Best Western Orlando Gateway Hotel

Prós: The toilet broke 3 times. Shouldn't have to worry about that when you pay almost $200 to stay there. Just wanted to relax.

Prós: Nice staff

Contras: Iffy restaurant

About my stsy

Prós: I liked the that it was in a location where there were a lot of things to do close. Also, the manager jnesa was attentive and understanding to my not so good experience.

Contras: One of the staff members, From the name he had on his badge was Orlando,but it also said Music under that name, was not the most pleasant when I arrived. Then, our room had the toilet broken so we had to call the office that same night we arrived twice and it still was broken because the toilet chain inside kept falling, the phone inside the room wasn't working, they brought another one and it still the connection wasn't working at all, there were roaches in the room, the walls had a couple of dents and cracks, when I went to press "sleep" on the tv's control, instead of setting up the sleep mode, it would take me to an adult channel which I did not want to even see that, the beds were small and the door in the bathroom would be so close to the toilet that would rub my legs when I had to close it.

Prós: I liked the location, and the price.

Contras: This hotel is showing it's age. Elevators are slow, and noisy. My grandson wanted to swim in the pool, Monday morning, but it was dirty, full of duck feces, and I would not let him. I checked out at 10:00 am, in time to see the hotel's pool guy show up.

Not flexible with change of plans

Contras: We decided to stay one extra night and made the arrangements the night before directly with the hotel. However on the next day at about 4:40pm we had to leave, and asked the hotel manager if we could get charged only 50%. She said it was not possible. That was surprising considering check-in is usually at 4pm and they could have easily charged us 50% of the rate from the night before or 50% of the rate of the extra night that we did not end up staying, yet paying full rate.

Prós: the view

Contras: the courtisy