Staff is very helpful. The lounge on 8th floor is outstanding. Location is very central.
the location of the hotel is perfect, food
breakfast was limited vs. other LHW hotels
Rooms are fairly large for European standards and the location is great. The bed is fairly good and the bathroom game is strong. Found the overall staff service to be lacking. Concierge typically jumps at opportunity to provide service/advice but not here. For the most part, the hotel bars and restaurants are over-hyped and completely over-priced with much better alternatives just a few steps away (both quality and price). Smell of stale smoke hits you just as you enter the building - thanks to a smoking lounge conveniently located on the second level. Hotel wifi is a total joke and not to be relied upon. Hotel includes restricted wifi with your room rate and asks ridiculous payment for slight improvement. In my experience even budget accommodations provide this service infinitely better. Overall, this is a stuffy hotel situated for the stuffy traveler. Sounds of enjoyment or laughter are non-existent in common areas, which speaks volumes. Call yourself luxury, and pay for memberships in luxury hotel associations all you want - it doesn't make it so.
The staff was very helpful, the bar excellent and the food unsurpassed both for quality and value. Beds were good and location the best.
Staff was helpful. Big welcoming lobby. Very small rooms, and they need to be renovated. Old furniture, the bathroom was tiny.
Good locations, relaxed atmosphere, the room was in perfect condition, no sign of wear One day the Internet didn't work, but few hours later it worked perfectly.
spacy room with high ceiling, modern applaiences, excellent position toward city express breakfast for 20 euros is rediculas,dirty carpet in elevator,
Excellent stay - this time just for a single night :-(
A nice room, quite small though. Complimentary mineral water and shower gel / shampoon refilled every day. Very convenient location, withing walking distance to the main center. Confusing services, everything was charged extra and was very expensive (internet 8 Eur / hour!!!!, breakfast 19 Eur,...). It is a 4* hotel and not the cheapest one, and also because of these extra charges we did not feel as welcomed there as we would expect.
Gorgeous hotel accentuated in red,gold and marble. Fitting for royalty. Excellent service for the most part. Nicest hotel I have had the pleasure of staying at. Concierge wasn't the most friendly. Would have loved a pool/ jacuzzi option. Understand it's a non traditional request, but it would be a nice addition.
room needs maintenance, very expensive comparison of what you get..
We liked spacious room with very high ceiling. Although it is facing busy road, the noise proof of windows were excellent. n/a
Location is great, as you can reach city centre by feet in a few minutes. I would advice the hotel to improve main entrance exterior appearance. Sorry, but it looks shabby in comparison with other four star hotels.