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10,0
Prós: Loved the property it was so beautiful and well kept!
Contras: The "valet" and front parking area is a little clustered but overall its OK
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8,8
Prós: The staff is extremely accommodating and the property is beautiful
Contras: The rooms vary greatly! This isn't an issue unless they are all over priced. We had 4 rooms last weekend - all around 400$ a night. They were all different sizes because parts of the hotel are different. The room in the old part of the hotel was barely large enough to walk around a queen size bed.
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10,0
Prós: exceptional customer service and Facilities
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2,2
Terrible!!! Don't believe the pictures online.
Prós: It was unique and historical.
Contras: It was not what was depicted on the Internet. We were deceived and no one seemed to care. It was dirty, small, and not the romantic get a way we had hoped for to celebrate our 10 year anniversary. We called to verify that the pool was included. It was but the pictures online were of the spa pool not the fitness club pool which was $140 more. Instead we spent our visit in the fitness pool. Barley luke warm, filled with screaming kids and no hot tub.
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9,4
Prós: I love the location and ambience of the resort. You definitely need to have an extra stash of money for the parking and resort fees. Not to mention taxes on the resort fees. But the staff and views from this resort are amazing. There are amazing places very close, food ,shopping , sites to see. I would go back as often as possible.
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10,0
Prós: The hotel lobby and the grounds
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7,1
Contras: It was a grade lower than when I stayed 10 years ago.
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10,0
Wonderful Weekend Getaway!
Prós: We loved everything about our stay at the Grove. The staff was amazing, professional and polite. The food and drinks were top notch. We will definitely be staying here again in the future.
Contras: The room was a bit hot at night even after lowering the temperature in the room.
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5,7
Outdated Room
Prós: The hotel is beautiful and the views are stunning. Just walking into the lobby is immediately calming.
Contras: I was very disappointed (and embarrassed, as staying here with a friend was my suggestion) with the room we were given. It had outdated wallpaper and green carpet, and the furniture was pretty beat-up. The bathroom was spacious, but had a tiny pedestal sink with nowhere for any toiletries. We had to keep all makeup, brushes, toothbrushes, etc on the dresser in the room. The bathroom looked like a hospital bathroom. There were 2 dim lamps in the room, with no mirror (except what looked like a medicine cabinet in the bathroom and a full- length mirror on the bathroom door - not helpful without good lighting). Not comfortable accommodations for two girls getting ready for dinner. Thankfully the beds were very comfortable. We spent over $300 for the room, which truthfully wasn't as nice as the La Quinta I stayed at 2 weeks ago. Based on other reviews, I am sure that there are more updated rooms available. I would insist on being assigned one of those. I will definitely be back to enjoy the beauty of the hotel, but will not be staying there again until they make some much needed updates.
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6,2
Over-rated
Prós: Atmosphere was romantic, and the staff was helpful. Resort was beautiful, with very vintage-y and comforting style. Sports complex was plentiful, with an indoor pool, lots of tennis courts, weight room, cardio room, and pool tables. Great room bar tenders were quick to greet you, very good cocktails, and friendly.
Contras: We couldnt get in or out of self parking because our card didnt work the entire stay, it was really, really inconvenient because we went out a lot for lunch and dinner. They did credit us the parking fee. This place is definitely not a last minute romantic trip kind of place. You better plan in advance if you want any type of spa services and dinner here. The good thing is, its so close to downtown, there's quite a good amount of restaurants to pick from. Overall, if you are planning to venture out, stay somewhere else. If you plan to fully use the amenities at the resort and stay there most of the time, then it would be worth the money.
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7,7
Prós: It was beautiful and all of the staff was extremely friendly!
Contras: It's small but you are charged a daily $25 fee for horrible coffee and "internet" which is NOT wifi. If I am going to pay for these extra things, I would expect them to be usable. In the world of smart phones and tablets, who carries a cable to plug into the internet? I have had better perks at a hotel half the price. I really expected more from a resort that is a part of the Omni family.
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7,4
40th Anniversary
Prós: The staff couldn't have been more friendly and accomodating. They helped us with resturant plans and Biltmore tours. We arrived back at our room to find complitmentary cheese and champagne to celebrate our 40th wedding anniversary. The entire ambience takes you back to another time when grand hotels were the place to stay in America. We didn't avail ourselves of the gym or spa (extra fee) but they looked inviting. The Grove is fairly close to the Biltmore (perhpas 3 miles?) which is close enough to make travelling back and forth and to downtown Asheville quick and easy but far enough away from the hustle and bustle of both areas.
Contras: As frugal seniors we wouldn't have chosen the Grove for our 40th wedding anniversary becasue of the cost but our children gave us a two night stay. At $400 per night with an additional $15 a night parking fee and $25 facilities use fee I equated it to the airlines and their charing "extra" fees. My opinon, if I'm paying close to $400 a night and not staying in a major cty, I think parking should be included in the price of the room. The room was one with a moutain view, comfortable and clean but. not the luxury I expected at that price. I may be being picky here but there were just two chairs in the room, the bath had only a shower and one sink. The room, with a king bed, was the style you'd find in any Hilton hotel but with a distant view of the mountains. If you stay here I would recommend a less expensive room and use the saved money to treat yourself to the Spa. We have stayed at the Mohonk Mountain House in NY and for about the same price had a fireplace in the room, trails and climbs on the property and breakfast/dinner included. I also think Monhonk is expensive but I think I'm comparing that inn with the Grove which may be unfair on my part. So my ONLY dislike was the value for the money but for the special occasion and since "the kids" were paying for it, what more can I say?.
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10,0
Prós: Loved the property it was so beautiful and well kept!
Contras: The "valet" and front parking area is a little clustered but overall its OK
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8,8
Prós: The staff is extremely accommodating and the property is beautiful
Contras: The rooms vary greatly! This isn't an issue unless they are all over priced. We had 4 rooms last weekend - all around 400$ a night. They were all different sizes because parts of the hotel are different. The room in the old part of the hotel was barely large enough to walk around a queen size bed.
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10,0
Prós: exceptional customer service and Facilities
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9,4
Prós: I love the location and ambience of the resort. You definitely need to have an extra stash of money for the parking and resort fees. Not to mention taxes on the resort fees. But the staff and views from this resort are amazing. There are amazing places very close, food ,shopping , sites to see. I would go back as often as possible.
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10,0
Prós: The hotel lobby and the grounds
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10,0
Wonderful Weekend Getaway!
Prós: We loved everything about our stay at the Grove. The staff was amazing, professional and polite. The food and drinks were top notch. We will definitely be staying here again in the future.
Contras: The room was a bit hot at night even after lowering the temperature in the room.
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7,1
Contras: It was a grade lower than when I stayed 10 years ago.
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7,7
Prós: It was beautiful and all of the staff was extremely friendly!
Contras: It's small but you are charged a daily $25 fee for horrible coffee and "internet" which is NOT wifi. If I am going to pay for these extra things, I would expect them to be usable. In the world of smart phones and tablets, who carries a cable to plug into the internet? I have had better perks at a hotel half the price. I really expected more from a resort that is a part of the Omni family.
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7,4
40th Anniversary
Prós: The staff couldn't have been more friendly and accomodating. They helped us with resturant plans and Biltmore tours. We arrived back at our room to find complitmentary cheese and champagne to celebrate our 40th wedding anniversary. The entire ambience takes you back to another time when grand hotels were the place to stay in America. We didn't avail ourselves of the gym or spa (extra fee) but they looked inviting. The Grove is fairly close to the Biltmore (perhpas 3 miles?) which is close enough to make travelling back and forth and to downtown Asheville quick and easy but far enough away from the hustle and bustle of both areas.
Contras: As frugal seniors we wouldn't have chosen the Grove for our 40th wedding anniversary becasue of the cost but our children gave us a two night stay. At $400 per night with an additional $15 a night parking fee and $25 facilities use fee I equated it to the airlines and their charing "extra" fees. My opinon, if I'm paying close to $400 a night and not staying in a major cty, I think parking should be included in the price of the room. The room was one with a moutain view, comfortable and clean but. not the luxury I expected at that price. I may be being picky here but there were just two chairs in the room, the bath had only a shower and one sink. The room, with a king bed, was the style you'd find in any Hilton hotel but with a distant view of the mountains. If you stay here I would recommend a less expensive room and use the saved money to treat yourself to the Spa. We have stayed at the Mohonk Mountain House in NY and for about the same price had a fireplace in the room, trails and climbs on the property and breakfast/dinner included. I also think Monhonk is expensive but I think I'm comparing that inn with the Grove which may be unfair on my part. So my ONLY dislike was the value for the money but for the special occasion and since "the kids" were paying for it, what more can I say?.
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2,2
Terrible!!! Don't believe the pictures online.
Prós: It was unique and historical.
Contras: It was not what was depicted on the Internet. We were deceived and no one seemed to care. It was dirty, small, and not the romantic get a way we had hoped for to celebrate our 10 year anniversary. We called to verify that the pool was included. It was but the pictures online were of the spa pool not the fitness club pool which was $140 more. Instead we spent our visit in the fitness pool. Barley luke warm, filled with screaming kids and no hot tub.
avaliação de
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5,7
Outdated Room
Prós: The hotel is beautiful and the views are stunning. Just walking into the lobby is immediately calming.
Contras: I was very disappointed (and embarrassed, as staying here with a friend was my suggestion) with the room we were given. It had outdated wallpaper and green carpet, and the furniture was pretty beat-up. The bathroom was spacious, but had a tiny pedestal sink with nowhere for any toiletries. We had to keep all makeup, brushes, toothbrushes, etc on the dresser in the room. The bathroom looked like a hospital bathroom. There were 2 dim lamps in the room, with no mirror (except what looked like a medicine cabinet in the bathroom and a full- length mirror on the bathroom door - not helpful without good lighting). Not comfortable accommodations for two girls getting ready for dinner. Thankfully the beds were very comfortable. We spent over $300 for the room, which truthfully wasn't as nice as the La Quinta I stayed at 2 weeks ago. Based on other reviews, I am sure that there are more updated rooms available. I would insist on being assigned one of those. I will definitely be back to enjoy the beauty of the hotel, but will not be staying there again until they make some much needed updates.
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6,2
Over-rated
Prós: Atmosphere was romantic, and the staff was helpful. Resort was beautiful, with very vintage-y and comforting style. Sports complex was plentiful, with an indoor pool, lots of tennis courts, weight room, cardio room, and pool tables. Great room bar tenders were quick to greet you, very good cocktails, and friendly.
Contras: We couldnt get in or out of self parking because our card didnt work the entire stay, it was really, really inconvenient because we went out a lot for lunch and dinner. They did credit us the parking fee. This place is definitely not a last minute romantic trip kind of place. You better plan in advance if you want any type of spa services and dinner here. The good thing is, its so close to downtown, there's quite a good amount of restaurants to pick from. Overall, if you are planning to venture out, stay somewhere else. If you plan to fully use the amenities at the resort and stay there most of the time, then it would be worth the money.
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