There were stains on the pillow. Washroom looked very old. pillows seemed very low quality.
Hotel staff was friendly, great view of the falls and the windows restaurant was the best! Heated pool was freezing
Very clean. Great location. Comfortable beds. Victor on check-in was great!
It had everything you need and want for a conference stay and for the family. Cost. Why is WiFi an extra charge? Why are we charged a tourism tax when we are there for a conference? Otherwise great location, services and amenities.
The resort was clean and comfortable. We were upgraded at the front desk because they overbooked! Our room was beautiful and had an awesome view of the falls. The staff was super friendly. Our room had a jacuzzi, and the jets were broken. AlsoC the walls were really thin and we could hear everything.... and I mean everything... that the people in the room next to us were doing.
Quick late night check-in (with I believe his name was Colin). I hope I got it right. He made my anniversary getaway great with good advice, directions and delightful conversation. Also want to thank Tom for his help at valet. Running late for lunch, he kept my car up front and ready so that I could grab a few things from the room and rush back out. Breakfast was a bit pricey and didn't have any meat options for those who do not eat pork.
Staff were friendly and our room had a great view
Very good location Starbucks in hotel prices are expensive and drinks are not good. I ordered strawberry banana almost $10 (including tax) and taste so bad.
Close to Clifton Hill. Parking being so far away and 30.00, resort fee. An additional 50.00 after already paying 100.00+ for the room
Like the location, the room and convenience of being connected to casino. Didn't like that we had to park in parking garage of casino. It was quite a hike with bags.
The veiw was the amazing
My room had a awesome view of the falls. Front desk was great. Hotel Valet was quick and worth it. The shower was small even though it had a jacuzzi tub init.. And watch for extra fees in the bill at checkout.
The room was very nice. Beautiful furniture. Did not like the location. Thought we would be closer to Niagara Falls. The hotel was in the middle of nowhere. The room was nice, but the floor was not clean enough -- it was sticky in some areas.
The standard king room exceeded our expectations. We enjoyed the king size bed! My husband and had a great time at the Sterling Inn & Spa.
Fireplace, jacuzzi & breakfast in bed Luxury room in a good location
Loved the atmosphere no pool
Close enough to walk to all of the Niagara Falls attractions, but far enough off the main tourist spots to be quiet. You MUST eat at at the in-house restaurant, AG Inspired Cuisine -- it is DELICIOUS.
The room was very nice. I liked the fireplace and the jetted tub. The continental breakfast is a nice touch. The food at the restaurant was excellent. It was not easy to find in the part of town where it is located. It is on a corner so signs on both streets would help. Provide a larger table in the rooms for the continental breakfast, or in case people are interested in room service. Although the food at the restaurant was excellent, the menu choices are too limited. It is also very pricey for ala carte fare.
Location is in a great spot, lounge is nice good staff, rooms are really nice and spacious. Bed was a little on the hard side, no seat in the steam shower.
location and the room was nice after we asked top have it cleaned We had problems with the cleanliness of the room but it was rectified after we brought it to their attention.
Rooms were big Great view of the city Walking distance to Niagara falls King size room had a pool out coach
Our room was very nice with a jacuzzi tub which was a pleasant surprise. Our view was nothing to enjoy. The staff was not very helpful with directions to the local attractions.
Room was clean Every time I go they give me excuse that they have water problem even after I reserved a room online then they shift me to a lower class room for same price which is not fair it's a ripoff
Loved the location, the room was great, the service was great, and the hotel did stay very quiet and there were 3 sports teams while we were there. The wait time for the elevator was 15 minutes at peak time. And I would suggest going out for breakfast.
Great location close to Falls and everything !! Will stay there our next trip
Location and cleanliness. Expensive breakfast and parking
Very nice room, clean and great location. Not enough towels for two people... Refrigerator didn't work.. A/C is poor.. Hardly cooled the room. Staff not so welcoming nor friendly at desk.
Crowded, one of the rooms had a view of a concrete wall and nothing else.
We watched the nightly 10 pm fireworks right from our room window. We walked to all the Clifton Hill attractions. The indoor pool & hot tub were great for the kids. Liked everything
It was clean, comfortable, good location. We had no issues whatever. It was not fancy, but e erything was functionable. No issues whatever.
The hotel is conveniently close to all the attractions, yet it doesn't feel loud or crowded. We really took advantage of the indoor and outdoor pool, the spa, and the sauna. The rooms are spacious, comfortable, and clean. We had a great view of the park and the city landmarks. I've stayed in Niagara before and this was the better experience by far.
Location and cleanliness Parking was added on at the end of stay. We would have appreciated notification of parking fee prior to stay since parking lot adjacent to hotel was $5/night.
easy to find. direct in center. enough parking place
Convenient location and good amenities incl. free wifi.
I liked the location. Right on the hill i the middle of it all. Didn't have to walk far for anything I wanted to do.
Very comfortable bed. Enjoyed the location as very close to amenities and The Falls. Very loud air conditioner drowned out noise of nearby activities. Breakfast included. Smelled like cigarette smoke in our nonsmoking room. The toilet kept filling with water after flushing and we had to adjust and fix it on multiple occasions. Staff did not seem knowledgeable.
Really near attractions and the falls. Good price. Event if it was crowdy in the streets, it was calm in the room. Parking is free and you don't need a car anyway at this place. We done the Skylon by foot. Didn't took CAA discount. That's about it.
The cleanliness of the room was exceptional. The cleaning staff was very helpful. The construction outside my bedroom window. Outside doors could use a paint job.
center of action
Everything was just easy and great, as advertised and included in room price: parking, (continental) breakfast, tea/coffee in the room, wireless internet. Excellent and professional service.
My husband and I really enjoyed the King size bed, very comfy. We really enjoyed the wonderful job that our cleaning staff (Connie) did with our room every day. I enjoyed the pool, but wished it was open longer. Before we got checked in I fell and sprinded my ankle due to a step that is very short, half the size of the next step when I walked in. Not one staff member came to help me up and I am still icing it due to swelling. I also had a lot of difficulty avoiding ciggarette smoke, at one time a young man was smoking right outside our hotel room. This makes me very sick due to being alergic to smoke!
Location and comfort. Maid was great. room is clean. no complaints
Proximity to the downtown area. The noise from adjacent rooms and the street was unbelievable. Out of 235-days per year I spend in hotels around the world, this was by far the noisest hotel I have ever stayed at.
Everything was great. The location, the food, the walk to the falls was only about a mile and was not a bad mile! The only thing we didn't like was the bed. It was not very comfortable but it was ok for the 1 night.
leaving it ! The room was dirty and the quality of the sheets were cheap, it was smelly althought we brought it to the attention of the staff, it made no difference.
Excellent price, clean, friendly staff. Only complaint - turn up the heat in the hot tub Hot tub too cold
Location It was wicked humid out and the air conditioning was busted in our room, we were given a very small discount
Good pool,hut tub and sanua Wifi wasn't that good ... At least not up on the 4th floor
Centrally located, convenient walking distance to falls and all attractions
Room was very comfortable and spacious. Liked the retro decor. Hugely inflated pricing for a weekend stay. Bath towels too small and too few. Spa was too busy to enjoy and facilities (shower area) lacking.
I liked the presentation of the room it self. And it was close to everything. The front desk staff(girl) could learn how to smile.
Very relaxing vacation. Refrigerators should be complimentary.
Their elevator works faster & their media in their tv was good. Thiers no menu for food if incase I want to order hotel food. I wish they have 24 hr hotel restaurant.
the location The Jacuzzi tub, the TV didn't work properly (they were advised but did nothing)
it was close enough to clifton hill,and the falls that you didn't have to drive drunken teenagers on our floor
It was to light at night, all the lights were on outside the windows which made it hard to sleep
the location - it was central and near to the Niagara Falls but nevertheless our room was quiet and peaceful.Unual swimming pool set-up in the receptiion area. Our rooms did not have a window opening to the outside - only onto the corridor outside the room - hence it felt somewhat claustrophobic.The breakfast area was very crowded and a bit chaotic.
I booked room in Nov. 2014. The hotel was close to many attractions in Niagara Falls, and at a reasonable walking distance from the Falls. It is clean, modern, offers a decent breakfast and the room we had was very good. The beds were quite comfortable. Its indoor facilities include a pool, Jaccuzzi and sauna. One of its main advantage is the free parking, which in NF is a big deal! Overall, definitely a recommendable hotel. On week-ends, expect families with kids that will monopolize the pool and Jacuzzi at certain times. Can't think of anything!
It was right in the heart of downtown and was so easy to go everywhere on foot. No added expense for taxi's or parking. The only critique I could give is that the pool was not open as late as I would have liked. It closed at 10 p.m.
Huge room, great location Very loud air conditioner, no refrigerator in room, poor quality hot breakfast items
Clean, great staff, nice lobby. No exercise room
The staff was awesome, the location was the best in town and free parking Pool opens at 10 am, too late, and closes at 10 pm way too early
I liked the second bedroom No
Overall, the room seemed mostly clean, but very dated. The bed was huge and very clean. Amenities were minimal, but the staff was friendly and very helpful to this first time traveler to Niagara Falls. There was a convention of cheerleaders the weekend I was there and they kindly put me in a honeymoon suite away frim the noise. The location can't be beat. It's right across the street from the Clifton Hill entertainment district and about a 10 minute walk to the Falls. Lots of places to eat, even if you are like me with lots of dietary restrictions. The in house free breakfast is standard hotel issue, but nice to have on busy days. Some of the towels were slightly dirty and there was mold on the shower curtain. The swimming pool and the whirlpool are inside the front entrance (same place as the breakfast and check-in), so it's very hot and humid in that space. It also smells of chlorine everywhere in the hotel. For this reason, I think, the air conditioner was on the whole time (even though I had turned the room unit to heat, because it was snowing outside)! The room never smelled of chlorine though. The TV reception was also spotty at best, but ultimately not an issue, as I was out most of the time. The elevators are a little slow, but very cool, one being glass and facing the inside of the lobby.
Overall very good, location, Very good breakfast & clean. The TV was not working. It had been unplugged. I had to move the large dresser to find out that it was unplugged & then plug it back in.
My bf and I stayed here for only one night in a whirlpool room. The room also had a fireplace which was nice and worked great. The entire room was VERY clean it was a great stay. Upon our arrival we were at the ice machine and saw a cleaning lady delivering a fridge to another room, since we were filling up on a tonne of ice she asked if we would like one in our room, she found a fridge and delivered it to our room immediatly! The pool is in a weird location but that didnt bother us and we didnt use it anyway. Hotel is right beside Nightmares and accross the street from Nigara Casino and a waterpark. We would definatly go back to this hotel!
Not bad but too expensive for the services
Location Over priced. I payed more then most other guests. The rate I got was terrible. There was a hidden 30 dollar parking fee. The rooms were small and dirty. The tv's were small.
Closeness to falls, and the View was awesome. Building is older, has a wealth of history but this could be a bad/good thing depending on opinion.
Great location! Carpet throughout hotel is getting old.
Nice old hotel Great restaurant. Room smelled like smoke, very high price for a low quality room looking into a gravel roof. Yes I could see the falls behind the exhaust fan. Overpriced felt ripped off.
Staff was very nice. King size room was way too small.
Shower was gross, it had someone else's long black hairs all over it. Toilet hardly flushed.
Nothing No mechanical staff to solve the problem and in the morning the just say sorry and detected 134$ only. We did not sleep the hale night. The A/C was not working
They were very accommodating and helpful. The rooms had a nice view of the falls. The restaurant is very good on the 10th floor. Make sure you understand what all is included with your bill. Make sure that there is no hidden fees. No mini fridge Parking is $25 American a night.
The room was a close walk to the falls our room could see the falls and fireworks It was close to anything you might need They gave us Bus Passes to visit other great sites the dinner in the restaurant was Excellent. The Gnochi dish was off the charts good. it is connected to anything you need, food, Gambling, water parks, parking etc. The room was very small There wasn't enough room between the wall and bed to stand and get in bed, you had to enter from the bottom. Mold in the Bathroom and Bathroom was outdated. It was functionally difficult to use. The drain in the sink was busted and the shelf covered 1/2 the sink so brushing your teeth was difficult. . A room with 2 queens should accommodate the people and luggage associated, and it was very tight -The staff try to upsell everything. If your hotel includes breakfast for 2, the try to upsell you on the delux package. It's not service for service sake or to be a great hotel, but just another way to extract more money from you. -Dinner and breakfast was expensive and includes a "tourist tax" -We stayed in 6 hotels as we toured through Canada and although the view of the falls as great, it was our least favorite hotel of our trip.
The view from restaurant Breakfast was very poor quality for the money you pay We paid extra to stay three adults in our room. But coffee for two and toiletries for one. We ordered room with falls view but looked out at the Rainbow bridge. Only standing at the window and looking to the right could we see the falls. The guy at P garage took forever to find proof that we had payed for parking although frontdesk had told us that their camera would read our license plate.
Location was amazing. Close to everything. Clean. Nice room. Great view. The breakfasts was not very good.
Room was upgraded and clean. Room was smaller than we expected, for the price we paid.
I will remember to ask for an upper room next time as there are a lot of kids at this hotel and they run around all the time, right above us. Otherwise, great.
The Inn was better than we expected. Cleanliness was very good. Staff was helpful.
The assistance checking in and out - the person at the desk was well-trained and knowledgeable. The only complaint I can make is that I didn't have a car but was charged for parking. Not a big issue as I simply called the billing number after I returned home and had it corrected.
location was good and value for money is really good it was a little loud at times,lots of young children running around
The size of the room and the hotel setup
The hotel was clean and pretty quiet.
Courtyards, family movie night Pools too far, inconvienent. Same with workout rooms.
I liked the proximity to the main area of Niagara.. walking distance to everything I wanted to do with my children. It was clean with very friendly staff at reception. The fridge froze everything that was in it overnight, so the kids couldnt have water or juice when they woke up as it was ice ! The people above us were quiet noisy at 10.00 p.m.
I was very impressed with your maid service - they were friendly, business like, happy and they aimed to please and do anything that you would like. Their cleaning was top notch. You should be very proud of them! Thank you
Rooms clean everyone pleasant very noisy in room above
Hotel is close to water park and the Clifton Hill locations
Nothing blew my mind about the place. Pool was VERY far from skyline inn. Spilled coffee grains on the carpet and it was never cleaned up when room service passed, during our three night stay. Also cups where CLEARLY wiped clean instead of being replaced by clean ones.
Very dirty. Un safe. Was warned about shady characters walking around. Water stains on furniture.
godd service and quick response to urgent needs everthing seems normal
the location was excellent. the hotel was clearly in a run down state. it did not warrant the price tag for staying there. simple things like removing/cleaning notice boards in the elevators would go a long way to give the illusion of better upkeep. impressions are important.
Had the junior suite which was very spacious (however friend also had suite that was slightly smaller so specify when booking). Overall was a decent stay for one night but wouldn't want extended stay there. Close to clubs and shopping! For some reason the tv channels were seriously lacking. Aimed to be back in room for jays game but couldn't get it on tv! Also mini-fridge and microwave are great to have but seriously small and outdated! My friends and I joked that this was a hotel-motel feel.
It was good price and close to the falls and Clifton hills My room did not have a jacuzzie tub like in the description I was kind of disappointed by that
Total cost for a King bed and fold out couch was $57.50 (US). You could see the American Falls from our window. They would probably be obscured by trees when their leaves return. Pool area was fine, perhaps a little stark. Bed was somewhat comfortable. The room was kept up. For some reason, there was a plastic bag over the smoke detector. Walls seem very thin. Could hear the neighboring TV very clearly. We used the noisy fan to create white noise to drown out the TV. Our door would rattle when the neighboring door would shut. The bathroom could use some work. The light colored tile grout was turning black and tiles cracked.
Centrally located. Most sites walking distance. Needs updating, parking should be free if you stay there... plus my car was dinged in the lot!
I loved the location! The stuff was very nice, room had everything we needed. There was an "old carpet" smell in the hallway and the room. I mean it nothing that will burn the nose hair but it was there.
Only thing good at this hotel is location. The room smelled like cigarette smoke (our clothes and hair smelled just from being in there). The curtains looked and smelled like they have never been washed since they were put up. Even the air coming out of the a/c unit smelled. Stained carpeting. Tried to get a different room but was told none available. Front desk staff not helpful. (During our 4 day stay we dealt with a broken toilet, broken safe, dog barking through night, elevator broken for 2 days). This hotel is for smokers and people traveling with dogs. Wish we had left as soon as we smelled the room.
location I was charge extra for a full parking Parking lot. Room is dark and tv super old , with 5 channels. They offer Wii fi ,but it was not able . I complained and a handyman came to help me and He said sorry. It does not work on 8 floor. Luis Araoz
Great location, great value for money, friendly staff
I liked the room was nice and spacious I didn't like that you needed a ticket to get breakfast
The hotel was very clean and located very close to thestrip. There are two bars across the street but you do not hear anything once inside. Staff are incredibly polite and parking, although not included, was affordable. Perfect hotel for a family or couple at an affordable price Although i would recomend the hotel, our fridge was barely cold enough to mildly chill a bottle of wine, and the settings knob not surprisingly missing. The other fault was air conditioning unit unable to keep up with the 85+ weather outside. It was a tad warm on our stay
Good location, able to walk to nearly all the desired sites/destinations. Alot of chlorine in the pool and hot tub!
Nice room, internet and Refregerator Breakfast are ok, but no variaty
The convenience to all attractions was the best part of hotel. The bed not comfortable...looked under and saw plywood on top of boxspring...also breakfast was boring...went out to eat.
Two of the lamps didn't work. But otherwise good room
The location is perfect! The hotel is one block from the top of Clifton Hill, with bars and restaurants lining the streets. The falls are about a 10 minute walk and there are various bus routes within a 5 minute walk. The staff were friendly and helpful, providing a map and recommendations as to where to eat. It is a clean, comfy, inexpensive option. The hotel had several doors which said they could only be opened with a room key during the day and were locked between 12 am and 6 pm. This was not the case. I did not feel that the hotel was very secure, and being so close to a number of tourist attractions, this was worrisome. Although there may have been some confusion on our part, the hotel does NOT have an outdoor pool. Finally, although the lobby and main section of the hotel and newly remodeled, the section of the hotel we were in was in the back building, an older section that has not been remodeled. I do not know if this is due to the fact that we booked by a third party site, as the woman at reception pointed out at check in, or if this was just due to the amount of bookings. The newer section of the hotel was substantially updated compared to our area. We had a very old toilet, that actually need housekeeping attention during our stay, an extremely old shower head that did not really get all the shampoo out, and a faulty breaker that tripper while we were getting ready to go out.
Close to Clifton hill and everything we wanted to see. Didn't have to drive at all to get to places. Not a lot of channels missing quite a few!!!! Needs to improve with more selections and more sports channels.
location and comfortable beds. the rooms need more lights, and the bathroom exhaust fan was excessively noisy.
Great place, great service we're coming again!
It was a very short commute to the Hornblower Cruise, walking distance. 24/7 convenient store literally next door. One roll of toilet paper, fear of running out.
Right near all of the attractions! Pool! Nice rooms! Only downside would be parking underground, but that wasn't a big deal with all of the other positive things about this hotel.
Noisy and full of bugs Nothing
The Motel part of the hotel is from the 1960's. I upgraded to the Hotel part. Everything is very used and run down. The parking garage is scary (a coat of paint would go a long way). The rooms are used. The bed linens and towels are old and low quality. Some Days Inn Executives should spend a couple nights there.
They gave our room away.
We were charged for parking and breakfast for one which was shown as free while booking No free parking No breakfast
The staff was very friendly. The room was clean. Good location very close to all amenities. The price was quite expensive considering there was no breakfast included. I was dissapointed there wasn't a mini-fridge in the room and the ice bucket was big enough for only 2 drinks. We had to use the recycling bin as a ice bucket instead.
I didn't like that when they charge me for parking and no breakfast included.
The court yard. The friendly staff. No outside seating.
Friendly, helpful staff. Comfortable bed and mostly clean rooms. Parking, despite the $10 charge for it, is decent and was allowed to leave my car there all day even after check out in order to continue my sight seeing. Pool is accessible only by walking across a court yard to the main building. More of a car motel than a hotel. Also, despite the room being clean, there was a lot of ants crawling in through the cracks near the bathroom entrance. Had to take paper And wash cloths to cover the areas to limit the amount of Ants coming in.
Nothing I nooked this room and so did two other family members. My room was gross, stains all over the carpet , we didnt have a fridge or mocrowave . Our het tub was dirty and didnt work. The other two familes had nicer rooms with fridge microwave and falls view. They paod cheap price too. The applebees was cloed down for maintance . Over all experience i would never stay there again
The hotel is is Ina good location, easy walking distance to all attractions Hotel is dated. It need thou rough cleaning and update.
Nice rooms with Jaccuzzi in the room. Confortable...Internet hookup a plus. Thin walls .... lots of noise in hallway late at night......
Neat and clean
We loved our room (we stayed in one of the King/Jacuzzi suites)! The breakfast was adequate...saved us time and money from having to go elsewhere! The staff at the front desk were very nice and helpful and able to answer all of our questions! Two small complaints, we didn't not get a "do not disturb" sign to put on our door and the pillows were terrible!
Great location None
Convenient hotel for a visit to Niagara Falls.
Room was extremely spacious, staff was courtious
The whirlpool tub and king size bed in our room were fantastic. This hotel is in an excellent location and was within walking distance to all tourist attractions. The continental breakfast was out of many food items by 9:30 a.m. and all tables were full so there was nowhere to sit for breakfast.
Very freindy staff,helpful,curteous,conventent location,well cared for premisis Did not like having to pay everyday to park my car,have never paid anywheres else .
We enjoyed the rooms and the breakfast. We were unaware that we had to call ahead on the 800 number in order to get points. We were told that we can call and get the points applied. Will this work?
Very helpful and courteous staff, location and cleanliness.
Spacious rooms, easy access by car, coffee maker and a microwave in the room. The jacuzzi was really nice.Just enough separate from the busiest streets in Niagara, which we found only positive. Still everything is within walking distance. No water boiler in the room. The breakfast was quite simple. No restaurant.
The location was great.. Bad tv channels, small room...Don't think we will go back
walked to the falls
it was only about a ten minute walk to attractions
Close to the falls The whole hotel smelled like fish and the breakfast was very poor.
The hotel was clean and well maintained all the way around. It has a good central location. After check in the staff was exceptional. Check in was much more difficult and time consuming than it should have been. Despite having a paid reservation one of the front desk girls wanted to hold my passport.
free basic breakfast (bagels, apples/bananas, cold cereal, donuts) and coffee all the time. close proximity to some popular streets/attractions. charged for local phone calls and 1-800 numbers. racked up a $17 bill. staff did not clearly communicate the fees. although listed in the "fine print", I was never alerted and I did not think this a was common practice for such a hotel. VERY disappointed.
I liked the close proximity to some popular streets/attractions. I also liked The free basic breakfast (bagels, apples/bananas, cold cereal, donuts) and coffee from 7am to10am. I did like the staff, they did a good job of helping me and answering my questions. The room was nice and clean, and had everything it needed to have. The pool area with hot tub and sauna included was nice to have and was well kept. I also liked that on my check-out day, I could keep my car parked at the hotel till 3pm, just incase I wanted to do a few more things before I left. Which I did and that was a great help to me as a guest. Paying $10 for parking was not good, specially because the property has a lot near the hotel, but not at the hotel and not that far from over parking lots for $5 to $7 a day. Also at breakfast there wasn't much room to set and move around the breakfast area, there was no line, just grabbing and pushing to get what you wanted. But that's also on the other guest too.
Location and breakfast (continental) cereal, coffee, fruits, bread, bagels. My room was 107, near the lobby and comedor, it can get loud in the mornings because of breakfast. Paying for parking 10 dollars, not good, specially because the property has a lot near the hotel but not at the hotel and not that far there was a parking lot for 5 dollars a day.
nothing to brag about ptice, paying for parking, no fridge, no microwave, pool cold, basic cable- 12 channels,
Room was in perfect condition. Check in and check out was quick and easy. Staff was friendly and motivated. Location is good, I was able to walk to many places I wanted to go. Wi Fi worked well. Price has increased for both room and parking since the last time I was there. Pool was dirty, whirlpool ice cold and sauna out of order. Not quite the value it has been the last few times I stayed there but still good.
great and big breakfast as buffet, elevater, swimmingpool and whirlpool
Closeness to falls and many attractions. For a 4 star rated hotel it lacked in facilities and cleanliness. Also expected a higher quality of beddingA(mattress and linen quality) No food available in hotel except from vending machines. Only 1 ice machine in the whole hotel. pool area not well kept.