Universal's Hard Rock Hotel

Good location

Room was a bit tired, expected better for the money

Hard Rock Hotel is one of my favorite properties in Orlando!!! It’s beautiful and staff is beyond friendly!!! The only thing I was unhappy with, was the cleaning, it was not so good. And they need to change there pillow to better quality pillows. Softer!

Location

Check in took almost an hour, your website is inaccurate, I came here with the sole purpose of taking my family to Halloween horror night. I booked and paid for a 3 bedroom condo which was much cheaper than your facility. We read the site stated the value for the express passes. After looking at everything it was obvious the hotel would be a better value, I called the hotel to make sure we would all receive a express pass for Halloween horror night and it wouldn't be only one pass per room. I was assured we would all get the pass. The next day I canceled the condo and paid $178 cancelation fee. When we checked in I was told the room keys would not work as a express pass for HHN. I asked for a manager and she confirmed and gave me some placating response " I will pass your concerns on"