I liked the that it was in a location where there were a lot of things to do close. Also, the manager jnesa was attentive and understanding to my not so good experience. One of the staff members, From the name he had on his badge was Orlando,but it also said Music under that name, was not the most pleasant when I arrived. Then, our room had the toilet broken so we had to call the office that same night we arrived twice and it still was broken because the toilet chain inside kept falling, the phone inside the room wasn't working, they brought another one and it still the connection wasn't working at all, there were roaches in the room, the walls had a couple of dents and cracks, when I went to press "sleep" on the tv's control, instead of setting up the sleep mode, it would take me to an adult channel which I did not want to even see that, the beds were small and the door in the bathroom would be so close to the toilet that would rub my legs when I had to close it.
Close Access to all attractions The daily $4.50 charge should be more transparent. Was not on website and was not sure why it was mandatory. If everyone has to pay it then include it as part of the room price.
I liked the location, and the price. This hotel is showing it's age. Elevators are slow, and noisy. My grandson wanted to swim in the pool, Monday morning, but it was dirty, full of duck feces, and I would not let him. I checked out at 10:00 am, in time to see the hotel's pool guy show up.
Pretty environment Not a single breakfast.
Room had a fridge n microwave which are always appreciated. Nice pool n nice staff. The place had a off odor. Not terrible but not good. I bought some febreeze n nuked the room n hallway a couple times while there.
The toilet broke 3 times. Shouldn't have to worry about that when you pay almost $200 to stay there. Just wanted to relax.
Excellent value !!
The rooms are great, spacious, very comfortable beds and bedding. Location is right down the street from Universal. The breakfast is also top notch. Parking is kinda tough because a lot of folks don't adhere to the 1 car per room rule. But the front staff and security are very friendly and helpful in trying to help with this.
We decided to stay one extra night and made the arrangements the night before directly with the hotel. However on the next day at about 4:40pm we had to leave, and asked the hotel manager if we could get charged only 50%. She said it was not possible. That was surprising considering check-in is usually at 4pm and they could have easily charged us 50% of the rate from the night before or 50% of the rate of the extra night that we did not end up staying, yet paying full rate.
The building looked nice and new but there's rooms were anything but... The staff was really nice. The beds were pretty small
the view the courtisy
Nice staff Iffy restaurant
Central location, beautiful lobby, cleaning staff was very friendly Chick in counter person was not at all friendly. Took him about 45 minutes to find our reservation, didn't acknoledge our long wait, didn't check back with us to tell us it was taking him long, and gave us an attitude as if it were our fault he couldn't find the reservation.
Ubicacion muy buena, buen servicio es recomendable para pasar vacaciones y visitarar los parques pq Queda cerca de los diferentes atracciones. Deben incluir en el desayuno más obciones.
Dirty hotel room, mold in shower and bathroom ceiling, carpets were stained, half the light bulbs in room were out. Ice machine was empty.
The location was probably our favourite Wasting the bars of soap every time the staff came into clean our room
Pool is nice, great location There are two buildings; one is new and the other is in desperate need of updating. Sink handle fell of whilr washing my hands. Maintenance came in and put it back on telling me not to move it so much. There is no fan in the bathroom and parts of the celing and starting to come off. The AC unit is also extremely loud and does not cool the room. Be sure to request the new building cause the old one is terrible.
Almost everything Elevators accessibility with the card
The room smelled so bad and the sheets were not clean Bad hotel
Awesome location close to shops and restaurants, not very far from Disney either. Breakfast was bad, it was not a continental breakfast. It seems the only thing available were waffles. The room seem old and dirty. They don't change towels due to being "green"
really close to Universal and Wet and Wild only one shuttle to Universal
My spouse felt something bite her while in bed. Yes it was a bed bug! I killed it and showed them pictures taken from my cell phone. I left it laying dead on the pillow. They denied that they saw it for two days , then said they would refund my credit card.
There's a nice new section and an old section of the hotel. We were unaware of the that; our room was in the old section. The old section was more like a midrange motel than a hotel. Still a great deal for the price we payed
Front desk staff was not very friendly, and rooms were dirty, but the worst thing was the bedbugs we found in both of our beds our second night there. We were moved to another room a few doors down in the middle of the night without even an apology from the staff. I brought it up to the front desk staff the next day and was completely blown off. I sent an email and the response was "Guest complaint. Have a wonderful day!" This hotel clearly has no interest in the well-being or comfort of it's guests. With so many other hotel options in Orlando, stay far, far away from this one!!
The magazine article about Rosen. The bed wasn't the most comfortable..
They took our reservation and our payment and confirmed it only to be told they overbooked and we had no room when we arrived. Too bad, I had stayed at a Rosen before and really liked it. Will never take the chance again.
customer service was excellent and very friendly
Clean. No noise. Asked for towels and they were brought up in less than fifteen minutes. Decent beds. Completely updated. Friendly staff. Private parking with security. Nothing
good location breakfast good and fulfilling staff accommodating clean well kept right on international drive walk to restaurants and attractions nothing
MA Should have ale included in happy hour at bar
The whole family love it,super clean and closed of everything,look forward stay there again!!
The Receptionist at the front desk were very nice and very knowledgeable about the area and the check in was very quick and painless.
Nice hotel friendly staff clean. good location. Quiet
facilities were good, food is good and rooms are well appointed. Cabs and Uber do not know the location and are often confused and can't find it.
1. the location (close to Universal Parks and surrounded by many restaurants and shopping plazas) 2. all of the staffs (friendly yet professional) Sometimes housekeeping would forget to fill toilet paper/kleenex etc. Overall cleanliness was just okay, some spots didn't seem clean (inside and outside of the rooms) The layout of the room was not very comfortable.
We walked to Universal Studios each day. We were close to restaurants and stores. We took the shuttle back to the hotel each day.
Bed was comfortable, Great location Plenty of parking Pool area is nice and clean Old and carpet was gross looking, lots of mystery stains Bathroom needs a facelift Bed blankets were old and ripped
The hotel is good for the price and it's in a good location. The beds are comfortable. The shower is decent. The pool looks nice. The hotel needs some renovation. The carpet is worn and wasn't vacuumed before my stay. It has a slightly musty smell and they had a dehumidifier in my room. They charged an extra "facilities" fee when I checked in even though I wasn't planning to, and didn't, use any of the facilities.
It was clean, very close to Universal and an excellent value for the price The $100 dollar deposit was weird, but it dropped off of my bank account in a few days
well located. service is very bad, not recommend well located. service is very bad, not recommend
close to parks price cheap rooms are just OK
Ok for the price. Needed to pay a $100.00 refundable deposit that would take more than two weeks before it will bet credited back to my account. In my opinion too long for the credit and that's was no information or notice about this charge.
The Staff weren't terribly rude when I made it clear I was not happy This was listed as a 3 star hotel. It clearly is not. I actually left and went to a Ramada that cost just about as much, and was way better. The place is really run down. They try to mask water damage or smoke smell with shampoo that makes the whole place smell really strongly, in a very bad way. I pulled back the covers on the bed and there was dirt on the sheets - not stains, actual pieces of dirt on the bed. Grout was filthy, things run down, it was just a really trashy place. The beds were terribly worn and uncomfortable.
Convinient location Quality of room,beds are too small for 2 people to sleep.listed on website for two beds for 4 people to stay,but uncomfortable twin size beds. Bathroom condition poor smells like molds in bathrooms. Insufficient supply of bath towels.
They didnt clean the rooms for three days, not even when requested. Front desk didn't care
The restaurant is great. There was roaches on the bed I couldn't sleep my last night there.
Dirty hotel with a bunch of live and dead cockroaches. Unlivable condition.
For a Movie theme hotel. Their wasn't no movie channels. At least offer movies. Make no sense. They need to change their name.
The first room they gave us smelled like someone had thrown up in the room and the floor hadn't been vacuumed. We asked for another room. It was clean, but both double beds were sagging and old. Towel rack was rusty and barely hanging onto the wall. The hotel was older and not well kept. Worst shower head I've ever seen! My daughter found a deal on for $41 per night. We would have rather paid more and been somewhere else.
Nothing. Left after less than two hours. The room was absolutely disgusting and shady. The property is not safe. The bed sheets and blankets were covered with stains and I'm pretty sure there were probably bed bugs. The locks/doors were sketchy, the lighting flickered on and off the entire time I was there. Staff was rude, unfriendly and slow. After an hour, the bathroom ceiling started leaking so badly that we filled three trash bins with the water. Called maintenance/front desk multiple times and didn't get any help. Finally we just grabbed all our things, went to the front desk and checked out. TLDR; gross. Stains. Rain from the shower above. Lazy/unhelpful staff.
I felt unsafe in this area. Loud music and cars. Strangers that were not hotel guests were wandering around the facility late at night. It was a terrible experience, and I canceled my reservation the next day.
We came in late on Thursday before New Years. The lobby looked clean to me and I was tired so I just got our room key. We had a 2nd floor room all the way around which was fine. Once opening the door it was all gown hill from there. There was a smell when we walked in. The ceiling was peeling. The towels had been washed so many times they felt like sand paper. The sheets had staines so we slept in out clothes. The next morning I asked for more towels as we only got 2. We were left with the same dirty sheets. The TV did not work at all. The mattress springs were so cheap you heard them when turning in bed. But it was with in 5 to 6 minutes or universal and about 10 to Disney. Stay away from this hotel. To top it off got some kind of Bug bit that is spreading.
Dirty outsite the building. Did not like anything
In fact if there is lower than this rate I will give it . It is dirty, stinky, bed and towels have stains. The air-condition has a bad smell. They charge extra money for service!!! it overall not recommended for single or family. The service is bad. The room paint has stains. The bed is not comfortable. The bath if dirty. No soup in the bath, and when I ask they said that there is ???
This place was absolute trash and so was the staff
Closeness to attractions no Nothing
Bathroom was clean Bathroom was clean but when you come out just felt like taking another bath because the room wasn't nice at all
Nothing at all The carpets were ripped and dusty and stains all over the place. The ceilings were also stained and basically falling apart. The entire room had a rancid odor of urine that could not be ignored and the bathroom was basically a dungeon. I have stayed in hotels that were not rated the best before and they have been manageable but this rooom was so bad that me and my girlfriend had to look at the room for five minutes and then immediately check out and cancel our reservation. DO NOT STAY HERE!!!!!
Hidden fees!! Outdated rooms with torn up carpet and a broken shower with blood in it!! One washcloth!!
The staff assigned my room to someone else then somebody walked in my room while i waa watching tv
Nothing at all like the pics. I asked about their indoor/outdoor bar seen in the pics and she had no idea what I was talking about.
I appreciated the friendly customer service. They let us store our bags after check out while we had a few hours to explore. The actual room was clean and comfortable. It was a great place to stay when you are planning on adventuring around the area. I did not like that the room keys only ever seemed to work one time. The bathroom was leaking and a mess. The tub took forever to drain which is a bummer when multiple people wanted to shower before leaving. We made it work but at least there was hot water.
The location, breakfast The pool is only for adults! I have a 5 year old he coudnt enjoy it . The bed was very uncomfortable. There was no mats in the tub, be very careful! !
Nothing Hotel had no heat. They told me no hotels in Florida had heat. That of course was a lie. Rooms were dirty. Other guests made it unsafe. Terrible place to stay. I had to change hotels at midnight it was so bad.
Location the hair dryer didn't work, the toilet had a very loud and annoying noise , poor cleaning, simple breakfast but for the price you pay it was good.
Nothing Everything it was not clean or nice or updated
The keys didn't work, despite three re-keyings by the front desk. And, the locked gate near the back didn't work, so we could not get to our room right next to that gate and had to walk all the way around to the front, and then go back to open it from the inside and prop it open. But someone removed the prop, so it remained locked. The front desk was aware of this lock not working, but had no solutions for us and didn't mention it when they first suggested we go park there and use the gate to get to our room. The breakfast in the courtyard required walking outside to get to it, so we got wet in the rain.
Loved the price and location. Walking distance to everything. Free shuttles to parks. No shuttle to airport. Cab cost almost $50.
Good area, easy to find and to get to. Beds are of nice size, and there is a dorm room sized fridge in the room that does work well. And it was nice and quiet in the rooms. The most annoying part is the bad wi-fi most of the time I couldn't watch youtube and sites would be very slow to load, plus I only got one or two bars at best in my room. I also did do their "speed boost" thing and then I could sometimes get it so I could let YouTube buffer for a bit then watch something but it was still a pain. Parking was a nightmare if arriving late in the day. My room view was only of another wall a few feet away from the window, but I can give it a pass on that as didn't pick this place for the view and it did bring in plenty of natural light during the day. Also bar/restaurant thing in the middle always looked closed, the free breakfast ended way to early, also had to walk outside through the courtyard not even any overhang and eat outside. Which was fine on dry warm days. but when it's a cold morning or especially if it's raining it makes it hard to get the breakfast.
It was cheap Very bad smell in the room, TV was really fuzzy
The one thing that I appreciated about the hotel was the location. Is 5 min away from Universal Orlando. We had to keep unplugging the toilet because it wouldn't feel out again once you flushed. The bathtub was not completely clean. We stayed for two nights and the bed was only half done when we came back on our second day. You either do it or don't.
The deluxe 2 bedroom condo was great for 4 guests. It had all the amenities we needed. The rooms are a bit dated, but very clean. We were on the 19th floor with an awesome view, and had very easy access to the universal theme parks. The catch with the lower price listing on this booking was having to sit through a 4 hour timeshare presentation of West Gate. This was a bit disappointing since we ended up loosing half of a day of a 5 day family trip on something we were adament on not purchasing. Once all was said and done we had to improvise to complete the rest of our day, since it was to late to get a start on the activities we had actually planned for.
It's close to everything - i-drive stops, 15 min walk to Universal and has free shuttle to Disney. The rooms are perfect for a family with a tv in each bedroom and the living area. The staff are completely unhelpful and will not give you any information unless it involves you buying something from them like timeshares or park tickets. For example on my first day I asked about the shuttle to Epcot, I was told I had missed it and that was it. I asked for a schedule and found out there was another bus an hour later.
Good staff, very helpfull. The suite is extremely comfortable Good for people with car, otherwise you need taxi to go everywhere as it seems to be kind of far away from many attractions (Hollywood Universal Studios, and Disney. If you need a cab, you should call the front desk 30 minutes in advance because it take them forever to do so. I used to wait 45 minutes every time to get a cab!!! The wireless was not that fast though I paid $50 for my whole stay (1 week).
With free parking and scheduled theme park transfers I didn't have to worry about the car. Also in walking distance to many eating choices on international drive. Late check in 16:00 and early check-out 10:00 feel like only have room for a short time.
I liked the location, nice property and pool . Comfy beds. I didn't like the timeshare representatives, I told them when I arrived I wasn't interested. Then the next morning my phone is ringing at 8:30 a.m. asking me when I would want to do lunch or breakfast!? Wtf? what ignorant a**holes! I did visit them in person and made my self clear. Other than that, no coffee in the room, and the maid only came to clean once of my 3 nights.
EVERYTHING ABOUT MY STAY WAS PRFECT! I LOVED IT!!
I loved our room. It made me feel like I was at my own house. Nice resort and things to do. Loved it!!! I loved the view of the water and attractions from my room on the 11th floor. In the second room, I'd suggest another size bed than the twin beds. Maybe a full or queen size if you can't do a king in there too.
The hotel was in an excellent location!!
I LIKE THE SETTING IN THE ROOMS, IT WAS NICE TO HAVE THE SECOND BATHROOM FOR THE FAMILY.
location Was not impressed that we had to listen to timeshare options...also felt cheated that they couldnt offer us the 100 dollars off our park tickets as we residents of the hotel,
STAFF THE ROOM CABINET DOOR HAD SOME PROBLEM.ACTUALL IT CAME OUT OF THE SLOT. WAS NOT PUT IN PLACE DURING OUR 5 DAY STAY.
Free parking was nice and it was about a 20 minute leisurely walk to Universal Studios. You can purchase Universal tickets from the desk in the lobby which will save some time at the gate. It had a mini fridge & microwave which would probably be very convenient if you were staying more than a night unlike we were. Breakfast was reasonably priced, but the food was just ok, nothing special. IHOP & Denny's are both next door if you need a late night fix or some cheaper eats. Not sure how they can get away with charging a resort fee as this is not a resort hotel. As a SPG Gold member, I was given a room that faced southwest overlooking a grand parking lot. Lobby was always packed with people and only had one person working the front desk. Our room had no shampoo or conditioner in the dispensers... called down to the front desk a half dozen times and nobody ever answered... the phone calls just went into a queue and eventually disconnected. There was no way to call housekeeping directly. Luckily one of my friends had a sample sized shampoo which we all shared. Glad we were only staying one night here as I probably wouldn't stay here again.
The location is great if you're going to universal. The staff was friendly as well but other than that nothing was impressive about the hotel. The hotel at least in the photos appears much brighter and more modern than it actually is. The room reminded me of something you'd see in any old motel and the beds were noisy and cheap feeling. Our room was not very clean, there were spots on some of the linens, hairs stuck to the shower wall (from before we arrived) that never got cleaned in the 4 days that housekeeping supposedly cleaned the room while we were out. They charge you a convenience fee for the water/coffee in the room, parking, wifi etc, which would have been fine with us but they failed to replenish the water or coffee after the first day as the card in the room promised. Lastly the elevators were in poor repair, once I had to pry the door open to get out, the key card stopped working twice in the first 2 days for the room door, and the hotel "restaurant" isn't really more than a simple buffet. Luckily Hash House is just down the street, go there for breakfast. I was pretty disappointed in this Four Points as I've stayed at some in the past I really liked. As you can see there was a lot that went wrong, I'm not a picky person but it adds up.
Very out dated.
Dirty, smelly (no ventilation), large dead insect on floor, sticky carpet, old bed. Four Points should be ashamed... this is at best a bad motel.
It's your basic hotel. Great location to get to Orlando studios and plenty of cute things to do close to the hotel. Hotel needs to be updated as well as the rooms. No games room.
Nothing Customer service, cleanliness, and smell was terrible
The location is great if you're going to universal or want to do things on international drive. The free shuttle to universal is helpful. Mini golf right next to hotel was fun. The place listed they had a pool bar which wasn't even open or in use the whole week we stayed. The room is not what the pictures look like. We booked a king size bed and got two queens. Just a blah hotel. If you're going on a vacation I wouldn't recommend this hotel. Breakfast not included also. Basically my boyfriend and I were a little disappointed. The pictures online and description don't even measure up to what we stayed in. Unfortunately, probably never going back.
Breakfast was good. Staff was helpful Out dated bathroom. In dire need of remodeling. Needs a little more maintenance
Great location, very friendly stuff, good price!
Room was clean and comfortable, although a little worn. The staff was pleasant and helpful. The location was excellent, within walking distance to Universal and many restaurants and attractions. Easy access to I-4. The price was unbeatable, at $30 a night in April. The pool was in very good shape. This is the second year that I spent a week at the hotel and will come again. No WiFi in the rooms although there is in the lobby. No coffee in the rooms but that is not expected at the price of the room. Highway within hearing distance but does not cause a problem sleeping.
No internet in the rooms and the had to wait 1 hr to check in
Love how close it is to everything Love that it was very affordable and clean Staff were nice Older building, could use some renovations
Hotel was great, very clean. Absolutely awesome location. Fantastic staff! Across the street from a huge water park. Literally a 20 min walk to universal Studios! Tons of stuff to do. Sucks that I had to use my phone as a hotspot to go online. But there is so much to do that you will barely spend any time in the room anyway.
Affordable clean and quiet. Walking distance to every kind of restaurant you could desire and shopping. Walgreens across the street. Pool open in January. Staff friendly and helpful.hotel is older but clean . Would deffinately go back anytime we are in Orlando. No free coffee but had a really affordable coffee shop in the mornings great idea just easy stuff bagels and frozen breakfast items. No free coffee....
Great location, price , very comfort
Location Bad smell , roaches in the room , dirty carpet , no internet in the room , not coming back ever to this hotel...
it was not expensive moldy rooms, TV with 10 channels, had to pay for ice, no internet
I couldnt stay since the sheets were not even clean, it smelled bad like mold and damp. The bathroom was not properly clean had brown stains. It was a real disappointment.
It was awful. Housekeeper didn't clean the room when I return the room and asked front desk to clean the room. However, I had to wait until next morning.
It was decent. Love the location. Nice friendly staff. Great customer service and was accommodating on my specific request. Overall good experience. Having to pay for wifi
It's close to I-Drive and Universal. Easily accessible. I was put in a smoking room initially. The room was small and the cigarette odor really permeated the whole room. To add to that, there were cigarette ashes on the toilet. Wait, was the room even cleaned? I asked to move to a non-smoking room and the front desk obliged. I opened the door to the new room and was immediately hit with a strong musty smell. Went back down to the desk to cancel my reservation. There are SO many other hotels in that area for a comparable price. It doesn't make sense to settle for something that poor.
Price and cleanliness The smokey dirty smell in the hallway and the small room compared to the competitors
It wasn't as loud as I expected it to be. There was nice and friendly staff. A "do not disturb" sign was not provided.
This motel 6 is surprisingly Clean and modern great value for the price No hair dryer. Room was small. The WiFi cost extra and it wasn't very good.
This is a nice budget motel. It was clean and the stuff was friendly. I used this hotel to go to the Kennedy Space Center. There is a bus connection availalable which stops at the nearby Sheraton hotel. But you have to book this in advance.
The location was fantastic. It was really close to Universal Studios, walking distance. And the staff we encountered were very friendly. The beds were horribly uncomfortable. The room did not smell good and the pillows and sheets were very cheap.
Pool bathroom was the worst kept I have seen. Feces all over the place
Nothing don't waste your mney Stains on the floor and bed spread... Torn box spring... The room was small and dirty. I asked them to replace the boxspring that had tear over four feet long... They just covered it with a fitted sheet. Not good at all!!!!
nothing at all We have to leave the first night and find another hotel because we found cockroach in the bed, in the bath and everywhere. Apart from that the bed sheets were broken with holes and spots. Very horrible experience. Please dont go to this hotel
Extremely close to Universal Studios Budget-friendly No amenities such as a shampoo Hot in halls and elevator Slow elevator Small rooms