Hotéis em Centro Storico, Nápoles

Prós: Room was lovely. Beautifully decorated.

Contras: Pillows were not great and staff was generally unenthusiastic. I felt like I was bothering reception while checking out.

Prós: Everything

Prós: the hotel is nice and has an incredible view of Vesuvius and the castle. At first they were so kind that they gave me a superior room at no additional cost because I asked them

Contras: the manager in charge is not friendly and receptive. The manager in charge is not friendly and receptive. I asked them to send me a package that mistakenly arrived after my check out and having the port nearby did not do it and did not even call me upon receipt

Prós: Great location. Very nice and friendly staff

Prós: The open spaces, high ceilings, room floors and polite staff

Prós: Great facilities

Contras: The Skybar is amazing

Prós: Location... grand decor

Contras: Needs a bit of TLC to upgrade the faded decor ...

Contras: Room 450 . Air conditioner even when turned off would wake the dead!!!!!

Prós: Very old property

Prós: The seaview terrasse

Prós: Good location - about half hour walk to centre of Naples but right opposite Castle Ovo and very close to lots of nice restaurants. Very good choice at buffet breakfast. Charming and friendly staff. Easy to arrange taxis for fixed fees to tourist spots (Pompeii etc.) Lovely relaxation area/steam room/sauna/indoor pool on 2nd floor

Contras: Toilet flush did not work properly all week despite our requests for it to be repaired. Bedroom walls were quite thin - easy to hear neighbours conversations. Room service seemed limited to a selection from the restaurant menu. No snack type food (perhaps intentionally). We asked for a late checkout and were told it would be half rate (150 euro) charge for 2 hours or full rate for 6 hours, which seems extortionate. We eventually agreed on half rate for 6 hours but the haggling process made the hotel seem greedy.

Prós: Old. Needs a complete renovation of interior. Wi fi also needs to be updated and strenghthened. Location and rooftop restaurant are only selling points right now.

Prós: I will remember the breakfast on the terrace it is the best way to start the day

Contras: their was a bed smell in the bathroom

Contras: There was no porter at the door so we had to carry our baggage up the stairs and in to our rooms. There was a very disturbing noise with th ac. Our room was supposed to be a se view suite but it was not anywhere near what i expected. The shutters of one of the windows would not close. There were two rooms for breakfast , the first day it was great , it was a big room with sea view but the second and the third day , we were put in a smaller chamber and we had to wait for tables to be cleared to have breakfast. This is not acceptable hotel conduit if you pay €1700 for 3 nights. The worst value for money hotel i ever stayed in.

Prós: The location was great! There were lots of restaurants in the area, and it was within walking distance of many interesting places to visit in Naples. Great views of Mt. Vesuvius!

Prós: Airline was missing our luggage for 1 1/2 days. Your reception was able to provide toothpaste, toothbrush without hesitation. Gracious.

Prós: The location is perfect!

Contras: Value. The water system old and does not work well. They changing photos of rooms , so when you book the room you see other photo!

Prós: Sacrifice small accommodations for central location than this hotel is OK. Great breakfast buffet

Contras: Shower was really small

Prós: Wonderful old glamorous hotel in a great position overlooking the bay and Mt Vesuvius. Beautiful room enjoying these views,decor superb. Best bed and line of our 5weeks in Italy.The room was amazingly quiet,wit fantastic light control shutters and draped(much too grand to be called curtains!) This area of Naples felt very safe

Contras: Totally unacceptable Wifi connection for a hotel of this standard !!

Prós: Very nice hotel and friendly staff. Clean!

Contras: I could hear the room next to me because we had a connecting door

Contras: The bed was not comfortable and the walls were thin. A lot of noise at midnight

Prós: Roof terrace.

Contras: Varying daily room rate, £333 - £457

Prós: it's beautiful old hotel in a great location with a very friendly and helpful staff. the rooms and beds are comfortable and quiet and the wi-fi and english speaking TV options are good--my partner doesn't speak any italian.

Contras: our only complaint was the shower. it's a very nice "rain" shower head with a hand held wand in a bathtub with a glass panel spanning about 1/3 of the length of the tub. while the water pressure was very good, there was no seal under the glass panel so after my first shower the floor of the bathroom was flooded! (i didn't realize the water was flowing under the glass panel to the floor until i was finished). i asked to switch rooms but was told there were none available and they sent someone up to try to reseal the space between the glass panel and the top of the tub but it didn't help. from then on, every shower was not a relaxing event because we were so conscious of spraying the water away from the glass panel with the hand held shower wand(using the shower head above was not an option because water would be all over the floor again) and still we had to clean up some water on the floor after each shower no matter how careful we were.

Prós: The view and the location , huge junior apartment suite

Contras: In our apartment stink was terrible , extremely uncomfortable chairs at the terrace , they should also change the hair dryer

Contras: It is basically a good hotel but it is somewhat hard to find because it is located inside a huge building. But in general, it’s a great place to accommodate in Napoli. I will come here again if visiting Napoli for the second time.

Prós: we enjoyed our breakfast every morning , good variety .The restaurants were close by and plenty of good shopping , very cheap with good brands , All the staff were very friendly and would go out of their way to help with anything

Prós: THE RECEPTIONIST WAS ESPECIALLY HELPFUL. SHE EVEN CAME TO MEET US FROM THE TAXI. WE HAD A FULL EXPLANATION OF THE BEST WAY TO PAY AND WHAT TO SEE AND WHAT RESTAURANTS SHE THOUGHT WE WOULD LIKE TO EAT AT. SHE ALSO PREPARED BREAKFAST AND NOTHING WAS TO MUCH TROUBLE. SHE ARRANGED A TAXI FOR US TO RETURN TO THE AIRPORT AS OUR FLIGHT WAS VERY EARLY. SHE WAS MORE THAN HELPFUL. ROOM WAS COMFORTABLE AND CLEAN.

Contras: ALL PERFECTLY ADEQUATE. NO COMPLAINTS.

Prós: Staff is so amazing, friendly and welcoming. Location is great. Comfy bed.

Contras: Breakfast... But that's always the case in Italy, so I wasn't expecting anything great anyway.

Prós: The central location.

Prós: Perfect location, friendly and helpful staff.

Contras: Bed wasn’t very comfortable and bathroom was a bit old.

Prós: Very polite and helpful front desk staff; great location; good sized room

Contras: More of a hostel than a hotel: towels changed only every four days, loads of mosquitoes in room, furniture all made of exposed cheap chipboard

Prós: Location was great right on Dante Piazza

Contras: Nothing

Prós: Breakfast was standard Italian. The location appeared sketchy at first but the facility itself was very nice and the room was exceptional - it was modern and large and comfortable.

Contras: Naples lived up to its reputation of high crime - my phone was stolen while on a crowded bus - so visitors need to beware. I'm afraid that colored my entire stay in Naples.

Prós: Can’t beat the location proximity to the piazza and train terminal

Contras: The hotel was generally quiet but the people in the next room were noisy moving furniture and having loud intercourse- that wasn’t the hotels fault but affected my sleep. I would stay here again.

Prós: Great place, good location! Clean.

Prós: The room was clean and the bed was comfortable

Contras: We were given a smoking room which they changed but said it was the last one. There was a strange smell in the hotel which was similar to the smell in the smoking room we had first been given. We were told that they were going to make it a non smoking hotel and we would only go back if this was done. The breakfast was disappointing as there was almost no fresh fruit and not much selection of cooked breakfast but an enormous selection of cakes and bakery which we don't eat for breakfast.

Prós: Located next to the train station, very handy for our trip to Pompeii

Contras: We had one issue that could have been resolved easily. Unfortunately the staff were reluctant to address our concerns. Customer service is poor. Whilst the front desk staff did respond to our questions and enquiries there were no smiling welcoming faces. It almost felt like we were an inconvenience when checking in and asking for directions etc. Very ‘surly’ reception team. Our room wasn’t ready when we checked in at 2.45pm, we were abruptly told that ‘check in from 2pm’ means a room could be ready anytime after 2pm not at 2pm. In summary the hotel itself is clean, offers a nice buffet breakfast and is ideally located for the train station. The staff however need a few lessons in good customer service. As seasoned travelers I can honestly say that the customer service offered here is of the worst I have experienced worldwide. Disappointing.

Prós: Can't recommend this hotel highly enough, we stayed for 3 nights (5-8 September) it was a very special occasion for us and everything about our stay was exceptional! The hotel is great, rooms are lovely with all extras you need, We will definitely be returning

Prós: Great location right next to the train station. It is a very busy, loud square but we did not hear the noise through the night. We had a king sized bed with a small balcony overlooking the square. There are several restaurants nearby and a few shops in the train station. The breakfast that was included was decent.

Prós: Clean good value and THE closest to train station. Other hotels advertise they are close but you would have to navigate across very busy streets. Staying at this hotel because of its proximity to the train station was the best move we could have made!

Contras: Staff was not helpful over a few small matters.

Prós: Excellent location, clean room and good breakfast.

Contras: Extremely small room with very soft/worn mattress, safe deposit box in room does not work and extremely small shower stall (can't even bend down).

Prós: The location is excellent - right next to the train stations - for the high speed train to Rome and the Express train to Sorrento. The room was excellent - big and comfortable bed; clean and big bathroom, great view of the mountains.

Contras: The noise - both from outside (being next to the train station and major road - lots of cars honking all day and night), as well as inside (you could hear the staff outside cleaning or talking or people walking on the floor above you). The rooms overall were not sound proof at all. I needed to use ear plugs every night to sleep. I tried switching rooms, but the front desk staff said it was not possible. The staff - they were not warm or welcoming - they were firm and abrupt - nothing was genuine about their demeanour. You got the impression they were there to do their job and that’s it. I felt like I was just a cog in their wheel - nothing more, nothing less.

Prós: Room was super clean and very updated. Having it right across the street from the train station was a big bonus as we came in to the train station, took the train to Caserta, and then picked up our bags and took train to Sorrento.

Prós: Breakfast was great, staff helpful, room nice and clean. It's literally directly across the street from the train station, which was perfect for us.

Prós: We had a problem with our passports, and Luigi on reception could not have been more helpful. The hotel is within easy walking distance of the station, the breakfast was very good.

Prós: The roof top pool was lovely and refreshing on a hot day.

Contras: Loved the pool but wasn't a fan of the salt water.

Prós: Beautiful view of the Castel d'Uovo and lungomare from balcony.

Contras: For the type of room we got, I was expecting slightly better turnout, specifically, real glasses and mugs for water and tea instead of two flimsy plastic cups, hair conditioner along with the shampoo in the bathroom. A staff member was also quite rude to my husband when he asked for a bottle opener so that we could try a special beer that we had just driven all over Basilicata to find and needed to drink before we flew home. I understand that they want to encourage drinking from the mini-bar or hotel restaurant instead, but for a hotel of this caliber, I expected a little more respect for the customers' wishes.

Contras: uncleaned towels with disgusting smell!! they tried to charge me for 60 euro more!!

Prós: Très propre et bien situé. Le quartier est sympa et animé. La piscine est un avantage incontestable à Naples où il n'y a pas de plage. Je rassure les nouveaux: le wifi marche très bien!

Contras: La salle de bain était un peu vétuste et humide. Un bruit de moteur sourd était présent en continu. Un personnel très contrasté: des gens très aimables et souriants et des personnes très désagréables qu'on avait l'impression de déranger!

Prós: It is just an OK place. better for a business trip.

Contras: There were a couple of reception personnel that were or seemed to be irritated with questions. Eggs at breakfast buffet cold

Prós: Great location , wonderful staff very helpful

Contras: Beds are a little hard for me . Other than that I love the location and the friendliness of the staff

Prós: The hotel staff were great and the room was terrific. There was a great balcony and the view was incredible.

Contras: The shower was awful. There was only a partial "door", and water got everywhere when you took a shower. We had to cover the floor in every towel we had in preparation for the swamp that followed. The pool also required swim caps which was weird and a big bummer because who wants to wear a swim cap?

Prós: Location room size cappuchino

Contras: Breakfast was pretty basic no balcony furniture early check-in was not allowed

Prós: Great location, nice roof pool with amazing view - my colleagues were pleased with it.

Contras: Outdated room (we had 3 rooms and in 1 we had no bed lights) - everything is old. Plastic cups in the room in 4* - really? Used socks from the previous guest behind the chair. Non-smoking hotel with ashtrays near elevators and rooms smelled like a smoking hole. Poor breakfast and not ready at 6.30 am. Keep smiling is something they do not know how to execute. Hotel pretending to be the luxury top overpriced hotel and they just stare at guests with heavy pieces of baggage trying to reach the lobby without any help! And if there is check-in at 3 pm I am not accepting the "room is not ready"!

Prós: Location

Contras: Put in an inadequate room in old part of hotel on arrival and not the room we had booked. Would have liked to have known that we had to wear swim caps in pool and then made to pay 2 euros for one. Better breakfast

Prós: Location

Contras: Bed was terrible low to the ground mattress was cheap