Aluguel de carros - Jackson

No one at the counter

Prós: Price

Contras: Zero customer service at time of pick up

Ended up with a minivan :(

Contras: The description was very misleading of the type of vehicle I would be getting, and when I got there, it was the only car left.

Relief

Prós: Told reserved "manager's special", so had to take a minivan. There was no mention of that during the initial reservation on the website. I protested that online develop behind me so I took the minivan, but when I went to the lot, I was relieved to find nice little sedan instead.

Contras: Initial bad news, followed by relief. I would really hate to believe Alamo with bait and switch at a higher rate which is what the clerk said might happen. I was just having him check when the line started behind me. He did mention I was about the tenth customer that was offered the manager special and others had ended up getting a different type of car, presumably at an increased cost. The car was nice, but not clean. Crumbs everywhere!

I was not satisfied with the Insurance offer's

Prós: The car was clean, good on gas, pick up and drop off was good.

Contras: The car was too small, the agents didn't explain the Insurance well. I paid for insurance and locked the key in the trunk and I had to pay another $60. That could have been avoided if that was explained when I picked the car up. Thanks. DEBORAH CHUKKA

Prós: The lady in Mobile that exchanged the car was nice.

Contras: The car engine warning light came on and the radio screen went black about two hours into our trip. We were on a long trip from Jackson, MS to St. Augustine, FL. So we spent an hour locating and trading out the car for another one in Mobile. The lady at the counter was nice. But, there was no additional time added to our contract so we had to rush to Florida so that we wouldn't have an additional charge.

Contras: I couldn't rent your car because I did not have a utility bill with my name and address on it

Misleading size description

Prós: The staff members at the desk in the terminal were helpful and courteous.

Contras: The car was listed as suitable for 5 adults, but it was a Ford Fiesta, which was not large enough for 5 adults to be comfortable. A car model was not given, so I did not know this until I was in the garage. There is poor signage to tell you where the Dollar cars are- I rent from this airport regularly and had to walk around clicking the key fob until I found it. And there was no one checking-in the cars as people returned, so I had to go back into the terminal and turn in paperwork at the desk before I could proceed to my flight.

No Cars Available

Contras: When I arrived to pick up the car I had reserved I was told they didn't have any available.

Who is on duty?

Contras: No one was working at the desk until 12 noon on day of return. Refueled the vehicle but was charged a refuel service fee. Windows were dirty. No one on duty to check vehicle on leaving facility. No one on duty when returning vehicle. Pick up and return was approximately 9:00 AM.

Do NOT Book with Dollar Rental

Prós: Nothing to like.

Contras: No attendant was there to check me in. Had to go with Hertz.

What rental?

Prós: Dollar in Jackson no longer staffs their night shift. I arrived at 9:25pm for an agreed upon 10:00pm pickup and no one was at the counter or anywhere else in affiliation with Dollar. The Hertz rep (who a future a Dollar phone rep would tell me to go see) told me that the Dollar rep had left at 3:45pm and that there hadn't been a night shift Dollar person lately. No one rented me a car and I had to pay 3x as much with a different company. I'll never use Dollar again.

Contras: I didn't like... my reservation not being honored and having to play over $100 more for a less than two day reservation to a different company for a last second rental because the local Dollar office failed to hire anyone to work for night shifts.

Prós: Size.

Contras: Van was not there when arrived. Staff rude Van dirty Van was missing key parts: running board was broken off, driver side outside mirror was broken, driver side window would not let down

Prós: Nothing

Contras: I got the reservation for a pickup at a location. I got there, waited 90 minutes, no one shows up..... only to be told I had to go inside the airport and pick up the vehicle there. I get there, and of course, there's a line of people there.... just decided to cancel my reservation..... so my experience was POOR

Stressful

Prós: The clerk was friendly and cheerful.

Contras: This was my very first time renting a car ever. I was very nervous about it, but thought it was my best option. So, I reserved the car online and called the Jackson Airport Enterprise to confirm that I would pickup and drop off at the airport. After being assured that was right, I tried to relax; but when I got to Jackson to pick up my rental, I was told I would have to pay for a taxi to go pickup my car. This would cost $30 to pick up and $30 to get back to airport after drop off. Then I couldn't count on making my flight. My other option was to pay an additional $70 to get a car at the airport. I agreed to the $70 since now I'm feeling stranded. Then the clerk wouldn't let me pay ahead with my debit and place a deposit on my credit card. He insisted I pay at pick up. When I arrived to return the car, Enterprise wasn't even open. My flight left at 6 a.m. so I had to accept that they would charge my credit card. I don't like credit and really prefer to pay as I go. Now, I'm left watching for the charge to show up on my statement to make sure they don't overcharge me. The stress continues...

Prós: The vehicle was nice

Contras: They didn't have the car ready, there was personal belongings of the previous driver still in the car. Also, the car needed some maintenance(an alignment). I generally don't have any problems with Enterprise!

Sad that I had a bad experience

Prós: I usually love enterprise, but I found the people behind the counter rude and uncaring. And, a car that was $13/day on line turned out to be $40/ day with the only explanation being "taxes"

Location

Prós: Found I had reserved the car at a different location than the airport in Jackson, MS. Clerk could not transfer the reservation to the airport location. I would have had to take a cab to the other rental location. I had to call and cancel the reservation and make a new reservation at the airport. Originally I had booked online through Kayak. When I got to the garage to pick up my car, they were out of economic cars. They upgraded me to a Ford Expedition. It was a tank for one person. The weather was bad so it worked out.

Poor Service

Contras: The young lady at the counter wasn't professional at all. Not very helpful. I feel the insurance is too high at the counter.

Car was not great

Prós: The car we drove was a lemon. Even though the car had less than 1000 miles on it, it drove horribly. The seats were uncomfortable, the ride was loud and bumpy and the overall construction was flimsy. The tailgate would not close easily and the alarm went off inexplicably a few times. I would not rent this car again.

Contras: The car we drove was a lemon. Even though the car had less than 1000 miles on it, it drove horribly. The seats were uncomfortable, the ride was loud and bumpy and the overall construction was flimsy. The tailgate would not close easily and the alarm went off inexplicably a few times. I would not rent this car again.

Rental office ran out of cars, sent me to a airpor

Prós: Nothing

Contras: Hertz called me the day of the rental and told me they didn't have any cars at their office. Directed me to their airport location. I was assured by the office that the reservation would transfer over. I called the hotline to confirm. Lady said it was now $180 instead of $120. Then she told me she would fix it. Got to the airport and it was $180. They refused to change it. Terrible service.

Prós: The customer service is fine

Contras: I had 2 separate rental cars with mechanical issues, causing me to spend over 12 hours of my trip dealing with trying to get a new rental car. And when I brought this to the attention of the company, I was only offered a 10% off my next rental.

Disappointed

Prós: Nothing

Contras: Kayak should tell people about the rental car policies. It's not as easy as it sounds, especially if you don't have a credit card. Sins rental car places don't take debit cards, and the ones that do run a credit check. If your credit is bad, they turn you away. Kayak need another layer that checks for that before booking .. I wasted my time going to the car rental place to learn I could not get a rental car or pay a hefty hold fee.

Contras: Scheduled pick up for 8pm. They closed at 8pm and no one was able to assist me with rental. I had to cancel and order another car last minute through a different company. I had to pay more and lost 2 hours of time. Called Bridget Whiteman, the supervisor, and she recommended I wait until the next morning to pick up the car. Very poor service and would not recommend.

Worst value and customer service ever

Contras: After making online reservations and driving across town to pick up the rental car, the rude agent said that I must have a "printed utility bill" as proof of residency. I am 65 years old with a valid drivers license. I provided the license and credit card as I always do and she said she could not rent me the vehicle without the "printed proof of residency". I rent cars almost weekly and will never use Payless again.

Prós: The price was not bad. But I guess you get what you pay for!

Contras: The guy working at the counter (from Hertz even thought I was renting from Thrifty) could take a few lessons in customer service. He was rude and argumentative. But that was understandable since he then had his manager call me as soon as I left the airport (WHILE I WAS DRIVING). His manager was also severely lacking in customer services. When asked directly about policies on the company website, he got very defensive and began yelling at me. I apologized for his lack of knowledge and hung up because I don't usually use the phone while I am driving. I will NEVER rent from them again. Their people are not trained in their policies and exceptions. And then they are rude. I did not find either one of their behaviors acceptable when dealing with anyone, much less your customer! Imagine the treatment I would have gotten if I had had a problem and needed help! The car was only mildly clean and it smelled.

Prós: Nothing

Contras: Poor car selection, terrible check in and drop off process.