Hotéis em Cidade do México

Contras: I found that their room rates was way too high considering that I found better and 5 star rated with much lower rates rate. I felt ripped off.

Prós: The location was good.

Contras: There was literally no hot water before 10 am. Had to take cold showers in the early morning and when getting back from events after midnight. With the coronavirus outbreak we were trying to shower as often as possible so needles to say it was not pleasant.

Contras: Air Conditioner not working very good

Prós: Location

Contras: The hotel is out dated and needs to be updated. Some of the chairs in the common areas and bar areas are quite worn.

Contras: Check out is terrible!

Prós: The VIP service was exceptional and the room on the fifth floor we were treated like family the service people were incredible. Thank you for a beautiful stay. The Duchess

Prós: The hotel has lots of restaurants, and coffee place (token) very good area in Polanco, with shops and bars nearby.... uber drivers and cabs are pretty much a whistle away from the bell hop! Staff is super nice and were fast at fixing shower head! All of Sky Sports England and Italia were in the hotel along with ex F1 driver!

Contras: The prices in the Polanco area including the hotel is over priced! Once ate 3 tacos for 250 mex pesos!!!!! If you don't have patience, just don't go, because traffic is not even describable! Take into account minimum 1hour and a half in case to go places from the hotel! For F1 weekend take 3 hours for traffic!!!!

Prós: The hotel is centrally located, close to museums, surrounded by restaurants if you choose not to eat inside the hotel. Staff was tremendous, extremely helpful when a colleague had a problem with a lost credit card. The neighborhood is generally much safer

Contras: Nothing bad to report!

Prós: Hotel is in a great location adjacent to walking trails in park and nearby restaurants, bars and shopping. Hotel is modern, beautifully appointed and very spacious. Rooms are scpacious as well and modernly appointed, very comfortable. Hotel has several axcellent restaurants, shops and services. It is a complete hotel with all the amenities required of the business or leisure t raveller.

Prós: The staff in the business lounge; Victor and Jesus were outstanding. The early coffee service delivered to our room made the day so much better. The room was superb, with a nice balcony overlooking the large trees in the garden.

Contras: Difficult with steps from the main entrance to the reception, but the staff there were helpful.

Prós: Great building and neighborhood. Close to many musea and the park. Big pool. Nice bed.

Contras: Pool is a bit too hot for swimming.

Prós: I stay here every time i go to Mex city for Travel. We appreciate the saftey of the hotel

Prós: Comfortable bed and the food @ the China grill was excellent.

Contras: I couldn't check out because the line was too long and I would have missed my plane. I waited in line to check out for 255 minutes and finally had to leave. When I left there were still 7 people in front of me in line!

Prós: the public areas of the hotel

Contras: The rooms are terribly old and in need of renovation. I will not stay at his hotel until this happens.

Prós: Very pleasant, homely atmosphere and strategically located

Contras: 1.Loud music, at the bar near the reception. 2. Difficult, and lack of promt assistance, in accessing into internet service in the hotel rooms.

Prós: exellant service. good location near the park and all the important musiums. very comftuble and big room.excelent business lounge.very good varaety of restorants at the hotel.

Prós: Outstanding Architecture Excellent staff and service

Contras: Poor maintenance, specially on rooms / bathrooms Internet service not free anywhere in the hotel and not working properly Poor amenities in the room

Prós: It is spacious, with excellent service

Contras: The plumbing fixtures in the bathroom require maintence.The shower did not provide a good spray, since half the water esaped to the bath filler.

Prós: Location

Contras:

Prós: I have stayed there several times throughout the years and will definitely come back. Magnificent arquitecture of Legorreta

Contras:

Prós: The location was good. The accomodations good, but somewhat dated.

Contras: The hotel is massive, very large public spaces. A number of the public rooms were too loud to allow conversation.

Contras: The tv on the room has poor signal and most of the channels where bad

Prós: Location within the airport was good but signage to find it was not.

Contras: There should be a box of tissues (Kleenex), proper glasses not just styrofoam cups. The TV reception was dreadful and the pillows very thick - they hurt my neck.

Prós: Everyone was very kind. Social distancing measures are optimal. Very comfortable room. They provided a baby crib in our room!

Contras: The tv in our room had very blurry images, someone came to ‘fix’ it. But they just left it like it was before. The shower didn’t work properly Toilet was not properly cleaned Small details... but it is an NH hotel

Prós: Is

Contras: The locattion es magnífic

Prós: It is new and the rooms are big and comfortable.

Prós: Better food, better beds

Prós: .

Contras: .

Prós: Excellent breakfast but we should have ordered sooner because room service was very busy and they had to wrap everything separately due to covid-19.

Contras: Asked for a bathtub but they told us at check-in those rooms weren’t available due to covid. They should have told us that when we made our reservations.

Prós: Breakfast was really complete and location is inside of the airport.

Contras: the host room wasnt that clean.

Prós: Location at the airport and their operation under the train of COVID-19

Contras: The showers, that didn't have hot water!

Prós: Airport location was very quiet and convenient. Beds were comfortable.

Contras: Check in was super slow. Maintenance in the rooms could have been a lot better. Breakfast was only average. Staff was not super friendly. A bit on the pricey side.

Prós: To expensive , no service, even the water you have to pay , they put the coffee sachets in the locked mini bar, you cannot call if there is no balance ,even local calls, at night you can not reach the reception from your room

Contras: so I did not like it at all the system was down all the time I tried to pay 4 times and spent in all more then @ hours waiting at the frontdesk.the manager Miss Blanca did not border to talk to me on my complaints

Prós: Convenience

Contras: Terribel experience. AC didn't work and they were not able to fix it. They offered me to change room. I agreed, only if I could leave all my stuff in the first room, because it was midnight and didn't want to wake my son up and pack/un pack everything again. They didn't agree. I didn't have much rest.

Prós: It was convenient. Very quiet. Very clean. However, we booked it for the pool, which was closed.

Prós: Easy check-in, restaurant is good.

Contras: no water pressure in the shower, the shower door did not close. Not a five star hotel experience.

Contras: The hotel charges a connecting fee when one makes a phone call, but even if the call is not completed. In addition, Internet should be free as they do not have a loyalty program.

Prós: Just perfect! The best location in Mexico City, near from museums, restaurants, a few steps from the Castle of Chapultepec and the trendy area of Condesa. The staff is super professional and kind, always ready to help you and give you the best advices to enjoy the city, the bedrooms are huge and bed super comfortable!

Contras: Everything is just perfect!!

Prós: Location.

Prós: Swimming pool and spa. Perfect Small Italian restaurant, Lanterna, firectly across the street. Extremely quiet.

Prós: Ev erything about this hotel was exceptional! From the room to the service to the staff. I became ill the last two days of my stay and I couldn't have had better care. I would recommend to anyone who wants first class amenities and service to stay at this hotel.

Contras: Nothing everything was good. Location Room Service Concierge and Management were outstanding!! They arranged for us to go to concert , tours and when I got sick they called a doctor and arranged for me to be taken to hospital. Checked on me regularly with such care. The Manager, Monica was so kind and professional as well as thoughtful. We were so thankful.

Prós: Good location near the park, lovely hotel with great staff and services. Ordered room service twice and food was very good.

Contras: Breakfast options were disappointing for a hotel of this calibre and the price (especially veg options) and swimming pool was smaller than expected.

Prós: Excellent rooms, friendly and professional staff

Contras: A bit high price to my liking

Prós: The Hotel has a very good location. Rooms are clean and provide all amenities. The food is very well prepared and the Spa is top of the line.

Prós: The location.

Contras: I requested a preference for a one-bed room. I received a two-bed room and both beds were quite small.

Contras: The restaurant provided an experience for which I would not return. The price was significantly more than should be paid for the experience.

Prós: Good location, helpful staff.

Prós: Next door to shopping and good restaurants, also real close to offices where I had me meetings

Contras: The gym was closed for renovation

Prós: The staff was very friendly and attentive. The food in the restaurant and room service was very good for the price.

Contras: The bed was uncomfortable- the sheets were scratchy, the mattress was very stiff and the pillows offered no support whatsoever. The walls of the tub/shower were 2' off the ground and very difficult to get in and out of (especially when wet).

Prós: Location

Contras: Restaurant (poor selection)

Prós: I stayed overnight as part of my relocation to Mexico, so I had a lot of luggage and 2 cats. Everyone in the hotel was very accommodating to my needs. Helped with all my requirements and always with a smile on their face. Would definitely stay again

Prós: Almost every time I travel to MX City I stay here. It’s a little more expensive but totally worth it. The staff is extremely helpful and polite, the area is super safe during the day and at night. Rooms are a good size with nice views and always clean!

Contras: It’s almost an hour from the airport but that’s not a huge deal if you plan accordingly

Prós: Staff was extremely helpful in our stay there, I would totally stay at the Hyatt again !! Thank you

Prós: bed is very confortable

Prós: Location. The hotel was at walking distance to many tourists attractions as well as to best restaurants in town. Nice view of Chapultepec park. The concierge team was very helpful

Contras: Windows need to be clean so that guests can enjoy the beautiful view of the park

Prós: Rooms clean, big. Staff were excellent

Prós: Excellent location. Comfortable bed. We originally chose a renovated room but it did not have a bathtub (just a shower) so we chose the unrenovated room that had a tub. It was lovely.

Prós: The hotel staff was great. They truly seemed to care and I loved how secure and safe I felt. The hotel is in a great location and I truly loved my time there.

Prós: Staff were friendly, helpful, and very professional.

Contras: No.

Prós: great location, very nice staff at check in.

Contras: I attempted to work out in the gym and could not because I did not have a pair of tennis shoes. Asked to rent a pair and was offered an old pair of shoes that had been washed so many times they were at least 3 times smaller than the stated size. Asked if I could walk on the tread-mill will rubber soled shoes and told that I could not. From what I could see it was a very nice facility wish I could have used it. When I travel especially internationally I only take what I can take in the cabin. this should be recognized as the norm in todays setting and accomdations should be made. I know they do at the JW Marriott two doors down. also the price quoted did not include all the taxes that added up to almost 60 dollars more a night.

Prós: Very nice and safe location. Close to city centre. Good place for children too - 5 mintes walk to the park and zoo.

Prós: Attentive staff, great location in the best part of town, newly renovated comfortable rooms, great value.

Contras: Dining options were not commensurate with a 5 star hotel.

Prós: The staff there was amazing. The friendliest maids and all the staff there always super accommodating. I would definitely return there! It's also very close to all the cool parts of Polanca.

Prós: We enjoyed the room, once we'd upgraded to the renovated rooms. The regular rooms are dingy 1980s style, but the newer ones (for $30/night more) are very nice, if a bit small. Great views on the upper floors. Close to the museums and a few restaurants. Polanco is a fairly good district to hang in if you're new to Mexico DF.

Contras: The taxi services they provide are outrageously priced. Don't take them; just wait downstairs for someone to get out of a regular taxi and take it (tell the driver to turn on the "taximetro" if he doesn't). The closest metro stop isn't a very useful one. The lobby is a big slab of concrete, although the statues are nice. The regular rooms they'll put you in initially are nasty, especially for the price, then you have to pay $30 to upgrade. They didn't find my toiletries bag that was accidentally left in the room. :(

Prós: Please write at least 15 words location staff cleanliness design. Service

Contras: The Benkay restaurant

Prós: Location, attentiveness of staff and feeling of security were as expected.

Contras:

Prós: personalised service on executive levels, fantastic staff, great food, great location, choice of tours available, very quiet, great room

Contras:

Prós: Great hotel staff and service.

Contras:

Prós: Great view from 39th floor room, nice bed, good bathroom

Contras: Hotel Management feels and acts a bit "stingy"

Prós: La ubicación.

Contras: Los baños, aparte de ser pequeños como en todos los ibis que he ido en los últimos años tienen un problema con el diseño, de sale el agua por todos lados y el staff nos dijo q era un problema de diseño, que no podían hacer nada

Prós: The extra bed, the breakfast and the all day tea and coffe

Contras: The coffe was sometimes cold and the expresso machine only work one day during our stay

Prós: Staff were good, could speak English and were very friendly. The continental breakfast was good. The Wi-Fi was included and stable.

Prós: - clean - staff friendly - very good location

Contras: - the bathroom being a cabin with slightly transpatent 'walls'

Prós: The staff was great! Super nice !! And the beakfast was really tasty and mixed.

Contras: It was just a little dusty under the bed and the room is a bit small.

Prós: location was good

Contras: room design was not very well thought out. Shower was horrible and water got all over floor every time you got in. The AC did not function well on my first day. The lights are in very odd spots. Would not seek out a room like this again.

Prós: Location and staff was great. it's a valure for money. Room were clean and bed was confortable. Breakfast was OK although a bit overcrowed.

Contras: Room were small, and shower did not fully work - was enough for quick shower. Breakfast is pretty basic: bread and some ham/cheese + fruits and lots of sweets breads and waffles. Too overcrowed and no much space for everyone.

Prós: Not much

Contras: My room was exceptionally noisy until the early hours of the morning. My bathroom was very dirty. Hotel staff were casual and uncommunicative.

Contras: The carpet wasn’t clean, some towels weren’t clean as welll. Not much light in the room. Very slow wifi. Hotel staff was very friendly and the breakfast was good

Prós: A sense of pride and overall competence of an establish from decades past. A wonderful experience and stay while in Mexico City.

Contras: The location was a bit touristy, but once inside the doors (and it being so close to some very hip neighborhoods + 5 star hotels) it was a step into past that I didn't want to leave.

Prós: Decoration, Postion, Service.

Contras: None.

Prós: Learning about the history of this hotel was more informative than the tour I took at Teutihuacan. The breakfast in the Veranda was excellent (authentic), and winding down in the Telephone Bar was perfect.

Contras: I had to ask the housekeeping repeatedly to replenish the coffee water and keep my windows locked, but they had a good attitude and kept the room clean and fresh.

Prós: Location excellent, friendly and helpful staff, great valet parking for our hire car

Contras: Nothing

Prós: A historic hotel with plenty of character. The hotel is very well located for the traveling visitor.

Contras: Nothing.

Prós: Looks like a Museum

Contras: Its a bit old in decor but a good experience into the 1920s

Prós: Great location the metro is just around the block as well as a strip full of bars. Safe area would definitely recommend this to anyone traveling to the city and not wanting to take a taxi or the metro at night to go have some drinks. Food,metro,bars all within a block plus only about 3 or 4 blocks from the angel de independencia.

Contras: Wifi cuts on and off not a big deal most of the trip is not in the room.

Prós: Location is excellent. Rooms are spacious.

Prós: It was an amazing hotel located in the best busy and touristic street of Mexico City really nostalgic and lively

Prós: A great sense of history and character

Prós: We wanted something old in Mexico City. 1907. You can’t beat the gorgeous renovation they have done. We would definitely stay here again

Contras: My husband said he had a hard time getting comfortable on the bed

Prós: Both the room and the bed was very large and comfortable. Breakfast was inexpensive and good.

Prós: Perfect location, friendly people, good food, clean,

Contras: Shawer changes every second from warm to cold. Very unconfortable

Prós: Good location, staff was great  (the night receptionist), very clean and nice.

Prós: Staff were very helpful and friendly, and we were upgraded to a better room at check-in which was lovely. Breakfast buffet was excellent and the 'happy hour' drinks and lounge were a nice bonus. Room was very comfortable.

Contras: I booked this hotel because I wanted a swimming pool. When we arrived we found out the pool had been drained for maintenance for the duration of our stay. While I understand this had to be done, I wish the staff had informed me prior to check-in, because then I would have stayed somewhere else. They arranged for me to use the pool at another hotel about 10 minutes walk away, which was not as nice and quite small and in need of a refurbishment. A bit of a shame, really.

Prós: Great location in Mexico City. Nice and clean hotel with good amenities like pool, gym and business center. Very helpful and friendly staff.

Prós: The hotel is well-situated to Chapultepec Park and its many museums and other attractions. Staff is generally friendly and professional. Excellent restaurant on premises as well as cafe for less-demanding food.

Contras: Insuffient lighting in room and almost no lighting in bathroom. My spouse had to leave the bathroom and move to the window in bedroom in order to apply makeup. We were traveling with another couple and had booked the reservation on our credit card. When we checked in, the other couple was upgraded but we were not. Even after we complained, the hotel initially refused to upgrade us, finally relenting after we pressed further.

Prós: Excellent location and a great staff

Prós: Well, talking about my experience at was not word to say how good it was, is clean, organized, the shits and the bed so clean the bathroom very clean so nit and I love to be able to spend more time and for sure a be there and my next vacations.

Contras: One thing I do wants to you the check is the coffee maker please put some atencin to that, but like I say a was the time to expend some day and you hotelme and my partner Aydne Velazquez.

Prós: Location and the pool

Contras: My room's AC wasn't working properly.

Prós: Facility was clean and comfortable, restaurants top-notch. Included breakfast far superior to typical breakfast. Staff went out their way to be helpful. Extremely good value for the money.

Contras: Bedding consisted of a cover sheet and a too-warm, heavy blanket. Need to provide a light-weight blanket alternative.

Prós: I loved the hotel location in the city. The staff were first-rate and very clearly dedicated to customer service.

Contras: The room was strangely very dark. All the lights seemed to be set to a dim setting, which I couldn''t seem to change no matter what I did. Even with all the lights on, the room stayed quite dark.

Prós: Rooms were very comfortable and large and the staff were very friendly

Contras: The gym wasn't that big and we couldn't use the pool the whole time of our stay as there was maintenance work on it. The pool was one of the reasons we booked the hotel

Prós: Bathroom. Staff.

Contras: We were charged for having a 3rd guest.

Prós: The staff was super friendly. All of them. Made us feel very welcome.

Contras: The only thing that took us by surprise was that breakfast was not included in the price. When I booked, I was sure that it was. The breakfast buffet was very good but pricey.

Prós: Excellent location, helpful staff, spacious room.

Contras: The TV set was too old. No free Internet in the room.

Prós: The best thing about the hotel was its location - ideal for the Zona Rosa. Otherwise it was ok but quite ordinary.

Contras: The breakfast was expensive (us$15.00 For not very good food.

Prós: 5 star hotels should have quality services.. the room was not better than a 2 stars hotel, the service its awful, meals and everything, i sincerely dont recommend to be in this place. Never....

Contras: 5 star hotels should have quality services.. the room was not better than a 2 stars hotel, the service its awful, meals and everything, i sincerely dont recommend to be in this place. Never....

Prós: Deluxe rooms are very spacious and great value for money

Prós: Comfortable room/ Good location/ Excellent service level

Prós: Great service, very clean, good location, luxurious and romantic style. Excellent price / quality balance. Hygiene is number one priority in this hotel.

Contras: Hairdryer kept overheating and shutting off, could not use it for up to 2 minutes at a time. Bathtub could not be closed due to a broken lid, however I did not need to close it anyway.

Prós: Nice facilities. Rate was good for the normally expensive location.

Contras: Expensive food service. Internet charge was unacceptably high. Mattress was extremely hard. Wine shop was closed on Sunday. Had to purchase bottle in the bar. Overpriced bottle was the result.

Prós: Great Hotel, tax makes it a not so good deal when you work it out! Friendly staff and nice room. Pool was very pleasant even in winter!

Contras: Sometimes slow service when asking Brisas Express for missed items from cleaning like shower gel in the room etc.....

Prós: Location

Contras: No acces to handicapped people

Prós: confort

Contras:

Prós: Nice spacious room Coffee maker, fridge and microwave. Great place, I would stay there again. Good buffet breakfast as well

Contras: There was not anything we did not like

Prós: Size of the room

Contras: The hotel is pretty basic and dated. One side of our curtains was falling and light kept coming through. The noise of the bars and people on the street at night during the weekend is really bothersome. Windows don't conceal the noise.

Prós: Room was huge, with great views. Prefect location close to everything. Nice front desk and housekeeping staff. Would definitely recommend and stay at hotel again.

Contras: Experience was great. Nothing negative to report. Didn't try the breakfast.

Prós: Location, friendly staff and very clean

Contras: Nope

Prós: Location

Contras: The sheets and their cleaning were not so comfortable

Prós: Location

Contras: Not clean the baths

Prós: As expected. Very big suites.

Prós: Location security friendly staff great service complimentary drinks in foyer quiet rooms great value

Prós: The cleanliness! The suite and bathroom were very clean. But overall the staff was friendly and the location very convenient. I would definitely stay here again.

Contras: No.

Prós: Spacious and modern and clean

Contras: All good but could be plates and cutlery in kitchenette.

Prós: Ease of checking in and out

Prós: Location is perfect. Rooms are big and beds are comfortable.

Contras: Staff can't never make decisions on what you ask and is not friendly. Gym equipment is old. Room was too hot that I had to sleep with aircon on even though it was really cold outside.

Prós: Breakfast included, free internet included, free bottled water given in the room

Contras: the only complaint I have is that it is very noisy during the week end.

Prós: The best place in Mexico city, good service and nice rooms for a family trip

Contras: Maybe it need more maintenance in the air conditioner and smell beatter

Prós: The Location of the Hotel and the layout of the suites is excellent, in the heart of the Zona Rosa and Close to Insurgentes metro as well as the Angel.

Contras: The furnishings were becoming noticeably threadbare, Toilet plumbing was very loud and running water through pipes made an incredible raucous

Prós: Friendly staff, big room

Contras: The phone at the desk didn't work but I never reported it

Prós: center location and service

Contras:

Prós:

Contras: no internet in room, wireless or cable

Prós: Location, quality of the Hotel,helpful staff etc

Contras: Everything was great

Prós: I loved the location and the fact that I had a living room as well as bedroom. The room was clean and quiet and very comfortable. There was a jacuzzi in the bathtub!

Contras: Staff at breakfast was a little uncomfortable. I think they could use some training on service.

Prós: Great location. Very stylish. The staff is friendly and helpful. Especially nice for Americans as a place to be around other Americans, if that's what you want. The restaurant is very good and the bar is terrific.

Contras: The new Year's eve party we attended was too expensive and the quality of the entertainment was low.

Prós: Location

Contras: Breakfast too expensive

Prós: Fun room with interesting decor and beautiful view of the city. I was able to walk to the National museums in the morning.

Contras: Too expensive and had to pay extra for the WiFi.

Contras: The stuff wasn’t honest, I arrived very late at night with my 3 kids, did a reservation for 2 simple rooms just to spend the night. The lady at the check in said one room has to be double beds as it’s for my 3 kids and mother .. that would coast another 50usd. I agree. She then gave me the rooms in the 9th floor and 16th, I then asked if possible both rooms same floor, she check and said ok 2 rooms on the 16th floor. I signed then the papers. I also requested late check out, she nicely let me do the check out at 3pm without any coasts. Next day we come downstairs to do the check out they said I have to pay an extra 100usd because I had spectacular rooms... I was like huh?!!! I’ve never asked for these type of rooms. She then said oh you singed the papers the rooms above 15th floor are spectacular etc.. all I’ve asked was to be on the same floor, both rooms. Lucky I could afford to pay, but I felt abused because it was her word against mine. No manager came to speak to me when I requested , for such a big branch it’s very disappointing!!! For sure would not come back !

Prós: Service Location Amenities

Contras: Everything was good

Prós: Modern, Great Staff, Comfortable & Stylish rooms, extremely clean, amazing location.

Prós: Service, cleanliness of the room, amenities, details on the room

Contras: Bath towels to hard in the shower

Prós: Excellent facilities and very helpful staff.

Prós: Glamorous surroundings, bit like being in an episode of 'sex in the city'. 'Bruno' would definitely stay here. And so would I .

Prós: Very close to the Airport

Contras: Bathrooms are Old, and we requested the wake up call at 3:45AM and the called us as 3:10AM.... so we only had a 4 hours Sleep....

Prós: N/a

Contras: Nothing

Prós: Very friendly staff from the customer service rep at the airport, the shuttle driver, the front desk and the restaurant staff. All super friendly and helpful. I stayed in a king room and it was spacious and clean. Hotel is conveniently located in Terminal 1 of the airport.

Contras: The restaurant did not have any vegetarian options, I was able to make one of the meat dishes vegetarian, but more vegetarian options would be valued. And food was fairly pricey for what it was.

Prós: No breakfest would be nice to had food with out going to the bridge for food we were very tired .

Contras: Had food in the hotel .

Prós: Excellent facility convenient to airport. Great staff speaks English. Clean, quiet rooms. Good breakfast buffet.

Contras: Can’t think of anything

Prós: The hotel is absolutely beautiful and you can walk to it from the second level of terminal 1. It is my new go to hotel at MEX airport!!!

Prós: Bad bed worst breakfast

Contras: Does not deserve to belong to bonvoy

Prós: Very - cordial staff, comfortable bed and quiet. Constant cleaning of the public areas.

Contras: Hard to say anything bad due to the virus which has closed everything.omfortable stay

Prós: Everyone was friendly, helpful and made our stay exceptional.

Prós: Shuttle driver was awesome.

Contras: Should have refunded us our 2 paid breakfasts as front desk was told we needed early shuttle out and could not have their meals that early..

Prós: Easy check-in process. Excellent customer service. Everyone was very friendly and helpful. Room Service was great as well!

Prós: Convenience

Contras: Sent me a bill via email after I came back to USA. This is the second time this has occurred to me.

Prós: Great view from our room. Great cafe with panini and softl drinks for free, yes free. Very handy for very early morning snacks.

Contras: The restaurant on the 6th where breakfast is served and becomes a restaurant in the evening has fantastic views of the Cathedral and square. However, the fly in the ointment is the loud music both at breakfast and dinner. Not grumpy old men just like to hear the conversation.

Prós: Their hospatality, great customer service, their breakfast delicious, my room was amazing peeeeerfect view to the Zócalo.

Contras: N/A

Prós: The staff here was incredibly helpful in everything, even went above and beyond to assist me in figuring out my transport situation to get to a later hotel.

Prós: The location at the heart of the city and the amazing helpfulness of the staff. They worked hard if sometimes ineffectively to fix problems, provide help and directions and answer questions. Breakfast good, internet free, great view from bar/restaurant.

Contras: Room (only one with grab bars, necessary for my husband) was small, no place for suitcases except on the desk, no place for dopp kits except the small sink top, and few places to hang towels. Shower flooded the entire bathroom. Big roach came from drain.

Prós: They served us tequila and flower water as welcome drinks! Staffs were very friendly, giving us lots of nice information. It is located in the convenient place and has easily access to the tourist spots!

Prós: Location without compare . Delightful boutique hotel . Great decor and facilities . Staff excellent . Breakfast superb , and fabulous views over the Zocalo from the 6th floor restaurant .immaculately clean . Bonus of the cafe with free snacks and non alcoholic drinks . Good concierge

Contras: Nothing

Prós: This hotel is staffed with smart people and excellent provisions. Great room, enough bottled water to cross the Sahara, and lunch-like free amenities to sustain us mid-day. But the location- around the corner of the Zocalo: superb!

Contras: Nada

Prós: They kept our bags for the day after check out, and helped us back into the hotel during a large protest right outside. Very nice staff and great service.

Contras: Room was nice but could hear people in the corridors; rather loud.

Prós: Location

Contras: The breakfast buffet food was barely warm. Only ate there once and did not return.

Prós: Beautiful hotel in an excellent location. Greeted with a shot of tequila at check-in after a long flight. What more can you ask for?

Prós: The hotel is located right in the middle of the historical center. Breakfast was excellent - it’s in their restaurant which has a view over the city and was pretty busy with “regular” customers. Stuff were helpful professionals. Clean and comfortable.

Contras: Mexico City is sinking:-( So is the hotel. As a result, the room’s door is slanted so I had to block the bottom with the bed cover . Also, the rooms’ doors are exceptionally noisy when closed/slammed.

Prós: Location was amazing, close to everything. Breakfast was fantastic but it was exactly the same every day, by day 4 we were looking for other options. The staff were very friendly and helpful. The extra perks of the hotel were lots of free food and drink items.

Contras: The hotel rooftop restaurant was amazing but it is very popular for dinner with the general public, so it was hard to have a casual evening drink without reservations. Breakfast was really good but it was the same very day so we were looking for other options by day.

Prós: Location, location, location - the old heart of Mexico City

Prós: Holiday Inn Zocalo is located on Constitution Plaza and was an excellent location, especially for those interested in history. The surrounding area is also a major shopping area.

Contras: On Our first stay we had a room that the toilet didn't flush and the plumbing generally was poor. Our second stay, a few days later was much better. We wondered, not for the first time, whether internet bookings tend to be given lower grade rooms.

Prós: location, comfort of room

Contras: The website states this hotel has an airport shuttle - incorrect