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7,6
Prós: Staff was friendly and so helpful! Only place open on a Sunday and our flight was canceled so I needed to get home by driving. They found me a reliable vehicle that my Mother, daughters and I could fit comfortably in. So grateful for the help.
Contras: Van was easy to drive and low mileage which makes me feel confident we’d be able to drive to 10 hours across the state. Only thing was it smelled inside and there was something sprayed in inside windshield and dash. It would have been better if the car was windshield was cleaner.
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9,2
Prós: Car was great. Check out guy was nice. I was 2 gallons below the tank return level, and after I asked, he waived the fee.
Contras: They don't rent EZ Pass devices like other car rental companies do. The toll charges go to your credit card automatically from the toll service. Enterprise charges a $3.95 "toll processing fee" for not doing anything. Other companies rent you a device for a flat fee per day, unlimited tolls.
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10,0
Prós: All steps during the process were easy and fast.
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10,0
Prós: The staff was just excellent in everything. I will definitely use this location again. Keep up the good work Mr. Boris and Ms. Lenny.
Contras: Keep doing an excellent job.
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4,8
Prós: The women that helped me were very nice.
Contras: I wasn’t told the daily insurance was optional. I was told to pick from basic or higher. This cost an extra $140.00 which is not professional in my opinion.
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6,0
Charge for extra miles
Prós: Unlimited miles but you can’t drive more than 150 miles.they charge extra.
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10,0
Prós: Great service
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8,8
Local office was great, central customer service was terrible
Prós: The staff at the Queens Village office was great and the value of the rental was excellent.
Contras: My car got a flat in Massachusetts and Enterprise did nothing to help. After a wait of five hours, roadside assistance told me they had arranged a replacement car- which they insisted upon, rather than simply patching the damaged tire. When I arrived at the local office, there was no car for me. I was subsequently told I would be charged for not returning the car on-time (which I could not do, as I was stranded in Massachusetts). The local office staff are helpful but the central office is terrible.
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10,0
Excellent
Prós: Friendly efficient sevice. Car worked well. Conveniently located from JFK but needed to take an UBER for $35 @ way. Good deal at this location
Contras: No free drop off or pick up
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5,6
Prós: Car was available when I picked it up, the attendants were friendly
Contras: Car was dirty and beat up. They offered to take it to the car wash but I was already running late
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10,0
Great service! Professional knowledgeable staff!
Prós: Excellent service by the manager there, Jason (I believe that was his name), as well as all the staff! True professional, and was incredibly nice. They were able to upgrade me to a nicer rental (a class or 2 up) than what I requested. I will most definitely be returning for my next rental needs. They mention and offer to you unnecessary extras but were also very knowledgeable about what was actually useful to get and what wasn't for my specific circumstances, and they did not lie about a single thing.
Contras: I have no complaints whatsoever. There was literally nothing that I could have requested more from a car rental.
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10,0
Prós: Very friendly
Contras: Nothing
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9,2
Prós: Car was great. Check out guy was nice. I was 2 gallons below the tank return level, and after I asked, he waived the fee.
Contras: They don't rent EZ Pass devices like other car rental companies do. The toll charges go to your credit card automatically from the toll service. Enterprise charges a $3.95 "toll processing fee" for not doing anything. Other companies rent you a device for a flat fee per day, unlimited tolls.
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10,0
Prós: All steps during the process were easy and fast.
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10,0
Prós: The staff was just excellent in everything. I will definitely use this location again. Keep up the good work Mr. Boris and Ms. Lenny.
Contras: Keep doing an excellent job.
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10,0
Prós: Great service
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8,8
Local office was great, central customer service was terrible
Prós: The staff at the Queens Village office was great and the value of the rental was excellent.
Contras: My car got a flat in Massachusetts and Enterprise did nothing to help. After a wait of five hours, roadside assistance told me they had arranged a replacement car- which they insisted upon, rather than simply patching the damaged tire. When I arrived at the local office, there was no car for me. I was subsequently told I would be charged for not returning the car on-time (which I could not do, as I was stranded in Massachusetts). The local office staff are helpful but the central office is terrible.
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10,0
Excellent
Prós: Friendly efficient sevice. Car worked well. Conveniently located from JFK but needed to take an UBER for $35 @ way. Good deal at this location
Contras: No free drop off or pick up
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10,0
Great service! Professional knowledgeable staff!
Prós: Excellent service by the manager there, Jason (I believe that was his name), as well as all the staff! True professional, and was incredibly nice. They were able to upgrade me to a nicer rental (a class or 2 up) than what I requested. I will most definitely be returning for my next rental needs. They mention and offer to you unnecessary extras but were also very knowledgeable about what was actually useful to get and what wasn't for my specific circumstances, and they did not lie about a single thing.
Contras: I have no complaints whatsoever. There was literally nothing that I could have requested more from a car rental.
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10,0
Prós: Very friendly
Contras: Nothing
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4,8
Prós: The women that helped me were very nice.
Contras: I wasn’t told the daily insurance was optional. I was told to pick from basic or higher. This cost an extra $140.00 which is not professional in my opinion.
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6,0
Charge for extra miles
Prós: Unlimited miles but you can’t drive more than 150 miles.they charge extra.
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5,6
Prós: Car was available when I picked it up, the attendants were friendly
Contras: Car was dirty and beat up. They offered to take it to the car wash but I was already running late
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