Hotéis em Queens

Prós: This hotel is always so extremely immaculate, but in the wake if the Coronavirus, they cleaned it even more for our safety and I appreciate that very much.

Prós: 24h check-in/out fast wifi good location friendly staff good TV large bed shampoos towels cleaning service every day

Contras: 100USD deposit at check-in

Prós: Very convenient location (4 minutes away from train station) and very quiet, excellent to have a place just to sleep at night.

Contras: Room have no closet and no soap bar (they have a dispenser with liquid soap in the shower).

Prós: The room is warm, and rather comfortable at that price. The location Is ok, 15 min from manhattan by metro.

Contras: I was staying at your hotel 17-20 March, I paid by cash at check in. Today 6april and the hotel withdraw 105,34$ from my account. Why? The bank promised to return it in 20 days, but still now I count on this money! Отправлено с iPhone

Prós: A good stay with value of money , Clean and maintain

Contras: No complaints

Prós: Nothing

Contras: Personnel, wrong price at booking ( it is booking price plus $50), attitude towards clients

Prós: Nothing.

Contras: There is no kitchen, though the idiotic male front desk rep Valeree said there is. The rooms have no seating area, and are very small. The window doesn't open. The bathroom has no hooks on wall nor shower wall. Friday 1:18pm she didn't use water and scrubber in shower and only vacuumed because I was watching. Saturday 1:15pm did not clean shower nor vacuum, did not change bedding of top right bunk despite the blood puddles on center areas. Did not change bottom right bunk despite not doing so the prior 2 days and seeing the stained blanket and pillow case. Sunday 12:18pm housekeeper did not clean shower nor vacuum. 1:20pm i called front desk. 5:21pm nobody has come to clean, yet a woman just checked in to bottom right bunk from San Diego. * 1:37pm Monday 2/10/20 housekeeper came. 1:47pm she left without vacuuming nor cleaning sink nor shower. Roomate Ruton from Jordan peeps into corner room in other side of elevators and asks her to come vacuum. She comes about 5 minutes later, only vacuums center of floor (not near window, beds, foyer), and leaves, so the same dirt, lint, feathers, dandruff, hairs, crumbs and other particles are still on carpet from now three days ago and that's not including all the same that's underneath the beds and luggages in rooms that are a constant revolving door of 4 humans/guests. I checked the shower before taking a shower, and immediately open room door to ask the housekeeper to come clean the bathroom, shes getting in the elevator with the vacuum and linen bag and garbage bag as if she's done cleaning the rooms of the floor. Before the elevator door closed i said in Espanol, pardon me, mada'm, was that you who was just in this room? She said, yes. I asked her to clean at least the particles and hairs from bathroom sink, floor and shower. She came in and used the vacuum hose to pick up some of the hairs, left the rest

Prós: Shower

Contras: Staffs were rude/unprofessional, can't speak English. Came to fix TV, couldn't fix it and the whole time leaned his body on the bed! I had to tell him not to do that. Then he vdo call w supervisor tried to fix TV for half hour, had to tell hm to leave!!

Prós: There was a bed in the room

Contras: Upon arriving, there was a yelling customer. The hotel rep did nothing about it. The bathrooms were a little dirty. It's been days and the $100 hold has not been released from my credit card. Overall, not happy

Prós: Actually the room was not the same that one I saw and we cancel the and it's even not painting areservation and left

Contras: Not clear

Prós: The room was clean. The bed was comfortable. The shower worked properly. I am glad that I picked this place.

Prós: Rate given, close to Metro

Contras: Some front desk personnel are kind of rude

Prós: The place might not be for everyone. The design is "artsy" and industrial as per manager and exposed concrete might be your kind of thing or not. The manhattan view is great if you don't look down at the houses that are below with with exposed dumpsters. I think it's decent if you're traveling alone, then again this might be perfect for others.

Contras: The place might not be for everyone. The design is "artsy" as per manager and exposed concrete might be your kind of thing or not. The manhattan view is great if you don't look down at the houses that are below with with exposed dumpsters. I think it's decent if you're traveling alone, then again this might be perfect for others.

Prós: The balcony was very big if you have a room that comes with a private balcony, otherwise you’re probably going to be terrified of being in this balcony

Contras: The room was a bit too pricey for the amount of space that I received. The room did not have a refrigerator and I had some ice cream go to waste

Prós: Manhattan view & toiletries

Contras: Horrible parking situation, on same block as school so good luck Monday through Friday. Restaurant on site not good. Gym has one treadmill and 1 elliptical and that's pretty much it. No iron in room , available upon request

Prós: Comfortable bed, nice bathroom, accommodated us for an early check in

Contras: A little bare-bones for a 4-star, but compared to comparably priced hotels for the night we stayed I think it was great.

Prós: friendly, chill staff. nice amenities. great view from our room across the river and on the roof

Contras: it's concrete, so doors closing are loud, but not bad.

Prós: It was a cool location.

Contras: I went there for a one night getaway to think. It turned out I must have chosen the wrong night and/or the wrong floor. Perhaps it was a graduation party, but noise and music all night kept me from resting. Also the construction behind the added to the noise level.

Prós: View from 11th floor corner room was outstanding.

Contras: Not having a coffee maker and a refrigerator in the room!

Prós: Beds are super comfortable. Breakfast was yummy. Great location to get to the subway.

Contras: Need another chair in the room and a luggage rack already in the room (you have to request one).

Prós: Only the view

Contras: Not clean and pictures are different than reality

Prós: The Manhattan balcony view was amazing

Contras: Room service was a little slow with things, but I'm sure it was extremely busy because of the high volume of people on the weekend

Prós: The decor and cleanliness were lovely, and the location was great - quicker walk to subway and trip to Manhattan than I'd expected. Bed and sheets very comfortable, quality towels, and spacious room and bathroom. View was also terrific.

Contras: The only reasons I'm not giving 5 stars are: not enough towels for a couple (despite asking for more). Breakfast/coffee service ridiculously slow and chaotic. (And really, should you charge a guest for a cup of regular coffee?) Bath products strange-very strong masculine scent to most; strong enough that I didn't feel I could use them. Shower charmingly minimal but not that practical-because it's open at one side, you end up getting water everywhere and it can get chilly for activities like leg shaving.

Prós: Great staff - very helpful and kind. The beds were comfortable. I was only there 1 night for a quick trip to NYC - the price and the room fit my needs for this trip.

Contras: I don't like any of the hotel "resort fees" (and that is for all NYC hotels) - not exactly sure what I was paying for. But I did take advantage of the free breakfast before heading home.

Prós: This is not a 4 star hotel. Then they add on resort fees.

Contras: Beds remind me of college

Prós: Wonderful view of NYC..

Contras: No room service...we had to meet the food delivery person .at the front desk

Prós: The views of the city were amazing. The rooms were good sized, and had nice large windows in the halls.

Contras: The rooftop bar/restaurant was very lacking. We ordered 4 different tapas/appetizers and 2 martinis. The food had little flavor and the meat in the tacos had a questionable smell, however the guacamole was good. The martinis we are FAR from a martini.

Contras: We had to change our room, 3 times due to bedsheets filled with either make up stains or hair follicles. Would not recommend. (Have visited this hotel, previously in 2018 and it was WONDERFUL, hence re-booking it.)

Prós: From the minute we checked in until check out the front desk, management and maintenance staff were wonderful! This trip was for my husband and I’s honeymoon. Hotel was low key and romantic. Easy access to Subway lines. We will be back 100%

Contras: The breakfast bar could be better. For the price you pay in fees for your stay the breakfast was sub par. Maybe some scrambled eggs and bacon and toast or waffle maker would really go along way.

Prós: The view outside of our room was decent.

Contras: It was about 20 degrees outside and our hotel room had no heat. The thermostat was set to 85 degrees but there were no heat coming out. We had to ask for extra blankets to sleep through the night. Hotel was only willing to reimburse their hotel fee.

Prós: I loved the morning breakfast and the shuttle to the city!

Contras: The bed could be replaced it was old and worn. Besides that it was ok.

Prós: I loved the check in process, and staff. The room itself was small but clean and had a great view. Television was very large and smart, so all I had to do was log in to my streaming service

Contras: I did not like that the beds were so low to the ground and you could feel every spring in the mattress

Prós: It's hard to fully be prepared for the view you'll see as you open up the curtains to your 11th floor hotel room! The view is pristine of the NY skyline!!

Prós: Price

Contras: Fees at the hotel Card key did not work initially Hotel front desk staff was frazzled and unorganized upon check in

Prós: The hotel is a few miutes wallk to Queensboro Plaza metro station..

Contras: Before we checked out an amount was billed thru my credit card without any notice. I found out later that the amount was for taxes. Normally when we book hotel rooms the taxes are imcluded in the blocked amount during check in and not billed separately.

Prós: Nothing

Contras: I find it very bad policy to charge the entire rate despite giving more than 40h notice of cancellation of the reservation, I wanted to return to New York

Prós: The staff was wonderful.

Contras: Beds and pillows were very hard and uncomfortable.

Prós: We always stay here when my military guy flies into or out of LaGuardia! Love the pool/hot tub/sauna...and the restaurant/bar! Such friendly staff!!

Prós: Staff helpful during unprecedented time of the virus. Airport shuttle still ran.

Contras: Hotel room run down and smelled like smoke. No food services because of virus.

Prós: Staff, cost, amenities

Contras: The shower was dirty and te water pressure was terrible.

Prós: Its proximity to LGA

Contras: Yes. The mattress resembled that of a truck-stop motel. Mold on the grout in shower.

Prós: For the price, especially compared to the much higher prices in Manhattan and even by LGA for this night, I was shocked at how excellent the hotel was. Check-in staff were excellent. Bus right by hotel to 7 train to city.

Prós: Most of everything except a few but the manager was really great

Prós: Absolutely fine, good sized room, good breakfast, quiet.

Contras: Not the hotel's fault: it was a nightmare getting from LaGuardia airport to this hotel, whose roof logo I could see from outside the airport. After not less than 90 minutes - yes, 90 minutes - of effort I finally found a bus which took me to a taxi rank, whose taxi then took me right back past the airport to the hotel. I could easily have walked it quicker, but the airport security freaked out when I tried that. What a truly awful airport, and I've seen a lot of them across the world :( The only mild issue with the airport was the price. I stayed downtown Manhatten in a very nice hotel for a good bit less money, and downtown Manhatten is not known for cheap hotels.

Prós: The hotel clerks were very professional and friendly. The maids kept our rooms immaculate when they cleaned our rooms.

Contras: Loved everything about this hotel......

Prós: The food in their restaurant was very good as well, the menu was huge so I was skeptical but I had pasta and husband had fish and chips so extreme differences and they were both executed very well!

Contras: We had an issue with the room and the staff was very accommodating and fixed it.

Prós: The staff was very warm and welcoming from the moment we walked into the hotel! Everything was very clean and well kept. The rooms are large and very quiet. Unfortunately we weren’t there long enough to enjoy any of the amenities.

Prós: Leaving

Contras: Front dest clerks were unfriendly and not very helpful. Housekeeping staff were noisy, busy on cell phones(personal calls) @ early hours in hallways. Bar staff unattentive (on cell phones, chatting with each other)

Prós: Clean, quiet room with a comfortable bed, with shuttle to airport terminal.

Prós: Location to Airport

Contras: Everything in hotel is old, way past time for upgrade.

Prós: I love the bar/restaurant and the ambience with the fireplace. The dark haired waitress is lovely and very personable. Her name may be Jasmine.

Contras: No elevator to access upper levels of parking garage. It was raining and messy. The stairs were hazardous.

Prós: the closeness to the airport, coffee in the lobby at 4 am, and the shuttle service

Prós: Very convenient and satisfyi'g to my needs

Contras: The room was very dusty and not wiped down at all. Shower was not clean.

Prós: I would not recommend this hotel to no one, marijuana smells meet you at the door. The staff seem unattempted while speaking with them. The room bathroom have mole on the walls in the shower, the shower was dirty, urine and blood was on the floor,bed stai

Contras: There was nothing to like. The room was dirty, blood and urine stains on the bathroom floor, the bed had brown stains on the top cover, refrigerator stinked, look like they had not vaccumed in months, mole on the shower wall. Nasty!!! Staff uncaring.

Prós: I was not offered or reminded of bkfast but I guess due to covid so that's ok. the only real disappointment was that I asked for a bath cloth and was told, "no bath cloth". that's it. we had towels tho. A/C worked. microwave was convenient. no trouble at all. quiet building overall.

Contras: if I'd known there were no bath cloth I would've brought my own. there were no bath cloths.

Prós: When I got into the room on 5/29/2020 there was no iron, the room was only half cleaned. Lamps were missing . The room I received this stay was overall a little unsatisfying.

Contras: Overall the nonchalant attitude of the staff.

Prós: The price was the most attractive feature.

Contras: Quite frankly, the bathroom was not clean. The toilet looked like it had been cleaned very superficially and the tub and tiles had mildew. Very obvious. When I called downstairs to ask a question I received a very bland and callous response.

Contras: Everything was dirty!

Prós: View Only.

Contras: No Wash Rags Or Was Cloth..

Prós: I liked my view from my room.

Contras: It constantly smelled like weed and cigarettes, was extremely dirty and the staff was rude. Honestly would like my money back for that horrible experience.

Prós: When walked in,went to the room they gave me and someone else was sleeping in that room,went back down,got checked in to another room were they left sheets on The bed from another guest(absolutely disgusting)And pillow cover that someone else slept On.

Contras: There was no towels and when I asked for some they told me that stuff arrives after 10 am and that only then I can have it.so I didn’t get any,had to wait to take quick shower at 10;45 am coz I was waiting for towels.disgrace,they are lucky to hav

Prós: Proximity to train.

Contras: Ehh

Prós: The location is in a very good area. Very quite bed is not the best but, it’s okay for the price. Need to be a little more customer friendly. But overall this is a good place for the price.

Contras: Need more friendly staff .

Prós: Clean and rish breakfast.

Contras: The location is not what we had expected.

Prós: Very good location, easy trip mith subway to manhattan, superb view to Manhattan skylines, enough cheap, clean, polite personnel

Prós: The hotel was very clean and ideally located near a subway station. From the station it took us 12 minutes to take the direct connection to Times Square.

Contras: The hotel was very nice, but the neighbourhood was not so great. We never felt unsafe though. But we knew this in advance and the connection to Manhattan was very good and the hotel was affordable because it was not located in Manhattan.

Prós: The rooms were very clean and overall very nice - either new or recently remodeled.

Contras: There is not a place to 'check' your luggage other than the lobby if you get in early or are leaving later than checkout time.

Prós: Good location close to subway station and shord distance to Manhatten, good wi-fi, friendly staff

Contras: small room for breakfest

Prós: Quiet ambient, good breakfast, convenient location and easy to reach.

Contras: To me there is no bad point at all.

Prós: Convenient location, close to the subway, room well equipped and very clean, staff was very helpful

Contras: breakfast room is very small and crowded

Prós: It was conveniently located and allowed to travel to the city and the airport

Contras: No, I will return this month

Prós: The price was good and we enjoy our stay

Contras: Yes there was no parking and I had a problem parking my new car on the street.

Prós: low cost, new, clean, good value

Contras:

Prós: Clean and organized.

Prós: eclectic character and decor - close proximity to subway stations. Easy public transportation to LaGuardia Airport.

Contras: Wish the restaurant was open/operating during my stay.

Prós: Everything organize, clean, the decoration

Prós: Restaurant / bar was really good. Every room is unique.

Contras: Glass that I took from the bar to my room was not returned to the bar after the room was cleaned the following day. Glasses in bathroom were not exchanged each day. Water temperature in the shower was a crapshoot at best.

Prós: I really enjoyed the room, it was spacious and very modern. There was a great view of the city. The heat and A/C worked very well. Personally, my favorite part was the shower. The shower was HUGE! I really enjoyed the huge shower head and all the space it had! Plus the soaps smelled amazing.

Contras: Honestly, I was only there for one night (and I arrived very late), so the stay was short, however, I was a little bummed that the bar closed as soon as I came in. But again, it was late (maybe midnight).

Prós: The decor, cleanliness and proximity to the subway station

Contras: The deadbolt lock did not work. I brought this up to the front desk on two separate occasions and nothing was done.

Prós: The staff has 5 star service. Very friendly & welcoming.

Contras: Bed was a little hard. No proper lighting for makeup

Prós: Not much

Contras: No bottom sheets, they had only mattress protector. Only supplied 2 pillows that sucked. Water pressure in shower was so low that it was difficult to bath.

Prós: Stayed here for a week. Location is right at the door step of a major subway line. It can't get better. You are in downtown Manhattan in a very short time. Staff was extremely helpful and friendly throughout. Facilities were in excellent working condition (shower,toilet,ac etc). A great value - definitely recommended !!

Contras: All good

Prós: There were free places around the hotel to park which was nice. There was an extra fee that we did not know about once we arrived at the hotel... the staff was nice. The hotel itself is not the normal hotel, but it was a pretty good experience.

Contras: Secret charge that you don't find about until you get there Hard floors

Prós: Everything

Contras: Nothing

Prós: The staff at Raval were exceptional, courteous and very accommodating. The area and room views were beautiful and I felt very comfortable and safe. I had a issue with my TV and they immediately sent someone to fix it. Will return to enjoy the pool!

Prós: The staff was very friendly and welcoming. Also the room was very nice

Contras: No

Prós: The location!!!

Contras: Couldn’t think of one thing I didn’t like!

Prós: Everything

Contras: The room was not cleaned to expected standards. The shower had stray hairs and there were ants in the doorway where I’m guessing crumbs dropped but may have been overlooked. I have experience in house keeping which made me realize those small details.

Prós: I've stayed here before and was highly impressed, my second visit was a disappointment due to my room not being what I expected from the first time. Apparently they were booked to the max that I couldn't get the room I wanted. I was assigned a room in the B building with a sad view of the empty pool - watching staff paint the lounge chairs. My company made up for that disappointment, as for breakfast, I saw that it was included but it was never provided, I didn't ask and figured it was due to the Covid-19 regulations. No big deal, not the hotels fault. Overall it was pleasant.

Contras: My room and view.

Prós: The room was nicely designed, and the view of the courtyard was lovely.

Contras: There were some very noisy people in the room next door. I'm ok with people having a good time but they were a little over the top.

Prós: I love this hotel and the view the property has. Everything is so modern and clean. The staff is amazing

Contras: Everything was perfect

Prós: Nice scenery

Contras: Property smelled liked weed ok every floor, room wasn’t fully cleaned. Signs were posted of disinfected rooms but it did feel that way. Sterilized the rooms our selves.

Prós: One of largest amazing studio size guest room in NYC. Power pressure show head in wide shower room is very comfortable for refreshing. Comfy sofa in living section next of king bed and shower head is the best I've experienced in any hotels I've stayed.

Contras: It's not what I dislike but a coffee maker was not in a great condition and needed some work to make it work. Comfortable and very clean bed linens but other area of cleanness is not something for 4 star quality. Staff are friendly except couple.

Prós: The balcony and separate tub were amazing for our date night!

Contras: No rooftop dining

Contras: They charged me $420 even after the room been paid for don’t go they will continue charging your card with out you knowing then they have no answer to how you getting your money back smh

Prós: Do not like anything. Not friendly personnel, dirty room, very noisy. Very far from the subway station. Do not reccomennd to anyone.

Contras: Do not reccomend to anyone. On the 6-th floor there is a night club, it was noisy all the night. Even the room was booked four days before, it was given the worst room in the hotel near the entrance to the night club and near the elevator. Couldn't sleep all night long because of noise. The personnel was not friendly and very strange: because of noisy night the personnel proposed as a compensation the free of charge breakfast. When we agreed on that we were told that the breakfast time is over. The room was dirty, the tv remote control didn't work, the air condition system was very noisy. Do not reccomend to anyone at all.

Prós: The room was up to date and very nice with a decent city view even though we were on a lower floor. The staff was professional and the free parking was a huge plus. We were actually given an upgrade at no cost!

Contras: Our stay was fine, and the lobby was nice, but the hallway and elevator seemed dark and a bit dingy, and made us a little hesitant as to what our room would be like even though the hotel had come highly recommended by a friend. but the room was very nice and a wonderful surprise.

Prós: The view of the NYC, cleanliness of the room.

Contras: they said the shuttle was free, but we end up paying for it. I asked for extra shampo, and never got it.

Prós: I can honestly say that I thoroughly enjoyed my stay at the Ravel Hotel. The Staff where friendly and extremely helpful with any questions I had about the hotel or New York City in general (trust me, there where lots). The rooms where clean, modern, and very spacious with pretty much all the facilities the traveller needs, if not more. The location of the hotel is 10 minutes walk away from the local subway stations. The biggest highlight for me was the view from the rooftop restaurant/bar. It was simply amazing. When I come back to New York City, will I stay at the Ravel Hotel? Most definitely yes

Prós: Very friendly staff , nice and modern ,

Contras: On Mondays both bars at the hotel are closed , a trip to the city is about 20-30 minutes and there is nothing else in the area . The hotel is very remote , there is practically nothing else there only industry. Felt like a little unsafe area to walk at night . ( hotel did offer free local shuttle service)

Prós: Good rooms, really helpful staff, fantastic view from the roof terrace, good to be away from the "toytown" atmosphere of midtown Manhattan.

Contras: None really, although it would be nice if the subway stop were about 5 minutes nearer (it's a 10 minute walk).

Prós: It was close to where I needed to be in Astoria Queens.

Contras: They didnt have enough carts to take your bags up to your room. There wasn't any shower caps in the bathroom .

Prós: Pleasant & contemporary.

Contras: Location was too far from city. No room service available, cafe had limited choice of food.

Prós: Relatively close to main attractions at reasonable price

Contras: Lack of breakfast facility

Prós: It is a very tasteful designed hotel with beautiful rooms and view on the East River, Manhattan etc. Nice and helpful staff

Contras:

Prós: Didn't like anything about it

Contras: The pic had a big bathroom a Balcony and the room had none of that

Prós: the room was clean and location was good, parking could have been better but totally understandable for NYC

Contras: Could have had some sought of breakfast, the most other hotels in the area do.

Prós: The internet was fast.

Contras: Everything else.

Prós: Proximity to public transit. Price.

Contras: Hair on bedsheets. Furniture dinged/damaged. Bodily fluid-like stain on chair. No blackout curtains. Black mold, lack of hot water in shower. Toilet barely flushed. Tv audio video delay/mismatch. Wifi slow. Mini fridge not cold. No coffee maker.

Prós: Staff helpful. Clean. Near trains NW and cafe and restaurants, spacious room. Free tea and coffee.

Contras: I am here for entire week and every day I smell the heating fume in my room on first floor..., maybe fume is from basement via pipes or windows? Not sure from where but its there every day. I have asthma. Hope hotel fix this problem.

Prós: location and the room.

Contras: no

Prós: Just needed to sleep that was it

Prós: The location and the price are very good. The room was small but it was fine and the staff was nice. Overall can not complain, the bad reviews are not true!

Contras: The towels we got after they changed them were stained and had a hole. The room was very small.

Prós: The view

Contras: The photo didn’t match my hotel room

Prós: The hotel.manager was great Everything else was Terrible

Contras: Everything I hated

Prós: Friendly staff, great location, and decent price.

Contras: TV in room looking like it was falling off wall, shower head needed updating, one-ply toilet paper.

Prós: The employee was rule they didn’t have no Microway no refrigerator

Contras: No door on the bathroom in the room.

Prós: Everyone was great! Highly recommend.

Prós: I like the location ,it’s not too far from the subway and there are tons of places to eat nearby ,the room decorations is fine .

Contras: Room 502 either heater doesn’t work or when it work the noise is so loud ,and the clean towel has a brown stain the size of half of A4 paper .

Prós: Aesthetics beautiful! Staff were very helpful and friendly. I would definitely stay here again and recommend it highly.

Contras: The rain like shower had a plumbing issue, which affected the full flow of water. The bathroom drain needs some attention.

Prós: Room was spacious, pretty clean.

Contras: WiFi did not work. I waited 15 min at the front desk to check in before anyone arrived.

Contras: No parking , shabby rooms, small bath area, bath door leaking ... not deserve the price at all. Not recommended.

Prós: The room was ok, I liked the balcony (although it was not kept very well since there were cigarette butts all over the floor)

Contras: I felt it was over priced for the quality. The shower leaked water all over the floor and the shower had mold in the corners - the floor boards were warped (prob from all the water leaking from the shower)

Prós: The hotel was nice and very close to the 7 train, shopping, and restaurants. The attendants were nice and helped us with fast service!

Contras: In our first room, the WIFI would not connect and the desk attendant came up to help figure out why. He then moved us to another room swiftly. This second room - the TV volume did not work, which was very annoying.

Prós: The room was nice.

Contras: There was no valet and the receptionist was parked right in front of the hotel so you couldn’t pull up and drop your bags off, I then called the hotel to see where to go to check in they advised me to go around the block and park in a public lot. When I questioned this upon checking in the receptionist offered to move her car but we had already parked and walked to the hotel. We tried to get ice and were sent on a wild goose chase to different floors.

Prós: I like this hotel because it is easy to get to and very clean and modern.

Contras: We saw a cockroach in the bathroom, and there are some blood or something looked very dirty on the quilt.

Prós: Lounge could really add a hookah bar.

Contras: The roof top bar and great food.

Prós: The location, close enough to food and shopping places.

Contras: Uncleaned toilet seat.

Prós: Really modern and new. The staff was excellent. Location near airport.

Contras: From the beds, I could see trough the shower door!

Prós: Clean Pet friendly

Contras: Staff, particularly valet, were not friendly or helpful

Prós: The esthetics of the lobby and our room.

Prós: The bed

Contras: No

Prós: The decor and the bed are really nice

Contras: No one told me the breakfast wasn’t free anymore. I have stayed here a few times in the past. Breakfast is now $13 unless you have a voucher that includes breakfast. I wasn't given a voucher or told the price of breakfast at check in. It was confusing and disappointing. Paid almost $200 for $13 breakfast? Should be included like it was before.

Prós: It had a nice modern style and decor.

Contras: The location is misleading (stated it was at the airport, but actually was a 20 minute shuttle drive to the airport). We were also charged for the airport shuttle without our knowledge or consent, which is disappointing and misleading.

Prós: Bartender was very good at his job. Kept us all happy. Front desk was great. Very helpful with our reservation. Room was clean. No complaints. This was our 2nd visit and we will stay again in the future.

Contras: $25 to park

Prós: Short walk to LGA terminal

Contras: Lack of parking

Prós: Everything else is fantastic

Contras: No room to park

Prós: The staff was very helpful, knowledgeable and very friendly.

Contras: The breakfast was very slim. Not much of a variety or a warm selection to choose from.

Prós: Perfect for what was needed

Contras: Nothing

Prós: Location is ok. Parking is free.

Contras: Cleanness is to be desired. Front desk staff not exactly friendly.

Prós: Very Modern decor

Contras: Had to go up to 3rd floor to use microwave and get ice.

Contras: It was no mirror inside the room. The only mirror was in bathroom.

Contras: The stay was great and what we were looking for. The shuttle to the airport was key for us. The only thing we found confusing was the entrance.

Prós: Convenient location to everything in College Point.

Contras: Carpet was filthy.

Prós: We loved the location for a stay before an early flight.

Contras: We were told upon our arrival that the hotel no longer had an airport shuttle even though or receipt said they did.

Prós: It’s cozy and comfortable

Contras: The rooms were kind of small but it’s still comfortable.

Prós: Great price! Multiple restaurants in hotel building.. kind of pricey buffets though.

Contras: Breakfast wasn’t the best

Prós: The front desk was really nice and gentle.

Contras: The room was OK but the carpet was filthy and the noise was a disaster. The same floor or upper-level karaoke sound is made huge noise until 3:30 AM and can't rest at all. Completely dissatisfied with this hotel.

Prós: Free parking and clean rooms. Good location.

Contras: Breakfast was OK, not great.

Prós: renovation.

Contras: smell of closes kitchens unfriendly some of the staff

Prós: Location was convenient

Contras: The carpet was disgusting

Prós: The staff is friendly and everything is clean. Super close to the airport and subways.

Contras: The free breakfast, it was old and cold.

Prós: The room was very clean and very quiet. The breakfast was amazing!

Prós: AAbsolutely nothing.

Contras: Very uncaring people who work there.

Prós: Everything and i will definitely come back and book more days again

Contras: It didnt have breakfast

Prós: Huge dining area with great breakfast with bacon,quiche and cheesy hashbrowns on one of the days. Large staff preparing the food.

Contras: Shady location, dangerous if you walk the area after dark. But if you walk back-and-forth to the subway to Manhattan two blocks away you should be fine.

Prós: Normally, It is usually pretty quiet and the room is clean.

Contras: Normally, I would rate this hotel a 10 but this trip was different. My room was only set up for 1 person and there were 2 of us. I called the front desk to get an extra face cloth and a roll of toilet paper and no one ever showed up.

Prós: no breakfast expensive parking bad neighborhood cleaning staff excellent.

Contras: bad neigborhood

Prós: Just as requested. Clean room with a good view and the breakfast offered was excellent.

Prós: no break fast was available

Contras: parking is expensive counter staff was not great

Prós: Very prepared to help with any question for tourists. Maps handy to share with guests. Summary of most important sights handy for guests. Staff engagement and friendliness was huge. I especially liked Staff at the reception and at breakfast.

Contras: Perhaps for some location might be an issue (outside Manhattan). Best way to discover a city is by its public transit, NYC's MTA is impeccable; public transit gives you exposure to locals, culture, arts, local social issues, etc., something missed.

Prós: Location and Breakfast

Contras: The thermostat was defective and the room was cold. My son got sick upon our return Home. Also, someone from the hotel staff called us at 6:00 AM to check the room number and hang up. I asked the front desk and they had no idea.

Prós: Location and price

Prós: Good connection to Manhattan and cheap.

Contras: Elevators came or not. Loud people on the floor.

Prós: Good location, next to subway station and direct 5min. link to centre. Staff is ok, breakfast is minimal but fine. Hotel quality overall is good.

Contras: Don't buy food in nearby Indian restaurant after partying. Is to spicy food.

Prós: The hotel is close to metro,only 2 mins walk and another 5min to Manhattan.

Contras: 95% people lives around the Hotel are black, feel somehow unsafe.

Prós: Very close from Manhattan. If your room in upper level you can see downtown

Prós: Generally it was a comfortable at the hotel. It was very easy to reach to downtown, by kust walking a few minutes to metro station and withing a couple of stop we were at downtown. Bed was comfortable, room was clean. Breakfast was not so good but satisfactory.

Contras: We left our luggages to hotel's storage for a couple of hours in the day we checked out since we can't use the room for that purpose but we had to pay 1 $ per luggage which is unusual in many hotels.

Prós: Hotel was very nice in general. Staff very friendly, hotel room clean. Atmosphere was relaxing, it felt good going back after a busy full on day in the city.

Contras: Breakfast was not so good. Limited options and service could have been better., i.e.making sure area tidy at all times.

Prós:

Contras: dinning room should be bigger

Prós: Very clean, friendly staff and good price

Contras:

Prós: I liked the quit city and the people

Contras: I like everything in this place.

Prós:

Contras: they just charged so many random taxes/charges that we didnt like but other than that it was pricey but not a bad place to stay in.

Prós: Very clean and modern. Room is great for the price. Daytime staff aeemed super nice.

Contras: Front desk and housekeeping both don’t answer phone. Employees no where to be found or found asleep at nite.

Prós: Nothing

Contras: Bathroom and location also suck and staff was sleeping

Prós: The hotel was great! Clean with a comfy bed... the price was reasonable also

Contras: It was perfect... nothing bad about it

Prós: Great , Friendly , up and coming Area

Prós: The location was perfect.

Contras: Why are the TV's so small? TV to small for a king size room. The bathroom in Rm.501 it might have a leak. Took a shower came out the shower water all over the floor

Prós: Great location, nice restaurants in the area and close to several tubes.

Contras: Not enough towels on the day of arrival and a few other days. After a call to reception we quickly got more towels.

Prós: It was quite and clean. The staff was very welcoming and kind.

Prós: price for location

Contras: no

Contras: Please Take your business somewhere else, My travel partner couldn't make it on time because she had Viral Fever. The management, ignored all the requests. Bad customer services!!!!!!!

Prós: Location

Contras: No

Prós: Nice and clean, great view

Prós: The front desk staff was polite and kind.

Contras: Our door was hard to close and you could not close our bathroom door. There was trash on the carpet. Bathroom sink would back up when running water. We were charged resort fees for a motel room. Food was less than par.

Prós: Close to the airport. Parking available. Working TV with a good choice of channels. Gym, and breakfast Room was spacious and well laid out.

Contras: The entrance was not readily discernable

Prós: Staff accomidations

Contras: The room card had to be remagnitized to often.

Prós: The shuttle driver was nice and helpful.

Contras: The property is looking aged.

Prós: the lounge. excellent bartender

Contras: not that I can think of

Prós: The ambiance

Contras: No room service .. paying for parking and also .. the elevators took forever to come .

Prós: Great location and great staff

Contras: The mattress was too soft and not alot of outlets around the bed and deak area

Prós: Pick up at JFK shuttle point was on time. Everyone at the hotel seemed to know what they were doing. The bar and restaurant were operated effectively. The room was just fine. The shuttle back to the airport left exactly on time.

Prós: Like the front desk staff she was amazing with the way she greeted me

Contras: I did ot come across of anything I did not like

Prós: Close to airport, easy to check in and out, airport shuttle runs every 30 minutes. Very convenient.

Contras: Overpriced but that's New York city.

Prós: Location

Contras: Old and dirty property. Very run down.

Prós: location was convenient

Contras: no heat in the room. poor water pressure / no hot water occasionally. no parking other than valet. valet kept turning off headlights. restaurant open for lunch for an hour.

Prós: Cleanliness, easy to get to

Contras: Charges you for parking on top of the hotel price

Prós: I am a gold elite member they charge me $15 for parking there was no breakfast which was included the room was loud with the air conditioning vents there was one towel it was terrible I would never go back to the hotel as a matter of fact I checked out

Contras: The first room was an adjoining room kept me up all night with the other room playing video games had to change rooms that room was a noisy with the air-conditioning then I actually left that night and never stayed

Prós: Hated every hour of my visit ,, no WiFi as promised ,, no breakfast as promised ,, staff was very evasive with answers ,,, not a good experience

Contras: The site was misleading ,, the shortcomings were only available upon checking in

Prós: THE BED.

Contras: THE BATHROOM WAS DIRTY AND THEY CHARGE $ 27 AND CHANGE FOR PARKING .

Contras: The hotel was noisy and you could hear the person in the room next door no privacy

Prós: The front desk employee was extremely nice.

Contras: No free parking.

Prós: Friendly staff,clean rooms,comfy bed,and modern Bathroom...good water pressure

Contras: Outside glass in room ,needs some cleaning

Prós: Availability

Contras: Non complimentary parking

Prós: Nice, clean, quiet hotel.

Contras: I asked for a room with 2 beds and they gave me a room with one.

Prós: everything else

Contras: cigarette smell from the ac unit

Prós: Room is very clean and bed is very comfortable

Prós: The staff is friendly, the rooms are clean, smelled great. I'm just waiting on the day we can have breakfast again.

Contras: The noise of the toilet.

Prós: Enjoyed the large rooms with complimentary WiFi.

Contras: The breakfast was not in keeping with the rest of our experience.

Prós: nearby the airport & JFK Airtrain

Contras: Charging me $319 USD while the Total cost of my stay as per my online booking was $277 USD

Prós: Hotel served a purpose of being next to JFK airport with complimentary shuttlebus, reception staff were excellent and most helpful.

Contras: Hotel could benefit from restaurant and the breakfast staff could do with some attitude training!!

Prós: We used it for our last night in New York and wanted a location close to JFK airport, with a reasonable rate and with complimentary shuttle service. It certainly achieved a tick for all three. Breakfast (hot) was also included. The room was clean and because our daughter was not yet 18 years old, she stayed with us for free.

Contras: For what we wanted, we have no complaints. However, one downside was that there did not seem to be any takeaway food establishments within walking distance. The hotel got around that problem by having copies of menus from nearby food outlets. I think all advertised free delivery.

Prós: It was a short distance from the airport.

Contras: The fact that your hotel does not hav a restaurant is not in your favour. We had to wait one hour for the ordered food to arrive.

Prós: The location was convenient to where I needed to frequent.

Contras: The hotel charges $24 a day to park in their lot, forcing guest to park on the street. The room was the size of a closet and the reception desk was staffed with an unprofessional and rude employee.

Prós: The price

Contras: Parking cost, tv didn't work at 1st, small rooms, no breakfast

Prós: The price

Contras: The attendant at the front desk wasn’t very pleasant.

Prós: Comfort of Bed

Contras: Everything else

Contras: I was completely happy

Prós: Nice location. Great staff. Free shuttle to the airport.

Prós: The bed is comfy.

Contras: The other guests were extremely loud in the middle of the night, for hours!!!!! Then we smelled cigarette smoke!!!

Prós: Nothing absolutely nothing!! Total disappointment!

Contras: The hotel reeked of weed, was making my 4yr old sick. The staff was rude with attitudes. My wife and daugh fearedfor there safety as there was loud voices and guy cursing and swearing on the elevator. Hotel is located in the slum and a total misrepresent

Prós: Clean and relaxing

Contras: Price a little high but it was a nice stay

Contras: I didn’t like that the smell of marijuana came thru my whole room. Which was very strong. And my table that is able to roll, the only part of the tables that was wiped down was the part that people can see. When I pulled the whole table out to eat it looked like it hasn’t been dusted in about 2 week. Other then that staff was very helpful and nice

Prós: Bed was comfortable and room was clean.

Contras: The room still smelled faintly smoky, although it was supposed to be non-smoking. The TV was also broken. The staff did give me the option to receive point towards another free stay after bringing these issues up.

Prós: Terrific staff. Very clean rooms. Airport shuttle service still operating in these trying times.

Contras: The following amenities are not available as of June 8, 2020: Fitness center, business center, public restrooms, restaurant. Cheaper JFK hotels can be found that still have these services available for use. Look for those properties instead.

Prós: Room supposed to include free Wi-Fi and breakfast. None were provided. Staff is the laziest staff I have ever dealt with. Brushed off even when asked simple questions ( is there a cafe nearby to get some coffee?). When on the phone provided wrong info, did not answer any further questions and quickly hanged up..

Contras: Staff, coffee

Prós: Front desk attitude

Contras: No fridges or microwave in the room

Contras: There is a very small parking area in the front.They're is parking for $30 a day.This is not run by the hotel.You can park on the street if you find a space.Make sure you park your car carefully because the city will tow your car.$185 +$110 fine.

Prós: Good

Contras: Parking space is limited. I have to pay $30 for parking. It is different from web site.

Prós: It is a great hotel, comfortable rooms, nice breakfast, and a complimentary shuttle to the airport.

Contras: The parking!!!!! if you could not find a spot, you had to pay $30 a night to park in the parking garage in addition to the room!!!

Prós: Clean, easy check in process, room was well kept

Prós: The Staff was very Kind and helpful!

Prós: I liked the shuttle to the train. needed one back from the train to the hotel.

Prós: N/a

Contras: No parking out side pool was out side I have to walk from main door to another hotel to use the Gym and pool was very cold out side and breakfast was bad staff in hotel not nice

Prós: Room was great Breakfast was great

Contras: Free shuttle took about an hour to come. Other hotels shuttles came 2-3 times.

Prós: The room look as the same as the picture on the website. Everything looks clean and smells good.

Contras: The view

Prós: location

Contras: My room had a funky smell. Not really clean. Wish i had seen more disinfectants in the hotel. the Bathroom had hair and lint in the shower :( Also, no exhaust fans in the Bathroom.

Prós: Very comfortable and relaxing. People are kind. Breakfast very good.

Contras: Parking fee.

Prós: absolutely ridiculous place to stay and not worth my money at all

Contras: absolutely nothing to like about this place . very dissapointed.

Prós: Worst hotel ever took

Contras: very bad and staff very rude

Contras: I love this hotel I just hate the fact that they give me a handicap room when I don't need that type of room. The shower was really annoying and this experience was nothing like the last tile I stood at this property I won't be back

Prós: I liked how the hotel was located to many subways.

Contras: Everything could have been better. The staff were disrespectful and unhelpful. The room was not very clean and was outdated and there was loud construction happening right outside of my room.

Prós: The view from the roof

Contras: No parking

Prós: Comfortable rooms and conveniently located by a subway station.

Contras: The showers were really bad, it had low pressure and took around 10 minutes for hot water to arrived. Issue reported but never resolved.

Prós: I liked the convinience of food options within the area and the modern day style of the hotel. It gives you a list of chanells and the amneties are great

Contras: It was great it was clean front staff was friendly the o ly thing was I didnt have an iron in my room or any plastic bags for garbage

Prós: Everything!

Prós: Clean, bright, modern look. Relatively spacious for the price. Friendly, attentive staff. Comfortable main floor lounge. Very convenient central location for activities in other areas.

Contras: Noise and street grime in the area is quite bad. Breakfast should be changed--the voucher system discourage people without vouchers from ordering, because they feel they were shortchanged somehow.

Prós: I liked the cleanliness of the hotel aside from the balcony.

Contras: I absolutely hated the balcony. First this to me was not a balcony. I felt like I was mislead into what the balcony consisted of. I was very disappointed in the unkempt, nasty balcony; the windows were dirty.

Prós: Friendly staff and cleanliness.

Prós: Loved the view an customer service

Prós: The view

Contras: The bed

Prós: This is my third staying at Aloft during this season. Quality and clearness of the room and amenity, elevator, gym and lobby have been always great as expected. Staff is kind and helpful for my needs.

Contras: I always feel the room (double occupancy) should have a small stool or another chair. There are 2 large built-in desks along the windows but only 1 small desk chair was in the room, So 1 out of 2 person only could sit on the bed while staying.

Prós: Staff was very helpful. Shuttle bus service is great!

Contras: Lack of breakfast - the reason why I choose this hotel over others for the same price was that it was supposed to have breakfast included. It seems a deception to sell a room promising something which is not available due to current conditions (see: NYC Covid bylaw) The room did not smell clean at all.

Prós: Close to jfk international airport

Prós: The room was okay , location was close to airport

Contras: People smoking marijuana in smoke free hotel Breakfast wasn't served as described on booking Luggage storage room was unorganised and didn't fit my luggage.

Contras: Poor customer service and the room had stains on the sheets when asked for new sheets I had to make up the bed my self there were no house keeping staff also little hairs on towels and wash cloths. Remind you it was 6:45 in the evening with no staff.

Prós: The lady at the desk was very helpful and patient with other guests that was rude towards her.

Contras: The building smelled like weed. I felt like I walked into a hoe hotel last night sorry for my choice of words but that’s what it was. I called about the loud noise from the guest next door but nothing was done.

Prós: Close to JFK.

Contras: TV not working at all. Must been out for awhile they had a printed notice next to it.

Prós: Very clean

Prós: Physically close to the airport, (-10 minutes by shuttle) had free/lit a place to park my car, free hourly shuttle to JFK, staff were ALL extremely friendly and helpful!

Contras: Location was not in a "good" area...don't leave anything of value in your car.. Breakfast was ok... The TV was worse than old "rabbit ear" reception...don't know how long that has been going on. Nothing w/in walking distance to eat.

Prós: The bed was comfortable

Contras: The room was musky and smelled of mold - the coffee pot did not work , telephoned did not work . There was no washcloth in room - had to use my personal cell phone to call front desk for towel - still no wash cloth was sent up . I checked out after two days and was very displeased . I felt I was overcharged and was Alonso charged 25.00 per day for parking . I have a reset for 6/26/20 but at this point I’d rather stay at another holiday inn.

Prós: Location

Contras: My room felt small as if I couldn’t move around the sink leaned so nothing I placed could stay on top everything would fall off there was no room for a toiletry bag or hair brush

Prós: It was great

Prós: Pleasant front desk and clean room great location

Contras: The breakfast was not great but complementary so it is what it is

Prós: good hotel, clean and comfortable. mad sick view of the freeway. word.

Prós: The staff are freindly , the location is convenient , the room is spacious comparing to the category of the hotel

Contras: the breakfast :(

Prós: shuttle bus to airport

Contras: not convenience for dinner,

Prós: It was convenient for our travel, clean and comfortable. The take out breakfast was great since we had to leave too early for breakfast.

Prós: It is very close to JFK, less than 10 minutes and you're in the airport, and the free shuttle to take you right to the terminal is perfect.

Contras: There is no room service, bar or cafeteria to order quick meals. If the guest wants to have a quick meal it has to order by phone to restaurants nearby and it takes almost 45 minutes to get a meal.

Prós: Locality

Contras:

Prós: Excellent bed and room and very quiet. Staff very helpful.

Contras: Confusion with the Holiday Inn and taxi took us to wrong place.

Prós: Completely convenient for short layover near the airport. Staff very friendly and helpful. Hotel very clean. Large screen tv and internet access in rooms. Free airport shuttle 24/7. Very positive, pleasant experience. They actually have 'to go' breakfast bags for people who have to leave before breakfast time. Nice touch.

Contras:

Prós: free shuttle, closeness to airport, somewhere to store luggage after check out

Contras: only 1 towel and bathroom not properly cleaned after previous occupant

Prós: see above comment

Contras: