Starhotels Terminus

We had a problem with our passports, and Luigi on reception could not have been more helpful. The hotel is within easy walking distance of the station, the breakfast was very good.

Room was super clean and very updated. Having it right across the street from the train station was a big bonus as we came in to the train station, took the train to Caserta, and then picked up our bags and took train to Sorrento.

Breakfast was great, staff helpful, room nice and clean. It's literally directly across the street from the train station, which was perfect for us.

Great place, good location! Clean.

Located next to the train station, very handy for our trip to Pompeii

We had one issue that could have been resolved easily. Unfortunately the staff were reluctant to address our concerns. Customer service is poor. Whilst the front desk staff did respond to our questions and enquiries there were no smiling welcoming faces. It almost felt like we were an inconvenience when checking in and asking for directions etc. Very ‘surly’ reception team. Our room wasn’t ready when we checked in at 2.45pm, we were abruptly told that ‘check in from 2pm’ means a room could be ready anytime after 2pm not at 2pm. In summary the hotel itself is clean, offers a nice buffet breakfast and is ideally located for the train station. The staff however need a few lessons in good customer service. As seasoned travelers I can honestly say that the customer service offered here is of the worst I have experienced worldwide. Disappointing.

It is a very good hotel that is only 50 feet from train station

Clean good value and THE closest to train station. Other hotels advertise they are close but you would have to navigate across very busy streets. Staying at this hotel because of its proximity to the train station was the best move we could have made!

Staff was not helpful over a few small matters.