Avaliações recentes
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9,2
Prós: Staff was very friendly.
Contras: Outside of car was not washed before my pick-up. Representative did offer to take my car down the road to carwash, because their location does not have car wash facilities. I was running late for function, therefore could not take him up on offer. Otherwise, everything else was great.
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6,8
Prós: staff was nice, but lines were a bit long
Contras: the car was dirty and fuel tank half full when I picked up the car.
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3,6
Contras: Girl who serve me she need more smiley face . Improve her professionalism, should be helpful for customer. Not to lose customer by her ignorance behavior
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7,6
Prós: Staff was friendly and so helpful! Only place open on a Sunday and our flight was canceled so I needed to get home by driving. They found me a reliable vehicle that my Mother, daughters and I could fit comfortably in. So grateful for the help.
Contras: Van was easy to drive and low mileage which makes me feel confident we’d be able to drive to 10 hours across the state. Only thing was it smelled inside and there was something sprayed in inside windshield and dash. It would have been better if the car was windshield was cleaner.
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9,2
Prós: Car was great. Check out guy was nice. I was 2 gallons below the tank return level, and after I asked, he waived the fee.
Contras: They don't rent EZ Pass devices like other car rental companies do. The toll charges go to your credit card automatically from the toll service. Enterprise charges a $3.95 "toll processing fee" for not doing anything. Other companies rent you a device for a flat fee per day, unlimited tolls.
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10,0
Prós: All steps during the process were easy and fast.
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10,0
Prós: The staff was just excellent in everything. I will definitely use this location again. Keep up the good work Mr. Boris and Ms. Lenny.
Contras: Keep doing an excellent job.
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4,8
Prós: The women that helped me were very nice.
Contras: I wasn’t told the daily insurance was optional. I was told to pick from basic or higher. This cost an extra $140.00 which is not professional in my opinion.
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6,0
Charge for extra miles
Prós: Unlimited miles but you can’t drive more than 150 miles.they charge extra.
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10,0
Prós: Great service
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8,8
Local office was great, central customer service was terrible
Prós: The staff at the Queens Village office was great and the value of the rental was excellent.
Contras: My car got a flat in Massachusetts and Enterprise did nothing to help. After a wait of five hours, roadside assistance told me they had arranged a replacement car- which they insisted upon, rather than simply patching the damaged tire. When I arrived at the local office, there was no car for me. I was subsequently told I would be charged for not returning the car on-time (which I could not do, as I was stranded in Massachusetts). The local office staff are helpful but the central office is terrible.
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10,0
Excellent
Prós: Friendly efficient sevice. Car worked well. Conveniently located from JFK but needed to take an UBER for $35 @ way. Good deal at this location
Contras: No free drop off or pick up
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9,2
Prós: Staff was very friendly.
Contras: Outside of car was not washed before my pick-up. Representative did offer to take my car down the road to carwash, because their location does not have car wash facilities. I was running late for function, therefore could not take him up on offer. Otherwise, everything else was great.
avaliação de
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9,2
Prós: Car was great. Check out guy was nice. I was 2 gallons below the tank return level, and after I asked, he waived the fee.
Contras: They don't rent EZ Pass devices like other car rental companies do. The toll charges go to your credit card automatically from the toll service. Enterprise charges a $3.95 "toll processing fee" for not doing anything. Other companies rent you a device for a flat fee per day, unlimited tolls.
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10,0
Prós: All steps during the process were easy and fast.
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10,0
Prós: The staff was just excellent in everything. I will definitely use this location again. Keep up the good work Mr. Boris and Ms. Lenny.
Contras: Keep doing an excellent job.
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10,0
Prós: Great service
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8,8
Local office was great, central customer service was terrible
Prós: The staff at the Queens Village office was great and the value of the rental was excellent.
Contras: My car got a flat in Massachusetts and Enterprise did nothing to help. After a wait of five hours, roadside assistance told me they had arranged a replacement car- which they insisted upon, rather than simply patching the damaged tire. When I arrived at the local office, there was no car for me. I was subsequently told I would be charged for not returning the car on-time (which I could not do, as I was stranded in Massachusetts). The local office staff are helpful but the central office is terrible.
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10,0
Excellent
Prós: Friendly efficient sevice. Car worked well. Conveniently located from JFK but needed to take an UBER for $35 @ way. Good deal at this location
Contras: No free drop off or pick up
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6,8
Prós: staff was nice, but lines were a bit long
Contras: the car was dirty and fuel tank half full when I picked up the car.
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7,6
Prós: Staff was friendly and so helpful! Only place open on a Sunday and our flight was canceled so I needed to get home by driving. They found me a reliable vehicle that my Mother, daughters and I could fit comfortably in. So grateful for the help.
Contras: Van was easy to drive and low mileage which makes me feel confident we’d be able to drive to 10 hours across the state. Only thing was it smelled inside and there was something sprayed in inside windshield and dash. It would have been better if the car was windshield was cleaner.
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3,6
Contras: Girl who serve me she need more smiley face . Improve her professionalism, should be helpful for customer. Not to lose customer by her ignorance behavior
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4,8
Prós: The women that helped me were very nice.
Contras: I wasn’t told the daily insurance was optional. I was told to pick from basic or higher. This cost an extra $140.00 which is not professional in my opinion.
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6,0
Charge for extra miles
Prós: Unlimited miles but you can’t drive more than 150 miles.they charge extra.
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