Hotéis em Hai Bà Trưng District, Hanói

Prós: Bed is comfortable and staffs are friendly. Club house is quite good in f&b.

Contras: Breakfast is bad in taste and variety, tv is old even in King club room.

Prós: The Club Lounge have a nice & comfortable ambient with good foods & drinks especially the red wine.

Contras: Nothing.

Prós: Like the perfume of it.

Contras: The shower was distracted by the leaking water.

Contras: 1. Limited choice for Muslim customer at breakfast. 2. No face towel

Prós: Staff very attentive

Contras: Breakfast hot food no so hot

Prós: Spacious, friendly staff, nice rooms

Contras: Breakfast spread, location

Contras: Gym facilities not properly maintain

Prós: Lovely quiet and clean hotel.

Contras: The location was good but it was a 15 minute walk to get to the old quarter. Not many restaurants in the immediate vicinity. The restaurant had not windows. It felt like there was no ambiance. Breakfast food selection was good and we did enjoy a lovely evening meal there too.

Prós: Staff was very helpful. The bedroom was comfortable.

Prós: price is very good for 4 start hotel on heat of Capital hanoi. Flexibility to change room at last minus even was not informed Hotel when making booking

Contras: Not thing

Prós: Very polite and good staff!

Contras: Cleaners were using used towels for bathroom cleaning during room service!

Prós: Rooftop pool and Whirlpool! Helpflull and friendly staff

Contras: There were not much options for breakfast. Not much to put on your bread (like jam, cheese, chocolate cream...). Expensive meals at the restaurant.

Prós: I liked that it was located in a nice neighbourhood. If you face the road, early in the morning you can hear Hanoi people waking up and going about their business. I liked the duck stall at night just a few doors down to the left. I liked the pho stall in the same location, in the morning. Just across the street was a convenience stall. A few doors to the right there were a few cafes where you could sit down, order a iced coffee, and watch the world go by. I loved the luxury of the room. There was a sofa by the window where you could spend a beautiful afternoon just reading or relaxing. There was a bathtub if you wanted a good soak. And the staff who took the time to talk to you. It felt very homely.

Contras: Because it was located about 5 minutes away from the old quarter, you had to take taxis to and from the old quarter. This meant spending money and negotiating with drivers for transport. However it is quieter and has a less crowded and touristy feel.

Prós: The excellent service of the staff, especially Mr Minh, Mr Thien and Mr Hong. My request to a cleaned room with minimum dust was prepared prior to my arrival. Breakfast spread was good.

Contras: The mattress is quite hard for Asian with lower body weight and mass.

Prós: Overall excellent

Contras: Water facilities in the toilets where weird

Prós: The room is nice and comfortable; the view is nice; and the staffs are quite friendly.

Contras: The bed sheet and towels need to be improved. The towels were quite stiff, a little bit scratchy; the bed sheet was quite thin and smell like bleach

Prós: The staff (in particular all the male ones) were friendly and always had a smile on their faces. The female front desk staff always had their heads down and never said hello/goodbye. They allowed us to check in slightly earlier which was a huge bonus.

Contras: Unfortunately there are quite a few things we were not happy with. Firstly the location is not as close to Old Quarter as I expected. We migrated to The Ann for some pool action. We had stayed in a gorgeous boutique hotel in the Old Quarter for 4 days and moved to a new location for a change of scene. The area The Ann is located in is quite urban, upmarket shopping and more of a business district, so I would not chose it again. You have to get a Grab or taxi back to any sign of action, which doesn't take that long - but inconvenient. The air conditioning in our rooms was set at 25 degrees, so you in fact could not make it cooler - we had to ask Reception to get a technician to adjust it for our stay - however they turned it back to 25 degrees before our check-out time. The sun beds around the pool need upgrading, they are cracked and uncomfortable. The bed in our master room was SO uncomfortable. It was so hard (and I like hard beds) that it resembled sleeping on a concrete slab!!! Had the breakfast one morning, unmemorable. We were also called by Reception at 12.00pm right on the dot, asking when we were leaving - a bit tacky. It's a nice clean hotel with good sized rooms, and the male staff lovely, but I would not stay again, it's overpriced for what it is. We prefer the bustle of the Old Quarter.

Prós: Amazing facilities. Spa bath, sauna, pool, gym. The rooms are immaculate. Dont know how this isn't a 5 star hotel. Amazing value for money.

Contras: This hotel is great.

Contras: Everything appeared to be a money grab

Prós: Excellent staff, everything sparkly clean

Contras: The hotel and the room were fine, but in my view there are better options, more centrally located for a fraction of the price Food (room service) was just ok

Prós: It was absolutely fine, not particularly special!

Contras: They removed one of the lamps from our room part way through the stay. Not really a bad thing but was a bit weird. They sometimes to give us towels in the bathroom. The worst thing was the WiFi was awful. It would cut out for every 10 minutes or so. (I needed to use it to work but it was so unusable I ended up tethering to my phone's cell data instead)

Prós: Clean and very friendly

Contras: On quite a busy road and a little way from the centre.

Prós: Very good service

Contras: The staff told us that we can not park our car in the hotel’s garage so that we had to find other parking area that was 3 blocks away then walked back to the hotel. I think there should not be “Parking area” in the checklist. Plus we could not use the bathtub since the water hole was broken. Other thing was good!

Prós: Very nice place. Clean, spacious and really nice room. Lovely breakfast - choice was huuuuge. Our best stay on a whole Vietnam trip. Helpful staff. Great location - not far from the Old Quarters, quier surrounding.

Contras: nothing

Prós: We had a warm hotel service when we come back from Ha Tinh to Hanio with good pickup service. After receptionist Ms.Nguye Thanh Hang has reserved hot Vietnam rice noddle for our delegation just arrival before hotel restaurant closed at 9:00 P.M. When we come back our luggage has been already deliveried into the room.

Contras: The elevator brand is SCHINDLER which has similar name with SCHNEIDER From France, but actually it move slower than normal elevator and touch pad does not work very well when you select the level, so you have to do carefully to make it work.

Prós: The staff were very friendly and so helpful. Great Vietnamese style buffet breakfast....lots of choices for everyone. Located about 20 minutes from the old quarter so convenient.

Contras: Air conditioning could be improved in lobby. Elevators very humid. Everything else excellent.

Prós: Especial thank for Ms.Hang as receptionist who has been good services for us.

Contras: Elevator is slow than the normal one.

Prós: Breakfast and inner facilities

Contras: Nothing

Prós: Ms.Hang is very good receptionist who is working very efficient and she anticipates the guest's need with good care. We feel like in good services and happy stay.

Contras: Elevator brand is Schinlder has similar name with Schneider Electric，but it is little bit slower than normal one.

Prós: Spa was great.

Contras: Rooms needed caring attention.

Prós: Staff were so accomodating and couldnt do enough for you

Contras: Perhaps a little more Western food

Prós: Staff were very friendly and helpful, steam room and pool were excellent, lunch and dinner in the second floor restaurant was excellent value, the breakfast was fine, and the coffee was awful haha

Contras: Walls between the rooms were thin, so I could hear the noisy people in the corridor and other rooms

Prós: nice staff; big rooms

Contras: Rooms are too dark and dim. Photos project modernity which is not accurate