Loved the hotel.
location big room but classic furniture no steam ironing only normal also iron it is just fine, i can iron better lobby is small
Service at the front desk has to improve. The recepcionista did not know how important is the front desk (as there was no concierge service) in a 5* hotel.
The location is unbeatable. There was inadequate information in the room about the facilities. The staff were not very helpful.
i would like the in room menu to be a bit more international,i found it abit restricting.it was more austrian though understandable loved everything absolutely
I like the building, the room, staff, location the food, the things from my bar, TV stations
Everything in the center u may wanna see is in walking distance: albertina, hoffburg palace, rathouse, opera house, st. Stephen's cathedral etc. plenty of restaurants near by, walking zone kantner strasse around the corner. sky bar and do&co bars are in 3 minute walk, both with great views and sky has live music. Basically the hotel to be if you are not a stay in the toom type of guy/girl. Staff is friendly and helpfull. Rooms are very simple and small, but what do you care if there is so much to see in Vienna. They are clean and got everything u may need or want. I got this hotel for the own bar and the decent number of rooms thinking that as a solo traveler it will be a great way to meet new people. Low in behold - the bartender is very nice and knowlegeble, speaks great english ( even though i know german), but the bar itself is dead. There are barely 6-8 guests at a time, you wont be meeting anyone there. it is slightly cheaper, than bars on kentner strasse, so I would stop buy and have a drink before heading out. I had early tours every morning, never quite figured out if they provided breakfast, it certainly was NOT available in the bar, as the hotel papers claimed.
Perfectly located in the heart of the city Only one elevator, sometimes you have to wait too much (in alternative you can use emergency stairs). I requested the reception to call a restaurant to book, they didn't do it replying it was not necessary and when I arrived there, the restaurant's kitchen was already closed (9 PM).
The hotel and room were beautiful. The reception and service were excellent. This hotel is in an excellent location for walkers--close to a train stop and close to the sites.
The food, services were really nice. Location was excellent!! Waiters were kind, but quality of services were not so good... The bothroom was not so comfortable, as I thought. After douche water was 0n the floor.
Very conveniently located. Very pleasant staff. Beautifully refurbished.
Everything is in good conditions. Room key to complicated
Location was superb for a reasonable rate, we had a delightful room. Very nice staff, wonderful breakfast, we would stay there again in a heartbeat.
Very good breakfast, excellent location Construction going on at the building --> lift not functioning; Rooms could only be reached via outside walk. Not too great in case of bad weather.
Location, well-designed rooms, service, historical ambiance There were times when I smelled cigarette smoke in my room from other rooms or the hall. The windows could be better child-proofed.
The location of the hotel near the shopping center and the best restaurants for traditional food are very close. The staff are very friendly and helpful The hotel have two types of rooms for the same rate one is small and old and the second one is modern and large and it is very nice and I found that by chance.