Hotéis em Suminoe, Osaka

Prós: Staff service is outstanding.

Contras: Customer service very good

Prós: Breakfast in Club was good

Contras: my room 2613 was a very old room and the bed was uncomfortable, and there was not even a make up mirror for my wife.

Prós: Good location for those attending a Fair or Event. Not good location on leisure as it is not close to the city center.

Contras: the staff does not speak English. really challenge to communicate with people at front desk I left my credit card on file and they kept calling and calling to validate form of payment.. for a hotel like this, they need to improve the level of English for the staff

Prós: We thought staff friendly and helpful. room was great with enough english information available.

Contras: location, it felt isolated

Prós: Staff, Bar, Restaurants, Courtesy Bus to and from Station. Room was immaculately clean, modern decor. Hope to come back some time.

Contras: Being very picky, would have liked baked beans with breakfast buffet???

Prós: Gym great. Transfers amazing. Very helpful

Contras: Breakfast catered to westerners to much would have like more authentic Japanese style

Prós: The bed and hot water shower. Enjoyed the dining experience at the Japanese restaurant.

Contras: Customer service dining experience at the Italian restaurant.

Prós: The pool was nice and the workout room. The bus service to Osaka station was very nice as well.

Contras: Well, the food was way overpriced for the quality of the food that was served. The cleaning staff really didn't clean the room in the 6 days we were there; they only barely made the bed and dropped off some clean towels. Oh, they also dropped off some new items for the bathroom. We also came to eat at the Irodori restaurant for teppanyaki and we decided to eat on the other side where they don't cook in front of you then a couple of minutes later our daughter wanted to eat on that side they do cook in in front of you. Then we were told no we could not eat on that side. The customer service was not the best when it came to the restaurant. The extra we paid for breakfast for each day was not worth the food. Also the razor that the provide is not made for shaving. It's not sharp enough!

Prós: We were in this area for Summer Sonic, and it was in a great location for this purpose. We could reach the shuttle buses to the festival very easily from this hotel. The staff at reception were friendly and accommodating. They told us to have a good time at the festival. In the morning they were happy to help us cut off wrist bands. The staff are definitely an asset to this hotel.

Contras: The hotel offers feather pillows and both my partner and I had stuffy noses after our night at the hotel. So those who might have dust or feather allergies should be aware that this might be an issue.

Prós: Staff was very helpful with everything

Contras: Nothing

Prós: Value for money. Free parking.

Contras: Would be great if they have free shuttle to subway station.

Prós: I just feel like home when staying there

Contras: In the night there were noisy sound outside.

Prós: The staff was very helpful and informative.

Prós: Bed was big

Contras: Air con not working, very hot in the room

Prós: Cheaper compared to many other properties

Contras: Just good for one-day stay

Prós: Bed and room was satisfactory for our 1 night stay. Parking facilities were available.

Contras: Location from the train station and city were a bit far. In our case, the rain was of no help.

Prós: None

Contras: The room is not airconditioned. They only provided a portable aircon device

Prós: There are only tea, coffee and small pies for the breakfast

Contras: The hotel is old and the walls in the room are dirty, old furniture. It is ok for me, but the breakfast was poor. We had to buy something in the nearest “combini”.