New York-New York Hotel & Casino

Bathroom faucet was broken and there was no coffee maker. Really loud at night.

Linens, beds, and pillows were very comfortable. The hotel has a cool look. Rooms were dated and the roller coaster could be heard in the middle of the night in the room. There aren't many bars.....we had to choose between Mexican dancing and a piano bar where they were charging a cover, even for hotel guests.

Upsetting you have to pay for parking customer service very poor my deposit hasent been refunded yet I won't stay there again

Hotel staff very accommodating. Good restaurants. Unavailability of MLife staffing and rude behavior when leaving. Always had discounts when checking out. No longer.

Parking fee is a very bad idea. Not sure I will ever stay in MGM owned resorts. Small luxuries like valet is something I enjoy in Vegas.

Kayak booked my room with New York when it was already at already over book so me thinking I had a room an get there an be told I don't have one is very upsetting I don't think I'll be using kayak again to book hotels

We noticed that the door dint not lock properly. This resulted in burglary and we lost about goods and jewels worth of $50,000 . We have lodged a complaint but it doesnot appear that the case is addressed with any urgency. The lost items includes goggles, wallets, dresses, shirts, jewels, headphones and the thief conviniently stole one of our bags to carry all these. Every time we make a call to checkon the status the risk managements sends it to voice mail. We have visited vegas for about 10 times and this is the first time ever we had such a worst experience. We would appreciate if the hotel takes responsibility. To our surprise we learnt that they do not have any cameras installed in the hallways or stairs. Looks like casino are the important place for these hottels and they dont care about the customers safety at all. I lost my interest in visiting vegas at all.

Location Over priced, not good value

Cool building with a roller coaster. The rooms were dated and did not include coffee machines or water bottles. Outlets in the floor were insecure allowing the entire outlet to be pulled out exposing dangerous wires. The gym closed at 7pm! It should be open 24 hours. I wasn't able to work out when I wanted to.

The rooms were clean and restaurant choices I was charged a resort fee but during the season with no pool.

Location on the strip To much smoke smell; resort fees high

for the most part, the room was clean and in good order. the staff was unhelpful and rude. the early check in offer was not actually available despite the ability to sign up for it. if you are an early arriving traveler, this will leave you stranded without a room and no place to find rest. furthermore, the hallways of the room towers were always dirty and filled with used room service that seemed to sit out for at least a few days.

Location was good and the shoe shine guy was cool!! No shampoo or soap in the shower the second day we were there...found it less exciting as we did 3 years ago. ..We will be staying at the Venetian next time!!