Nice rooftop restaurant with a good view of the city, and the staff is polite and attentive to your needs. The rooms are clean and comfortable. They do not have a dedicated concierge, and front desk staff was poorly trained and equipped to provide the customer service you would expect of a concierge. In the concierge capacity, they are neither proactive to support their guests, nor do they have the knowledge or experience to meet the needs of their guests Also, the window shutters in the rooms do not effectively block out light when you are trying to sleep.
Rooms are fairly large for European standards and the location is great. The bed is fairly good and the bathroom game is strong. Found the overall staff service to be lacking. Concierge typically jumps at opportunity to provide service/advice but not here. For the most part, the hotel bars and restaurants are over-hyped and completely over-priced with much better alternatives just a few steps away (both quality and price). Smell of stale smoke hits you just as you enter the building - thanks to a smoking lounge conveniently located on the second level. Hotel wifi is a total joke and not to be relied upon. Hotel includes restricted wifi with your room rate and asks ridiculous payment for slight improvement. In my experience even budget accommodations provide this service infinitely better. Overall, this is a stuffy hotel situated for the stuffy traveler. Sounds of enjoyment or laughter are non-existent in common areas, which speaks volumes. Call yourself luxury, and pay for memberships in luxury hotel associations all you want - it doesn't make it so.
Wi-Fi is available everywhere. The business room downstairs is very convinient. You can even use a printer free of charge. Wanted to stay longer. Breakfast is too expensive (31 euros per person), and items within a room mini bar are also expensive. The bathtub and the shower are not well aligned and the water runs through the rim to the floor. Else, everything is perfect.
Had a rest no
We loved everything about the Grand. The hotel staff were friendly and responsive. The location was superb and the hotel itself beautiful. Our room was sumptuous with a huge bathroom, closets, and all the amenities. Internet access in the rooms was free as was the fitness center. We did not eat breakfast in the hotel, but we ordered several dinners from room service and they were delicious and an excellent value.
It is hard to say just one thing about this fabulous hotel. . . it is superior in every regard. The staff are exceedingly gracious and helpful, so service is superb. The food is beyond delicious, so it is a gourmet's dream. The rooms and hotel decor in general are absolutely gorgeous. . .I can't begin to enumerate all the wonderful touches in the bathroom alone. . .so a designer would feel at home. But I must mention cleanliness. . . it is immaculate. Also, the business center was terrific-- computers (with printers) at your fingertips, easy to use and incredibly convenient. One can hardly do better than to stay at the Grand Hotel Wien. It made our vacation even more memorable. There was not one thing negative to say about this excellent hotel.
The location was perfect! We really don't have any complaints other than we would have liked the hotel bar to have been able to make a proper margarita.
Location was outstanding and facilities were very impressive. A storm blew through one night and something outside swinging and banging in the wind awakened us. Called the front desk around 1 am and was told they would look into it, but the banging continued and we were not called back.
Outstanding service NA
breakfast was limited vs. other LHW hotels
Fantastic location, very helpfull and nice staff, beatufull room and bathroom. I missed prospect about Wien, maps and other turistic material in lobby or in bell desk. Also I think that breakfest should be included in price of the room. We are not in America.
lovely atmosphere in hotel, clean, comfortable rooms and friendly staff
Location was great. Hotel was beautiful as was the room.
Hotel is excellent, very comfortable beds. We had the room with join door to the next room. It was very good audibility. We could hear everything what was doing in the next room. And they I suppose as well.
Nothing spesial Nothing
Extremely friendly and attentive staff--the cleaning staff was especially accommodating to our needs and schedules. The "at your service" staff was also patient, as I had problems with credit card authorization. Everything worked out fine and the staff made us feel very welcome. Also the location of the hotel is perfect. A short walk from the center of Stephansplatz, all the while feeling a bit isolated from the crowds. My first meal in the hotel lobby seating area was a bit less-than- Marriott standards in my opinion. I had ordered a chicken burger with fries with apple struedel for dessert. Unfortunately, all 3 parts of my meal were only warm and tasted a bit old. The apple struedel was also not fresh.
King size bed. Pretty good location -fairly central. No tea/coffee machine. No breakfast included. Room basic and bathroom small -no seperate shower. Basic and far too expensive for what it is.
Lovely room, nice gym and swimmingpool area. Good breakfast, although better on 1st floor than in the executive lounge Quite small bathroom for a junior suite
don't block 150% of price on my card , bar champion working till 23.
We were upgraded to a park suite as the hotel was full for the nights we were there, it was a wonderful surprise and made our holiday incredibly special. Loved the toppers on the matresses too! Didnt want to leave! Overpriced breakfasts and gift stores within the hotel
the location of the hotel is perfect, food
The service in the breakfast restaurant is very good. The people in the reception need to be trained more in helping the guest.
Staff was helpful. Big welcoming lobby. Very small rooms, and they need to be renovated. Old furniture, the bathroom was tiny.
Hard to pick up something I liked, maybe the LCD in the room or the location. Total mess in invoicing+guarantee made by a trainee at the beginning : fully paid accomodation + one person breakfast, I was retained for full guarantee accomodation + 2 persons breakfasts !!! thus waisting my credit card allowance. Plus that the final verification invoice was including another significant balance - another trainee ! - everything was finally cleared (that is I hope, at least !) by the manager in line, Cornelia. Thanks, Cornelia. So, be aware of front line trainees at Intercontinental Vienna !
The concierge service was very cooperative from the moment I made the booking. The front desk was equally efficient.
The staff was very helpful, the bar excellent and the food unsurpassed both for quality and value. Beds were good and location the best.
They have relatively small rooms. The amenities are good but the staff is not very friendly or helpfull. They are rather stuck up and obnoxious. The concierge is manned by the back office and sometimes it takes them a while to arrive. They are not in possession of a lot of information they should have at their fingertips. The breakfast is wonderful. Large selection etc. Had dinner there also but the selection is poor expensive and portions are small. See above
nice bed pay for internet, no swimmingpool
Good locations, relaxed atmosphere, the room was in perfect condition, no sign of wear One day the Internet didn't work, but few hours later it worked perfectly.
Comfy beds and friendly staff The fan in the lavatory did not work. The wardrobe units looked a bit basic for a luxury hotel, though they were functional. The food in the restaunant was disappointing fior the price. Ambitious but not very tasty.
very friendly service!!!
spacy room with high ceiling, modern applaiences, excellent position toward city express breakfast for 20 euros is rediculas,dirty carpet in elevator,
Excellent rooms, excellent service, prime location.
Ladge soft bed! Nice rooms. Receptionists were very helpful and friendly. Breacfast was too expencive and menue was difficult to understand.
Style, cleanness, comfort The breakfast in't reach for choose.
I liked very much the room service, and the room
The rooms were clean and the hotel staff were very friendly. Also, the location of the hotel is almost perfect, where you can go to most of Vienna's main attractions just by walking distance.
ALL WAS EXCELLENT. THE PRICE OF BREAKFAST.
Everything. Attention to detail , staff amazing, rooms beautiful, food excellent Nothing
We found a fabulous price on Kayak. We would not have stayed at the Ritz at their normal rates. It was a terrific value for us.
i liked the point that i have lived those nights in a more than 150 years old building, hotel imperial is a perfect gate for a tourist to live the old vienna no complaints
Limited Gym facilities
elegant clean historic building... pleasant unobtrusive personel
calling from the hotel is to expensive,i made two calls to my friend in austria and my bill was 450- dollar for maybe 40 minutes,thats grazy
The beauty of the public areas and the room.
This is by far one of the best hotels I have ever stayed at. Outstanding service and everyone makes you so welcome even though we were only staying for one night.
we like the position, the service was very good ,very clean,very good restaurant.romantic also.we will go again
room needs maintenance, very expensive comparison of what you get..
The stay was made great with the excellent staff and their service. NA
Gorgeous hotel accentuated in red,gold and marble. Fitting for royalty. Excellent service for the most part. Nicest hotel I have had the pleasure of staying at. Concierge wasn't the most friendly. Would have loved a pool/ jacuzzi option. Understand it's a non traditional request, but it would be a nice addition.
Nice and friendly staff. For some reason they use an artificial air-fresh system. No idea why since it is not nice. Please be aware if your booking is including breakfast. If not the breakfast is widely overpriced.
Excellent stay - this time just for a single night :-(
I liked the location, 10 min walk from the city center. The bathroom was quite dirty.
the room is small but the huge Klimt painting reproduced above the bed makes the room very cosy the breakfast buffet was not 4 stars standard
friendly and efficient stuff. facility. location (in front of the Konzerthaus!) wireless internet service did not work. I saw customers queuing the reception, trying to know why...
A nice room, quite small though. Complimentary mineral water and shower gel / shampoon refilled every day. Very convenient location, withing walking distance to the main center. Confusing services, everything was charged extra and was very expensive (internet 8 Eur / hour!!!!, breakfast 19 Eur,...). It is a 4* hotel and not the cheapest one, and also because of these extra charges we did not feel as welcomed there as we would expect.
Staff is very friendly and helpful thus compensating for the general poor condition of this sofitel hotel. The hotel does not have the usual sofitel standard. It would need a complete make-over.
I made a mistake and did wrong date reservation. They were very helpfull in the reception and finally I got three rooms! It was very pleasure stay n the Hotel am Konzerthaus and we want be back soon... We did not get superior rooms as was booked.
Very friendly staff. Helpful information provided. Excellent location and value. Bathroom had mold on tiles--needs upgrading.
On arrival the reception staff were very welcoming and attentive. We looked for a spacious room as my husband has a disability and needs extra space to get around on his walking frame. The room provided was really good. Staff in the bar and restaurant were also very attentive. We liked having tea/coffee making facilities in the room. On the basis of our experience, we will definately return.
I enjoyed service the most and appreciated hospitality of Mr.Milan very much I have no any complaints.
good central location rooms need modernizing, air-co not potent enough for hot weather
Very good location, just few speps from Stadtpark U-bahn station and 10-15 minutes from Opera by walk. Very friendly staff at reception. Big rooms with aircondition and mini kitchen. Spar supermarket is next to the hotel.
Perfect-large Room. Near the Underground Station. Very nice neighborhood The Continental breakfast included is rather poor. The optional buffet is satisfactory
Location is great, as you can reach city centre by feet in a few minutes. I would advice the hotel to improve main entrance exterior appearance. Sorry, but it looks shabby in comparison with other four star hotels.
We liked spacious room with very high ceiling. Although it is facing busy road, the noise proof of windows were excellent. n/a
Very comfortable rooms; cleanliness of the hotel. Friendly staff. The shower was not very comfortable to use because of low slanted ceiling (the suite was on the roof level), and me being 6'2 in height.:) The included breakfast was a let down. Only thing you could have was juices and bread with butter or jam. You had to pay for the buffet breakfast if you wanted more. There was a very good kiosk right outside the stadtpark subway station selling very tasty hot dogs, which we used more than once.
big suite dry air
Location at the very center, two large rooms' apartment, kitchen corner with microwave, cleanness, although hotel was fully booked during my stay i didn't hear any noises neither from the neighbors nor the street, and buffet breakfast was delicious. Especially I would like to mention the most helpful, polite, attentive and efficient staff at he reception. Really enjoyed my stay there. furniture in the living room especially this blue leather couch a bit out of date and cheep looking (but that's really nothing comparing to all the good things there)
Very quite and close to downtown I have got just 1 bottle of mineral water from room fridge but only at home checking my invoice I have seen they have charged me 2 bottles. (My fault don't check before paying)
Very large and comfortable rooms I have been here in the hotel 4 times before. All times before the staff has asked if I prefer continental breakfast or buffet(the different price between them). Last time maximum price has been included into the bill without asking