the staff were helpfull, and it was ideal for seeing the art deco area. the resterant was very good, i could not falt this hotel.
Bathrooms are beautifully decorated but not safe. The glass doors at shower do not close properly and there are no handles to hold on to. My daughter fell in the shower and broke her toe. Hotel staff was very helpful but not a word from the administration.
I liked that it was on the beach. The rooms were clean, the staff was very friendly and the location was ideal if you're looking for an authentic Southbeach experience. I didn't like being so close to Nikki Beach because the music could be heard in our room from 6 AM to midnight. The food at the hotel was way overpriced ($22 per person for an average breakfast and $16 for a mixed drink!!) I also didn't care for the tiny pool, but the beach made up for it.
Snobby attitudes. Just didn't seem very welcoming
the reception staff are not so helpful.
Location and pool. Dirty pool, dirty spa, dirty room, expensive forn nothing. Even the holiday inn has a slepers and more clean the bathroom and bedroom. The closet was broken, and they gave us a room for special capabilities i dont know why.
The location, the size and quality of the room and bathroom, the courtesy and skill of the staff. We liked it. We'll come back.
Restaurant service has to improve
I stayed here because I was working late & didn't feel I could drive home, which is more than an hour away. I checked in at 4:AM & had arranged to check out around 1:PM. It seems that the cleaning staff did not look at the notes in the computer for my eventual check out and on 2 different occasions, one at 9:AM & the other at 10:AM, they attempted to gain entry into the room to clean, I suppose, and the door made a tremendous noise as I had put the security latch on it. This was quite disturbing, having been woken up twice. Check the computers!
The staff was very accommodating, outgoing and friendly. Upon arriving early we had to wait for a room, no big deal, check-in wasn't until 3pm. For the inconvenience we were given a free wi-fi code. The code never worked. I would have been discouraged to buy the wi-fi and then not have it work. On Saturday night, our room which faced West, could hear loud party/club music until after 2am. It may have gone longer but that's when we finally fell asleep. The tv was old, outdated and did not work well. The channel was stuck on the "movie" channel, however it would not let us select/rent any of the movies.
Front desk was friendly. Room was clean, coffee in the room was good, great bay view and I didn't get out much but the location seemed perfect to me! How the snack bar was out in the open tempting you but all of it was for a fee, it should be locked up unless I request for it to be opened. Can't imagine what parents with children go through to keep them from munching.
Great location in Brickell. Close to Metromover and the bay. Rooms start on 16 so you definitely have a view. The Bar@25 is awesome. Priced for the view, but you won't find it anywhere else. The lobby is on the 25th floor, but the guest rooms were below so you need to use a different elevator to get to them. The carpetting was dirty in the halls. The reqding lights in the room were old and only some of them worked. The radio was old and not compatible with newer iphones.
Valet yelled at me because I was never charged. I even asked the front desk why I was not billed. Turns out they spelled my name wrong and were not able to bill my room. I don't think that I should have been reprimanded for their spelling error.
The view from the bar (25th floor) was stunning, the rooms are well kept, and the hotel overall was very clean The bellhop left our luggage pieces on the cart at the entrance and never brought them up (we went down and got them), it costs $30/day to self-park (no in-and-out privileges, so more if you leave/come back), while the map shows it close to the water the closest beach is a 15 minute car ride away, and the rooms and bathrooms felt a little dated/worn
Room was nice and staff were very helpful. What is the deal with the parking? Parking lot in the building as well as other structures surrounding the building were all empty yet they were charging $30 a night to park. Don't understand how this is a thing.
Very clean, modern, and luxurious.
Beautiful hotel. The staff was very accommodating Temporary fitness center
This hotel is really good one. I liked it very much and I passed good time in it. However, my phone was stolen from my room but the responsible is interested in it. I had left it in the room but when I came back it was not there. This was a serious problem that must be solved.
The location. The views the staff Area 31 bar night Service was not good
Everything Breakfast not icluded in the price.
cooperation of staff and facilities
Hotel staff addressed us by first and last names. Incredibly friendly and genuine. Restaurant was excellent..intimate and personal attention. The food was amazing as well. Pools relaxing and service prompt.
The views were pretty nice. The room was comfortable, except for the constant racket of music, construction and traffic, not to mention the binging from the elevator Super noisy. Disorganized. Staff not very helpful Somewhat snobby clientele.
large and comfortable room, luxury bathroom, great service in every area: from the swimming pool here you get towel, drinks, and magazine, to the courtesy cocktails. Thay will make anything they can to make a pleasure of your stay. Intelligent luxury, great value for money. not easy to park in the area - it's almost compulsory to use the valet service
friendly staff, fast service, when i did not answer the door ring (i did not ask for anything), the service people opened the door, and this happened twice and once at 2AM!!! the door was locked, it was really a shock in such a hotel. why does someone open your room when in locked\privacy mode at 2 am and you have never asked for something?? i really felt unsafe in such a hotel.
All greeted with asmile and the will help you any way the can No tea in rooms
Rooms and great balconies Health club closed
Great new Spa
Cioppino for dinner was overrated and overrpriced (for the quality of food served) - chocolate ice cream dessert was a big disappointment - staff was incredibly accommodating and courteous however, which compensated somewhat. breakfast buffet was great as well.
I stayed at the Ritz Carlton, Key Biscayne with my best girlfriend and it was one of our favorite weekends together thanks to the Ritz! Everything from the valet service to the gorgeous pools and landscape were perfect. Truly a five star experience and I will definitely be returning in the future.
I have stayed many times at this Quality Inn because it is well located on U.S. ! ( South Dixie Highway. It is excellent value for the reasonable price with several restaurants within walking distance and EXCELLENT shopping a short drive away at The Falls shopping center. I highly recommend it. David No complaints whatsoever.
We had to wait an hour to check in. My girlfriend and I were trying to spend a romantic night on New Years but once we opened the door to the room the strong smell of cigarette smoke hits you in the face. We had requested a non smoking room and the hotel was sold out so we couldn't be accommodated with another room. Overall I wouldn't recommend this hotel.
Really nice hotel with good location and amenities. Got a great deal. Some areas of the hotel are looking old and may need to be revamped.
The construction of the shower lead to water pooling up at the shower door and seeping out into the bathroom.
The service was amazing. Everyone from the front desk to the valet to the gift shop clerk were all about service. N/a
Location is excellent. Hotel is located walking distance from great restaurants and shopping. Located in the heart of Brickell. We checked in on Thursday for a special birthday "stay-cation". I was under the impression that this was a five star facility, but the room we were placed in and the service we received was far from five star quality. Within hours of our check in, the bathroom sink clogged up. My husband and i went to dinner and asked for maintenance to come to our room while we were gone. When we returned, it appeared that someone had come to fix it. However, within 30 minutes, the sink was clogged up again. We called the front desk and at 11:15 p.m. two maintenance men came into our room with a shot-vac to attempt to fix the problem. A shot-vac. At this point, the proper thing to do would have been for the hotel to offer to switch our rooms. Instead, we bore the sound of the vacuum and the maintenance crew for about 15 minutes. When one of the maintenance men was done, he said he would be back up in 30 minutes to see if it was fixed. It was almost 11:30 p.m. at this point! My husband told him not to bother returning. Not shockingly, in the morning the sink was still not working and now the toilet was backing up. I was appalled and embarrassed that I had booked this hotel for my husband's birthday. I went to the front desk to check out and aired my grievances. I spoke to a supervisor/manager that was there. He offered us a free breakfast that I said we would accept but then the manager took it back and said, "Well, actually it's past breakfast time." He offered to give us drinks at the bar instead. I could not have walked out fast enough. I was SO disappointed with this experience and spent the rest of the weekend trying to make it up to my husband (who has been ever-patient)!
rooms were nice, comfortable, location was good for what we were doing Found what appeared to be a pubic hair in our room service food. We did not eat the food and would not eat in the restaurant. We both stepped on glass shards while sitting at the pool. We brought it to the attention of the spa staff who shrugged it off..
Amazing staff, great dinning
Front Desk staff made great accommodation for my early arrival and made quite sure I was well taken care of. Restuarant breakfast of Corned Beef Hash & Eggs was spectacular.
Professional and courteous staff, wonderful bedlinens, large well- equipped bathrooms, extremely quiet hotel. Outside a large, nicely warm pool. Remember this is not a beach hotel, you are among the skyscraper financial buildings on Brickell Av but the service is outstanding as are the views and there are plenty of good restaurants/cafes in the area.
The service at four seasons is exceptional in every area. An amazing experience. Everything was perfect
The hotel was very luxurious, mable lobbies, marble bathrooms. Beautiful views of Miami bay. One could have lived in the bathoon it was so big and plush. The room service menu was expensive, however we were not too surprised at this as the hotel was definately upmarket & luxurious
It was very quiet and safe
Clean and comfortable. No lobby staff after 11pm. No one on location will answer your call after 11pm. Answering service can't do anything.
Good Location in Miami's Brickell District. This place SUCKS. Our reservation was cancelled without notice, and they moved us to new hotels twice. Then told us we had not paid, even though we paid in full with CC 3 months in advance. Every time we passed through the lobby there was a new customer with a major problem, receiving no help. Once I reached out to corporate, the situation began to improve, but not without MUCH arguing and hassle. The service is beyond terrible. The employees are largely completely clueless, helpless and don't communicate with you, or each other. The rooms are just barely passable. Cheap construction, cheap beds, poor sheets, and no services whatsoever. No cleaning, no gym, nada. Again, this place SUCKS. Don't stay here unless you're completely out of options. Get a VRBO or Air BnB in the same area. This is the only time I'll be visiting an Extended Stay America, ever.
The room was spacious with open bathroom; the balcony was great and the design nice and calm. the room service is not 24/7, the spa was closed for refurbishment
The staff was mostly helpful and always had a smile on their face. The lobby is among the most beautiful spaces I have ever seen in a hotel The rooms are clean and spacious Love the pool and jaqcuzzi. The man made beach was a nice touch You definitely pay for what you get. Expect to lay out a pretty penny Pool side service was a little spotty. At one point my wife and I had to wait 15 min for a towel and chairs despite the area being fairly empty (this was after speaking with two staff members) on another occasion we waited 20 min for someone to ask for our orders. There was a stain on the seating area in the room. Do not know what it was, however definitely expect more from a hotel of this caliber. Our view from the room was absolutely gorgeous, but the balcony was too small to fit chairs on. Note this appears to be only on a small section of rooms so be weary about this.
The gym the view the food and drinks and the poolside service was spectacular. Late maid service.
Very nice rooms and staff were great. View from rooms was also very nice.
We were impressed by the service, which is really outstanding. The beach island is really nice, it's a pitty there is no entrance in water. The view is great. The food was average. We had few dinners at the hotel and it was quite expensive, but so-so.
Nice ambience and services. Excellent food.
Great Staff, great view, very clean, i mean they clean the rooms twice a day, the staff is the best part of this hotel. Will stay there 100000 more times. The food and parking are not cheap, $40 per day just to park and the breakfast will cost u some $$. Needs a fridge in the room, it's miami.
Even though looking from the outside the building looks kind of old, its inside view looks amazing, as the rooms and hallways.
The attention of the front desk staff and the restaurant. Room was very dirty, had to use shoes all the time, otherwise feet would get dirty immediately. Shower tub dirty also, and shower faucet about 1/2 inches away from the wall, which , I believe , from some previous repair that had to be done regards to plumbing, and was poorly fixed. showing a hole in between. Mildew thru out the bathtub surroundings, which proves that no proper cleaning was been done. Not for one day that we were there did the cleaning staff leave enough towels for the 4 quests. We had always to walk around the floor to find someone that was cleaning another room and ask for more towels. Closet doors extremely heavy to move. Mattress of the bed close to the wall, sinks to the middle as soon as you lay down. Not at all what I expected from a Hotel that use to be one of the finest in the area. Overnight parking fee very high. In my opinion, all that is due to bad management and it can bring the place down very fast. I would not recommend your hotel to anyone that asked my opinion.
LOVED the cleanliness and space of the room. Loved the japanese soaking tub. Very quiet room, even though it is located in a heavily trafficked area.
Parking attendants and Front Desk staff are the best
Location, People were great, Hotel was fun and nice architecture. It was easy to walk to a variety of places. WI FI was not functional, there were no vents in the bathroom, and the room had an old smell to it.
The self parking across from hotel is WAY cheaper regardless of what they tell you! This was really easy. Convenient location - walking distance to TONS of restaurants and shopping The staff were very friendly. Super cool decor and atmosphere, water, plants, courtyard, tiles, wood doors, windy hallways I wouldn't want to pay the hotel's price of nearly $300 per night There was construction across the way during the days which was not conducive for midday napping! There was only 1 shade umbrella at the pool - all other shaded areas required rental fee. The valet was slow and a bit rude and may have dented car - but the front desk was VERY interested in resolving issue without hesitation so this may not be a norm. (not worth $$ though, just self-park)
Great atmosphere and amenities. The pool was amazing as was the food. The staff was friendly and helpful. The cell phone service was pretty awful. Other than that, nothing!
Comfortable room. Low class people screaming in the hallway at all hours of the night. Staff was supposed to contact me when our room was available and never received a call. An hour after check in time went to see the status of the room and it had been ready all along. Never going back.
I felt like the whole staff were young kids with no experience in customer satisfaction. While i was there for a wedding they lost several peoples luggage. Literally 2 hrs before the wedding started people didn't have their dresses or suits. The bridesmaid left her diamond necklace with in 20 minutes of check out she went back to get it, it was GONE! She begged the front desk to figure out who cleaned the room to get it back, she did get it back. I was woken up several times from people walking around on the floor above me and outside my hotel room. My husband slipped in the shower (which the set up is retarded) hurt his back, there is no traction and the tub is very slippery. Was not worth the money at all!!!! However, I do have to say the outside of the hotel is very beautiful but starting to look run down and not properly managed.
Loved the rooftop pool and bar with an outdoor fireplace, very relaxing. The restaurant in the hotel had a wonderful breakfast buffet and delicious food. The bathrooms were nicely done with marble and granite. The Asian inspired design makes you feel like you are somewhere overseas. I would stay here again. My son goes to the University of Miami and it was convenient to the campus and Coconut Grove was an affordable area with good restaurants and some shopping. Rooms were not ready by check in time. We even arrived early and were told to put our name on a list. When we returned later at the posted check- in time, there was a long line of people waiting for rooms. The average wait was 30 minutes to over an hour for rooms to be available on a Tuesday in the off season.
The hotel rooms, decorations, amenities, and staff were excellent. The hotel needs major renovations; phone lines, lights, and wall structure are in need of repair.
location was convenient. mostly the moist, moldy smell in the air. but the hotel is also a bit eerie and weird. seems like a 1970s drug inspired design. It is in bad need of renovation.
The hotel's design was nice but is seriously run down The hotel was filled with very noisy groups of young people. Many things didn't work and the staff just didn't care
The location of the hotel. 1. air conditioning did not work and leaked in room. 2. there was no mini bar menu provided. 3. the hallway was run-down and dark. 4. the room did not feel clean. 5. lack of facilities (i.e., pool, gym, bar, restaurant, etc).
The bed The lack of small face towels. And housekeeping came in too frequently.
The staff was horrible! The absolute worst service we ever had. They claimed we had no reservation, charged us $1.15 cents per call for numerous local calls that never connected because of a weird dialing protocal completely unique to them and no dialing instructions on the phone, double charged our credit card (pre-payment and then claiming no prepayment), wake-up call 1 hour late (run for plane!
The room, amenities and prices were all wonderful. We've stayed here 3 times over this year and it's been wonderful each time! Night shift staff was a little unorganized on checkin which was abnormal per our last experiences. Valet was difficult to locate, no help was offered with bags, and the front desk forgot our IDs, credit cards and the process took longer and involved more waiting than normal.
location. Noise, fire alarms, guests fist fights in courtyard, resort fee
Every one was really helpful
Very conveniently located close to the beach and to all the nightlife. Interior is very cosy, and very quiet although if in the middle of the action. Very handy if you want to have a snack/breakfast (kitchen), enough space to work, or receive a couple of guests for a drink. Nice modern furniture, great TVs. Feels like home.Friendly staff. There is no real hotel lobby
The staff in paticular Terrance and Patricia made our 2 week visit very pleasurable. They were extremelly helpful and we will miss them dearly. The rooms were excellent especially for a group of people who dont want to be restricted to a hotel room only - having a lounge and kitchen area made things so much more comfortable and enjoyable.
The staff were extremely helpful and supportive of our stay intention (which was to party and enjoy Miami Beach) and the location (one street back from the beach) second to none for the price we paid. The rooms were freshly renovated with immaculate decor with plenty of space and all the necessities needed for a great weeks stay. Thoroughly recommend and will be staying there again if we return.
Absolutely nothing - It was the most atrocious hotel I have ever stayed at. They charged me for a 2 bedroom room and gave me 2 beds in one room - and will not return emails requesting this to be fixed. Charge of $2900 for 4 nights - completely unnacceptable. It was filthy and dark and dingy, fire alarms going off constantly in the middle of the night, rude reception staff, a bathroom door that wouldnt close. Every time i walked through the reception someone was complaining... this is the worst hotel i have ever stayed in, and I travel 20 weeks out of the year.
I had to wait 4,5 hours until 4pm before I could check in and finally get my suite, Unfortunatelly they did not even offer me a coffee or invited me while I had to wait for lunch, etc. Beside that I have no complains.
very comfortable and clean.Good facilities and extremely helpful staff. Cost of internet facilities -very expensive.
The room, view from room, pool, restaurant, etc. They didn't tell us when we booked the hotel that they are doing a major renovation to the exterior of the hotel, causing considerable noise and preventing the use of the balcony. This should have been disclosed, and/or they should have discounted the room rate.
It was clean. The pool view is great. Location is good. We were in a room that was off from the others. It was small and the finishes were outdated. I am very sure this was an overflow room. I'm guessing that is how you were able to get the low price. They probably don't use these rooms for the guests who book directly through them.
Location, service, attention with me as a guest, the restaurant, Everything was fine
The staff were extremely helpful The restaurant was very small
We went for business/leisure for 5 days. The staff was very helpful and amiable. The location is outstanding. The room was very clean with an excellent view. It could be a little bit bigger but it had all we needed. The room was somewhat small.
Wonderful hotel, convenient location, free Wifi, spacious rooms, beautiful setting, great value, highly recommended! BTW, parking is $12 next door :) Staff not the friendiest - but that is a minor issue
swimming pool, design, furniture small rooms
The restaurant was very nice. Good food. Nice view facing the bay. No beach nearby. No real supermarket within walking distance. Lobby is very sterile and sofas are uncomfortable.
Loved the pool area the staff was very nice location was beautiful The coffee carafe was the wrong size, and coffee was not coming out. The kitchen area was dirty not fully clean. The bathroom was not fully clean in corner areas. Pillows are way to soft
Secure and well organised. Rooms well equiped. I was originally booked for two nights, but left after one. This place didn't fell like a hotel... Rather serviced apartments. So in short it was a boring place to stay for vacation.
The hotel is clean and comfortable. Very modern appeal. The valet parking is ridiculously expensive and due to lack of parking in the area nearly a necessity. The parking fees make up for any saving you might think you're getting on your room. The front desk staff and hotel bar staff were very courteous and friendly, however, the in lobby Starbucks staff couldn't have been more rude or inattentive.
The elevator went out minutes before we returned at 11pm, and service was partially restored just about midnight. We were on the 9th floor, and my wife had asthma, so we waited in the lobby. Nothing was offered - not a cold drink or a snack or anything other than a half-apologetic "Sorry".
great staff! room was neat, very comfortable beds. Excellent value for money.
The customer service and the people at check in and at the hotel Overall were great . I loved whole time there , nothing negative to report.
Room amenities staff location Nothing
Location, quiet and staff bathroom sliding doors and dirty floors.
We were down for the Miami Boat Show, which we attend every year. I must say, through all the years we have attended, this was the cleanest, most comfortable & friendly hotel we have stayed in. The staff was great, very attentive. Cleanliness is most important for us and this place passed with flying colors. We also had our puppy with us and everyone was great with her. The newly renovated room was super cozy. The entire hotel is undergoing renovations but it wasn't even a bother. Looking forward to seeing the end result! I would stay here again. Honestly, the only downfall was location. We were a bit farther south and A taxi ride vs walking distance from where we needed to be BUT we would totally stay here again.
Great access to the beach and ocean drive. Clean, great looking rooms with fantastic views. Also very attentive and professional staff! Highly recommend! Would be nice if the recliners, towels and umbrellas on the beach were complementary to guest of the hotel. But, south beach in general is pricey.
The rooms were beautifully appointed The hotel was under construction which we knew and expected. That was not a problem. But the service was terrible and the service people even a bit rude, The common places were not clean and were often trashy, and overall it did not live up to the standards of the cheapest Marriott I've ever stayed at.
Good location in South Beach and on beach. Chair and towels included in resort fee. Small Pool
Pool was out of commission, there was jack hammering going on early literally outside our balcony. Staff was not responsive to complaints. Horrible stay. Horrible staff
The location is great because it's a beachfront hotel. Front desk staff is very courteous and nice. Not the service I expected. The valet staff is not the most welcoming at all. No warm greeting or smiles at all. I was really dissatisfied with the quality of the room. I had called ahead to get a preference of room. I got a room that was on a low floor and with no city or beach view like their website states. The worst part is that this particular room has a balcony that is in the view of the next rooms balcony. Meaning that our neighbors can walk out of their room and look directly into our room. We had to keep the blinds closed the whole stay for privacy. That was the worse part. Very disappointed. Lastly there wasn't a hairdryer and housekeeping opened out door an hour before checkout time.
The location The family room which is too small for 2 adultes with 2 kids
This Marriott is a beautiful hotel. You walk right onto the beach. The staff is wonderful. They are attentive, friendly, courteous, and overall just genuine about wanting to please customers. This hotel is one of the nicest hotels we have ever stayed at when taking into consideration the overall experience (i.e. Location, staff, cleanliness, accommodations, pool area, etc) The rooms are a little on the small side.
Near the beach. Comfortable beds One day not enough towels. Another day one of the bath robes removed.
Location and staff was awesome from front desk to housekeeping!!! Bedbugs:(
For the two days (March 31-April 2 2016) I wanted to spend on the beach for my birthday this hotel was perfect. Exactly where I wanted to be, found a decently priced deal, and George the front desk conceited was very helpful and certainly showed his diligence. The free breakfast was great. More than the dry cereal I had expected. It was a lot cleaner that I thought also. I never booked at a non-name brand hotel before ever and took a huge risk with Avalon. But it was well worth it. Can't wait to book them again : ) Nothing to really say negative except the valet took like a hour once to bring my car that had me a little pissed.
Restaurant with live music is a rare draw along this area, and the food is good, albeit expensive. Room was threadbare, small, viewless and noisy. Reservation made for late check-in was met with giving me the last/worst room... right behind the front desk. At this rate, there's no hiding a crummy room and a raw deal. There are better hotels within blocks, and at slightly better rates than The Avalon. But hey, they park a '57 Chevy in front of the hotel every day. That's worth something, right? Wrong. Go elsewhere.
proximity of the beach quiet noisy (air-condition,street)
Convenience close to the beach and restaurants. When it was time to check out they make me paid some 63.84 of resort fee that I didnt understand 15.96 a night for every night ?
I loved the food omg Loved the homely feel of the room n the free breakfast
Very friendly staff, the room was nice, the bed was comfortable and the location was great. The room view was non existent, but I wasn't really worried about it because I wasn't there to sit in the room and look out the window.
Very comfortable and convenient to the beach, shopping and restaurants. Staff was great and restaurant, while not affiliated was great! Classic old features which make it unique. A little dated inside but that's the character I like.
THE LOCATION IS AMAZING FOR SOUTH BEACH...THE SERVICE SUCKS ASS!!! THERE IS NO SUCH THING AS ROOM SERVICE. MY 6 1/2 MOTH PREGNANT WIFE HAD TO WALK DOWNSTAIRS TO GET A FORK THEY WOULD'NT EVEN BRING IT TO HER I WAS PISSED!!! SERVICE WAS TERRIBLE STAFF WAS VERY RUDE!!!
Staff was friendly and competent. Room was not large but not unexpected. Compared to the riot of nightlife on the street our room was quiet. No complaints
The staff was the best part of this hotel. They were very friendly and knowledgable about the area, and extended the checkout time so that we could participate in local events before going home.
Clean room, designed nice, great staff, very comfortable and close to beach, so cool!!! No complaints
I was in town for a conference, and the staff were wonderfully helpful, the room was quite nice, and the hotel amenities were great. A nice alternative and well worth the cost
Location Bathroom was not maintained. Tub was plugged and shower needs to be replaced.
Nice hotel Mold in bathroom and do not validate parking
Proximity to bayfront park and American Airlines Arena while costing significantly less than competitors. If you don't mind walking 6 minutes and want to save $100, this may be for you. The feel of the hotel is a bit old. Old school card scanners on doors, carpet a bit dated, but still clean. Under an airport route, but what hotel downtown isn't? Lower floors will hear traffic.
Loved the location of hotel. Was able to walk to diffent places without having to drive. Staff was very friendly and helpul. Greeted you with a smile at all times. Room was clean and really nice view. This was my first time visiting Miami and I didn't like the fact that the hotel doesn't offer free parking like in other places I've stayed at. Seems this is everywhere in Miami. The phone in the room didn't work and was not even connected. I tried to connect it to the wall outlet, but there was no dial tone.
Loved the room service, cleanliness, everything was delivered on time. Perfect location. Absolutely amazing. The paid parking is a bit of a pain in the neck
it was convenient to the Whole Foods and the bed was comfortable. decor was dated and drab air conditioner was not reliable noisy noisy noisy at the pool you can smell grease and smog
Suit was really nice and not expensive
Nothing. Smells bad and the rooms are not clean as expected Smelly lobby, rude front desk dirty rooms
Not much Pool next to very busy highway
Ambiance was good. Staff was courteous. Breakfast was excellent. No clear direction in the parking garage. No coffee maker in the room, only 2 pack of ground coffee, how do I make coffee without hot water and coffee maker? We booked a king size bed and there was only ONE pillow on the bed. How can I be a king with only one pillow?!
My room was ready when I arrived.
Best hotel I have ever stayed at. It was amazing the restaurant Toro Toro was awesome. Everyone was so nice and on the 18th floor we had such a great view of the city!
The friendly staff. Amber who checked me in gave me a higher floor so that I could enjoy the view of the city. The view was amazing.
Great Location overlooking the intercoastal and so convenient to American Airlines Arena. The Hotel is beautiful and the staff is friendly and very helpful. Breakfast buffet was excellent. We will definitely stay here again on our next trip to Miami. There was nothing that we didn't like!
Nice modern clean facility. Great rooms. Hour long wait in the business center just to collect a package.
They upgraded us to vip level so we had free breakfast, drinks and evening tapas in the 29th floor vip lounge. Nice perks.... The fixed shower head. Hand held showers are so much more higyenic.....
Location to cruise terminal. $ 43.00 a night to park your car. Ridiculously expensive.
Staff Room Location
location verry disipointed,old furniture;i requested upper floor and we get the lowers floor on the hotel!!!i will never stay there again!
the location is excellent, it is across the street from the beach. The front desk staff was very helpful. I had a room with a king bed and I had very little space to move around the bed. The room is extremely small. Valet parkin is very slow. You have to call for your car at least 30mins in advance.
Proximity to the beach, Ocean Drive night life and shopping Almost all staff were excellent and fiendly. One was not.
Staff were very accomodating and changed our room after our first night(at our request due to noise),great location,hip and trendy hotel. Would stay there again and strongly recommend it for anyone. They even provide you with beach towels, which was great as I'd forgot ours! Noisy doors, but have already had response to my feedback comment card and these are currently due to be replaced. This was only minor though as everything else was great and it would not put me off recommending it
Everyone is accommodating
Location, friendly staff 2 domestic bottle beers $20.00 and they automatically charged gratuity of $3.00 to take the tops off the bottles. Ate at the curbside restaurant in front of the hotel. I had bacon, scrambled eggs and oatmeal and my wife had salmon omelette and we both had a beer and the bill was $85.00 I live in Vegas and those are higher than Bellagio prices and Bellagio is a palace fit for a king compared to this place.
We stayed here for a hen weekend and the staff were fantastic. I've yet to find a hotel who are as helpful cheerful and accomodating. Sabine in My Thai looked after a huge group of us and was extremely professional and organised as well as really good fun! The food they served was delicious and presented well.Youshf at the front desk was really pleasent and helped keep me calm considering how big our group was and also looked after our belongings which we practically dumped on him!..and to Nigel the duty manager who was also very good to us Everything we asked for was dealt with in such a professional manner. Considering there were 30 girls not one of them had a bad word to say about The Beacon- we were all blown away Not a thing was wrong with the Beacon.In fact my mum and my sisters hope to come back for a nite in December! Oh and Bernadette in reservations was a lifesaver and handled an extremely difficult task of sorting out our rooms! Thankyou!!!!
We wanted to experience the life style of south beach and thought that the Beacon would give us this opportunity. We had a great time and the hotel is located right were all the action is during the day and night. The art deco buildings and inside deco just made our two night visit the best ever. knowing that the hotels back in the day had small rooms, narrow hallways and a small lobby just added to our enjoyment of stay at the Beacon. Even though some of the reviews made negative comments about this we loved every moment we spent at the hotel and time on South Beach. We liked everything.....
The location was excellent and the room was nice & bright. The hotel is refurbished nicely, although the finishing is a bit rough. Also, we were located on the backside of the hotel where the view was not so nice (backstreet alley), but then again: we only went to the hotel to have some sleep after a night on Ocean Drive... ;-)
The staff was very friendly and helpful. Our room was small but very clean and comfortable. The hotel exceeded my expectations. No complaints at all!
Close to the ocean The wireless network access did not work
The staff was wonderful and accommodating. The complimentary breakfast was a nice touch, as well as the beach chairs and towels. The location is perfect. The only thing we could think of was the bathroom door in our room - it was made of lightly frosted glass that left little to the imagination when anyone was using it!