Hotéis em Nápoles perto de Castel Nuovo

Prós: Room was lovely. Beautifully decorated.

Contras: Pillows were not great and staff was generally unenthusiastic. I felt like I was bothering reception while checking out.

Prós: Everything

Prós: the hotel is nice and has an incredible view of Vesuvius and the castle. At first they were so kind that they gave me a superior room at no additional cost because I asked them

Contras: the manager in charge is not friendly and receptive. The manager in charge is not friendly and receptive. I asked them to send me a package that mistakenly arrived after my check out and having the port nearby did not do it and did not even call me upon receipt

Prós: Great location. Very nice and friendly staff

Prós: The open spaces, high ceilings, room floors and polite staff

Prós: Great facilities

Contras: The Skybar is amazing

Prós: Location... grand decor

Contras: Needs a bit of TLC to upgrade the faded decor ...

Prós: Very old property

Prós: Location is nice, right on the Warefront. Dinner and breakfast was amazing! Great views for both.

Contras: The shower leaked a bit.

Prós: Good location - about half hour walk to centre of Naples but right opposite Castle Ovo and very close to lots of nice restaurants. Very good choice at buffet breakfast. Charming and friendly staff. Easy to arrange taxis for fixed fees to tourist spots (Pompeii etc.) Lovely relaxation area/steam room/sauna/indoor pool on 2nd floor

Contras: Toilet flush did not work properly all week despite our requests for it to be repaired. Bedroom walls were quite thin - easy to hear neighbours conversations. Room service seemed limited to a selection from the restaurant menu. No snack type food (perhaps intentionally). We asked for a late checkout and were told it would be half rate (150 euro) charge for 2 hours or full rate for 6 hours, which seems extortionate. We eventually agreed on half rate for 6 hours but the haggling process made the hotel seem greedy.

Prós: Old. Needs a complete renovation of interior. Wi fi also needs to be updated and strenghthened. Location and rooftop restaurant are only selling points right now.

Prós: Position on the seafront and walking distance to ferry port (20 Min)

Contras: No tea: coffee facilities in the room was a surprise! No fruit/ welcome delicacies/ chocolates etc... Not my experience of other leading hotels..

Prós: Everything.. What a beautiful hotel, a jewel of a hotel, very luxurious aging hotel however her age adds to her charm. Hotels like this are very rare now, walking through the lobby feels like a walk back in time to 40's 50's era of movie stars, glamorous wealth and class. She had a 5 star and maintains that lovely luxurious feeling. We stayed with a toddler in a basic suite with the most amazing views. Room is huge, big bed and very good bathroom. We changed our booking from 5 star hotel Romeo to here as I felt this was a better area and I was spot on. It has a lovely strip of restaurants along the sea front and is very safe. This area comes alive at night with glam couples out for dinner and a stroll. Very charming staff who were very very kind to an active toddler running through its lobby and breakfast area. We had a car and the used the parking facilities external to the hotel, €30 per day and worth it, there are no parking facilities in the area. Hotel is right beside the ferry ports for day trips etc. Naples as a city is good however it is a city and has the same issues as any city. The hotel is in the best area there are state police and local police present at all times. It is safe otherwise we would not have ventured out with our little toddler at night in the area. I loved this hotel I do not think you would find anything like it any more in a world of retro chic but this was a worthwhile experience. Bravo to the staff of Excelsior. 5 stars from us. X

Contras: Nothing

Prós: Excellent location - excellent customer service. Large rooms, very comfy bed.

Contras: Leaving :-(

Prós: I will remember the breakfast on the terrace it is the best way to start the day

Contras: their was a bed smell in the bathroom

Contras: They couldn’t provide us with an iron!

Contras: There was no porter at the door so we had to carry our baggage up the stairs and in to our rooms. There was a very disturbing noise with th ac. Our room was supposed to be a se view suite but it was not anywhere near what i expected. The shutters of one of the windows would not close. There were two rooms for breakfast , the first day it was great , it was a big room with sea view but the second and the third day , we were put in a smaller chamber and we had to wait for tables to be cleared to have breakfast. This is not acceptable hotel conduit if you pay €1700 for 3 nights. The worst value for money hotel i ever stayed in.

Prós: The location was great! There were lots of restaurants in the area, and it was within walking distance of many interesting places to visit in Naples. Great views of Mt. Vesuvius!

Prós: The location is perfect!

Contras: Value. The water system old and does not work well. They changing photos of rooms , so when you book the room you see other photo!

Prós: Sacrifice small accommodations for central location than this hotel is OK. Great breakfast buffet

Contras: Shower was really small

Prós: Very nice hotel and friendly staff. Clean!

Contras: I could hear the room next to me because we had a connecting door

Contras: The bed was not comfortable and the walls were thin. A lot of noise at midnight

Prós: We got an ocean view room and I must say the view and the size of the room were the only two aspects that justified the rates. The staff were correct.

Contras: The bed was made up of two joined twin mattresses. This meant that the bed sagged in the middle and we had to choose one side of the bed to sleep in or sleep at opposite ends. (Also, it was too soft for our liking, but that is a matter of taste.) Apart from that, the chandelier didn't work the first evening, so there wasn't much light in the room. We asked for it to be repaired and when we came back from dinner it was working. However, the following evening when we arrived it was off again, and that meant the blowdryer also wasn't functioning, which I discovered only after washing my hair and with only ten minutes to spare... We complained again and it was fixed, and stayed like that the third evening.

Prós: Great location. Friendly and helpful staff. Spacious room great rooftop bar! Comfortable bed. I would definitely stay here again!

Prós: Very helpful staff. Left my passport in the room when checking out. Emanuele contacted me to assure me they would hold onto my passport until I could return to collect it. They also forwarded a copy of my passport to my accommodation in Capri.

Contras: N/A

Prós: Nice room, if small. Very nice breakfast and bar area on the top floor.

Contras: The location on Piazza Garibaldi is convenient but has its drawbacks, number one being the loud and crazy traffic. The windows are good at blocking almost all the noise, but some gets through.

Prós: Somewhere safe, comfortable and with a great terrace if you are transiting through or using Naples as a base to explore Pompeii/Herculaneum. We stay here every year at the start/end of our holiday.

Contras: Its Naples but the hotel is lovely.

Prós: Located near train station in Naples in a "rough" neighborhood, the hotel was a quiet oasis. Had early morning train to catch. Without asking the staff offered a bag breakfast to take on the train.

Prós: Wonderful roof top terrace with view of Mt Etna

Contras: Nothing

Prós: the rooftop lounge has a great view and is a nice place to sit in morning or evening

Prós: The excellent staff. The breakfast staff remembered the sort of coffee we enjoyed in the morning. Good breakfast They were always polite. We had some good meals on the roof terrace. After a day of sightseeing it was nice to sit on the roof terrace for a relaxing cup of coffee. The room was very comfortable and plenty of room.

Contras: The location it was noisy, but we were expecting this as we knew it was near the Central Railway Station. Although there was a lot of traffic noise if the balcony windows were open. Once shut you could not hear the traffic noise.

Prós: It was clean, big room, great location, good breakfast and nice rooftop bar.

Contras: Everything was good.

Prós: The staff was always helpful and friendly.

Contras: Nothing.

Prós: its location and its staff

Contras: the menu wa sfixed, it doesnt cahnge. Its also fixed to shell fish ie its spagetti with clams or no spaggetti - what if you are allergic to sea food such as clams - octopus ( which are intelligent creatures and should not be eaten) and squid - its those or nothing else really - menu needs to chnage and also accommodate varied tastse

Prós: Loved the rooftop restaurant. Lovely view of the city and harbor.

Prós: The location might not be the prettiest in Naples but it surely is smart. Close to the main train station, a few meters away from an underground station. From the hotel you can be right in the city center in under 10 minutes by foot. Staff is super nice. Modern, clean. Lovely rooftop bar with nice view and drinks

Prós: The convenience of the location, and how it covered all your needs in a pared down way, excellent value for money and the staff were so helpful.

Contras: The breakfast weren’t very good, although cheap they are very spartan, fruit on the low side.

Prós: Central place in Naples. Good for late night arrival.

Prós: Nice staff, excellent room and good price

Contras: Nothing

Prós: The room was very tasteful and super clean. The staff members at the reception were very friendly and welcoming. Next time when I´ll go to Italy I´ll definitely stay in a B&B Hotel again.

Contras: I liked everything :)

Prós: Firstly, Antonio was great and very friendly and helpful. Andre was excellent too. We had an air con problem at 1am and he helped us straight away and checked in on us the next day about it. Couldn’t ask for more Probably the best bed we’ve had all trip too

Contras: Unfortunately as with all old buildings the bathroom stank. It was clean but the smell coming through the drains was awful and there wasn’t much you could do. I assume it wasn’t like that in every room

Prós: This hotel was in a great location as used the train to visit Sorrento & Pompeii. The staff were very helpful & room comfortable & clean. The area around the hotel is not the best, however on the opposite side of the square are some nice restaurants.

Prós: Big room and felt clean and nice view

Contras: Breakfast .. eating area with no sunlights and humid ..

Prós: location close to the city center, near the train station, view on the Vesuvio,

Contras: very small lift. If you have big luggage the lift can accomodate only two person

Prós: Hotel is close to the central train station, close to the train station to Pompei/Herculaneo, close to most important metro line. Room was big, view to Vezuvio. Staff very kind to help, speaking by excellent english

Prós: Location is very good for me.

Prós: Coffee was great, food was great, some of the plates were dirty and obviously hadn't been through the dishwasher properly.

Contras: Room is very basic - don't believe the photos!

Prós: We stay only for a few hours The reception was very helpful and polite also the frond door

Contras: Our room wasn’t easy to be found because it was far from the min elevetors

Prós: Common spaces were beautiful and location great. Restaurant was delicious for dinner.

Contras: Sub-par rooms, no kettle in room, clueless staff (nobody knew what a bath mat was, for example), broken fridge they wouldn’t fix (they said it’s supposed to be warm!), took 30 minutes to get my car (they had said 15 minutes), also no breakfast. Stayed at a much cheaper and nicer hotel down the block. Wish I had booked that hotel for my days in Naples! You can get much better value than this hotel. A fail for the Sofitel chain.

Prós: The staff were very helpful and friendly.

Contras: This hotel used to be a castle I think. But the location of it right now is terrible! There is construction going on the Main Street and the area around the hotel looks very dodgy. We only stayed overnight so I was not going to complain...the bed was super UNcomfortable but like I said, it was only for 1 night....won’t do that again!

Prós: Location in the heart of Naples and the beds were very comfortable. Room and bathroom were clean One member of staff at reception was especially efficient and friendly.

Contras: The sitting areas were dull and there was not a decent outside space to sit, there was a very small terrace on the third floor, but we only came across this by chance. There were no tea or coffee making facilities in the room.

Contras: The restaurant was poor, long waits and food arriving out of sequence, reception gave poor information regarding taxi availability, if they tell you 2 minutes plan for 20 - 40.

Prós: Great location, excellent service in front of house and valet parking.

Prós: Loved the area - very old area of the city. Neighborhood is very real (not glitzy or pretentious) and gives a view of the quotidian Napoli. Some of the oldest and best pizzerias are in this area.

Contras: Key cards did not work reliably for rooms

Prós: We were upgraded to a suite.

Contras: The location is edgy.

Prós: The breakfast was very nice and the beds were comfortable.

Contras: We get a room in a mansarde, on the 4th floor, even we have had confirmed a superior room.This means, we have to walk thru a corridor were we get lost at a point to find a door who brought us to a set of stairs leading to the 4th floor .No elevator.The roof top was wood, even this is called a Pallazzo.From my perspective our room was more like a barn.The room have a tiny terrace ,who needs an urgent paint, and from which you can only see the rooftops in the neighborhood.In front of the hotel is a round under construction which makes everything dirty and dusty and very difficult to access.The streets near by are very narrow and bad looking , somehow like the favelas , you cannot feel safe after dark.The traffic was seriously disturbed and it takes like 30 minutes just to head the way to the airport in the morning.Even the hotel have a place to park in front of it, the staff have asked us to pay 28 euro for the parking service pretending that they will send us the car to a parking place and will bring us when we need.In fact the car was staying all night in front of the hotel.There was a sign to a parking near by , but since the streets look not safe we have been forced to pay for the “ car valet service”.I have recently stay in the MGallery hotel in Cologne , but this one in Naples is far away from that quality and it was truly a disappointment to find this hotel instead the hotel I have expected after my Cologne visit.I will avoid this chain in the future, just because this so bad experience.I have spent a week in Italy travelling and staying to different kind of hotels, none of them was a chain , but the last night in Naples have almost ruined my holiday due to all these .Another thing to be mentioned, the location is very far from the shopping street, even the concierge said we need 15 minutes to go to the Toledo street , actually it need more like 45 minutes thru some very ugly streets.In total an experience to avoid.

Prós: Building itself and its courtyards

Contras: My room was quiet - as requested - but tiny, and only on 1st floor

Prós: Beautiful courtyard with inexpensive breakfast that is all natural and organic including traditional Italian meats

Contras: The gym facilities are terrible for weightlifting. Good for cardio.