Hotéis em Hanói

Prós: The staff were very friendly and helpful. They gave us great recommendations and advice throughout the whole stay accompanied by a smile each time.

Contras: Breakfast was limited but still delicious

Prós: Very friendly staff and great location. Staff decorated our room and gave us a cake for our 35th wedding anniversary. It was a wonderful surprise. Great foot massage.

Contras: No

Prós: The staff were so amazing and helpful, they could not do enough including helping us with luggage storage, a place to return to before flying out of Hanoi, taking us to the train station , I would highly recommend them

Contras: Nothing

Prós: We liked the location and the staff were all so friendly and helpful. Old world elegance, the staff really looked after us.

Prós: Service, amneties and food!

Prós: Brilliant hotel and stunning inside. Staff were amazing and the food idls really good. Great location too for everything you need.

Prós: Hanoi Marvellous Hotel and spa is amazing. The staff pretty much doubled over to accommodate us. The breakfast is very tasty, the laundry price wise totally okay and everything was clean, with a nice smell and nothing missing :) We would definitely come back!

Prós: Hospitality, friendly staff. Ambience was nice and so was the location

Contras: Breakfast was not up to the mark

Prós: Great breakfast. WONDERFUL staff.

Prós: the staffs are very kind, especially tom and I absolutely Enjoyed to stay at marvelous hotel and would like to visit again. Tom staff thank you.^^

Contras: The fidge was weak so felt a bit sad.

Prós: The staff here were absolutely spectacular, they went out of there way to ensure our stay in Hanoi was an amazing one! Consistently they helped without asking, even so far as to escort us to the train station to make sure our tickets for an overnight train had arrived and everything was in order.

Prós: The breakfast was delicious and there was a huge variety of food to select from. The staff were very friendly and attentive - they looked after our every need. We loved the location being in the busy, lively Old Quarter but only because we could retreat to the tranquility of the hotel. Our room was extremely quiet and our bed very comfortable. We would highly recommend this accomodation.

Contras: Nothing!

Prós: We had such a fantastic stay the staff are the best I’ve ever come across on my travels they are so accommodating and truely looked after us. Nothing was a trouble for them. They helped us book tours and ensured we were 100% happy. Front desk were amazing and their Batman dipper and bar made incredible cocktails and made our stay a memorable one.the room were well presented, the beds were comfortable and the room was really quiet.

Contras: Nothing

Prós: Location was excellent, right in the middle of the Old Quarter hustle and bustle, close to the beer street but nestled in a quiet side street. Room was clean and well pointed. Standout was staff at the hotel. They were super friendly and went to great lengths to ensure a memorable stay, which we had. Overall, we received a very personal service from just about every member of staff from the folk manning the entrance (once when we ordered a Grab ride, he called the Grab driver and led us to the pick up point which we had incorrectly put in) to the front desk and restaurant staff. In particular, Scarlett really went beyond expectations. She not only provided excellent recommendations for sights and places to eat, but she also put some context to each advice such as wearing hat/sunscreen for outdoor/sunny tours and when to avoid bad traffic during attraction visits. She set up a watsapp chat that allowed us to get information easily, which was very helpful. We received advise and input from Scarlett even when she was off duty, which exemplifies the work ethic we observed. For example, when she was off duty, i mentioned that there an aircon leak and she had already called the front desk to get it sorted when i went down to report the issue. The leaking aircon arose because of some repairs needed at the nearby sauna. It was not very inconvenient, but the hotel was very gracious in charging only half the room rate for the day that the repairs occurred. This gesture, though not necessary, was very much appreciated. There is so much to do and enjoy in Hanoi, but our stay at the La Siesta Hotel and Spa made our holiday truly memorable.

Prós: Above all, the staff led by Alice is uniformly terrific! They bent over backward to accommodate us and could not have been more helpful, including moving our luggage to another hotel we had booked earlier in Hanoi and helping us with difficult travel arrangements for Ninh Binh. They are attentive to everyone and make you feel extremely welcomed. Breakfast is excellent and there is a Happy Hour daily at the bar.

Contras: The rooms are small and the bathroom is very small with dim lighting which is difficult when applying makeup. We mentioned that to them during checkout and they apologized profusely and made a note to get that fixed in the future.

Prós: We loved our room and the bed was really comfortable. The evening meal was superb including the wine. The breakfast has made to order food as well as a fantastic buffet. I love the home made yogurt and selection of fresh fruit. The pancakes with cooked fruit were good too. I appreciate the complimentary bottles of water are bigger than some hotels provide and the water in the minibar is a reasonable price.

Contras: Only small details: The strawberry jam served at breakfast was too sweet and poor quality. The cheese selection was small and not to my taste.

Prós: I travelled with two of my friends. Since the time we arrived until we left that hotel, the staffs were awesome. * The rooms are super clean and very modern designs. * The staffs are genuinely positive individuals and very helpful with anything from tours and extended for our stay. * Very professional and fancy Hotel. * The food was sooo good, their breakfast was everything, specially their sweet yogurt.

Prós: Amazing service!

Contras: Mattress soft

Prós: Room, location, staff, price

Contras: Nothing

Prós: The room and restaurant were top notch but what made La Siesta stands out was its staff. We had trouble with a tour booking (separate from the hotel) and they helped us call repeatedly to negotiate pick up times and payment. They took care of our luggage in switching to a different hotel after the tour too. It made travel easy and they treated us like family. Had we known, we would never have changed our hotel when we're came back to hanoi. Hands down, would recommend as a first pick.

Contras: Nothing, and I'm picky!

Prós: Breakfast was excellent, staff were always going out of their way to assist.

Contras: I think everything was perfect, I cannot fault.

Prós: Tien personal relations staff member went above and beyond for myself and my friend Laura. Helped us with everything we needed. Couldn’t recommend this hotel more.

Prós: Stellar facility, breakfast, and location, but the standout feature by far is the warm, helpful, and friendly staff. Linh, Quynh, and Tien all went out of their way to look after us, and especially our daughter. When we return to Hanoi we will undoubtedly look at La Siesta or one of its sister properties.

Contras: The hotel is under a lot of renovation which is expected to be completed relatively soon. This was a non-issue during the nights and evenings, and only affected us because our daughter needs a nap during the daytime.

Prós: The hotel is located on a quiet street only 5 mins walk from the hustle and bustle of Hanoi's old quarter. The staff were amazingly helpful from checking in to checking out. Staff member called Trung was extra helpful and went above and beyond what may be expected from him. He took our number and messaged us via WhatsApp throughout our visit asking how were and if we needed anything. He also sent a massive list of things to do and places to wat I Hanoi. Breakfast was nice, with a fusion of western foods along with traditional Vietenamese options. We will remember this visit mainly due to Trung.

Prós: Atendimento excelente, limpeza impecável e ótima localização. Me surpreendeu!

Prós: Location, service, cleanliness, interior design, ambience, and especially service! Had an excellent stay!

Contras: Nothing

Prós: Great location, beautifully decorated and thoughtfully laid out. Even in the old quarter our room was quiet and relaxing. Staff were amazing!!!

Contras: Nothing

Prós: Nice genuine staff!! No hassle. Very accommodating !

Contras: Communal areas. Would be nice to interact with other guests.

Prós: Great location, great breakfast and great staffs.

Contras: The room was very cold, same as the shower, no hot water.

Prós: The location was really good if you want to be in the old quarter not far from many traditional shopping streets and street food The service in the hotel was a 5 star one specially at the breakfast buffet the manager was amazing and the staff were super quick and helpful The room is def good value not to mention again the refund and the gratuities we got :)

Contras: The only thing that was not working fine was the water pressure in the shower. It was a bit low maybe because we were on the top floor. However the hotel made such a huge gesture that they completely made it us for us, they actually paid for our ride to the airport, didn't charge us for the mini bar consumption and wait for it : they gave us back 60 us$ for the inconvenience ... we left the hotel with a huge smile on our faces

Prós: Food

Prós: We were so pleased that we chose to stay at the La Siesta Hotel Trendy! It was right in the heart of the old town so we could walk everywhere easily but set back on a quieter road for a more peaceful nights sleep! We were so happy with the help that Mr Trung gave us in organising a last minute boat trip to Halong bay and tickets to the Water Puppet show. He really went above and beyond for our family! We also loved the Red Bean restaurant in this hotel and the kids loved it so much we ate in the Red Bean restaurant in the sister hotel the following night! If we come to Hanoi again, we will be staying here!

Prós: Good location, great beds, good breakfast. Excellent attention.

Prós: Location perfect and safe. A few steps to train street and old quarter. Staff friendly and helpful with everything we need and ask for. Good breakfast. Room upgrade.

Prós: Staff are great and super helpful. The hotel is in a great location and the breakfast was superb

Prós: The staff were amazing. We stayed in a lot of 5 star properties and the Staff at O’gallery Were 5 star. The rooms were very large and comfortable. Food at the restaurant was great. My wife and I had massages in the spa and that was awesome. Also the location was perfect. Close to everything. Wish we didn’t have to leave.

Contras: Nothing. Everything was excellent

Prós: We found the staff to be amazing - friendly, helpful and efficient. They made me feel like family. The breakfast was good and the room overlooking the street was large, comfortable and tastefully decorated with a European touch. The restaurant had very good Vietnamese food.

Contras: Our first room was small and had no outside looking windows. Nothing can be done about this because of the nature of Hanoi buildings. I suggest a room with a window looking out on street or back. The bathroom had a cheap tub with shower. The tub was not installed properly so it is difficult to not get lots of water on the floor.

Prós: Nice breakfast. Had dinner at the restaurant too and it was surprisingly good.

Contras: More lighting in the bathroom.

Prós: The atmosphere was plush and yet homely . A nice little surprise in the midst of the busy quarter .

Prós: The hotel was very clean beds are very comfortable and very well situated. The staff was very friendly and helpful.

Prós: The hotel is located in the old quarter of Hanoi, the rooms in general do not have any windows, but the rooms are nice, but a little dark, the breakfast is good and the staff are wonderful and helpful

Contras: the rooms are very dark and there are no facilities like a swimming or a gym

Prós: The staff were extremely friendly and helpful especially Anna who went out of her way to make sure our stay was perfect. The location is very good

Prós: Everything was wonderful! The staff upgraded us, kept our suitcase while we went away on a cruise for a day (and did not actually use a room that night), they made us feel welcome and like family. Autumn and Chris, at the reception desk, were particularly lovely. A wonderful experience and I highly recommend this hotel; after much research, it was totally worth it. And, the breakfast was delicious and they made us a box when we left early to go to the airport!

Contras: It was really great, no dislikes!

Prós: The services offered by this hotel is excellent from airport pickup, check in/out and dining.

Contras: N.A

Prós: If in Hanoi, just stay here. The location is superb. The hotel is set back from the street so the rooms are very soothing and quiet. The manager went out of her way to make us feel welcome. There were rose petals on the bed when we arrived. A fruit basket, robes, slippers, water. Our room was upgraded and very large. DO NOT miss the breakfast. Upon checkout she gave us a goody bag of Vietnamese coffee and filter. I’m so sorry we didn’t stay longer!

Contras: Nothing, i will definitely stay here again when back in Hanoi, no brainer! Right smack in Old Quarter .

Prós: The staff was very great, they went over their way to make me feel comfortable. They have a great sense of hospitality which I must say is rare nowadays.

Contras: Anything I did the staff made up for it so I can’t complain :)

Prós: I love the welcome drink when we arrived at the hotel it was a lovely touch and the staff were amazing so accommodating

Contras: Nothing it was great

Prós: Amazing service and hotel.

Prós: Yes

Contras: As I am staying at intercon landmark often for business trip and will be good that intercontinental landmark 72 offer me a fix rate. At corporate price Else will some time need to stay at novotel.

Prós: Great staff and great location in a great area.

Contras: Nothing

Prós: Modern and compact interior and exterior design

Contras: Not much

Prós: Excellent breakfast

Contras: The at hotel door entrance, the security staff shouted at my grab biker with angry voice, while I was sitting behind him.

Prós: More than comfortable. Excellent service. The reception area is on 62/F, so spacious and the ambience is so relaxing. The rooms are above this floor with the view of Hanoi city landscape. The gym and swimming pool are nice as well. Highly recommended. Safety around the hotel building is good. The area is full of Korean and so you will find a Korea supermarket and chain coffee chops nearby. Really similar to staying in Seoul.

Contras: The location is a bit far from Old Quarter which is the major tourist area. (We go there almost everyday). But it’s okay as we can take a 30 mins ride of Grab. Still convenient.

Prós: Great friendly service. Staff very professional and responsive. Great views all around the building. Room is very nice big and luxurious with great facilities

Contras: Instead of using plastic water bottles, they can consider more eco friendly way of providing water like in glass bottles etc

Prós: The room was amazing and the staff super efficient

Contras: Was a long way out from the city and nothing nearby

Prós: Clean, modern, high floor, great service

Contras: Nothing much

Prós: sports & swimming pool center facility were very excellent !!

Contras: there Is no points to make k=me disappoint.

Prós: Fantastic stay. English speaking and fun people. Very helpful!

Prós: Everything was nice

Contras: Nothing

Prós: Great staff!

Prós: Service from staff was next level perfect and the location couldn't have been better. The room itself was the largest one in the hotel and well worth the little extra to secure it. A private balcony where I was served dinner by candlelight and a lazy late breakfast. Just perfect in every regard.

Prós: The location is great and the hotel itself was very nice. Really set the wrong tone with the ridiculous airport transfer they offered us, but everything else was good.

Contras: They offered an airport transfer for 48 usd and said if we choose not to book that they can't help us.The regular price is 16-20 usd in every other hotel (we've stayed in a few throughout the trip), so 3 times that price was a bit much. Once we arrived at the hotel with a transfer we booked ourselves both the reception lady and one other guy from the staff gave us extensive talks on how they can book a taxi for us for a cheaper price (13 usd!?!) and we should definitely book through them for the drop off. Funny how booking a cheaper car became an available option all of a sudden... Would highly recommend double checking prices before booking any services through them.

Contras: DUE TO WARM HUMID WEATHER AIR CONDITION DOES NOT COOL THE ROOM WOULD BE NICE IF HOTEL INSTALL CELING FANS

Prós: Breakfast was perfect, staff is friendly. Maybe overly friendly! but I think they are doing a good job. I would definitely recommend.

Contras: Rooms grade explanation was not done properly when we check in. Anyway it was not an issue but would have been better.

Prós: The staff were very friendly and welcoming. They learnt our names and were always interested in what we had planned and how they could help. Our flight from the UK landed very early in the morning - the reception and housekeeping team ended up prioritising our room so we were able to check in more than 4 hours early - we were so grateful for that! The location of the hotel is right next to a beautiful lake - at the weekend we were there they closed off the roads and there was a fun carnival atmosphere.

Contras: The hotels rooftop bar seemed to be closed for refurbishment so will be great when that re-opens.

Prós: Clean rooms and great service of the guy named Trung

Contras: No window With a view

Prós: The customer service was the most amazing service I have ever experienced. Staff always had a smile on their face and always happy to go that extra mile.

Contras: Everything was amazing

Prós: Super friendly staff and amazing location directly across the street from the lake in the old quarter. My wife loved the bedsheet.. the bathroom was really nice, huge tub with high end fixtures (Kohler)...great balcony on our room also. Very clean and highly recommended!

Prós: Everything

Contras: Nothing

Prós: We were upgraded to executive rooms in order for 2 rooms to be on the same floor. The room is huge, clean and smart! Highly recommended

Prós: I felt that staffs working in your hotel were well trained with strong support always, especially in restaurant.

Prós: Top notch accommodations and service. Good selection of restaurants

Contras: Location is far from City center

Prós: The size of the hotel

Contras: The service of the hotel , I need to check out early due to my others schedule but the hotel Insist me to pay for all 3 nights. This is the first time I encounter this issue !! Will never visit marriot hotel again in my life!!

Prós: The surrounding area is quiet. All the staff are very professional, friendly and efficient.

Contras: It takes 30-min drive to Hanoi city centre.

Prós: This hotel is new and amazing in many ways. The pool is fantastic, warm with amazing views over the city, the restaurants are excellent, the buffet is spectacular. I’ve had such a great stay, that I did not want to leave the hotel. It has it all. It’s a bit off center but it’s worth it!!

Prós: Buffet Dinner at Ground Floor Restaurant was fantastic!!

Contras: WiFi in the room excellent with the Lap-top but with the i pone is you are not using for few seconds or minus it disconnect and you have to connect again

Prós: Staff. Cleaness.

Contras: Laundry was bit pricy. Location is bit off from main street

Prós: High class service & facility at a reasonable price.

Contras: I can't find anything.

Prós: It’s very convenient with Lotte department store and Lotte mart. The breakfast is delicious. The rooftop bar at 65F, i can not forget the night view, the wind and the music~ it’s just fantastic memory!! The room cleaning and care, it is excellent and even impressive. I’ve really enjoyed the stay here in Lotte Hotel.

Prós: Very professional staff and the duty manager who was very supportive and cooperative. The room has a great view, and I really recommend this hotel and especially the suite class as it gives a clear view to the city and the river. Again, the duty manager is professional and a well respected man.

Prós: The location was superb and the panoramic view of Hanoi at level 57 was phenomenal!!! The staff were very attentive! Will definitely stay at Lotte Hanoi!

Contras: The shower gels and shampoo is not enough and didn’t replenish after making up the hotel.. I didn’t ask for it as I’m too lazy.. use my own product instead

Prós: The staff is very professional and kind. The operator Cindy Tran helps me on my almost lost phone but finally I found it. Thanks for her help and the kindness of the team. Thanks to Lotte Hotel management team.

Contras: Nothing

Prós: We had the best pho here. Amazing breakfast, there were lots of choices. Room service was very fast and good. Also had the best pepperoni pizza. Loved having the choice of indoor and outdoor pool.

Contras: The staff at the rooftop bar was a little slow, we had to try and make eye contact with the staff to get their attention to come back and take our order. If we didn’t do this they wouldn’t have come back. There should be a sauna room in the women’s leisure section as I was looking forward to using this the most but couldn’t.

Prós: Ok. I'm used to staying in 5 star hotels such as Four Seasons, Bulgari, Shangri-La, but this was my first time staying in a Lotte and I loved every moment of our stay. Staff, facilities, food the overall ambience. We will most definitely stay in one of their hotels again.

Prós: Location, view, service

Prós: My daughter and I had a wonderful, relaxing stay at the Lotte Hotel which completely exceeded our expectations. The quality of service and attention to detail was nothing like we have ever experienced. We stayed for a few days in a club room, where the attendants were so kind!! Hotel staff remembered our names and room number, and when my daughter did not show up to the club reception one night because she was sick, staff noticed and gave me a box of of food and made her some tea to-go! We were really grateful to have been upgraded on our last night to an enormous executive suite-- this was by far the nicest, roomiest, fanciest place we have ever stayed! We are so grateful to the managers and staff who made this possible. The most gorgeous, unbeatable view and the comfiest accommodations. Thank you Lotte for an unforgettable stay.

Contras: Lotte elevated standard of what hotels should be like, and I will never be satisfied completely with services of other hotels! To that extent, Lotte’s service was superb! In other words, there was nothing that I didn’t like at Lotte Hotel!

Prós: Very convenient spot for shopping in the night market. Very friendly staffs and services. perfect choice for tourist.

Prós: location and room facility

Contras: rate to high!

Prós: Location was good even though we kept getting lost.

Contras: No iron in room.

Prós: One of the best hotels in Ha Noi

Contras: Nothing

Prós: Easy to hangover around hoankkiam area, so i can get a shower anytime i want. Plus the staffs are super kind. It’s 10 score worthy!!! Tell me how to move n eat n buy in hanoi, and recommended locations.. everyone was soooo kind

Contras: Facility is a bit old, but its ok

Prós: Location

Contras: Nothing

Prós: I was not able to take breakfast, because of early checkout

Contras: The smell of the hotel should be aromatic since their name is suites and Spa

Prós: Great service. Excellent Location to visit Hoan Kiem Lake and attractions nearby. Helpful with all directions and tours to book.

Contras: Restaurant was not open for lunch and dinner. Due to some renovation i believe.

Prós: Charming hotel in a charming city! All perfect from booking to check out. One of the customer care service ever exerienced!

Prós: Excellent service. Perfect location. Rooms and facilities in perfect condition.

Prós: Only the location and breakfast spread. Variety and early.

Contras: No place to put the luggage. Lack of table space. Not suitable for business travellers who needs to work in the room.

Prós: Will message me to ask if there is any requirement I need before I come and had personal touch as I can ask them directly. Offer to upgrade my room to a better one. The service staff is very friendly and kind. They speak English really well too.

Contras: Nothing

Prós: Great hotel in Hanoi. In the heart of the old town walking distance to most attractions. Room was clean and had everything we needed. Really enjoyed the breakfast also and the staff are very friendly. We have rebooked with them again for 3 more nights after we return from Sapa.

Prós: They help me to do simple decoration for my anniversary for free but to me it more than simple. They even deco the bathroom. Thank you for all hotel staff.

Contras: 1. Noisy at above our level. I don’t know why they make noise. 2. Location a bit difficult to find especially when you don’t know anything. 3. Prepare HALAL for muslim travellers.

Prós: Everything was perfect , location , all the staff very nice , breakfast very tasty and a very clean hotel.

Contras: Nothing

Prós: The comfort of the room from beginning to end and the great location

Prós: Location, breakfast buffet including different types of eggs freshly prepared for you. The beds were comfy

Contras: Room could be cleaner, trashcan wasn’t clean still packs of cigarettes in them.

Prós: Very nice place and staff is very friendly

Prós: Great location, we walked everywhere from the hotel. The staff was really helpful.

Contras: It didn’t have any window overlooking the outside, it was in the hall of our floor so no natural light. The pictures of the room show the window with shut blinds so we didnt realize until we were there.

Prós: the hotel was really clean and the staff always nice for us. we enjoyed breakfast

Contras: the location is far from airport what i expected.we had to leave the hotel earlier to get flight but that is fine.

Prós: The staff were fantastic, couldn't do enough for you. We had a room with no window which was nice and quiet. Breakfast was good.

Contras: Small bathroom

Prós: Sup-Friendly staff With good English With lots of advices Allways ready to help

Prós: We had a great stay at Hanoi 3B Premier. The front staff, especially Helen was very helpful and professional. She helped us book our cruise at Ha Long Bay for a decent price and gave us lots of information about the area and the attractions in Hanoi. The breakfast spread was quite good with a noodle/omelet station and a buffet of both Vietnamese and Western-style food. Thanks for having us!

Contras: The location was a little far from the Old town - about 10-15 mins walk; it's still in a really good reasonable walking distance but we noticed later that there are many hotels also right in the Old town. The room was quite small and did not have a window - but it was clean and AC was great!

Prós: Everything from the locality to the staff everyone there was wonderful

Contras: Nothing

Prós: The staff was very nice

Contras: The room was little bit old

Prós: The location is close to the city center and touristic spots. The staff is super friendly, helpful and they communicate very well in english. The room was clean and the bed comfy.

Prós: The staff was really helpful especially Ms. Helen, recommended to all. They arranged our trip to Halong Bay much more cheaper than if you buy from the company itself. The room was spacious, thank you for the decoration, really appreciate it. Will stay in this hotel in future if i come to Hanoi.

Prós: Friendly helpful staff. Good location.

Contras: You need to walk x1 floor to access lift.

Prós: Good location friendly helpful staff with good English

Contras: Nothing

Prós: Not much of choices in the breakfast. Room was very tiny.

Contras: They could have added more items in breakfast menu.

Prós: The hotel is in a perfect location for exploring the old quarter. Staff are extremely helpful and friendly and rooms are spacious and comfortable. We love the view from the breakfast room! Would definitely recommend.

Contras: Nothing!

Prós: -Great location: walking distance from the lake and the nightlife. -Staff very friendly and helpful. -Bed was very big and comfortable. -Really quiet, no noises from the street. -Breakfast was easy but tasty. -Good value for money.

Contras: -Room wasn't big, but enough for the two of us. -There is nothing really wrong...

Prós: Great location, friendly staff, good breakfast selection, clean and comfortable. Good value for the price.

Contras: The bathroom being a glass box within the room is a bit of an odd concept but luckily there is a blind.

Prós: excellent location, great friendly staff, good breakfast

Prós: Great stay! Really nice staff that were super duper helpful and nice! I highly recommend this hotel!

Prós: Awesome place, the staff is really nice, available, friendly and attentive. We stayed there fort 3 nights/3 days : to start with they offer you a welcome drink and some fruits. The room was really nice, street view, it wasn't quiet but it's Hanoi's life-sound. Didn't bother me. The AC is working nicely, bed is good, shower/ toilets were clean. The breakfast is awesome, really good food, really nice service and the view of Hanoi at the 7th floor is amazing.

Contras: A big thank to the people and specially a big thank to Jack, Solar and Ton for the local tipps!!! A lot appreciated!!!

Prós: Friendly staff, perfect location, delicious breakfast. Jack on reception was really helpful and booked our onward journey to Halong bay and Ninh binh. Bedroom was clean and comfortable with air con and everything you could need. Would recommend for any visitors to Hanoi!

Contras: Nothing!

Prós: Friendly host. Lift available in the hotel. Walking distance to the city center for shopping, food hunting and sightseeing. Hotel offer me free luggage storage before my checked in date.

Contras: Room is warm as the aircond filter is dirty. Toilet is quite compact. Breakfast can be further improve by adding in more variety.

Prós: You have all you need and you feel like a queen!

Prós: The staff from the hotel are always trying to help you, we stay onlly for one night but they let us leaving our luggage there after we checked out. In addition to that they help us planing the trip to Sapa. The location of the hotel is perfect, It is inside the Old Quarter but the street is not so bussy (Cars do not Drive through It). The room was very clean and confortable, and the breakfast was served in the rooftop terrace where you have a nice view. For breakfast you can choose delcious dishes as pancakes,noodles, eggs...and there ir a buffet of fresh fruit, bread... Totally recommended.

Contras: Everything was perfect

Prós: Very friendly staff, amazing breakfast with fresh fruits, centrally located and very close to the lake

Contras: we ordered room service and the lady didn’t really listen to us. we have not receive what we ordered. we asked again for it and then we received it. However, on check-out we had to pay for the food we didn’t order as well.

Prós: Wonderful place and the staff are very nice. Location is superb as most of the tourist sites in the old quarter area are walkable from the hotel.

Contras: None

Prós: All staff was extremely friendly and helpful. Especially Ms Lan was constantly at our assistance with booking trips, airport transfer, etc., which made our stay very pleasant. The hotel also has a great location, in the middle of Hanoi’s Old Quarter, perfect to explore the city. Very comfortable beds. All in all we had a wonderful stay at Silk Collection Hotel.

Prós: Great location, nice room, excellent service.

Contras: Nothing

Prós: The staff were absolutely wonderful, so welcoming and helpful.

Contras: The room was very cramped and the breakfast was average

Prós: Excellent location, great staff, beds comfy, aircon good, food and cocktails were lovely in skybar which had great views of the city

Prós: Great location. In the middle of the old quarter. The staff is really friendly and helpful.

Contras: Nothing.

Prós: - Breakfast: Good Quality and Selection - Organisation 1 Day Trip to Ninh Bihn: very good Tour/ Guide - rooftop bar with fair prices and Great view

Contras: - be aware of room with no Shower - clean but small room/ shower

Prós: Location.Design,service,breakfast,comfortable bed

Contras: The TV package did not have Sport channels

Prós: Beautiful hotel in the heart of Hanoi. The breakfast was large and quite varied, I tried something different each morning. The staff was amazingly friendly and helpful, they seemed genuinely interested in making sure I made the most of my days in the city. I hope to return again some time!

Prós: This is a beautifully decorated and clean hotel in a great location. The staff are extremely helpful and the breakfast was fantastic. I would recommend this to all of my friends. A great location handy to everything and closed to the night market in Hanoi old quarter. Great tour arranged by Mr Nam at the hotel who is always happy and willing to give you any advice and help

Prós: The staff are really friendly, and the hotel is very good value for the money

Contras: nothing really

Prós: It's fantastic. We booked a trip to Trang An an $40 each and it was brilliant !

Prós: Everything was excellent. The staff went out of their way to assist booking tours for us during the peak season. Excellent location too as it is closed to everything. Shops, ATMs, restaurants,....are just within walking distance. Great breakfast, comfortable room and very clean bathroom

Prós: Luckily we found this brand new villa in Hoian. The rooms are great and spacious, with cold air con and good powerful hot showers. The pool here is a great place to relax. The staff are super nice and helpful. They booked train tickets, car and activities for us. Breakfast was great. Would highly recommend this place.

Prós: The staff were very polite and helpful. Room was big and clean. Breakfast was great and a good variety of food with lots of fresh fruits and unlimitted coffee. The hotel is closed to the lake. Would highly recommend this hotel. Having any question relating to your trips in Vietnam, ask them and they will hep with very good price but excellent quality (such as Halong Bay, Sapa, or Tam coc trips,... )

Prós: Everything was just perfect! Lovely staff, clean rooms and perfectly located! We had an amazing time. The staff went above and beyond to ensure our short stay at the hotel was wonderful. I was truly surprised by their willingness to help, their welcoming attitudes and their attention to our needs

Prós: Everything was just perfect! Lovely staff, clean rooms and perfectly located! We had an amazing time. The staff went above and beyond to ensure our short stay at the hotel was wonderful. I was truly surprised by their willingness to help, their welcoming attitudes and their attention to our needs

Prós: Very friendly staff, really good location. The hotel is just 100m away from a bus stop from which you can take bus no. 86 to the airport (35.000D). It's in the very center but not a crowded street, I really enjoyed it. I also got through them a one-day trip to Lang Ha Bay, which was also excellent.

Contras: nothing

Prós: Not value for the money.

Contras: Location.

Prós: Love the suite room! Comfortable and awesome. Place is clean and the staff are polite too

Contras: Nothing I dislike this time

Prós: Breakfast is nice with a variety of choices. The best part is freshly squeeze fruit juices upon request.

Contras: Shower facilities. There is no separate shower area with bath tub.

Prós: High standard in all points of view, large rooms and well fonctionnal, good location

Contras: Swimming pool not so nice and clean, airport transport overpriced

Prós: The breakfast was really good. I like the Viet Nam ice coffee very much.

Contras: None.

Prós: I was on " The Level " with VIP services , Nice lounge idea good food serving.

Contras: The breakfast in the lounge was a bit limited. Some constructions on my floor was drilling during the day.

Prós: We got a free upgrade to a junior suite and didn't need the extra bed we had ordered. Room was always clean and quiet, beds were very comfortable. Breakfast was excellent, plenty to choose. Nice life music in the lobby most evening.

Contras: Some confusion with babysitter and bill but staff was helpful and accommodating. Lots of water leaking under shower door.

Prós: Poor location

Contras: Nothing

Prós: The service was fantastic! Rooms were very comfortable

Contras: The smell in the lobby was too strong from the air freshener scent. It gave me a headache

Prós: Breakfast was good. and location is in the center. It is convenient to go every where. And also clean and good facilities in the room. we have nice stay there.

Contras: for booking on the website information. about window view....in fact , it is a wall painting. so should write more clear about window view.

Prós: The bed was not too soft nor hard. I liked the beds.

Contras: The bathroom was comparatively small.

Prós: The room is comfortable and there is a widespread breakfast selection.

Contras: The pastries are a bit hard.

Prós: This hotel was amazing... fabulous location in the old quarter of Hanoi... Staff are very helpful and so welcoming!

Prós: Room was stunning with classic molding, hard wood floors and a huge shower. Front desk agent offered to check me in hours early when I only asked to check a bag. The entire staff was attentive and helpful.

Contras: Although the entire old quarter area is bustling and loud, there are two bars directly across the narrow street from the window our room faced. The noise on the weekend did not quiet down until after midnight. There was also a minor issue with the hot water not getting very hot, and although the staff was apologetic, they could not remedy this issue before we checked out.

Prós: Breakfast was great with lots of variety. Location very central - one street away from the lake so closed to traffic on the weekend.The staff couldn't have been more helpful.

Contras: Nothing bad to say about the hotel.

Prós: Dominic and all other staff extremely helpful.

Contras: Everything was fantastic.

Prós: Courteous staff

Contras: Little variety

Prós: Staff were super friendly and helpful. Location perfect for the old quarter.

Contras: Breakfast was a strange combination but adequate.

Prós: I liked the location and the friendliness of the staff

Contras: Restaurant just ok

Prós: Heart of tourist zone. Amazing staff. Would stay again. Excellent English.

Contras: Nothing.

Prós: The hotel was walking distance to the main areas, including the night market on the weekends (which includes Beer Street). It is also across the street from a GREAT bar with happy hour from 4-8pm called "Polite & Co". The staff's hospitality was excellent - they were on time to pick us up from the airport and explained every single thing to us on arrival and offered help throughout our stay in Hanoi.

Contras: The breakfast could have had more options for vegetarians.