Location and service Express laundry treatment is not "express" at all. There's no way to get laundry back the same day if deposited during the day. In my view that kind of service is essential for business travellers
Excellent hotel which I will be using again on my travels to Vienna. Can't fault anything and the location is spot on. nothing
The location of the hotel is very good, free mini bar. rooms are small but very nice. The Internet setup is not the best, You got to get a new pass keycode everyday to get online.
Stylish and centrally-located with friendly staff There's no booze in the mini-bar, you have to ask for it!
Staff was very nice prime location and decent rooms You have to pay €25 if you want to use the gym (per day)
Service is excellent, staff are very friendly and helpful. Location is perfect with easy acces to museums, metro , resturants and shopping center. Breakfast is really good. Ambience is very nice. The bar has very good selection of drinks.
The hotel was nice, walking distance to amazing sites and good restaurants.
Location, staff SPA, only 1 therapist and she's part time
Room is spacious and well equipped, convenient furniture
Provided us with an early check in room which was a godsend after the redeye journey. Front desk staff gave us the wrong information on the train station.
Cleanliness of the hotel; location and breakfast Not applicable
I found the whole experince exactly as it should be. Excellent.
close to the center and opera house
location big room but classic furniture no steam ironing only normal also iron it is just fine, i can iron better lobby is small
good attitude, big room, nice athmosphere Construction work in front of my window, very noisy
Location, Location, Location. In the center of Wien shopping and sites.
The ambience of the hotel location, atmosphere.
location of the hotel was perfect , close to all you'd like to see in Vienna , also close to underground . it has a unique touch of history bath room was not what it should have been in a hotel with this # of stars / history , paint was falling off of the wood surfaces , there were strange stains in the corners ,
location of hotel excellent. hotel was very comfortable,well maintained & lovely character I was not aware that the gym/leisure centre was not at the hotel until I enquired when I was there. Also when I did go to he gym I was not able to find it as I was not given its address just the voucher & not good directions. I felt proper directions with address should be given. majority of staff was very helpful & courtious 7
hotel atmosphere, location, the large bedrooms, value for the money, nothing
Walking distance to shopping area and hotel size is not too big. But also the hotel seems not too pack with people. As my flight arrives at 11am and I requested if I could check-in early - the reply was rather unhelpful. It would be more appreciative if the Manager could somehow help/allow guests to check-in (even at) 1 hour earlier, it would have been appreciated.
We booked in advance and paid half price for a room that would otherwise have been way out of our league. We had a great stay. The location is fantastic, right in the busy city centre. The staff were great and the rooms were to die for. A nice end to our holiday, with a little luxury.
Central location and modern design Smoking area in bar area - door left open at times
The location and the comfort of our room the breakfast.
location and styling breakfast prices are outrageous therefore we didn't use
Central location,nice hotel Reception staff could be more friendly
Nice Hotel in the centre of Vienna, part of a chain but small and personal enough not to feel like it Food's not great but lots of restaurants nearby
Room and Service
The staff were excellent, especially at reception, and the hotel very stylish nothing
relaxed and easy atmosphere The sign was too small, I drove past it twice-
excellent central location
Location is the best, Staff excellent and most helpful. Rooms modern Nothing. I would go back and recomment it
The decoration and the comfort of the room the glass shower door because it is visible.
room service dinner was delicious! no bath in room!
the location is excellent, very good sound isolation, excellent restaurant, friendly and helpful staff, modern design be aware that the hotel has rooms with bath and with only showers. The showers are excellent, by the way
In the very heart of the city of Vienna; walking distance to everything. I was disconnected from the Internet say every 10 to 15 min., both on wireless and Ethernet. Very discomforting. The Hotel was notified by me several times. They were unable to resolve the matter.
The location is unbeatable. There was inadequate information in the room about the facilities. The staff were not very helpful.
The service at the bar and reception and the food in the restaurant were all lovely and made the holiday special.
We loved the location, the atmosphere of the hotel, and the staff were simply the cherry on top. Nothing was impossible and the service was brilliant. well done DO & CO. Nothing at all.
Very central, very friendly No buffet for breakfast
nicely decorated room, excellent location, friendly staff practically no lobby. you have to take an elevator (full of people, most of them not the hotel guests) to 6 floor where reception is, then down to 4 floor to the room. checking-out the same story vice-versa
Service at the front desk has to improve. The recepcionista did not know how important is the front desk (as there was no concierge service) in a 5* hotel.
Incredible hotel, attention to detail and service was impeccable and the design of the rooms elegant but also highly functional and comfortable. Right in the middle of everything but with a quiet park across the street you feel a bit tucked away, we honestly spent more time in the room than we probably should have...!
Location of the hotel There was no bath
Location and comfy bed and friendly stuff. Only minor dislike - there was no hair shampoo in the bathroom, only body shower gels. Quite unpleasant to find out while under shower.
room & wc & bed was perfectly clean and comfortable. Position of TV in the room was elegant :) Interior lighting of the room was excellent. And ofcourse the location of the hotel was absolutely fantastic. the elevator was out of order in the morning during breakfast time and probably takes 2-3 hours to fix...
Everything in the center u may wanna see is in walking distance: albertina, hoffburg palace, rathouse, opera house, st. Stephen's cathedral etc. plenty of restaurants near by, walking zone kantner strasse around the corner. sky bar and do&co bars are in 3 minute walk, both with great views and sky has live music. Basically the hotel to be if you are not a stay in the toom type of guy/girl. Staff is friendly and helpfull. Rooms are very simple and small, but what do you care if there is so much to see in Vienna. They are clean and got everything u may need or want. I got this hotel for the own bar and the decent number of rooms thinking that as a solo traveler it will be a great way to meet new people. Low in behold - the bartender is very nice and knowlegeble, speaks great english ( even though i know german), but the bar itself is dead. There are barely 6-8 guests at a time, you wont be meeting anyone there. it is slightly cheaper, than bars on kentner strasse, so I would stop buy and have a drink before heading out. I had early tours every morning, never quite figured out if they provided breakfast, it certainly was NOT available in the bar, as the hotel papers claimed.
Perfectly located in the heart of the city Only one elevator, sometimes you have to wait too much (in alternative you can use emergency stairs). I requested the reception to call a restaurant to book, they didn't do it replying it was not necessary and when I arrived there, the restaurant's kitchen was already closed (9 PM).
Excellent location, good breakfast, friendly staff, nice bar. With window open in the night it was a little noisy from outside goings on. Was ok once window was shut.
Room, free access to PC and internet, breakfast Nothing
It was nice
Fantastic location - ideal for shopping. Our room was very spacious - huge windows and a lovely view. Semi-transparent sliding bathroom doors took some getting used to.
Location is very good, close to very center of old city decoration is old, not so much choice with breakfast, nobody inform us about winter time difference when we made booking for one day tour to Hungry
Simple, clean, high standard furnishing, excellent bathroom No
good location, rather big room, perfect staff small bathroom, bad sound insulation (i've heard every guest who was on stairs)
very-very good place,near st.stefan by foot
It's in city ceter There is no internet available in the room
Good location, enough big room Smoking around reception, small place for breakfast, very small elevator, not comfortable for baby carriage
Centrally located, friendly staff
Great location, great breakfast and great room on the 7th floor. Has heating adjustment facilities from inside the room which is great. There is a club right in front of the hotel which was noisy on the Saturday night but it did not affect us much on the top floor when we closed the window.
The staff is nice, the location is excellent, the room is big. We liked our trip very much. The breakfast could be more various, there wear not hot dishes. The bar in the lobby is poor.
Well located hotel, very friendly staff and excellent service. Clean and newly updated rooms, very little to fault if anything. Excellent choice at breakfast. The only thing we could say was that the towels were not very fluffy. But this was a minor point.
There were two things that I liked best about my stay at Hotel Kaiserin Elisabeth. The location and the room. The hotel is tucked just a few steps from St. Stephen's Square and the main shopping high street. The room was comfortable, the bed was cozy, and the large shower with multi-shower heads was welcome after a road trip to Vienna and an all-day walk of the city. The buffet-style breakfast (which was quite good) was an option for single room but automatically included in the price for a double. I prefer the choice to opt-out as I'm not much into breakfast buffets and like eating outside the hotel. Parking was an additional 32€ / day. There was some construction noise ongoing but it didn't keep me from a deep sleep.
Everything is in good conditions. Room key to complicated
The location is great!
Location and atmosphere.
i had a cosy feeling,friendly service and the feeling of beeing in the past
Convenience, and good internet system provided free of charge
Very conveniently located. Very pleasant staff. Beautifully refurbished.
The location in the Center of Vienna. Beautiful building
Location No Coffee making arrangement was available in rooms
Spacious room and good breakfast.
Location Room wasn't as nice as pictures. No hand basin in toilet.
central location and room which was large & airy access with car very difficult then was asked on checkout for cash for car parking instead of adding cost to Visa bill
The central location. The staff on arrival were not helpful and could not provide correct directions to the parkig facilities.
Very good breakfast, excellent location Construction going on at the building --> lift not functioning; Rooms could only be reached via outside walk. Not too great in case of bad weather.
We've stayed here before and will do again. It's location is terrific and the hotel is delightiful and will be even better once the renovations are completed - both the hotel's and its neighbours.
Location, friendly staff, breakfast Noise
The location is perfect It is old and rundown. Very sad.
Staff was very helpful. Location was great. We accidentally left two coats in the hotel and the staff went out of their way to mail it to us at our next location! Service above and beyond!
The staff were very helpful. At breakfast the choice and quality was excellent. The room was large enough to accommodate us (2 adults 2 children) Very good central location. 5 minutes from all attractions. No tea/coffee making facilities in room.
The atmosphere and the location. There was no safebox in the room
Location was superb for a reasonable rate, we had a delightful room. Very nice staff, wonderful breakfast, we would stay there again in a heartbeat.
This is a lovely hotel in a prime location. The hotel itself is beautiful, spotless, every bit a luxury experience. Our party had both an apartment with two separate bedrooms, as well as an exquisite double room. The breakfast was excellent, hotel staff was very helpful and arranged dinner for us at a nearby restaurant. Would recommend this hotel highly!
Excellent location close to the Stephansdom. Charming atmosphere in this old and beautiful hotel. The decoration is perfect.
The location of the hotel near the shopping center and the best restaurants for traditional food are very close. The staff are very friendly and helpful The hotel have two types of rooms for the same rate one is small and old and the second one is modern and large and it is very nice and I found that by chance.
Staff was excellent, helpful and friendly. Location fantastic. Pleasant to spend time in bar. Would stay again. In fact, planning to... Maybe this is just personal preference -- but I found their foam mattress to be incredibly hard and uncomfortable. So, it affected my sleeep.
One of the best hotels I've ever stayed in. Beautiful, perfect central location, great staff, fabulous breakfast, gorgeous room, everything is walking distance!!! I shall return, for sure.
Location, well-designed rooms, service, historical ambiance There were times when I smelled cigarette smoke in my room from other rooms or the hall. The windows could be better child-proofed.
we loved our room and the location was perfect. we also enjoyed the atrium and breadfast
The stuff replied the question very quick. I and my wife liked the kindness of their attitude. The breakfast was so rich that we enjoyed very much. Everyday we found 2-3 small pieces of chocolate cake put on a dish on the desk which supprised us. It is a nice hotel with warm atmosphere. We don't like smoke. Peoples sitting in the lobby were alowed to smoke. It made us sick.
Location, charm(very Austrian),excellent breakfast, good dining room (service and food),appropriate room decor, pleasant staff, very nice courtyard. Nothing
Location, friendly staff and historical building No