Hotéis em Osaka

Prós: Location... Staff.... View... Loved them all

Prós: The view and the location are basically the only interesting aspects of this hotel. I would therefore not recommend a 5-star hotel which doesn’t come with the basics of that level: an outstanding service.

Contras: Breakfast is average, including on the Club floor. You serve yourself your own coffee in a basic machine where it really is bad, they serve industrial juices, the choice is modest and when I asked for a refill of milk for my son’s cereals it never arrived. The facilities in the room are not of the best level either, there is no pool or spa in the hotel, which is quite surprising for a hotel of this level and most of the staff doesn’t speak English. But the worst came on the last day. I check-out in the morning and my flight being at 11.45pm, I left my luggage at the hotel with the intention of getting it back in the evening and taking a little while to arrange one or two things before I left (include a couple of purchases in my luggage and quickly go to the restroom to change to airplane clothing). When I sat at the « Lounge plus » corner in the lobby, I was interested to have a drink after a day in Osakas’’s streets while my 10-year-old son and we would alternate to go to the restroom to freshen up and change. Although we were ordering drinks, a very rude lady at the « Lounge plus » asked us to leave because it wasn’t a waiting room. But we were customers of the hotel, were ordering drinks and weren’t bothering anyone as we were using the restroom to get ready. We were chased a couple of times by the hotel staff within the lobby, can you believe it ? Our presence was probably messing up the uptight atmosphere, I don’t know. When I asked whether we could wait on the Club floor (since we were initially Club floor customers), we were told that we would beed to pay 4500 yen for that ! I simply wanted to make things easier by moving « out of their way ». What do customers do when they have a late flight and get their luggage back ? They grab their luggage and run away ? This is what I asked the front desk manager who, aside from feeling embarrassed, seemed to be highly looking forward to us leaving. I travel extensively and have never felt out of place as I did here !!

Prós: Views of Osaka at night

Contras: We had hoped staying at this hotel would be a real treat to mark the 18th and 21st birthdays of our children and the end of our trip to Japan. We booked into the ‘Summer Buffet’ restaurant but arrived to find there were no fish or vegetarian options (2 of us are pescatarian). Staff were unhelpful and unapologetic and offered no suggestions for alternatives. We ended up eating in the shopping centre below the hotel. We returned hoping to get a drink. My youngest (turning 18 in 2 days) was not allowed in the bar and the lounge was closed (at 10pm). We were told there was nowhere in the hotel we could get a drink. Again no apology. We found the hotel soulless and staff, although plentiful, repeated ‘hello and thank you’ In parrot fashion but gave little individual customer service or care. A huge disappointment and bill. This booking was an expensive mistake.

Prós: I liked the service provided by every staff member especially the concierge! I would rate them a seven star if i could.

Prós: My free upgrade to a corner room :)

Prós: The view. The view is just incredible. We were on the 51st floor and it was breathtaking,

Contras: Nothing springs to mind. It was a lovely hotel.

Prós: Location and service

Contras: Price

Prós: Convenient location, excellent service, spacious room, providing toothbrush. & slipper for kids, excellent services on tourist information and trip bookings

Contras: High price, can not count into Marriott points

Prós: - professional & polite Staff - breathtaking views - large rooms

Contras: None

Prós: Great location Good view Friendly staff Clean room

Contras: The Tennoji station is a bit chaotic and can be confused for foreigners - it is not related with the hotel but it is the only thing we found as less positive.

Prós: Excellent place and clean

Contras: Nil

Prós: We LOVED everything about this hotel! It was above and beyond all we hoped for! The room, the food, (front desk staff)- all amazing! We will stay there every time we visit Osaka!

Contras: Would love for at least one restaurant and bar to stay open later.

Prós: Metro underneath, many shops nearby, big hotel

Contras: Room needs to be maintained little more

Prós: Location

Contras: Concierge has no knowledge and not helpful.

Prós: The rooms were large and very clean. Staff were friendly, helpful and pretty much the best I've had. This hotel is over the train station and staff take your luggage and put it on the train for you!

Contras: nope...loved it all

Prós: Great location . Great breakfast spread .

Contras: Nothing

Prós: Location to shopping area and fantastic eating places was excellent. Really enjoyed the spa and swimming pool.

Contras: Room service menu was very expensive with service delivery and other tax added.

Prós: The location is great, it's convenient to almost anywhere including kansai airport

Contras: The hotel is right above the train tracks, my room was in the 16 floor, the noise from train is constantly annoying almost all day except 12AM~5AM, when there are no trains.

Prós: Very comfortable beds, big room. Very well situated at the Namba station. I highly recommend this hotel!!

Prós: Just at railway and subway station. Very convenient location for shopping and sightseeing.

Prós: The hotel was very clean, and the bed was very comfortable. We also liked the selction of the pillows that the hotel offered. The executive lounge staff was very friendly. We also enjoyed the varities of breakfast selection.

Contras: Personally the lighting in the room was bit dark. It would have been nice if there was a extra stand to brigthen up the room a little. Also the shower booth the glass was bit too short that the water was being splattered all over the floor.

Prós: The staff,accommodation and location (close to the train lines)make this a great hotel to stay when visiting Osaka. It was very clean and we had lovely views. I would definitely stay here again.

Prós: Connected to train station

Contras: We got a budget hotel for luxury price. Zero customer service. Horrible check in process. Room prices not reduced for price match. Complete disappointment with booking .com and hotel wasn’t helpful either. No help with bags, would not book taxi to airport, rooms small and one bed was too short for use (I’m 5’4” and my feet hung off). Rooms were supposed to be in the $120 range but cost $600. Terrible terrible terrible

Prós: I love the hotel and the location is great. Staff were helpful. Would definitely go back and stay in the same hotel. Arigato gozImas, o kini!

Prós: Great location. Next to the touristy areas and JR Namba station.

Contras: Looks a bit outdated, but still very nice.

Prós: Very nice hotel! Great staff, very clean, and within walking distance to Dotonbori and tons of restaurants and shops! They validated our parking fee as well! Very happy!

Prós: Roomy quad room perfect for two parents and two teens. 2 bathrooms! Same building access to limousine bus to Kansai airport.

Contras: Have to take two separate elevators from ground level. First to lobby and then from lobby to room.

Contras: Staff asked me to do survey during my breakfast very rude and I was only one asked because I was American

Prós: Location

Contras: The room. Old-fashioned. Things non working. Amenities very poor

Contras: The guy on the reception was rude, not welcoming us very well and not even give us a smile

Prós: The location is excellent - close to the shuttle from both airports, metro and railway stations, all under the hotel or in the same building.

Contras: The hotel is outdated and seemed to be very old. The ventilation seemed quite dirty and needs cleaning. Overall there are many old hotels around, but this one does not seem to be kept clean at least.

Prós: Great location! 5 mins walk and you're in the middle of the buzz of Osaka. Quite clean as well. Highly recommended!!

Contras: Male staff barely smile! The ladies were nice though.

Prós: The staffs were very nice, speaking English very well. The hotel is just next to the JR Namba station, which is extremely convenient to travelers. The decoration of the hotel is delicate.

Contras: The air conditioner is a little bit noisy.

Prós: Excellent service from Concierge and front desk staff. Convenient location to OCAT, JR Namba Station and local subway lines. Walking distance to Dotombori, Shimsaibashi, and other shopping streets. Good local restaurants in alley ways close by.