Hotéis em Centro Storico, Nápoles

Prós: The open spaces, high ceilings, room floors and polite staff

Prós: The staff was helpful and nice

Contras: They need to update the hotel a bit it's very dated it's like stepping into 1945. They need to make the hotel like Thr terrace they have on the very top there is a restaurant there and it's the only area of the hotel that I would consider a 5. Star.they should use the style of that restaurant for the entire hotel.

Prós: A classic hotel on the water. The staff was very helpful and kind. The hotel was very clean and quiet!! An excellent location with spectacular views!!!

Prós: Great location, helpful and polite staff, great breakfast

Contras: Dated dull throughout, beds are worn out , sheets are rough , 1970’s furniture, the entire place requires a complete refurbishment, keep away from spa facilities , sauna and steam room tiny and not hot, pool tiny and cold , no tea or coffee facilities in the rooms , if you are a tea lover have your tea bags with you, Italian coffee great but tea pretty poor

Prós: Old. Needs a complete renovation of interior. Wi fi also needs to be updated and strenghthened. Location and rooftop restaurant are only selling points right now.

Prós: The only positive thing is the central location, directly at the promenade. Breakfast is OK, service was nice.

Contras: The Hotel Vesuvio is promoted as one of the most exclusive hotels in Naples. Well, we have been quite disappointed with our stay. The only positive thing is the central location, directly at the promenade. But the rooms definitely need to be refurbished. The money for value is for sure disappointing. Breakfast is OK, service was nice. But I rather have a refurbished room (especially the bahtroom!!) than getting the bed sheets changed every day. I guess people come back because of the "legend" this hotel used to be. But we have noticed during our stay that it is definitey not worth it to spend so much money for such little value.

Prós: Breakfast was great, and the location was excellent. Staff was very helpfull.

Prós: Staff friendly, breakfast super, room fantastic with sea views, restaurant close......

Contras: Location a bit far but at the sea

Prós: Close to dining and shopping. Close to the port to catch the ferry to Capri and the other islands. Its the best hang out spot in naples. Staff was friendly.

Prós: Our room was traditional but had all the modern things you needed although the AC was a bit noisy. The rooms are beautifully upholstered with tall windows and those velvet curtains and the crown molding on the ceiling. Stunning old Italy. The location is right on the water front promenade and we had a view to mount Vesuvius .

Contras: The staff though are a bit on edge- we asked for an iron and they said they had none with a stern shrill voice and when asking for recommendations they’re just like “here’s a magazine and there’s google bye “. Which is understandable cause they’re not a small boutique hotel but what ever happened to service with a smile ?

Prós: Location

Contras: Check out guy was niet friendly

Contras: They implied that breakfast was included then we got whacked for 27 a head on breakfast. Most expensive muffin I ever ate

Prós: The location was great. Walking distance to many restaurants

Contras: Seemed like one day this was a grand hotel. Today it's old and dusty. The room size was great but the sheets were rough and the hallways looked like they needed to be vacuumed.

Prós: Sacrifice small accommodations for central location than this hotel is OK. Great breakfast buffet

Contras: Shower was really small

Contras: The bed was not comfortable and the walls were thin. A lot of noise at midnight

Prós: Old world charm and great location. Staff was very helpful.

Contras: Rooms were a bit dated.

Prós: Great location. Very pleasant lady checked me in, my room was also upgraded which was a nice surprise. Great view of the bay from my room. Clean. Very nice marble bath room.

Contras: The hotel is quite grand but you can see in certain areas it could do with a bit of TLC. Parts of the hotel could do with a bit of a make over and a lick of paint. I decided to leave the breakfast buffet at 30 euro it seemed a bit expensive you could stuff yourself with espresso and pastries at many local bars for much less. There was a little note left in my room that said if there was anything the hotel could do to help me enjoy my stay to just ask. The plug socket to charge my phone was quite far from my bed which I found a little annoying as I would have liked to charge my phone in bed. I thought it was a bit of a long shot but because of this note I thought I'd ask if it was possible to have an extention. I expected probably to be told 'sorry sir we havnt got one' . Which is fair enough. However, the member of staff I asked looked at me like I'd just made the most bizarre request he'd ever heard, just answered 'No' in less than a second and seemed more concerned about getting his coat on for his break. The next morning I went to check out and order a taxi to catch my early flight. There was noone at the reception. I then however heard snoring. I followed the noise to find this same member of staff asleep on a sofa in the lobby with no shoes on. I had to wake him up so I could check out. Not usually what I'd expect at a 4 star hotel haha. Is a great location but definitely not worth the money they ask for. I have had much better value for money and customer service in hotels all over Italy. I splurged a bit in order to stay here and received £45 cash back via a genius deal. Even with this money back I feel as if this hotel is overpriced. This is in November aswell. I can't imagine what they charge in summer.

Prós: good option and variety

Contras: the room was a bit hot and the air condition did not work, i opened the door and got biten by mosquitoes

Prós: Nice room, if small. Very nice breakfast and bar area on the top floor.

Contras: The location on Piazza Garibaldi is convenient but has its drawbacks, number one being the loud and crazy traffic. The windows are good at blocking almost all the noise, but some gets through.

Prós: Located near train station in Naples in a "rough" neighborhood, the hotel was a quiet oasis. Had early morning train to catch. Without asking the staff offered a bag breakfast to take on the train.

Prós: the rooftop lounge has a great view and is a nice place to sit in morning or evening

Prós: Ad I travelled by myself I cannot complain, in the room there were all the facilities needed. The room and the bathroom have been cleaned daily ( I would suggest the housekeeper not to change every day the soap as it would be a waste). Although my room was facing piazzale Garibaldi and being on the third floor I didn’t hear any noise. Breakfast was nice especially the cakes. Reception staff and restaurant staff have been very professional.

Contras: The pillow, I would suggest to use more confortable ones.

Prós: Very close to the train station. Convenient if you’re planning to travel to or from Napoli by train. Decent breakfast. Good selection of baked items but fried eggs and omelettes are not included in the breakfast. I find it stingy that fried eggs are an additional €6 on top of the breakfast fee included with the room.

Contras: 1. Our room was far smaller than in the photos. The facilities are very dated, especially the air conditioning (or lack of). Worst of all, the room was far too hot and we were unable to open the window due to all the mosquitos outside. 2. Although the location is conveniently close to the station, the immediate area around the hotel does not seem safe at all. The streets and stores nearby are very run down and I would not recommend walking back at night. 3. Why is the bathroom door made from frosted glass? That is a completely unnecessary design choice and makes travelling with family awkward. Nobody wants to see a translucent outline of a family member on the toilet etc. I can not recommend staying here unless it is only for one night as a train-stop.

Prós: Professional staff, friendly and helpful.

Contras: Temperature of room and rock hard pillows.

Prós: Location very good just opposite the central station.

Contras: Nothing in particular

Prós: The hotel was a real pleasure. The staff excellent, made to feel very welcome from start to finish. Breakfast was very good, a good choice. The room was lovely, very comfortable. The location can appear a bit daunting, as most central station locations but as a woman travelling alone it was fine. Like any big city, just take care of valuables and there are safe facilities in the hotel. I walked the city and could get to the historical centre in around 10-15 minutes. For me being by the station was good as I came in by train. Will definitely stay there again. Also the views from the restaurant roof terrace are wonderful.

Contras: Nothing really.

Prós: Friendly and helpful staff throughout our stay will definitely come back

Contras: Have nothing to complain

Prós: The cleanliness, the breakfast, the staff and the simple and warm decor. Close proximity to the Train station, the port to go to Capri Island and other places.

Contras: The breakfast was great. Well prepared and more than enough. The hotel and staff were very good. This is my 5th time staying here. Came with friends and will recommend to more friends and family.

Prós: The staff were very helpful.

Prós: Everything important for a weekend stay in Napoli was perfect

Contras: Nothing

Contras: uncleaned towels with disgusting smell!! they tried to charge me for 60 euro more!!

Prós: Très propre et bien situé. Le quartier est sympa et animé. La piscine est un avantage incontestable à Naples où il n'y a pas de plage. Je rassure les nouveaux: le wifi marche très bien!

Contras: La salle de bain était un peu vétuste et humide. Un bruit de moteur sourd était présent en continu. Un personnel très contrasté: des gens très aimables et souriants et des personnes très désagréables qu'on avait l'impression de déranger!

Contras: Breakfast was served cold, even though I got there at 6:45am. There is a receptionist at night that wanted me to eat what I ordered from outside at 1am, although at 10:30pm they close the restaurant and the bar is closed at 12am. I was travelling for work, so, the first day I got there I fell asleep and woke up at 12am, I called justeat because I just had breakfast that day and then the receptionist told me that it was disrespectful (althought their restaurant was already closed). I asked him if he wanted me to eat on the street in the cold and standing, if he wanted me to eat outside like a dog and he laughed at me. Next day I went in the morning to ask if what he was doing was "correct" although treating people like that, IT'S DISRESPECTFUL and the woman told me that they have that rule but because it was 1am I was allowed to bring food from outside because their restaurant was closed. The staff was nice but not that man, however, I think the hotel could hire more professional people. There are a lot of young people that aren't cordial or helpful. The first day there were no blankets in my room and the next day one pillow case was missing. I went there to relax after working non-stop a whole week but it ended up being much more stressful.

Prós: I have been before few time this hotel, and I like hotel. Hotel is old, but very clean, breakfast is good.

Prós: The hotel staff were great and the room was terrific. There was a great balcony and the view was incredible.

Contras: The shower was awful. There was only a partial "door", and water got everywhere when you took a shower. We had to cover the floor in every towel we had in preparation for the swamp that followed. The pool also required swim caps which was weird and a big bummer because who wants to wear a swim cap?

Prós: The location.

Contras: It was too hot in the room. The air conditioning was not working. My friends and myself are thinking that the hotel was not corresponded to a four stars hotel.

Prós: Really comfortable bed

Prós: Only the building, staff very friendly

Contras: It’s really difficult to reach and get out of the rooms. Bed is very uncomfortable and probably not very clean. Probably Noisy ac system.Long check-out time. All together not a very nice experience. Should expect more for this kind of structure.

Prós: The hotel itself was excellent. Naples however, I will NEVER return to. I’d compare it to an impoverished, underdeveloped Caribbean country that needs to get its act together. If you actually spend money to travel, choose a different destination. Please.

Contras: Again, the hotel was great. I didn’t like Naples.

Prós: Common spaces were beautiful and location great. Restaurant was delicious for dinner.

Contras: Sub-par rooms, no kettle in room, clueless staff (nobody knew what a bath mat was, for example), broken fridge they wouldn’t fix (they said it’s supposed to be warm!), took 30 minutes to get my car (they had said 15 minutes), also no breakfast. Stayed at a much cheaper and nicer hotel down the block. Wish I had booked that hotel for my days in Naples! You can get much better value than this hotel. A fail for the Sofitel chain.

Prós: Good breakfast.

Contras: Poor service, and the wifi did not work for 2 out of 4 days of stay.

Prós: Really stylish and authentic, very helpful staff, delicious breakfast, beautiful room

Contras: A bit noisy due to constructions in front of the hotel and a youth club in a building just opposite the hotel

Prós: Comfort, stuff generosity and attitude

Prós: Location excellent, 5-10 minutes walk to Central Station & all the Metros you need to get to the majority of the attractions nearby. If you are feeling fit, do walk to some of the attractions and don't be afraid to travel along the old town side streets. This is my 2nd trip to Naples as an solo traveller never felt afraid. The hotel room was small, but adequate for my needs and well maintained. Bed was comfortable, pillows could have a little firmer for my taste but not a real issue. Good selection of options available at breakfast. Used the restaurant once for a evening meal, quality of food & service good & reasonable price. I would recommend the terrace bar for a pre meal drink or night cap. Reception always helpful & friendly in organising restaurants or sightseeing.

Contras: Although not the fault of Hotel, the road works outside the Hotel make it difficult to judge the time needed for a taxi to arrive and get to your destination on time.

Prós: Loved the area - very old area of the city. Neighborhood is very real (not glitzy or pretentious) and gives a view of the quotidian Napoli. Some of the oldest and best pizzerias are in this area.

Contras: Key cards did not work reliably for rooms

Prós: The Palazzo Caracciolo was the best part of my visit to Napoli. I have dreamed of visiting this part of the world for many years and without my stay at the Palazzo Caracciolo I think I would have been a little disappointed in my visit to Napoli. The Hotel was fantastic!!

Contras: Weather

Prós: Very good place with everything you would expect from a hotel this size. Cannot fault the staff, breakfast was great and so was the restaurant. Bar staff were exceptionally nice.

Contras: It’s a pity it’s located in a not so nice area otherwise it’s a 10/10 that together with the roadworks that are expected to take 2 years to complete meant traffic was banked up horribly.

Prós: Beautiful courtyard with inexpensive breakfast that is all natural and organic including traditional Italian meats

Contras: The gym facilities are terrible for weightlifting. Good for cardio.