2.0
Horrible experience . Mentioned many times I didn't need extra insurance. I showed the representative what we had purchased. Additional insurance was added when we were exhausted, jetlagged and didn't understand what was being added..why didn't she listen to us. We spoke with management but if course they sided with the employee. We will not deal with Hertz again nor will we give positive recommendations for itAvaliado em 30 ago. 2023
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8.0
The pick up was fine. They gave me an old and worn Chevy Tahoe after telling me there were no other options on the lot. When I went outside to find it, it was literally sitting next to a brand new model. I went back and said I preferred the new model and they let me switch, worked out in the end but very annoying.Avaliado em 16 ago. 2023
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8.0
No sense of urgency at the rental counter, the agent and process was slow, long wait line, which is not ideal after a long day of travel, getting luggage, taking a shuttle bus to the rental, etcAvaliado em 1 ago. 2023
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2.0
Reserve 2 hours to pick up your car. It was an absolute disaster at the denver airport. We didnt get out of there until 12:45 am.Avaliado em 20 fev. 2023
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2.0
O serviço até que não é ruim, mas nós chegamos lá as 1:47 da manhã e só saímos às 5:26 por conta de somente ter dois funcionários trabalhando e uma fila absurdamente gigante. Ele cobram mais do que deveriam e para sair do estacionamento demora muito pois o processo é longo na hora de passar pela cancela, eles tem que escanear o carro, sua identidade e afins. Na hora de devolver é rápido, e o carro estava em boa qualidade.Avaliado em 19 fev. 2023
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10.0
Everything was smooth and efficient - the shuttle from the terminal, the fun surprise of being able to choose my own rental from the lot, super easy return - really it was excellent.Avaliado em 5 set. 2022
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2.0
Waiting for almost an hour for a car that was booked to be told they didn’t have the car class that was reserved. “That’s the point of the reservation!” Two families before us we’re waiting even longer with the same issue. If I fly into Denver again, I won’t be renting with Hertz.Avaliado em 26 jul. 2022
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8.0
They said that we may have up to a 45 min wait for the car. A bit disappoi8nting given that we'd scheduled a pick up time and we met that window. We'd travelled overnight, so waiting another hour would have been a huge inconvenience. Luckily, after a couple of minutes, the assistant appeared with our keys.Avaliado em 16 jun. 2022
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10.0
My agents and pick up and drop off were helpful and kind. I was not pressured to upgrade and the entire transaction was quick and easy.Avaliado em 8 mai. 2022
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10.0
Cleaner car would be better Very hard to find Fort Collins drop off. Denver employees very helpfulAvaliado em 1 abr. 2022
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2.0
Flight cancelled- had to pay almost 100 cancellation- that is not rightAvaliado em 7 fev. 2022
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8.0
Service was fast and friendly.Avaliado em 11 jan. 2022
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