitate to return. The price was great as well.

Contras: They had no maps.

Prós: Very convenient location

Prós: Beautiful hotel, with incredibly friendly staff who speak fluent English and go out of their way to help with any need you have. Great rooftop balcony for hanging out if you are with friends. Rooms are large and spotless and very comfortable. A must stay if you are visiting Mexico City.

Prós: This hotel is the Waldorf Astoria of Mexico at Marriott prices!! The location is right in the center of the historic plaza next to the cathedral.The service was the best I have ever had They provide free champagne all day long in addition to bottled

Prós: I love the place, excellent service and de amazing view !

Prós: awesome experience, polite and resourceful staff

Prós: Great location.

Prós: Everything it was amazing, staff were friendly and very helpful

Prós: The staff are friendly and helpful, the location is wonderful, the hotel is awesome. We were upgraded from a room to a suite, we had the best time. Being centrally located, you are minutes away from anywhere.

Contras: nothing

Prós: Size of the room, quiet, well appointed, the staff was accomadating and friendly.

Contras: Can't think of anything,

Prós: The hotel staff, hospitality, and location was amazing.

Contras: The hotel set us up with a driver for 2.5 days. The driver agreed to a price but later wanted 3 the amount. The hotel insisted that the driver was right even do market price is lower.

Prós: La historia del Hotel is fantastic. People who works there are excellent at customer service.

Prós: Location, sights and restaurants close by

Contras: Extremely hard to get to by Uber/taxi at night due to most roads surrounding hotel being closed.

Prós: this place exceed all of my expectations. The building alone was amazing and the staff was very friendly

Prós: This is a wonderful historic property that has been lovingly restored. Gorgeous large quiet rooms and an attentive, well-trained staff. A very welcoming hotel with excellent customer service. I wouldn’t hesitate to stay here again!

Contras: I loved everything.

Prós: Their hospatality, great customer service, their breakfast delicious, my room was amazing peeeeerfect view to the Zócalo.

Contras: N/A

Prós: Excellent location, very helpful staff, lovely rooftop restaurant.

Contras: Nothing

Prós: The staff here was incredibly helpful in everything, even went above and beyond to assist me in figuring out my transport situation to get to a later hotel.

Prós: Breakfast was adequate. Location and view is superb. One of the female waitstaff at breakfast was not very friendly however, the rest of the staff were great. Decor is lovely. Complimentary sandwiches, drinks and water is appreciated.

Contras: Unfortunately, there was a very noisy screaming child on my floor so sleep was constantly disturbed.

Prós: Excellent hotel conveniently located in the historical center of Mexico City. The service was outstanding! The stuff was extremely accommodating to all of our needs as a family with 2 small kids.

Contras: Nothing not to like

Prós: Beautiful hotel nice clean and very helpful staff. Good location too.

Prós: Nice location, friendly staff, breakfast with fantastic view. Had a very pleasant stay.

Prós: Everything! Awesome location, friendly staff and delicious food! Likes the 24 hour cafe that was free and the bottled water on each floor and fruit also free!

Contras: Weekend we were here there was a convention going on. There was only one elevator working to get to the restaurant on the 6th floor. We waiting at least 15 minutes before we were able to get into the elevator and only 1/2 our party. The other half had to climb 4 stories and when we arrived on the 6th floor we came In through the kitchen and staff seemed surprised. When we told them the issue it seemed they were unaware and said we should have been offered other elevator that was only used for staff (housekkeeping) but we were told by staff we couldn't use it hence why we climbed four stories. I'm sure it's a fluke but just maybe more awareness to staff to have a Mitigation plan when hotel is sold out and only one elevator works

Prós: The location at the heart of the city and the amazing helpfulness of the staff. They worked hard if sometimes ineffectively to fix problems, provide help and directions and answer questions. Breakfast good, internet free, great view from bar/restaurant.

Contras: Room (only one with grab bars, necessary for my husband) was small, no place for suitcases except on the desk, no place for dopp kits except the small sink top, and few places to hang towels. Shower flooded the entire bathroom. Big roach came from drain.

Prós: The location, service (staff was very friendly and helpful. Rooms were clean and comfortable.

Contras: Breakfast could’ve have more selection of food and different. Everyday was the same.

Prós: Great all round service. Enjoyed the experience

Prós: Location

Contras: The breakfast buffet food was barely warm. Only ate there once and did not return.

Prós: Excellent service, location and wonderful staff

Prós: The staff from arrival to departure did everything to make this a memorable trip. They went above and beyond most luxury hotels would do take care of their guests on a personal level. When we told them it was our anniversary they made each day a special one. The chef cooked us a special meal. I cannot say enough about our experience. For a large hotel to give personalized service at this level was indeed very satisfying. Would recommend this hotel very highly.

Prós: Location

Contras: Very nosy Because my room was very close to the air-conditioned machines for all the hotel It was very bad situation cannot to sleep any night

Prós: Breakfast is very good. Staff is very corteous and fast. The hotel facilities ( Spa and Gym ) are great.

Prós: Everything about The St Regis Hotel ticks every box in terms of what you would expect of 5* accommodation, graciousness, style, & sheer luxury in a safe & chic neighbourhood. All of the staff are most professional, would definitely recommend...

Prós: Staff and service

Contras: bathroom slightly old...

Prós: Clean, comfortable Massage therapists are excellent above average

Contras: Service in the main bar is slow The locals who use health area as a sports club are loud and careless with equipment

Prós: Staff were friendly, helpful, and very professional.

Contras: No.

Prós: The location! And the staff was super friendly and helpful. I was nervous about taking the kids to this hotel but the staff was very nice to them as well.

Prós: It's location and friendly service

Contras: No. There is nothing I did not like about this hotel. I liked everything about this hotel.

Prós: I've stayed many times at this hotel, they get better each time, staff very kind and helpful, rooms are very clean, water pressure is extra good with very hot water, the lobby is very nice, you can have a drink while you eat, everything is great.

Contras: I suggest waiving the parking fee for guests or reducing the cost, change the coffee makers, they are a little complicated to use

Prós: Great staff, comfortable room, good location, clean

Contras: A bit pricey

Prós: lobby restaurant had great food! nice bar, excellent service. cool, elegant atmosphere.

Contras: nope

Prós: Excellent full service hotel - and the service really is fantastic - all the facilities you need right in the heart of Polanco which is a lively and interesting area. Also well placed for getting to other central locations. I had a great view over Chapultepec Park, and for a large hotel like this - which can sometimes be aloof, distant and cold ... the staff were all really friendly and helpful. They all helped make the experience truly personal

Contras: Everything was GREAT! :)

Prós: Everything

Contras: None

Prós: Our stay was fantastic! They upgraded our room from a classic room to the presidential suite and it was really great! Definitely our top choice when visiting Mexico City!

Prós: Great location, clean and quiet rooms, fast Internet.

Contras: no

Prós: The location

Contras: The rooms were old and not maintained well.

Prós: Clean and spacious room

Contras: Thermostat doesn't really work

Prós: Breakfast was incredible. Fantastic gym. Nice pool and jacuzzis. Great location in town. Near a metro stop. nice view from the executive floor.

Contras: Way overpriced in every way. Poor value for money. Despite having room prices of $200 to $250 dollars per night, they charge you for wifi in your room, which is something that a $10 hotel often has for free.

Prós: Location and gym

Contras: Paid WIFI in the room!

Prós: The service was really good!

Contras: I cannot believe a hotel with this prestige and name could make gusts pay for WiFi. This is unbelievably!!!

Prós: Great location, very good breakfast, although a little pricy. Very clean. nice people working here, but some of them are really unprofessional.

Contras: * They treat you like a thief, You book an expensive room for 3 nights, they lock the minibar like you are going to run away with coca-cola. * Paying for WIFI nowadays is a shame, we are not in the sixties. * Shower water was like peeing on me, very weak and unpleasant to take a shower. * There is a business lounge on the top floor, the entrance fee is 60 USD (half night stay) I feel this luxury hotel become a low cost airline in the style, you pay for every facility including (internet, lounge, etc..)

Contras: gym was packed, swimming pool too small

Prós: Staff were friendly and location is great.

Contras: Hotel is dated, wifi is chargeable

Prós: excellent location (within walking distance to attractions, restaurants, and public transportation); friendly and helpful staff; extremely comfortable room (spacious and very clean); great breakfast; helpful concierge service

Contras: I expected more from the hotel's restaurant (Le Maison) dining experience -- despite friendly service, the food is only average.

Prós: service

Prós: The hotel is impressive and has all you need for a comfortable business stay. The rooms are spacious and spotlessly clean and the bathroom is very nice with a bath tub too. The Gym is well equipped and the outdoor pool is a nice touch - it is heated too. Would recommend this hotel to a friend.

Contras: Across the street a mall and restaurants

Prós: Breakfast was delicious and at a very good price.

Contras: Water in bathroom wasn't hot enough

Prós: Good Marriott hotel with friendly and helpful staff and two nice restaurants (Mexican/international and Italian). My room (junior suite) was very quiet and had everything I needed including free drinking water. The lounge is very comfortable and offers a good selection of drinks and food.

Contras: The room was a little dark (only one small window) - nothing to worry about. It would have been nice to be able to prepare some tea in the room and to provide the Nespresso capsules free of charge.

Prós: Excellent, modern room, great quality of bed and shower. No noise from adjacent rooms. Great gym, nice big pool, both at the top floor with a magnificent view.

Contras: This location is convenient if you need to be in the Santa Fe business area itself, otherwise far from anything, roads to downtown (Polanco, etc) typically congested, takes on average 30 min. What I particularly didn't like were the works (hammering, boring) that were going on one night until 3 am. Staff argued it was not in the hotel but in the same building, yet it sounded very close on one of the floors above me (I was on floor 7). What also does not work yet is to 'prereserve' a taxi, because when I wanted to leave at the agreed departure time, nobody remembered, taxi still had to be ordered, and I was 'accused' of not yet having signed a document regarding the taxi billing on my room, whereas I had 45 min before. I remained relaxed about it, but this accusation was actually quite bad, this just shouldn't happen in a Hilton.

Prós: The hotel was clean and a great location.

Contras: I hosted an event at the hotel for 80 participants. During the event, I hired drinks services. The drinks were not what we expected. We were told that they were going to setup a bar in the conference room, and that did not happend. Also, we told them to set up at 5pm, and they did not show up until 5:20. The majority of the guest left and we weren´t able to have the drinks reception.

Prós: Breakfast buffet was fresh and plentiful. Good options. Staff was great and helpful. Location was safe although fairly remote and corporate park like with not much culture in the near vicinity. Supermarket and some eateries close.

Prós: It has very good amenities and the room and the bathroom are very clean

Contras: The tv I mean not the tv but it has very Poot quality, you don’t even have the info or menu button

Prós: I ordered room service twice and both tines there were problems. The order was wrong or incomplete and they had to return to change it meaning the food was cold and the meal interrupted.

Contras: The room was dark as half of the window was obscured by a stud wall. The bathroom did not have hooks for the hand towels and the hooks for the bath towels were on the opposite side of the bathroom to the shower.

Prós: I love the looby, the kisdness people work there and the exelent ubication.

Contras: Realy nothing

Prós: Excellent service, great location with a mall directly below the hotel. Clean, hip. I would come back here again anytime.

Contras: The square toilet seats don’t fit right to my seat.

Prós: Profesional and super clean rooms

Contras: Nothing

Prós: Everything ,staff ,room ,location .they're all great

Contras: My ONLY complain is that the AC and the room fridge wouldn't get that cold .other then that ,the hotel is amazing

Prós: it was great