hotel staff, room facilities, location no
good location, easy access, modern unobstusive design the service staff is good however, they could be a bit more proactive in satisfying the customers questions. Concierge/FO has poor restaurant knowledge.
The room was big, modern and had air conditioning. The location was terrific Nothing I can think of specifically
exellent location, comfortable style, nice desighn, exellent service nothing to complain on
Meal Laundry service
A stlyish hotel with excellent facilities and service.Superb breakfast. The signage outside the hotel is inadequate.
Lovel gracious style, exceelent, well-informed staff (Roland was especially good), and a great restaurant on location. One of the best breakfast services in europe.
the rooms breakfast
Convenient location behind Parliament & RatHouse; newly renovated with nice design & modern decorating; restaurant & bar with outside patio we had a room on the second floor facing the street; despite double windows, the traffic noise was loud till early in the morning; request rooms not on the street.
The hotel is located right behind the City Hall, near to the sightseeings. Service at the reception excellent. We liked very mucht the exhibition of the artist Ioan Nemtoi.
everything narrow corridors
Very nice room, upscale, great breakfast. Central location near major attractions in the ring. Nothing I can think of
go for the cityview rooms - really enjoyed staying there breakfast was very generous, nice choice, excellent service the staff accomodated my wish for using the wellness area before the normal opening times
Comfortable hotel in the center of the city though in a quiet side street. Very close (10-15 min walk) to the famous caffe-conditorie Lantmann, City Hall, also to the tram No. 1 and 2, which go through most tourist attractions. Metro is in 5 min walk. Very good location for tourists as well as for people on business. I had double room which could be larger but was clean, with comfortable bed. Shower (not bath) was new and clean. Breakfast was sufficient (buffet style) and included eggs, bacon, sausages, cold ham and other meats, cheeses, several kinds of bread, milk products, pastries and strudel, free champaign. Breakfast room is pleasant, with entrance to the small inner yard which is nice for those who want have coffee outside or for smoking people. There is also a bar in the lobby. Staff is helpful and nice. In summary, it is quiet, not fancy but very comfortable hotel with excellent location. I would stay here again. There was nothing that I really did not like, although I would prefer larger room.
Very convenient location for the main sites and underground. Breakfast very well organised and good choice on the buffet. Nice quiet room (511) on 5th floor with small balcony. No.
In our opinion, this hotel is in an absolutely ideal location. We enjoy seeing a city by foot and we were within walking distance from every district, attraction and Christmas market that we wanted to visit. Minutes from Rathaus, Museum Quartiet, Naschmarkt, Hofburg Palace/Old Town, even Schönbrunn Palace was possible. The hotel was also surprisingly quiet and the beds were really comfortable - especially for this affordable price range. The biggest downside was the the room itself did not actually smell particularly fresh or clean. It wasn't bad enough to complain, but it definitely didn't have a feeling of being spotless. They also charge a ridiculous 17€ per person for breakfast . I'm fine with paying for good food, but when you're in a city like Vienna, you can get incredible breakfasts at local cafes for less than half that price. We almost wondered if it was intentionally high to discourage people from eating there!
Really helpful staff. Comfortable bed and room and great location. Only 1 iron for the whole building. Located in a special room on the first floor.
We booked through Booking.com and were given a Privilege Room, which was very comfortable - nicely decorated, great bathroom, large bed, and nice linens. Our travel companions booked the same way as us, at the same time, and were given a regular room, which had no air conditioning and was quite uncomfortable. Upon speaking to the hotel about the situation, they were moved into a Privilege Room as well.
Very big room, cleanliness & location
The hotel room was quite spacious and included a couch. The room was very nicely decorated with antique furniture and hardwood herringbone floors. The bed was comfortable and the room dark and quiet. Great location, within walking distance or subway ride to a lot of sites. None
Great location. Helpful staff. Modern and spotless rooms. Very nice breakfast but a bit pricey considering the price of the room.
Divine bed, restful sleep
Traditional elegance (beautiful staircase) in the building; the room was quite modern in decor and this worked well (upper floor level, with "Velux"- style window, so no view). Well positioned, within a walk (through lovely parks and squares) from the town centre. Somewhat surprised there was no room safe. (And also I think I'm correct in saying there was only one English/American tv channel, though luckily it was a news channel ...again rather surprising for a hotel attracting the international tourist). The "double bed" is in fact two single beds pushed close together, but they tend to start to drift apart ....!!
The friendliness and helpfulness of the staff was excellent. Liked the room configuration Was not clear that there was no kitchen or real bar - these facilities could have useful
Excellent location. Metro very near and you can also walk everywhere. Breakfast was very good and plenty. Staff was helpfully and friendly. Check-in and out was quick and simply. Good totality.
Comfortable hotel with a very good breakfast situated very close to the City centre - you can simply walk to the Old Town. Excellent personal. There is a bit difficult to park here - possible on the streets near to hotel or on parking garage a little far; parking conditions more better on weekend.
Staff very helpful and polite; hotel and rooms clean and modern; bed extremely comfortable; breakfast ample and delicious; close proximity to places of interest I can't think of anything that I didn't like during my stay
The location is very good, close to the city hall, the university and main tram/metro station, at the same time it's located in a quiet street.
I've got the room under the roof on the 6th floor with roof-window (with electric window-control). It was nice to have perconal air-con control, couse it was vary hot outside. Perfect hotel's place - you can reach most interesting places in 5 minutes. Room was not so big - but i like it. Not so many TV channels. If you take a car, you have to found parking place - i spent at least 10 minutes to do this. Breakfast is not included - that is not perfect. So i've not tasted it, and i've not been in the hotel's restoraunt - so I could not say anything about it.
Close to downtown area. Good quality and variety of breakfast. Quiet despite being close to the Rathaus. For a 4-star hotel, the decor is not up to par. Rooms are big, but it looks empty as furniture is poor.
very nice, very helpful to english speaking guests, very willing to help in taxi and information about area. Breakfast was nicest so far in europe
position in the center of Viena,beautifl building no aircondition
Good location, fair price, good breakfeast
Impressive staff NO AC WTF?!?!?!?!
Not value for money Small rooms not air contitionig
i liked very central location and very kind staff i´ve got a room Nr. 505 with locked doors to the room 506 where other guest was sleeping. I heard each his step and each his word.
Walking distance of the best part of Vienna. Good breakfast with many choices. Due to the location, they do not have their own parking, but they provided good information about the public parking outside of the hotel. Nothing.
Clean, safe, location is very convenient for sightseeing. Wi-fi in rooms is payed on 24hours basis. I'd like wifi Internet acess for shorter periods and less price.
very friendly and helpful staff
Very nice staff - Good breakfast
1. Proximity to Public Transport 2. Proximity to Downtown 3. Quiet location Free WiFi would be a real bonus - €8 per hour seems a little steep.
Everything is on a high level. Very close to the city center. Not free internet and not varied food
The location was very good; I liked the neighborhood, which allowed me to walk to everything very easily.
Neat room, with comfortable facilities Some of the reception staff should be a bit welcoming and engaging since they are in customer care. Should not be as serious as the business executives
kind staff, clean room small room, not so good breakfest, price is too high, no parking
I had a balcon with park view, super
Excellent reception service, excellent breakfast, good location for us - maybe a little distant from the centre for some. Very clean in all areas. Shower cubicle was tiny and bedroom was small.
Good breakfast, nice staff. Ideal location if you want to visit the Christmas Market near Rathaus. TV set and shower could have been better, but it was OK.
Great Hotel, Breakfast & Location walking distance to the center.Very helpful staff,we parked outside Hotel as was w/end (free).Hotel provide parking tickets for other days or you can park in garage for E15 per day! Wi Fi was excellent. We had a balcony which was great. Not a thing!
Position in Vienna, breakfast, helpful staff Builders touch noisy
The men in the reception were very friendly and helpful.
It is the service attitude that attracts most of us. We cannot recall any dislike during the stay in the hotel.
Although quite central, the hotel was very quiet and peaceful. Buffet Breakfast was quite good My single room was small but adequate
Location was excellent, wevy close to the city center by walking, not more then 10 minutes to the Parlament building.
the elevator and the breakfast.
friendly staff, breakfast items,
Close to the city Small room needs some renovation
The hotel was nice, the staff all right and the location excellent. We will probably stay at the same hotel next time Iwe are visiting Vienna, which is a great city by the way!
Great location, 10 minutes walk from city centre. Friendly & helpful employees. Breakfast was OK, but nothing special. Very small rooms!! Could be cleaner. Rather poor Quality/Price ratio. With the same amount (100€), I have stayed in much better hotels in Berlin/Milan/Budapest. But have to admit, that the other hotels close the centre were even more expensive!!!!
Location We booked a double room knowing it could be one double bed or twins. So, we asked for double bed. Unfortunatly we found just two separeted beds in the room, and there was no way to change rooms. 1-we think the hotel should have confirmed that bed option. 2- we tried to join the beds but the floor was too dirty bellow it!
The breakfast was very tasty and had a big choise of cheeses, cold cuts, breads... The "old feeling and smell" of the room and the elevator was the elemental part of our stay.:-)
location, friendliness of staff size of room with two single beds
Location was excellent for the Vienna Christmas Markets
Very good value for money. Excellent location. Friendly staff
The staff of Andreas Pension is very friendly and everything is clean and nice.
Central place in town no
Excellent location in the centre of Vienna, but very calm in the same time. Friendly personnel. Very clean room. Good breakfast.
The staff was friendly, and internet was free if using only 10min, which is more that enough to quickly check and send a few emails. The rooms were very cleaned and were made everyday. The location is very close to U-Bahn station and the central area (15min walk to St. Stephen's Cathedral), with plenty of restaurants and cafes around, as well as a supermarket (Billa) and post office, very convenient. The breakfast should include some fresh fruits and vegetables (such as a salad).
Very friendly staff. Good breakfast. Close to the city and metro system. Very quite. I was able to park on the street with a permit I got from the hotel. I needed to give a 30 euro deposit which was returned. It is on the 3rd floor of an old office building. The entrace is a bit Intimidating because it is a bit ragged. Once you get to the hotel it is ok. As with most small hotels, the rooms are small but efficient.
Location and price were terrific Shabby furnishings
location, nice building, pleasant
Nice, clean, peaceful, good position.
very familial, very quiet street, nice people. 15 min walking from the Hofburg and Parliament
location great, staff and value for money
Absolute crap for service. After 9pm no one was in building,In the case of emergency, you will be in hell nothing
Location of the Hotel in the city
Friendly staff, great location, good price, convenient internet connection. The rooms need a refresh. Windows, carpets, and bathrooms all need some attention.
Good big room and comfortable and,good location .
Rooms were surprisingly nice. Great location in the 1st district. The building was a bit run down and not updated.
Small, cozy hotel with great location and very helpful staff The price of room a little bit overpriced
Nice place in the heart of Vienna A bit too hot on summer days
Very good customer service. Good location. Buffet Breakfast OK, very basic. Room very small. Although heating turned down in our room, the sir was very dry and it felt like heating was on max. Shower cubical very small, my wife is petite & still struggled to move around in the bathroom without knocking her elbow etc into something.
Very nice and helpful front desk. Very quiet. Plenty of space in my room. Very easy to get to the center of Vienna. Only one shower and quite a distance away!
The room was very clean and comfortable, good heating in a cold winter. It's very good for the money, for those who doesn't care for sharing bathroom and wc. The staff was giving good attention. Excellent location for those willing to explore the city. There was not enough signs showing how to find the shower (which is only at the 4th floor, while my room was on 3rd. I needed to ask the receptionist who gave me good information, but some signs would solve the problem... also it wasn't easy to find to light in the corridor that leads to the shower.
Close to transport and not too far from city centre. Staff friendly and helpful. Large, comfortable room. Good heating. Shower was on different floor to my room and rather a trek to get to. Room was a little noisy. You need earplugs to sleep well.
Location, comfort, friendly and helpful Not at all what I had expected it to be and for a single woman travelling I didnt feel that safe. I was meant to have a toilet and tv in my room which I didnt, and the tv costed extra money.
It is in the heart of Vienna Almost I liked everything> just may be that the breakfast doesn't exist.