The pillows and bed Poor connection on tv No radio No aux cable No clock Pay for 25 or 30 for parking -.- Not included breakfest Room wasn't what I expected king bed room I thought was somthing romantic side was 3 year anniversary
Perfect location and very comfortable room. Great breakfast buffet. The yawn in the middle of the Managers welcome voice mail and the pair of someone else's socks found in the bathroom under the vanity.
The location was excellent giving easy access to the Casino and the Falls. Plenty of good restaurants near by, easy access to our wine tour that we scheduled. Our first room was extremely small, had stains on the towels, one stain on the bed, fruit flies, and gum on the recycle bin. I went down to speak to one of the front desk agents to complain with pictures of the evidence. The agent gave me another room key to an " upgraded room". When my finance and I arrived at the next room on the 7th floor, I quickly realised that it was a handicap room. My fiance was not impressed, nor was I. We both took a quick look around and found the floors in the bathroom very greasy and found a few hairs in the bathtub. Also, I noticed the duvet cover was two sheets rather than a sealed duvet cover; I am not sure if this is customary at the Hilton.. I would not stay at this location again due to the reasons mentioned above, not to mention it was approaching $600 for 2 nights..
Very nice hotel. Great location. Staff was very friendly and even upgraded our room for free.
advertised a whirlpool tub and a view of the casino got a back room butted up against the elevator pick another hotel
Location and that it was attached to galleria and casino We called prior to make sure we booked a whirlpool room. Lady who answered said it would not be a problem as most rooms are whirlpool rooms. When we arrived to check in, the man started "Oh no, you paid close to half off so you don't get a whirlpool room. Only guests paying full price has this option." We decided not to fuss and just to use the hot tub in the spa for relaxation but it looked as though someone had really bad diarrhea in the hot tub. So needless to say, we had no hot tub relaxation. If you want good service and to feel like you matter, be sure to pay the outrageous full price or stay elsewhere!
Bathroom was not very clean.
always take great pride in staying there. overall, the experience never disappoints. front desk staff is always incredibly helpful. I was discouraged by valet. when we were leaving I must have had 6 or 7 bags in my hand and as the valet driver got out of my car, I even made a point of telling him to give me a second for me a give him a tip. he just walked off to some other conversation he was having previously with someone else and didn't help me with my bags at all. I tipped him anyway, even though I shouldn't have.
The room was extremely clean and comfortable. I was literally in awe from the sparkling bathroom floors! ( not one mark, hair, or streak) bedding and pillows were calling for us! My girls even commented and trust me they are Teens and super hard to impress let alone give a compliment. The maintenance call was handled quickly and effectively. The gentleman apologized for the interruption and easily fixed the shower drain backup. Most unprofessional staff We have encountered at a Hilton. We stay at them often and love the superior rooms and service. But after a long evening with our girls walking and enjoying the falls attractions Amd sites. Dropping almost $ 700 ln the room to start off to have to be charged for WIFI for the one person extra and to be told that we cannot enjoy the complimentary breakfast or attraction packages (even though we are paying the exact same price as the ones who qualify) and then to be insulted by offering us $3.00 off an iMax show (wow no thanks) super disappointed in the lack of effort and quite frankly rude and curt tone. Calling me dear while my title is Dr. That is petty and really didn't bother me too much just mentioned as a sidebar. Also I am a HIlton Honors member but I husband booked online and forgot to include the member #. Which they told us we cannot earn the points for this stay.... Why???? Idk
The Italian Restaurant was not good
Overall very nice would come back again The lines at the check in and check out service
Even we stayed only two nights it was worthed every penny. View at waterfall was amazing. Room was big, clean and very comfortable Elevators where only thing that was annoying..... Either was to long line or you have to miss out rides because it was full. (Maybe because it was Labor Day weekend and hotel was packed) Parking wasn't free and it was little bit pricey ($30 + ~20% taxes).
Got randomly upgraded to a falls view room for free, was awesome! Nice big spacious room. Window opened to outside. Could hear and see the falls all evening. Nice and clean. Fridge in the room. Resort fee included a beer tasting plus other perks. Would stay there again if I ever went back. Parking a bit pricy, but everything is.
Very good location Starbucks in hotel prices are expensive and drinks are not good. I ordered strawberry banana almost $10 (including tax) and taste so bad.
Close to Clifton Hill. Parking being so far away and 30.00, resort fee. An additional 50.00 after already paying 100.00+ for the room
There were stains on the pillow. Washroom looked very old. pillows seemed very low quality.
Hotel staff was friendly, great view of the falls and the windows restaurant was the best! Heated pool was freezing
Like the location, the room and convenience of being connected to casino. Didn't like that we had to park in parking garage of casino. It was quite a hike with bags.
The veiw was the amazing
Very clean. Great location. Comfortable beds. Victor on check-in was great!
Staff is friendly. View to the Falls outstanding. Parking is way over priced. With charge and additional fees we paid over $100.00 for having our car at an inconvenient location. Parking
My room had a awesome view of the falls. Front desk was great. Hotel Valet was quick and worth it. The shower was small even though it had a jacuzzi tub init.. And watch for extra fees in the bill at checkout.
The hotel was nice and clean. Staff were very friendly and helpful.
The resort was clean and comfortable. We were upgraded at the front desk because they overbooked! Our room was beautiful and had an awesome view of the falls. The staff was super friendly. Our room had a jacuzzi, and the jets were broken. AlsoC the walls were really thin and we could hear everything.... and I mean everything... that the people in the room next to us were doing.
room was spacious and clean The pictures on-line were doctored to make it appear that the marriott was in fact in the location that is actually the fallsview casino. I chose the hotel and paid extra for the view but felt mislead by the photo online. Also I was not given marriott points for my stay because of booking through a third party. I won't do that again.
Hotel was way too hot. The rooms never cooked nor did the lobby. The wait for breakfast was too long.
Romantic and spectacular! I loved it all!
Came to this hotel basically for the view. Great to wake up seeing the Niagara falls. Bathroom toilet was too small, not standard size. Wi-Fi should always be free for guest, shouldn't have to pay for something that is standard in other hotel chains. Parking was expensive!
Can't beat the view, great modern updated room Parking cost
Incredible views of the falls. Modern rooms, great friendly staff. $40/day for parking at the hotel. $16/day for wifi.
I did not like the parking fee, thought very expensive and not told about it till I got the bill.
We stayed on the 22nd floor rm 2225 and the view was incredible! Smack in the middle of the falls. Bed was very comfortable and the staff were very nice! My only complaints were that I found hairs in the tub and the parking was extremely expensive $35 a night isn't in my budget so we parked the casino. Coffee in the room was horrible and also WiFi wasn't free in the rooms either. Overall worth to pay the upgrade for a falls view. And in my opinion the only way to go it truly was a million dollar view! Parking fees very expensive No free WiFi were my main complaints
We had a room with a window that would open just wide enough to hear the Falls. Perfect. Rooms have two chairs facing the Falls. Short walk to a really nice non-smoking casino and a lift to visitor center close to the Falls. Need directions for getting from the Rainbow Bridge to the hotel. It was confusing. Cell service is expensive in Canada.
Mortons is at the hotel and has a great view. Parking 40 CAD No Minibar Old and dirty rooms Change the bed to king 40 CAD Awful Pool
Very nice lobby with with Starbucks and a restaurant for your convenience. Our falls view room was spectacular . A definite place to stay but do your homework first. The rooms are expensive, ask for anything that might be included! I asked and then recieved vouchers. Parking was outrageous at $35. Unless you have lots of dollars to throw around there might be a better deal around the corner.
Room was okay. I couldn't find the value for money here. The overall layout of the rooms was confusing. Several different elevators that were poorly signed to get to a specific area in the hotel. It was very apparent as other guests were just as confused. When I went back to clarify which elevator I needed the front desk person was clearly agitated by my confusion.
Nice view from window ! Clean and convenient Haven't find one to dislike
Good location and staff No breakfast Wifi doesn't work in the room
Easy access to casino. Good location for sightseeing and activities. No refrigerator in room. $20 a night for a fridge is dumb.
have to pay for parking
Self parking wasn't near and soap wasn't full
The room was awesome and had a great view of the falls Don't have any smoking rooms also didn't have completely bubbles for the juckuzy
Easy access to anything and cleanliness
Value Location Comfort Cleanliness Elevators - insufficient number Crowded
Beds were very comfortable No fridge in the room
Looks great inside and out. Location is perfect. Price is good for the value . Staff is polite and we'll put together. Definitely would recommend it to anyone Pool shouldn't close that early . The hot tub also. They close at 11pm. The elevator a need to be repaired and reprogrammed so they move more efficiently .
Very Very VERY comfy beds and right in the middle of the upper falls activities. If you want to do something away from Clifton Hills it is a great place. Restaurants in the building, arcade in the basement and a walkway to the Casino across the street $18 to $25 for parking was not mentioned in the pricing and of for that additional cost we could have stayed at the Sheraton down the road with a view of the falls. Not a bargain at all.
Amazing view of the falls. I didn't know Kayak would charge for us to use their service.
Not bad just not great breakfast was diner quality not what I expected
View was good, beds were comfortable , location also very convienent. It's easy to get to the horseshoe fall via incline railways The worst part of the hotel is the staff. They don't give you options they are always up selling even when not interested. Parking situation is the worst. They said it's $35 per night and it ended up being $123 for two nights because they didn't disclose the tax for me. 10% tourism tax is mandatory only at this hotel and its voluntary everywhere else. Scam artists! My original receipt showed $277 and final receipt at check out showed $647 The only things I added are parking $35/night , $50/upgrade to junior suite and that's it ! This is the worst hotel in niagra
Excellent location close to the falls Very friendly staff Very clean modern hotel Good included breakfast Long waits for elevators, especially at breakfast and evening Cost of valet parking - should have self park option. It also should be advertised better. Poor selection of reception snacks compared with other Embassy Suites - shouldn't advertise.
things were changed without notification,like the managers reception was over by5.15p.m which was normally till 6.30. the morning manager was a rude person
Whenever I stay at hotels I look at reviews and I jump back and forth between hotels and most times can't make up my mind. My money was well spent with Embassy suites! We upgraded our room and the view was amazing! The room was very clean and big! The staff was always very friendly and ready to help with anything needed! When checking in they offer two options for parking. We went with the cheaper option, when checking out instead of having you car brought to the front of the hotel. A shuttle take you to a nearby parking lot where your car is. I found out this was better and faster since the shuttle comes back every few mins and the people who had paid more money for valet were having to wait like 30 minutes and more for their cars because everyone was checking out at the same time! So go with the cheaper option!
Very well run hotel with beautiful rooms, incredible views, and easy access to town. Big crowds by parking valet, but this is to be expected during summer visits.
The hotel was chaotic but the rooms were very large and clean and incredible value
Nice views and spacious rooms. Good breakfast buffet Parking too high to take a shuttle to get too
Plumbing was not good. Hot tub dripped constantly. Shower head could not be adjusted no matter what we did. Toilet flush handle felt very flimsy and seemed like it would break at any time.
Spacious room Nice breakfast Didn't like that there is no tunnel or bridge to get directly to casino Pool way too cold (especially for small kids) Valet area too crowded for drop off or pick up Only able to use 1 door for entering or exiting premises Starbucks way too expensive at the location
The view was amazing! The room was gigantic, the hot tub awesome, the massage chair incredible. The room very roomy. The breakfast was so crowded and a mess!! We hot there early but it is no joke if you dont make it to breakfast before 8am expect a long 45 min wait to be seated. We got there early and had a good view of falls but by 830 it was crowded by the time we left it was packed a long 45 min wait line outside to get into restaurant. First thing they do is they give you a slip that shows the times breakfast is not crowded go early.
Stay, hotel staff, Restaurant and service. There should be more than one soap. I had to request to send needed soap for bath.
The service was great. The room was very nice. At the price of the hotel parking and wifi should be included. The room was a little outdated but nice.
Beautiful view comfortable beds nice in understanding staff The room could use more lights
Location, amenities Small bathroom, aged finishes, air conditioning system and condenser noise, parking fees
We were switched from two queens to a king with no charge. The breakfast buffet option was a good deal (just make sure you are hungry). Our hotel view of the falls was worth the extra money to wake up to and be able to watch the colors and fireworks at the falls at night. I wasn't told up front how much parking was per day ($25) and I could have moved my car to cheaper lots had I known.
Location was great. Staff were not very helpful and the rooms need to be updated.
The hotel itself is gorgeous. The view from our fallside room was amazing. Absolutely amazing. The bathroom and walk in shower was fantastic! The hotel was very clean and the staff was helpful for all of our touristy questions! The bathroom door, while very aesthetically pleasing, was not very functional for a group of people.. the door didn't close all the way (it was a sliding barn door type style) and it didn't allow for the bathroom activities to be "separate" from the rest of the hotel room. The only other issue I had was the paying for parking (two nights was $70) and the breakfast buffet, while very good, was $22 a person.. just a hair on the expensive side for those two items.
The place was clean. Location was good. Air conditioning was broken. Room was too hot and we couldn't do anything about it. Staff put an industrial fan in our room. Staff was very cold and didn't seem to care at all. Satellite tv was broken too so, no tv. When asked they said they are working on it. Happened due to a storm that broke the sattelite. Ironically there was no storm. Don't know what they were talking about as I live in the area.
Large and comfortable room. Walking distance from the attractions. Quiet and clean When you reserve 4 people and get breakfast for only 2 it's disappointing.
I liked the friendly customer service It was a Sheraton not a Marriott, I have stayed all over the world in Marriott but this one was sub-par. I could've stayed at Sheraton instead and pay a lot less than paying Marriott money but staying in a Sheraton. In all I would never stay at this hotel again.
Cleanliness, comfort and the staff
If your room is on the higher floors, the view of the Horseshoe Falls is fantastic. Parking is expensive.
The hotel is nice and clean. The view overlooking the falls is absolutely amazing. Breakfast was served at Applebies next door, no options and not very good.
One of the only things that this hotel had in its "pros" column was the closeness to Niagara Falls, and the fact that we were able to check in 2 hours early. Where do I begin? Once we checked in in the chlorine-scented lobby, we loaded our luggage in the elevator to head to our room. Because the hotel only has one spot for guest elevators, we spent the next 4-5 minutes walking the long and winding hallways to locate our room. Once in our room, we noticed the strange set up for the bathroom: toilet and shower/tub in a closed room, sink exposed in the main living area shielded only by a small wall. Moving into the bed/living room, our "view of the Niagara" was awfully green; apparently the trees hadn't been trimmed in a while. We called to the front desk to see if we could switch rooms. While the staff member was friendly, he informed us that because we booked a room with 2 double beds, he could do nothing for our concerning our "view." Since we drove 6+ hours to see Niagara Falls, we needed a place to park our vehicle while we explored. Fortunately, the hotel has a good sized parking lot that they allow guests to utilize...for a small fee of $25 per day. My next trip to Niagara, I will most likely splurge and book one of the nicer hotels neighboring Oak Hotel.
The only good thing was you were close to lots of fun stuff in Niagara Falls and could "kind of" see the falls from your window. (4th level) They "upgraded" us in a room with a king sized bed that was actually a double bed made up for one adult. We had to call down twice for extra pillows. They actually put us in a wheelchair accessible room 421 with no tub, grab bars everywhere, and a chair in the shower. The water gets everywhere in the bathroom because there is no lip to keep the water in when we put the white towel on the floor to stop the water it turned black underneath from??? Dirty floors. There is no fan in the bathroom to remove the steam so when you shower it gets really hot and hard to breathe. Then, after you run the water there is this terrible rattling sound in the wall the pipes make. The dresser drawers are broken and hazards and never stay shut. When this was brought to the attention of staff upon checkout they basically apologized and said that "well we upgraded you, we would have put you on ground level outside in the motel next door with booking.com" because we only paid $265 for the night.. Who knew that the shitty motel next door to the hotel was actually a part of the hotel. It looks like somewhere you go to get murdered not a place you spend $300 bucks to stay. I suggest save your money and go somewhere else. Would only be worth it to spend maybe $50 but parking in itself is $25.
Location Parking costs extra. Lobby had a ceiling leak as we checked in. Room was a mess - no fridge, shower pressure was bad, lamp didn't work, even the room number was a paper with the number written on it. Staff wasn't friendly. Only thing good about this place is the location
The view, pool and spa. Had to go outdoors to get to breakfast (with hotel voucher)- the staff at the restaurant wasn't very friendly to foreigners. Parking was quite a walk for a solo mom with luggage and a 5 year old in the dark. For a newly renovated hotel, it shouldn't have patches in wall paper and flimsy bedding. It is over-rated. Paying for location.
I only liked the location 1. Be aware that this hotel has motel like section with doors open to the outside. 2. Also, house keeping was banging on the door and window at 9am with the DO NOT DISTURBE sign on the door. 3. The beds they had in the room were full size not queen.
The location to the falls and walking distance to our favorite restaurants is fantastic. The staff was friendly and efficient. It appears there was a old two story hotel and the added the high rise later. We stayed in the out dated part of the hotel. The room smelled musty and old. It was a disappointing experience.
Free breakfast at the Applebee's next door. View of the falls was phenomenal from a fallsview room. We were on the 13th floor. I felt like we could have fallen out the window and into the falls. Staff was polite and helpful. Parking was an extra charge, not included in booking. It was another $20 Canadian.
View. Since there were no leaves on trees yet, the view of the falls was good. No refrigerator in room, no microwave, additional fee for parking, then no room in hotel lot to park. Ice machines only on odd floors of hotel. Staff unresponsive to concerns. Tourist trap, nothing included, everything required an 'upgrade'. Obviously not looking for repeat business.
Decent. Was ok until elevator was out of order. Only has 2 elevators. One was out and we people had to wait up to 30 min to get in the only working elevator.
walking distance to city amenities and the Falls a plus. The view from the room was amazing. Entrance lovely. The costs were exorbitant for off season, middle of the week. The room should have had a micro wave, fridge, luggage rack for that money. Parking fee was ridiculous ($25) and a surprise for an outdoor parking space. We were given someone else's parking card initially. Armchair seat cushion in room sagged. Why is there paper on the hallway windows? Stairwells were dirty and crude. A continental breakfast should be included for that cost. The room had a tired,dated appearance in contrast to the main entrance.
It was close to many of the attractions. Mattress was too hard, pillows were too soft--no support.
Staff was very accomodating;restaurant food was better than expected and prices were surprisingly reasonable. Restaurant staff were all exceptional.Loved the on site Spa-I always visit when we stay here.Beds were very comfortable Housekeeping did not replenish toiletries,coffee as expected.On site Starbucks do not accept Starbucks cards.Bath towels could use an upgrade
Everything was fantastic Nothing
Very clean. Large room. Refrigerator included. Good beds. Good location. Parking aloud for checkout day. Nice staff. Very pretty hotel. Also, I forgot a nice belt and they called me to tell me. They are even sending it out without charging me for postage. Thanks Doubletree.
The ambience of the lobby has a warm friendly feel...very nice. For the price I shouldn't have had to pay for parking ($13) to only be told immediately after not responsible for my vehicle AND the SECURE lot next door was cheaper. Although the view of the falls was decent from our room the strong stench of cigarettes filled the room and the Jacuzzi tub didn't work. We didn't complain but we feel that because we arrived (12:00) early for a 3:30 checkin they could've done better. We wouldn't stay here twice...sorry.
Drinking glass had lipstick on it. Obviously had not been cleaned or replaced after last guest.
Pool and spa were excellent. Room was spacious and clean. Hotel was very comfortable and welcoming. I liked the free cookies. Would stay there again and recommend it Nothing
The lobby was beautiful! Warm and inviting. The front desk staff are friendly .Our room was lovely. The beds are amazingly comfortable!! Big and fluffy, like a sleeping on a cloud. The rooms are clean, the towels were fluffy and big.. The coffee in maker in the room was perfect. I would have preferred more creamers.but still perfect. The hotel is centrally located between the falls and Clinton Hill. About a 15-20 min walk to each, We certainly got our exercise !!! The Aveda Spa is wonderful. We each had a 55 min massage with a scalp treatment that felt and smelled amazing!! The indoor pool and sauna was the icing on the cake!! Would absolutely stay here again!!! Napoli Italian restaurant located one block away is delicious!! Would certainly go for a delicious relaxing meal!! The Ossa buco gnocci is to die for!! Dont miss the illuminated falls. Spectacular!! Be prepared to spend money. Food and entertainment is very expensive. This has nothing to do with the hotel. It is just reality in this area. Once i got over how $$$ everything is I relaxed, went with it and had a really enjoyable time.
Location, view from room, darkening shade for comfortable sleep. Would have looked a small table for the easy chair. view of the falls was somewhat obstructed, we mainly saw the mist and top of the falls, but couldn't see the horshoe falls at all. We had requested fall view room.
The hotel lobby was beautiful and clean. It also had a full Starbucks beside the gift shop if you dislike the in-room coffee pot coffee. The room was very clean and the linens looked fresh and new. Overall, I would be happy to stay here again in the future. The bath towels were rough and thin and didn't do much absorbing. Also, the basic room is only available as two queen size beds. To get a king size bed you have to upgrade to a jacuzzi suite. Not a deal breaker but also not very "couple friendly."
I LOVED the AMAZING view from the 12th floor of the Niagara Falls and the Ferries Wheel. Definitely family friendly with a 15 minute walk to arcades, restaurants, 4-D kids movies, bowling, laser tag, etc. My hubby and I will DEFINITELY return again in the Summer. The staff was AWESOME. BEST TRIP EVER!! Don't change a thing.
The staff, the warm chocolate chip cookies we received when we arrived, the view from out room, the suite and layout of our room. The price was a little high, but all of Niagara Falls is a little pricey!!
The standard king room exceeded our expectations. We enjoyed the king size bed! My husband and had a great time at the Sterling Inn & Spa.
location and the room was nice after we asked top have it cleaned We had problems with the cleanliness of the room but it was rectified after we brought it to their attention.
Loved the atmosphere no pool
Location is in a great spot, lounge is nice good staff, rooms are really nice and spacious. Bed was a little on the hard side, no seat in the steam shower.
Fireplace, jacuzzi & breakfast in bed Luxury room in a good location
The room was very nice. I liked the fireplace and the jetted tub. The continental breakfast is a nice touch. The food at the restaurant was excellent. It was not easy to find in the part of town where it is located. It is on a corner so signs on both streets would help. Provide a larger table in the rooms for the continental breakfast, or in case people are interested in room service. Although the food at the restaurant was excellent, the menu choices are too limited. It is also very pricey for ala carte fare.
The room was very nice. Beautiful furniture. Did not like the location. Thought we would be closer to Niagara Falls. The hotel was in the middle of nowhere. The room was nice, but the floor was not clean enough -- it was sticky in some areas.
updated,clean,fruendly staff. $20 parking surcharge
We were promised a view of the falls and we had an awesome view! We also were given an upgrade to the 11th floor as a surprise. Had a sleep numbers bed which was awesome. Great food and room service. Would stay again! Couldn't see the fireworks but you can't have everything, right?
EVERYTHING!!!! Staff is so cordial! Beds are super comfy! I have nothing bad to say!!! Loved my experience!!
Our room had an amazing view and it was clean and newly renovated. The air conditioner worked well and kept the room at a comfortable temperature. The indoor pool is heated which was great to have since it was cold outside. Also, Tony Romas has a friendly bartender and a great breakfast buffet. Overall a great stay. The only downsides to this hotel is that parking is $20 a day and the sleep number beds aren't the greatest. Its not that the beds are uncomfortable, its just that compared to some luxury hotel beds they're definitely lacking.
Nice facility, close to public transportation. Disappointed with pool and hot tub, hot tub was not hot and is connected to pool.
Hotel was nice and in a good location, within walking distance of the falls, casinos, and the hotel restaurants. The whole area around the falls is very resort style. Restaurants near the falls are grossly over priced and there is very little information available if you want to try some of the local bars and restaurants.
The main reason we choose the hotel is for the suite. We are two adults wanting privacy at night with the feel of two rooms. The bathroom was toward the front door so the one person in the bedroom has to walk thru the living room/other person's bedroom to use it. Usually we find suites that have the bathroom in the middle and it separates the two rooms so,there is no disturbance when using the bathroom
Perfect location! Close walk down to falls & can take Incline back up to hotel, close to Casino, comfortable accommodations with indoor pool. Rooms with terrific falls view! Sometimes can get upgrade to higher floor or falls view room depending on occupancy. Stayed at many hotels here and keep coming back to Raddison.. It's the best value for price, comfort and location. Food is expensive in Falls area, my suggestion is to visit Niagara on the Lake ; food is better priced and the town is picturesque with shopping and wineries. Never had a bad stay here!
Friendly staff. Very clean and is to get to N/A
Nice clean rooms, jacuzzi and pool. Short walk to falls. Falls mostly hidden behind another hotel.
The view was nice. The sink was scratched and there were stains on the carpet. A little skanky.the
STAFF WAS VERY CARING . PARKING VERY CONVIENENT . 2 COMPUTERS AND PRINTER IN BUSINESS AREA FOR USE . LARGE IN ROOM SAFE . THIN WALLS . HAD HONEYMOONERS ON ONE SIDE MAKING "NOISES" AT 2am and again at 5am 2 days in a row . ON THE OTHER SIDE COUPLE PLAYED RADIO AND OPENED , CLOSED , LATCHED ADJOINING DOOR AT 4:30 am THEN HAD LOUD CONVERSATION . MATRESSES TOO SOFT . HOT / COLD INDICATOR IN SHOWER WAS OPPOSITE OF ACTUAL OPERATION .
Location and cleanliness. Expensive breakfast and parking
Loved the location, the room was great, the service was great, and the hotel did stay very quiet and there were 3 sports teams while we were there. The wait time for the elevator was 15 minutes at peak time. And I would suggest going out for breakfast.
Very nice room, clean and great location. Not enough towels for two people... Refrigerator didn't work.. A/C is poor.. Hardly cooled the room. Staff not so welcoming nor friendly at desk.
Great location close to Falls and everything !! Will stay there our next trip
The hotel is conveniently close to all the attractions, yet it doesn't feel loud or crowded. We really took advantage of the indoor and outdoor pool, the spa, and the sauna. The rooms are spacious, comfortable, and clean. We had a great view of the park and the city landmarks. I've stayed in Niagara before and this was the better experience by far.
Our room was very nice with a jacuzzi tub which was a pleasant surprise. Our view was nothing to enjoy. The staff was not very helpful with directions to the local attractions.
Location and cleanliness Parking was added on at the end of stay. We would have appreciated notification of parking fee prior to stay since parking lot adjacent to hotel was $5/night.
Rooms were big Great view of the city Walking distance to Niagara falls King size room had a pool out coach
Room was clean Every time I go they give me excuse that they have water problem even after I reserved a room online then they shift me to a lower class room for same price which is not fair it's a ripoff
We watched the nightly 10 pm fireworks right from our room window. We walked to all the Clifton Hill attractions. The indoor pool & hot tub were great for the kids. Liked everything
It was clean, comfortable, good location. We had no issues whatever. It was not fancy, but e erything was functionable. No issues whatever.
The hotel itself was fairly clean. Hallways seemed dirty, but room was clean and very big. Could've had a party in the bathroom or the balcony. There was a very rude staff member that questioned me when I asked about the voucher that they stated they had on their website. The problem was solved, but not without receiving attitude from her. Other staff members were great and helpful. I also didn't like that I had to pay for my parking at the hotel.
One of the best stay in going to Niagra Falls so far, everything is A++ Good value for money. We had a spacious room, nice big beds, good wifi, and friendly helpful staff. There are a selection of restaurants on the street, we found a great one nearby.
it sucks to pay to park when you are staying in the hotel will not be staying there again
Family was able to be together with adjoining rooms. The parking was terrible we parked and went out could not find a park upon return.
Upon our arrival, we had to wait in line for 30 minutes to check in. Once we approached the receptionist he didn't acknowledge or even apologize for the wait time. The WIFI did not work so I called guest services and the women first hung up on me. When I called back she said I had to call a 1800 number in order for me to fix the WIFI. She was extremely rude. I am not one to go out of my way to give a poor review but this was THE worst experience I have ever had.
I had to pay for a parking spot to leave my car while staying in best western
Large, average hotel room. It was clean, seems updated, and the beds were comfortable. Nice having two sinks. The location is excellent. Parking was expensive. One elevator wasn't working.
Parking charges were not listed on website. There was no fridge in the room for the kind of money they charged for the room. They describe the room with sunset view, There was no sunset view. The hallways were hot.
Pool had lots of bugs couldn't even go in. Dirty underwear behind the furniture from guest before us
The hotel is centrally located. It is only a short walk to the falls. The bedroom was a little dirty, we found a used matches on the table. There were also mosquitoes hanging out on the curtains inside of the room.
The hotel was a short walk to the falls. It was the opposite of a nice hotel.
The water park was great, the room was clean, had a great view of the outdoor pool from the balcony. Staff was super friendly and it was overall awesome. I'd come back again. I just wish they would have more activities for adults. It felt like it was all for kids. I would only recommend it for families with children and not for a young couple
Great pool facilities Fantastic staff and atmosphere Perfect for families The only ready I can't give perfect score is because food was not good The pizza is good but all other food isn't With evryone being so nice it's hard to complain Makes no sense why everything is good but the food
They could really use another sit down type restaurant. The buffet is nice however the wait is ridiculous!
It is an ideal place for a local vacation if you have younger kids.
The kids will love it here. Between the water park, the talking animals in the lobby, easy-for-kids food and the overall experience, the kids become fully absorbed in this little world. Food quality at the restaurants, especially the buffet dinner is fantastic. Limiting coffee and tea in the morning to only one cup is cheap. They should include refills. I was happy to find out that they serve Canadian coffee roasters Kicking Horse Coffee. But only at a coffee shop. This makes it complicated for customers. Just serve the same stuff everywhere, and include refills at breakfast.
We've been twice this summer - It's such a good time for the whole family. Lot's to do for everyone. Would have like to have stayed longer but it is just so expensive.
When the rooms are cleaned, checked and aired ...little details should also be taken into consideration example the shampoo/soap/conditioner dispenser which was totally empty... Perfect place for a family...loved it...a little pricy but we all had a quality with the family ...
I didn't expect a Waterpark to keep my kids occupied long but there was so much to do. While the resort is expensive, the money we saved by avoiding alternative entertainment more than offset the room cost. The resort is a bit far from the main strip in Niagara Falls. If you do plan on going to the strip, you'll have to drive (and pay for parking)
The mattress was not comfortable
I did not like the fact that we had to walk outside to get to our room. The front desk is located in a diffent building that was not accessible without walking outside.
I liked that it was close to everything, to include the falls. There was refrig or microwave in the room, a bit of a downer.
Staff very helpful/courteous
It was close to the falls Breakfast is gross and there was a prostitute on meth making racial jokes about the poor housekeeping staff to their faces. No staff to be seen but when we checked in the chick at the desk tried to hose us for parking fees before I HAD TO ASK HER HOW MUCH IT WAS. That's a tacky trick and 12 bucks for parking is a damn joke. Would stay again for only less than $40 otherwise move on
Staff very friendly and accomodating. They were able to switch us from the first floor to a room with a balcony. Breakfast was good, the only thing is that they did not have fresh fruit. Location was also very good - within walking distance to the falls and restaurants.
Queens bed too small
Was close to the falls. Place was very run down and in needing of repairs. Pool was broken. Staff who checked us in wasn't friendly and seemed annoyed with his job.
The staff was very friendly and helpful. The front desk gave us a room apparently with a toilet that was a little rocky and by the time we got up to our room the maid had already had staff fixing it. The room was small but very clean. It was also within walking distance of the falls and most of the other sites in Niagara Falls. Very reasonably priced. The hotel stay comes with free breakfast which is very nice. It's served from 6-9am, but if you don't get there by 7:30 or so, the room breakfast is served in is too full and there is a line out the door. Other than that, nothing to complain about.
Location, room, free breakfast - very crowded but it was free. We had to sit with another couple but learned about Canada - with out the crowds we would have sat by ourselves and not had that wonderful conversation! Nothing
Great location. Nice room for the price. Breakfast room is cramped and limited food choices. Air conditioner unit a bit noisy.
Crowded breakfast. Hot hallways. Bad room location.
Close to the falls; easy walk. Free breakfast Excellent service and friendly staff Comfortable rooms The water did not work in the morning during our stay and it seemed to be out for the whole building. This was obviously a fluke, and they reimbursed our parking charge for the inconvenience, but it did adversely affect our stay.
Friendly, organized and responsive staff. Great location. Dated facilities, thin walls
The decor was modern and beautiful. The staff were very friendly and helpful. The hotel room had an even better view than we expected. The bed was amazingly comfortable and we had a wonderful time! It took a long time to check out and the valet always took a long time. More valet drivers would help, two instead of one.
Nice view of the falls/city
The Hotel is really central and it's a great place to stay. The staff is really friendly. We booked a city view room and got one with a little bit of a falls view. That made us really happy. The room is pretty nice. Everything seems kind of old. The elevators make creepy noises sometimes. This place has no activities or a pool. A indoor pool would make it perfect.
I loved the view. The view the hotel provides of Niagra is absolutely beautiful. The service and the cafe was great and housekeeping was also wonderful. The only thing I didn't like is the room could use some new funiture. I loved the decor of the room but there was some things that needed too be replaced.
the view is spectacular. We enjoyed watching the sunrise over the Niagara Falls from our bed. The room is very cozy; small but comfortable. Parking is not free.
The free valet that came with the affordable parking was great - he doubled as a concierge letting me know about the fireworks that I was able to watch from the window of my room on the 30th floor. (I have never been above the fireworks before. It was beautiful. I had a free upgrade to a falls view which was a delight. The room was clean and comfortable - the shower was great which is always a relief. A huge bank of windows overlooked the US falls and part of the CDN falls for gorgeous sunrise misty mornings. The location was within walking distance of, well, everything. I wish the restaurant had been open on Monday night.
I loved the view. We had a fallsview hen we arived the floow was dirty. However Staff was responsive in attednig to it. Appearss that they had fixed the AC uit and debrie was from the exhaust
My wife an I really enjoyed the view, the staff were very friendly and polite, and the cost was very good for the room we had. The parking set up was a bit different.
The horseshoe view The route down to the niagara falls is too far.
The view from 2802 was amazing. The bed was the most comfortable we have slept in. The sound of the falls just lulls you right to sleep. The staff was very friendly and helpful. The rooms are small, but the view was HUGE. This the perfect spot for a romantic get away, young or old. Some of our best photos of the falls were taken right from our room. Well worth the price. We will highly recommend this to our friends. No coffee pot in the room. But there is a Starbucks very close.
the staff upgraded our room when we arrived with a stunning view of both falls our room was clean ad the bed was comfy. staff were polite friendly and always there to help everything was amazing nothing to not like thanks tower staff for the amazing experience
Very relaxing vacation. Refrigerators should be complimentary.
the location The Jacuzzi tub, the TV didn't work properly (they were advised but did nothing)
Centrally located, convenient walking distance to falls and all attractions
Good pool,hut tub and sanua Wifi wasn't that good ... At least not up on the 4th floor
Excellent price, clean, friendly staff. Only complaint - turn up the heat in the hot tub Hot tub too cold
leaving it ! The room was dirty and the quality of the sheets were cheap, it was smelly althought we brought it to the attention of the staff, it made no difference.
Room was very comfortable and spacious. Liked the retro decor. Hugely inflated pricing for a weekend stay. Bath towels too small and too few. Spa was too busy to enjoy and facilities (shower area) lacking.
Their elevator works faster & their media in their tv was good. Thiers no menu for food if incase I want to order hotel food. I wish they have 24 hr hotel restaurant.
Location It was wicked humid out and the air conditioning was busted in our room, we were given a very small discount
it was close enough to clifton hill,and the falls that you didn't have to drive drunken teenagers on our floor
I liked the presentation of the room it self. And it was close to everything. The front desk staff(girl) could learn how to smile.
Friendly service and excellent breakfasts The temporary detraction of the exterior due to the on-going renovation/construction.
The house was beautiful. I found the staff to be very helpful an friendly an, the location was excellent. The room was very modern for a 1891 building an the colors a little over the top.
Great B&B! Enjoyed our stay, close (10minute) walk to main strip in Niagara Falls and a great bike ride to Niagara on the Lake. Staff was helpful and breakfast was good. Would stay here again!
It's proximity to the Falls and complimentary breakfast. I was not aware that it was under construction. We also had issues with the door to our room. It took a considerable amount of effort to open and close it. The innkeeper had to come help us get into the room.
The hotel was centrally located. Parking was free. Staff was not open to here about a complaint. The hotel was noisy. The hotel had a number of adult novelty shops in the area and they were not appropriate for children.
Restaurant Staff very pleasant Incorrect information about smoking preferences.
Great service, clean rooms, love the pool area No room service, take out only from the pub next door. Difficult with kids
Clean rooms, nice pool/lounge area Somewhat noisy until closing of pool at 10pm
The hotel staff was really friendly and very helpful. The location was great for us and we really enjoyed the courtyard-it was cool over the weekdend and having the courtyard made our stay much more enjoyable. No
You can't go wrong with Best Western especially when you're travelling with kids!! The staff are very nice!!
Convenient and good location for us to stay more than 1 night, I will pretty sure to go again. Some of staffs are not really helpful.
It was handy to lots of restaurants. Hostel's own restaurant was very good. Handy to things and places we wanted to do and see. Enjoyed the indoor pool. No. We enjoyed our stay and would return.
good location nice room clean parking and resturants near by
Probably a great hotel for a fam with children
It is located close to the main attractions. The rate is good. Not so much of rooms service al late night hours.
Rooms were nice. Didn't like paying an extra $17.50 + taxes per night for parking.
Location to things to do and bus stops. Smaller parking lots.
ENOUGH PARKING AND LOCATION
Great location. We walked to the falls. Everything was wonderful. Staff was friendly and VERY helpful. We had a flat tire and the staff helped me look up a place locally to get it taken care of. limited parking. was a little surprised by the $14 parking fee.
The room was not as expected. I thought I had reserved a room with a hot tub larger with a king bed. Most disappointing as my husband and I were riding into Niagara Falls on the motorcycle and we're really looking forward to the evening.
The size of the room was nice. In the ad they did not disclose that there was a $14/day parking fee and ~$5/day facility fee which added another $20/day to the cost of the hotel. People should know about these fees. Also, if everyone has to pay a facility fee, why don't they just add it into the room rate. I guess because it makes their rates look higher (which they are).
Had a great stay at this hotel. They upgraded my room to a suite which had a lot of extra space. The room was clean and the beds were very comfortable. The staff were also quite friendly. The Tourism Improvement Fee was listed on my bill and taxed 3 times. This is supposed to be an optional fee, but when I asked them to remove it they stated that it was mandatory at their hotel. I was not impressed that i was forced to pay this tourism fee on top of my room rate plus tax, on top of my parking plus tax and on top of the facility fee plus tax.
Overall it was okay Not very responsive to normal services
Close proximity to falls/restaurants/shops and friendly staff. Lamps had a good amount of rust on them. Appliances appeared old