Hotéis em Osaka perto de Umeda Geijutsu Gekijo

Contras: Having stayed there for 7 nights (from 30th Oct to Nov 6th), the best way to sum up my experience would be the inconsistent level of customer service. Depending on who was attending to you, the service could range from being pretty good to somewhat nonchalant to downright rude. The most telling example of such inconsistency, would be this morning (6th Nov) during our hotel check out. At the 20th floor level reception, when checking out, one of the staff (an American gentleman from Long Island, US) was warm and friendly. He made a conscious effort to engage us in some small talk, enquiring about our stay and experience. Needless to say, we walked out of the 20th floor, with somewhat positive feelings. Unfortunately, at the 1st floor of the hotel lobby, that was when the extreme case of really poor service took place. My wife had sought the help of the concierge (from the 20th floor) earlier to book a taxi. By the time we went down, we were told that there was gonna be a slight delay and wait for another 15 minutes or so. My wife then proceeded to ask the doorman at the lobby if we could make it to the airport in time (if we waited out for another 15 minutes.) but his only reply to her was that it takes an hour to travel to the airport and we just have to wait for the taxi since we have requested for one. Given that our flight was at 11 am and it was close to 9 am, I made the decision to take one of the taxi, lining up in front of the hotel. To my surprise, the doorman actually physically blocked me, in short - he BODY BLOCKED me, from getting into the taxi. He raised his voice and kept saying that we had to wait for the taxi, disregarding the fact that we had to rush to the airport to catch our flight. I told him to charge me (on my credit card) for the taxi booking and went ahead with the taxi, which was in front of the hotel.

Prós: One of the nicest hotel rooms I have ever seen. Everything was awesome, even that bathroom! Great hotel and the location was great if you like to shop and eat.

Contras: Nothing

Prós: Everything the staff the location the facilities the ambiance it was just prefect, the view was so beautiful.

Prós: Rooms are spacious and very comfortable. Staff were very pleasant and helpful in all areas of the hotel and have clearly been trained well. Indoor pool and gym facilities

Contras: Location is a little far from main tourist areas of Osaka and 10 min walk to nearest station. Breakfast could be have a greater selection, currently offer a limited Japanese and Western selection compared to other 5* hotels.

Prós: This was the best hotel I’ve stayed in. Amazing service and such friendly staff. They have a free shuttle bus service from Osaka station to the hotel making it easy to transport all your luggage from the station. We got upgraded and the room was great. Amazing views, large area and complimentary cakes and chocolates :)

Prós: The genuine hospitality was appreciated. Chef Asada @ Kamon restaurant was delightful and so was the maitre d

Contras: Everything was as expected

Prós: good service, quite neighbourhood, friendly staffs. my third time staying here, feel like home.

Contras: was trying to get a river view room for past 2 times but all failed.. city view is great but i prefer river view which makes me feel more confortable. not sure if it is because my choice of room type was wrong. will explore next time if i have chance to stay again.

Prós: Staff are the real stars in this property, they could not do more for you.

Contras: I was denied access to the gym, even if I offered to cover up my tattoo. Maybe the management need to consider some of their policies for all the future generations of Imperial fans?

Prós: The staff is simply exceptional. they do whatever they can to make you feel at ease. Wonderful experience. For sure I'll book the very same hotel in my next stay in Osaka! Highly recommended.

Contras: Nothing, literally!

Prós: Great hotel!! Ambiance, smiles, services were excellent.

Prós: Didn't have breakfast but room service was perfect

Contras: I feel staff have taken care of minute details ,nothing comes to mind to make any positive suggestions

Prós: Location is excellent, staff is also excellent.

Contras: Hotel has a good shuttle bus to a train terminal but at the old Osaka Station not the new Shin Osaka Station.

Prós: Very comfortable, clean very good wifi

Contras: Nothing

Prós: Cleanness

Prós: Service staffs are so kind. Hotel location is good, walking to the nearest subway station just need almost 5 minutes.

Contras: Room is too narrow to set my baggages...

Prós: The room and location and staff were perfect - and the top floor ‘onsen’ caps it all off nicely.

Contras: Absolutely nothing.

Prós: Great localization with a lot of small restaurants and bars around. Nice, clean hotel, with small yet comfortable room and friendly staff.

Prós: Cleanliness

Contras: We paid extra for the upgrade for the lounge but there wasn't any enough drinks in the fridge and no light snacks provided (only 1 tiny biscuit choice). Absolutely not worth for the upgrade. Also, internet is very weak in the room.

Prós: The location is amazing and they have a free shuttle bus from/to Osaka station. The room is spacious compared to other hotel rooms in Japan. I like the modern style of the hotel. And I love the fact that they give us a free late check out (one hour later than usual).

Contras: Resturant on 2nd floor serves very good food, but staff not really comfortable with English only speakers! Otherwise outstanding!

Prós: With my genius status, we were upgraded to high floor room with an excellent view of the river and city. We do appreciate it so much. Thank you. Another thing that we like are the room size it’s bigger than the typical Japanese hotels, toiletries and the ONSEN bath.

Contras: The dusty window blinds at the dining area, drinking glasses were not throughly washed (on that day) that I even had to use the plastic cup instead, and no pressing iron in our room.

Prós: Beautiful large rooms. Excellent staff. Amazing breakfast.

Contras: Gym use came with a fee. A longish walk to the the train lines.

Prós: The Westin Osaka , it is exceptional! , beutiful inside and outside too .They defenitly think about everything to make they guest happy. Staff absolutely most friendly staff I ever meet. In my return to Japan I will visit again The Westin Osaka and defenitly I recommend all my family and friends. Thank you very much making our stay that pleasend.

Prós: Location and size of the room

Contras: Had to pay for the fitness center

Prós: Located literally next to Osaka's Sky Tower and rotating garden/restaurant. Not far from Umeda station as well. Hotel is also very nice, but best of all was the service, which was impeccable.

Prós: Convenient location, close to the station and the complimentary shuttle bus.

Prós: Among the general experience in Japan, this hotel is exceptionally big. The staffs are also friendly and professional.

Contras: It is unusual to be charged extra to use the swimming pool. No clue!

Contras: Don’t have airport shuttle

Prós: Breakfast was nice. Pool department good.

Contras: Gym was worn out and dark. Used area is not that interesting in general.

Prós: Most of the staff was very friendly and helpful. The bar near the lobby was absolutely great. Bartender was very genuinely kind and knowledgable.

Contras: lady at check-in office was very curt in her communication (smaller woman with glasses). The hotels restaurant does not offer 24 hour room service, and the hotel does not allow deliveries, so if you find yourself hungry past the kitchen hours, you are screwed. Concierge is off duty after 10pm, so again, any late-night info is non-existent. Location was very far from any nearby attractions, even any row of shops/restaurants.