Good service in Jackson, Ms
Prós: The staff made sure I had a vehicle that worked for my needs and quick. The vehicle was clean and ready. Excellent
Contras: noneavaliação de
Prós: Great experienceavaliação de
Prós: upgraded vehicle for the same cost Easy in and out processavaliação de
Prós: Quality and quickness
Contras: Nothingavaliação de
Prós: The price was not bad. But I guess you get what you pay for!
Contras: The guy working at the counter (from Hertz even thought I was renting from Thrifty) could take a few lessons in customer service. He was rude and argumentative. But that was understandable since he then had his manager call me as soon as I left the airport (WHILE I WAS DRIVING). His manager was also severely lacking in customer services. When asked directly about policies on the company website, he got very defensive and began yelling at me. I apologized for his lack of knowledge and hung up because I don't usually use the phone while I am driving. I will NEVER rent from them again. Their people are not trained in their policies and exceptions. And then they are rude. I did not find either one of their behaviors acceptable when dealing with anyone, much less your customer! Imagine the treatment I would have gotten if I had had a problem and needed help! The car was only mildly clean and it smelled.avaliação de
Smelled of marijuana.
Prós: Customer service was very nice, and the car was great, but it smelled of marijuana. I bought an air freshener but that didn't help much.avaliação de
Contras: Poor car selection, terrible check in and drop off process.avaliação de