Avaliações recentes
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2,0
Prós: Not friendly and definitely not helpful.
Contras: Employees should arrive to work on time and not arriving late and then proceeding to sanitize the area before. This should have been done prior to customer arrival and especially not when you, the employee arrived late.
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9,2
Prós: Drop off was fast and easy.
Contras: Better service personal during pickup
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4,0
Prós: The drop off was very easy.
Contras: We had a terrible experience when picking up the vehicle we booked a week in advance. They didn’t have the SUV or any SUV similar and they didn’t mention that to my husband until he had signed and did all the paperwork. We ended up getting a minivan even though we didn’t want it, because otherwise we would have to wait another 40 min. to maybe get the car we booked. Very unprofessional and disappointing.
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9,2
Prós: The staff was so friendly, pick up and drop off were easy, and the car was clean and perfect for our needs.
Contras: It was very expensive!
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2,0
Prós: Nothing.
Contras: The rental company wouldn’t rent the car to me which was a clear breach of their own rental policies listed in their own website. The employees were disrespectful and I was discriminated as due to my origin and language they decided to not follow their own company rules which were the basis for me to decide to rent with that company.
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9,6
Prós: Yes, very friendly and helpful.
Contras: Better explain how EZPASS works. My car wasn’t equipped with that (it was licensed in Louisiana) so I wasn’t sure what to do when going through tolls. I thought they said it had EZPASS but also heard them say the state would bill me if necessary.
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9,6
Prós: Requested a second cleaning and it was done quickly no questions asked !
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7,2
Prós: Great staff. Quick pickup and drop off.
Contras: Car was not throughly cleaned. There was a lingering marijuana smell.
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2,8
Contras: I didn’t get the rental car. When I called they told me to bring two utility bills, two pieces of identification and there would be a $600 deposit plus the cost of the rental. They never mentioned a credit check or that my electric bill cannot be a turn off notice (bill was paid but that was the only prior bill I found). Unfortunately your manager at that location was rude and insulting. She looked at the turnoff notice and said “what makes me feel you can pay for this rental if you can’t even pay your electric bill”. I was highly insulted. She is not supposed to judge whether or not I can pay my bill. When you are in the people service industry, you have to know how to conduct yourself. I went to enterprise and rented a Chevy Malibu with no problem and they only asked for a $200 deposit. I WILL NEVER RENT WITH YOUR COMPANY AGAIN!
avaliação de
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9,2
Prós: The rental exceeded expectations. The vehicle was in a pristine condition and was in a good condition to fulfil my needs.
Contras: I was not explained at my bill properly. I saw a 14.5 percent fee for pick up and drop off which I thought was absurd and then upon reviewing further I was being charged double tax 12.5% tax for the store and then 8% tax for sales. I believe that I was charged about 35% more than the actual rental should have been.
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8,4
Prós: Great car. Easy pick-up and drop-off.
Contras: I would have liked the car to be a bit cleaner.
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2,8
Prós: The car was good
Contras: The staff demand for a international driver license. To solve the problem we call customer service of Alamo and they told us (in front of the manager of the store) that the international license was not necessary, but they insist and make us pay $65 more for a permit which they sold but that is not valid for the US. Incredible!! Also they didn’t respect the price of the rental.
avaliação de
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9,2
Prós: Drop off was fast and easy.
Contras: Better service personal during pickup
avaliação de
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9,2
Prós: The staff was so friendly, pick up and drop off were easy, and the car was clean and perfect for our needs.
Contras: It was very expensive!
avaliação de
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9,6
Prós: Yes, very friendly and helpful.
Contras: Better explain how EZPASS works. My car wasn’t equipped with that (it was licensed in Louisiana) so I wasn’t sure what to do when going through tolls. I thought they said it had EZPASS but also heard them say the state would bill me if necessary.
avaliação de
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9,6
Prós: Requested a second cleaning and it was done quickly no questions asked !
avaliação de
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9,2
Prós: The rental exceeded expectations. The vehicle was in a pristine condition and was in a good condition to fulfil my needs.
Contras: I was not explained at my bill properly. I saw a 14.5 percent fee for pick up and drop off which I thought was absurd and then upon reviewing further I was being charged double tax 12.5% tax for the store and then 8% tax for sales. I believe that I was charged about 35% more than the actual rental should have been.
avaliação de
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2,0
Prós: Not friendly and definitely not helpful.
Contras: Employees should arrive to work on time and not arriving late and then proceeding to sanitize the area before. This should have been done prior to customer arrival and especially not when you, the employee arrived late.
avaliação de
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4,0
Prós: The drop off was very easy.
Contras: We had a terrible experience when picking up the vehicle we booked a week in advance. They didn’t have the SUV or any SUV similar and they didn’t mention that to my husband until he had signed and did all the paperwork. We ended up getting a minivan even though we didn’t want it, because otherwise we would have to wait another 40 min. to maybe get the car we booked. Very unprofessional and disappointing.
avaliação de
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2,0
Prós: Nothing.
Contras: The rental company wouldn’t rent the car to me which was a clear breach of their own rental policies listed in their own website. The employees were disrespectful and I was discriminated as due to my origin and language they decided to not follow their own company rules which were the basis for me to decide to rent with that company.
avaliação de
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2,8
Contras: I didn’t get the rental car. When I called they told me to bring two utility bills, two pieces of identification and there would be a $600 deposit plus the cost of the rental. They never mentioned a credit check or that my electric bill cannot be a turn off notice (bill was paid but that was the only prior bill I found). Unfortunately your manager at that location was rude and insulting. She looked at the turnoff notice and said “what makes me feel you can pay for this rental if you can’t even pay your electric bill”. I was highly insulted. She is not supposed to judge whether or not I can pay my bill. When you are in the people service industry, you have to know how to conduct yourself. I went to enterprise and rented a Chevy Malibu with no problem and they only asked for a $200 deposit. I WILL NEVER RENT WITH YOUR COMPANY AGAIN!
avaliação de
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2,8
Prós: The car was good
Contras: The staff demand for a international driver license. To solve the problem we call customer service of Alamo and they told us (in front of the manager of the store) that the international license was not necessary, but they insist and make us pay $65 more for a permit which they sold but that is not valid for the US. Incredible!! Also they didn’t respect the price of the rental.
avaliação de
