Hotéis em Joanesburgo

Prós: The location

Contras: Breakfast need lots of work, right now it is very poor with no care and super cheap ingredient

Prós: The gym is excellent at this hotel - indoor pool, indoor running track, classes, etc The breakfast buffet is also great

Contras: The staff was quite busy, so I had to call down numerous times to remind them about an envelope I was waiting for. Also the set-up of the hotel is weird, since the hotel reception is 13th flr

Prós: Bed was comfortable, staff was nice, breakfast was delicious, gym facilities were outstanding.

Contras: Took too long to get room service only got an answer after the fifth call, the wifi doesn’t connect to tv so couldn’t watch Netflix

Prós: Excellent

Contras: Parking charge

Prós: Access to the platinum spa & gym for free which was incredible 3 levels of machines, lap pool, running track, sauna etc...

Prós: The location and View

Contras: I think property should invest in microwaves.

Prós: All was good.

Prós: If you stay at this Radisson, you get free access to the great Platinum Fitness gym! Excellent bed. They let me check out late with no hassle. Excellent breakfast.

Contras: The rooms are a little outdated for a Radisson Blu

Prós: The interior comfort and design

Contras: I was ripped off by Avis (based in the hotel) who where masquerading as a courtesey car for the Radisson Blu Sandton when in fact they were charging R575 to take me from the airport to the hotel. Radisson Blu could not organise a refund for me... they should not support a company who use such unethical business practices and should have compensated me for this exhorbitant charge.

Prós: The staff and design.

Prós: rooms, extremely well trained staff!

Contras: the spa was closed at 8 pm!!!!! unbelievable, and also an extra charge , never seen this before!!!!! very negative

Prós: breakfast + gym

Contras: pillows..... smelt bad

Contras: Check in was pretty average, the staff took 20 mins to check me in, and then told me that they did not have a room avail immed, and check in is from 2pm. It was 12.30 pm then, and I would have preferred that they tell me upfront rather than 20 mins into check in. he other thing was getting out of the parking was a nuisance, as I had confirmed with the reception staff on check out, that my key card was validated in order to let me out of the parking, however when I got to the gate, the card would not let me out, and this meant reversing back into other traffic, and going back to the 13th floor to get the card revalidated again. interestingly enough, the staff that checked me in, were the same that did my check out.......

Prós: Beautiful Hotel down town Jo-Burg;

Contras: open since dec08; lift problems

Prós: Good service, facilities and atmosphere

Contras: Parking situation

Prós: Room - new, excellent facilities (suite!) much space, comfortable bed. Quiet airconditioning. WiFi at no charge. Excellent breakfast with big variety & good quality. Hotel design is very new, clean, different. Massage in spa was really very high standard.

Contras: Some new staff not fully trained yet (tho most good). Lobby bar closes at 11.30(!) . watch the prices in the bar too...

Prós: Friendly staff, good location in Sandton, good food, modern, good room design etc etc

Contras:

Prós: The hotel is simply stunning! Staff very friendly, I would definately go there again

Contras:

Prós: Everything about the property

Prós: Great overnight stay for long layover and was very impressed with the restaurant. Had an unexpectedly fantastic meal!

Prós: Nothing

Contras: The fact I couldn’t get out of Australia.

Prós: Very convenient to the airport, so great for a layover. The shuttle, which runs every half hour, was on time. The restaurant and food were good value.

Contras: The shower didn't have a door or curtain, and it was impossible to keep water from leaking out onto the floor. The room was small, which is okay for a quick layover stay, but can make things awkward if you have a lot of luggage.

Prós: Great breakfast

Contras: Small room, small bed, cold industrial design. No place was comfortable.

Prós: Service staff was friendly, knowlegable, and room was clean and quiet. Close to airport

Contras: nothing

Prós: The design was great, the humour added a nice touch, the breakfast was expensive but fantastic, and the pool area was modern.

Prós: Convient to the airport. The outside sitting area made us feel as though we wern't in the middle of the city.

Prós: The whole ambiance was just wonderful. The decor is outstanding !! The rooms compare to the best we've seen. The service is very good and the food was great ! The transport to the Airport was on time and convenient. All and all a good experience. We will certainly be back soon ! .

Contras: No complaints !

Prós: Modern hotel

Contras: Noise & lack of internet service

Prós: nice big bed with dstv in room and is near the airport

Contras: there is no fridge in the room

Prós: Good location. Easy free shuttle connection.

Contras: The rooms are not quiet. The noise of every takeoff and landing comes through the closed window loudly.

Prós: Really and truely impressed

Contras:

Prós: I like the deco/design of the hotel. It has a very modern look, very chic. I was also impressed with the arrangement of the towels, which the chambermaid rolled into shape of a fluffy dogs, and decorated it with eyes, mouth. It was indeed very innovative

Contras: I like the complimentary shuttle provided. However, I did not like the fact that there were many guys ( not sure if there were homeless or not) hanging nearby the pickup point for free shuttle. There should have been a signboard at arrival gate. However, we were told by hotel to make our own way to the pickup point. On our way to the pickup point ( which is a bit of a walk), one of these men tried to 'help' us by pushing our cart and kept saying it was for free, etc, and we were confused if there were airport staff, or the hotel staff. When we got there, we realised that there were many men also trying to help others. I think it is fine if these men were trying to make a living, but at the same time, I did not feel particularly safe.

Prós: Great decor and new hotel feel.

Contras: Hard to find location, needs better signage on nearby roads, direction info from staff was not complete and we had to call back 3 times before finding the facility.

Prós: The staff were friendly and efficient except for deficiencies noted below. Room was nice and clean and modern with fine amenities. Breakfast and room service were very tasty.

Contras: 1. At check in I was told breakfast was included. When I had finished breakfast I learned it cost over $20 additional. I did not appreciate the lapse as my business had to pay the bill. 2. I called and asked the desk for a wake up call. I actually talked to a person - this was not a mechanical call. No one called me but I luckily I had already gotten up. This was unacceptable, especially for an airport hotel where people can miss flights etc. if wake up calls do not work.

Prós: Very comfortable hotel rooms and facilities.

Contras: A tea and kettle station in the hotel suite.

Prós: Location! Sandton City Mall is just in front! Secure and well located for shopping Gautrain station is +/- 100 m from the Hotel and from there you can go to Rosebank or Pretoria

Prós: Value for money and location

Contras: No coffee facilities in room

Prós: Made it easy to take the Gautrain in to the Sandton Centre during a overnight layover in JoBurg. Rooms are small but stylish.

Contras: Some minor maintenance issues.

Prós: Great Location. Clean room.

Contras: The App that they have has become totally useless. The staff isn't as responsive to requests without being reminded two to three times which is disappointing because I've been there twice before and they are usually pretty responsive.

Prós: Next to Mandela Square and Sandton City

Contras: Rooms are tiny. No coffee maker or tea maker. Numerous small problems. There are no phones in the rooms so you have to go all the way down to reception several times to try and get the issues resolved. The staff are not particularly motivated to help.

Prós: Rooms were fine for a short stay, great location for restaurants and shopping in Johannesburg. Staff were friendly, breakfast was good.

Prós: Beautiful and comfortable rooms. Mouthwatering breakfast and friendly staff.

Contras: Increase shower platforms to hold water from escaping out of the showers.

Prós: Breakfast

Contras: Air conditioner temp. and fan speed were not adjustable. The room temp. never got to the 18 degrees indicated. The ability to increase the fan speed would have helped.

Prós: Beds were comfortable and room was clean Showers were big and spacious Airport shuttle was extremely convenient and placed ease on my mind for early transfer to first flight

Contras: Air con was outdated and had no remote

Contras: Too short to asseess

Prós: Excellent staff, every person I dealt with was friendly

Contras: I found the aircon a bit old and wasn’t sure how to work it with the controls hidden under a panel on the actual unit (no remote) and having to Figure out it needed to be switched on at the wall, which isn’t obvious as the curtains cover the wall socket.

Contras: One can not check out and subsequently have breakfast. And, of corse, when I got through with breakfast the check out line had a half dozen people in it and when I tried to check out earlier I was the only one in line. Will not stay at this property again.

Prós: A big hotel of international standard. Very close to the airport and there is a shuttle bus every 15 minutes free of charge. Dinner was excellent! I had a springbok filet that was delicious. The staff at the entrance of the hotel was extremly friendly and helping a lot.

Prós: The bar/restaurant was njce

Contras: They couldn't find my reservation so despite showing them a confirmation and proof of payment they made me wait in lounge for hours. They made no effort to call their booking partner to find it despite the fact that I had a flight in less than 8 hours and there were several people there. When I asked to speak to the manager she just came out and yelled at us. Lobby looked nice but the rooms were not. I'd stay away from this place. We only booked because of proximity to airport but seeing as how it took several hours to check in I can't even suggest location as a positive.

Prós: Proximity to airport

Contras: Window locks were broken. Bathroom was dirty - hair in shower, trash had not been taken out. Felt extremely unsafe. Would not recommend this place to anyone

Contras: The hotel is tired and in need f refurbishment

Prós: We had a stopover in Johannesburg before connecting another flight to Zimbabwe. This hotel was so convenient, the staff courteous, and room comfortable.

Prós: Our first stay for the weekend was good. But when we return from Durban it was a 180 turn negative.

Contras: Even I confirmed my second stay over the phone after a week in Durban, the reception did informed me about the change in my 2nd booking whereby they are transferring me to a hotel apartment further down the road. Fortunately I had a car to be able to move around.

Prós: Good accomodation, nice breakfast, friendly staff

Contras: It was all good

Prós: It was close the training area. It is also close to shops - East Rand Mall. Restaurant on site which is great.

Prós: I checked out before 6am and they packed food for my breakfast. The airport shuttle service was really nice. Most of the staff were friendly.

Contras: The packed sandwich was not delicious.

Prós: Staff professional and friendly and well mannered . Went out of their way to assist you .when asked .

Contras: Nothing was particularly unsatisfactory

Prós: It was a perfect place to stay along in Johannesburg until my AM flight

Prós: Given some disastrous experiences that I had a local guesthouse in the area, I decided to book with a name I knew and trusted. And I'm his so glad I did. This location was such a value for the cost (around $50 USD) and will be my go to hotel whenever I'm in the area. I was especially grateful for the no cost extra-late checkout.

Contras: Internet connection was lacking.

Prós: I appreciated the interior decoration, the breakfast buffet was wonderful. The variety was applaudable.

Contras: Cleaners took too long to removed used crockery (outside rooms) etc in passages. Waiters were a little bit quick in removing plates and glases from the table during breakfast - I wasn't finished, went to get something from the buffet and it were already taken.

Prós: Meals were excellent

Contras: No sound proofing of the windows against incoming flights

Prós: The closeness to Johannesburg OT Airport

Prós: The staff were friendly and helpful. People geenrally complain about the hotel's location in relation to the airport - not that bad but it is a plane spotters delight

Prós: The complimentary shuttle to and from the airport worked very well. As a woman travelling on her own I found the helpfulness of the staff very reassuring and comforting

Contras: The noise of the aircraft coming in to land, but it is an airport hotel so some aircraft noise is to be expected.

Prós: The staff was very attentive and hospitable, the hotel was safe, and the room was clean.

Contras: I felt the hotel's price was quite expensive, considering the facilities. Decour was quite out-dated, and the hotel location was directly in the flight path of the planes landing. The pool area was quite noisy, due to the jets flying low over head. However, we didn't seem to hear the airport noise from our room, and were able to get a restful night sleep.

Prós: It was ok for the money but in the direct flight path so woken very early in the morning

Contras: Lack of drinking areas

Prós: Proximity to the airport and the free shuttle service to the airport.

Contras: Dated design and the reception staff where not friendly.

Prós: Staff was helpful. Got a breakfast very early in the morning even though I did not reserve.

Contras: It was a bit noisy at night because it is near the airport.

Prós: Great staff

Contras: The non-smoking rooms smelled like smoke, the room also had a ..damp/muggy/stuffy smell!

Prós: Having visited Johannesburg on a number of occasions, I am just kicking myself for not finding Hoeveld House sooner. If you're like us, constantly seeking a true home from home when travelling, look no further. Sublime comfort, luxurious accommodation, tranquil beautiful gardens and a location ideally situated close to Sandton City/Rosebank. But it would be remiss of me, not to mention the superb team of people on hand to cater for your every need. The warmest of welcomes will await you. And I guarantee, the value for money is unbeatable. By the by, the Breakfasts are truly amazing and lovingly prepared. Other guests we met, were locals, living just 40 minutes away, who use HH to recharge and reset there mindsets, it's easy to understand why. Thank you so much for a wonderful stay!

Contras: I couldn't fault our stay in any way.

Prós: The seclusion. The location. The garden. The super comfy bed! In fact that bed alone is worth the asking price.

Contras: What’s there not to like?

Prós: Great location. Wonderful property. Well appointed. Lovely garden .

Prós: The House is an ode to decoration, it is absolutely fantastic to be in! Beautiful surroundings, really peaceful, well equipped and with kind people all around. The rooms are big, with a comfortable bed and big bathroom. The breakfast was delicious and the location was easily reachable by uber, approximately 10 mins from Sandton City Mall and 30 mins from the airport.

Contras: There wasn't a person or a welcome book that would explain to us the functioning of things at the house: breakfast hours, facilities available, etc. Every person that we found was extremely helpful and no complaints about that, but it would be better to have a single point of contact or a book explaining everything.

Prós: I liked the decor.

Contras: We were refused breakfast. We had agreed with the staff the night before that we will have breakfast at 9:30. But we were refused breakfast few minutes after 9:30. The staff was given instructions not to serve anything or they will be fired. Iit has to do with our race. The manager has racist behavior. Worst service ever!!!!

Prós: The view to the pool and garden was beautiful . The apartment was very spacious with modern amenities

Contras: The shower was not draining as fast as was supposed to - was slightly blocked . The toilet flashed but then the water would continue to run .

Prós: Spectacularly clean, and the service was amazing. Tenai was the stand out, his service and professionalism was amazing, very helpful and always went out his way to make us feel comfortable.

Contras: It was good

Prós: Everything

Contras: Nothing

Prós: The hotel was clean.

Contras: The good reviews about the hotel no longer apply under the COVID19-related regulations. Instead of the breakfast buffet we read about, we were given a “breakfast to go” box, with small portions (we were asked to pay 135 ZAR if we wanted another box). We wish we would have been informed of this prior to our arrival, as this information would have had an impact on our decision to book there. The hotel functions with a reduced room service menu, and the prices indicated on the menu are inferior to what they charge you in the end. Once again, if we fully understand the constraints related to the pandemic, we felt dishonesty in the way this was handled by staff. Also, under the new regulations, it’s only one pillow per person, not two.

Prós: Nothing

Contras: Clean up the room

Prós: The Lobby areas and pool area are beautiful

Contras: The rooms are stuffy/no ventilation . No fridges in the room and the rooms are ill decorated .

Prós: The location near the mall is good. And the view of the suite was good as well.

Contras: The room was not clean, multiple spots on the bed sheets and the pillows. Also the carpet, plates, mugs, and glasses had spots and seems that they were not cleaned properly.

Prós: The breakfast staff. If it had not been for them, I would have just cried. They saved me not moving to another hotel.

Contras: Everything! I could not believe this was a Radisson Blu. It makes me scared to book another Radisson hotel out the US

Prós: The location of the hotel was great -- took the Gautrain from the airport to the hotel and back again upon my departure. The hotel itself is stylishly appointed, and every staff member I interacted with was very friendly and helpful. The food was also quite good.

Prós: The hotel is situated near the Gautrain, it is a very nice hotel with a very good breakfast. The staff are friendly, the fitness center is OK

Prós: To whom it may concern Just wanted to give our horible stay in your hotel i went with my parents who came from heart surgery ( my father) we had very bad time we booked 2 suites our ac was not working from 10 pm we call and call to change toom finaly at 3 am in the morning they changed room fr us to 1032 and my prents 1006 the staff are very very impolite and rude room service we order just plates glasses always takes 2 hours to bring have asked favor to front desk to warm diner for my daughter and parents and they can charge us as ur hotel beside chiken nothing was halal mr eric the chef was so so rude acting so impolite front of my daughter that this is not his job etc... a 11yrs old daughyer he gave the tray from kitchen which food was not even warm properly and send it with her not even a help of room service to cary that tray breakfast time waitress just horrible behavior shout on my daughter as she came with pyjama shouted on her front of my parents and sent her back in room i spoke to manager this is not the way to speak with a child and send her back with tears should politely address my parents or call me in room and was a room dress not even a pyjama when manager spoke she lied your staff sory big liars we take breakfast not innpeace they speaks between them so loudly come on your table never ask or excuse just take plates with so much noise we start morning like this so im sory rooms always always dirty we call many times to changes towels then wanted to go to sandton mall with family came to visit my parents we was 6 the bus chages us 400 rand !!!!as per dr we was suppose prolong few more days for my dad finaly i checked and went to michael angelo i come aouth very often almonst every 3 months im playinium member with accord group very soon gold member with legacy but i never had such a bad experience as i had with radisson hotel should make feel guest like home and not treat them like what your staff does

Prós: Was a very comfortable stay. Got what I needed. very friendly and helpful staff

Contras: Didn't care for the shower/bath set up - strange! And pool needs to have a better set up for lounging

Contras: I like everything there specially the location

Prós: Staff are very friendly. Breakfast is super!

Contras: None

Prós: Great rooms, nice lobby, fast free WiFi, proximity to Gautrain station

Contras: everything was great.

Prós: It is central situated. Rooms are pretty.

Contras: The only thing I missed was a balcony.

Prós: location of the hotel

Contras: Upon my arrival to the hotel, the receptionist asked me if I needed assitance for my luggage! I think this is shame for a 5 star hotel to ask such question. Also, the receptionist did not tell me that there is a shuttle bus provided by the hotel though I asked him!

Prós: The location of the hotel is good as it is close to Santon shopping area. Place is reasonably secured.

Contras: To reach the exit you need to use two separate lifts.

Prós: This is a terrific hotel. Location is right across the road from the airport train. Excellent staff, lovely room and great breakfast. You could not fault this hotel. Check out is 11am but they let us keep thie room till 5pm as we had an evening flight home.

Prós: Location, Design, Breakfast

Contras: The prices of your wines at the bar are exorbitant.

Prós: This place truly feels like my home away from home when I am in Johannesburg. Service is always amazing! Flames is such a good place to hang out during the day, and View is brilliant for dinner!

Contras: Everything was just perfect.

Prós: Beds were super comfy

Contras: Family pool area is a little basic.

Prós: Really atmospheric and classy 4seasons, a lot of greens and fresh air, Very nice and attentive staff, Tasty breakfast on the terrace with beautifull views

Prós: This is a luxury experience, start to finish. The welcome is incredible - they go out of their way to be friendly and make you feel comfortable and at home. Everything is beautifully thought out, from a stunning turn down service to complimentary sun cream at the pool. Every little thing was magnificent. Our room was absolutely gorgeous too - with a bathroom the size of a one bed flat! We could not have been happier. The only problem is now we’re used to such good services and amenities, we’ll never be able to stay anywhere that’s not up to scratch!

Contras: Not a thing to dislike. It was perfect.

Prós: Settings

Contras: Nothing

Prós: Good food,great scenery

Contras: Aircon not working

Prós: Comfort, space, ease to walk around

Contras: Weather :(

Prós: Everything Food , pools , spa, sauna , steam room , dining, bedding , service , 4 pm late check out, views , location , safety All 5 star

Contras: Having to leave

Prós: Service, food, attention to detail,

Prós: Very friendly staff, very good breakfast and diner.

Prós: Excellent service and great friendly staff

Contras: Nothing

Prós: Excellent Warm Friendly service

Contras: The water was cold throughout, had to take a cold shower in this cold weather

Prós: Cleanliness. Staff very nice.

Contras: No mini fridge

Prós: The room was clean, the House keeping staff does a good job, food was delicious especially the butternut and sweet potato in the resturant

Prós: The staff, the environment and services were phenominal. I dont complain.

Contras: I liked everything. God bless you!

Prós: Great service

Prós: The location of the hotel is very good. The night auditor was a little unfriendly but the rest of the staff made up for this.

Contras: The parking is too small for my 4x4

Prós: The service was great and the staff cortusy was ludable. The food at the restaurant as well as the breakfast were excellent.

Contras: No leisure activity at the hotel or nearwhere around it. No Gym, Swimming pool.

Prós: Opened in June 2010 and located in the Business section of Johannesburg this brand new design hotel is staffed with courteous people and offers for fabulous rates all amenities needed from bar and restaurant to very comfortable rooms with walk-in bathroom and excellent bedding. Had a great stay and will definitely go back and/or recommend

Prós: Hotel is well located, beautiful, friendly staff and very clean. Had a great stay.

Contras: Room service took a bit longer than we were told but Im only stating this since I am seemingly compelled to state something that I didn't like.

Prós: Everything

Contras: Nothing at all

Prós: Hotel was good, staff service was good except for receptionist.

Contras: New male receptionist, at lobby, very rude, unprofessional, not willing to help, give customer a very bad impression on hotel as its the first person you meet to check in, will never book again due to this, actually due to his attitude i told him to cancel my reservation but could not, because i had payed beforehand, short guy and said he was new and just started, did not get his name, extremely dissapointed

Prós: This hotel has lost its charm and exclusivity. It’s the same as staying in a 3 star Hotel. The service was terrible. The breakfast and room service was average. Not 4 or 5 star quality.

Contras: The check in was not great. The rooms service took more than an hour and 20 mins for delivery, had to call 3 times to find out where our food was. When delivered the order was incomplete, waited about 20 mins for the rest of the order to be delivered. Wanted breakfast in our room, but no one collected the menu despite the fact it was place on the door at 10pm, all I got was sorry we forgot to check the doors. Had treatments booked at Africology at the Maslow, for my husband and myself 2 days prior to our arrival which was confirm, the check in process was terrible. They were not ready for us and didn’t know what treatments were booked. I had to show them my confirmation, and the receptionist and therapist started arguing in front of us. This was very unprofessional of them and stressful for us too. The locker keys were mixed up and not ready. On the 3rd time walking to reception complaining about the keys did I got a locker with a key that worked. Don’t think we will be using their services again.

Prós: Location

Contras: The food was HORRIBLE & over priced.

Prós: Location Great room.good house keeping Renovated Clean Great concierge services

Contras: WiFi connectivity Business centre staff not very helpful Menu lunch and dinner not wide choice

Prós: Staff is exceptional. 10/10 to Mzukise and his team for going the extra mile. My wife had a medical procedure and Mzukise made sure she was tested well.

Prós: Almost everything

Contras: Nothing really, the place is fine

Prós: We know it's a shot in the dark. But the idea of having a Halaal certified kitchen operated separately to cater for Halaal preferences will open up avenues for clients from the middle east.

Contras: Kitchen not Halaal certified.

Prós: Super customer service. Really appreciate all the support and understanding they show in the reception and buffet.

Contras: As a proud regular guest of the hotel, I was sad to see the low efforts exercised in room cleaning (especially the non obvious areas such as below the bed and in the closets).

Prós: I have stayed at the Sandton Sun multiple times since I first visited South Africa in 1985. It has never disappointed, In spite of its age, the hotel seems always to be in tip top condition, newly painted and renovated. It's location, attached to the Sandton City Mall, can't be beat. But it is the staff that makes the hotel great. I arrived as the coronavirus pandemic began to sweep the world, an elderly woman, traveling alone using a walker. Everyone was wonderful. The manager went out of his way to find a comfortable chair for my room and housekeeping rounded up a non slip liner and shower chair for the bath. Every morning when I went to breakfast, one of the staff followed me to the buffet and helped me fill my plate. I know this can't be true but it seemed as if most of the employees knew my name, for sure they all were on alert to assist me. It was a great stay under very difficult conditions for all of us.

Contras: Nothing.

Prós: being close to the shopping mall, the bar and when not raining the outside terrace.

Contras: a covered outside area when raining.

Prós: Location plus cleanliness

Contras: Nothing

Prós: Location

Contras: Everything else

Prós: The bar area and food was decent.

Contras: The rooms, the noise.

Prós: I enjoyed it

Prós: Here you are direct in the heart of Johannesburg International Airport. It is nothing to make wrong, if you are staying in this comfortable and clean place. The crew and all the people are wonderful. It is a great experience for one night in the centre of Oliver Tambo Airport. You are a special guest if you can enjoy the warm hospitality of this hotel. It is only an overnight place for one transfer. But you are feeling the best hospitality of Africa, if you are here. Thank you for all !!! It is very easy to check all the shops and restaurants in the transit area of the airport. Not too many restaurants near by this hotel. it is a little bit difficult, to get a glas of beer, if you are staying in this hotel. South Africa. But you can find it. Thank you for all...

Contras: Nothing bad to say.

Contras: The information presented on the site is not true. There is no restaurant in the hotel. There is a restaurant at the airport, but this is not the same thing. There was no bottle of water. Central air conditioning does not work, there are no windows, so being in the room is very uncomfortable, especially after a shower, which is not separated from the room and has no ventilation. The declared WiFi is limited to 500 MB, which is also not mention on the site.

Prós: I was happy with the service generally, the rooms were as expected and I was able to sleep.

Contras: internet was a problem to use and should be looked at with urgency.

Prós: Comfortable

Contras: Poor internet, no fridge, dstance to room.

Prós: The staff, breakfast, grounds and general atmosphere at this hotel is always wonderful:) We are repeat guests at Palazzo as it is conveniently located and feels safe. There are lots of dining options available at the attached casino and entertainment quarter too.

Contras: Ground floor rooms are a little dark, but the upstairs rooms are lovely and light with beautiful views across the gardens.

Prós: Almost everything except the GYM

Contras: GYM... for a hotel this good; the gym was really a let down. There was hardly any equipment or space in the gym.

Prós: Fantastic room, good bars, great pool, friendly.

Contras: Nothing

Prós: Gorgeous room and stunning surroundings. Beautifully kept grounds and opulent facilities. Very clean. The food was super tasty and beautifully presented. The fresh fruit at breakfast was spectacular in terms of variety and presentation.

Contras: We hired a driver for the day who tried to rip us off by roughly 15% inflation. Service was slow despite the food being amazing. Storage in the rooms could have been better.

Prós: Friendly, great service and great food

Prós: Good value for money. Staff were very pleasant and helpful. It is very convenient for someone needing quick access to the airport and a free shuttle service is provided.

Prós: Peaceful quiet. Nice selection for breakfast .Rooms very comfortable. Will most definitely stay here again

Prós: The restaurant area was an improvement.

Contras: The photographs gave the expectation that the hotel was set in gardens by the lake.This was misleading and the rooms were very close together and not private.

Prós: Everything was great

Contras: The cold weather

Prós: Food was good. The room was neat and the staff was very polite and helpful. It was also close enough to the airport. The parking however is a concern as the is not enough parking for all the guests.

Contras: The espresso machine was out of order. The bar and restaurant need to be open to at least 22h00.

Prós: We made the staff aware that the room did not have hot water. They promised to attend to the problem. They failed to do so. We eventually had to use cold water to shower. We requested towels as they failed to place them in the room. They failed to deliver them. These requests were attended to the following when we made a follow up.

Contras: Poor service

Prós: Cleanless

Contras: Breakfast

Prós: Comfortable bed, aircon worked, small fridge, friendly team.

Contras: Different size bath towels, toilet didn't flush properly, some fittings on the room had been previously broken then repaired badly, parking a headache, noisy plumbing from next door rooms. Lacked attention to details.