Hotéis em Hai Bà Trưng District, Hanói

Prós: Just came back for 1 night but the staff managed to get me the same room as of my last stay. Really appreciated, really good service.

Contras: N/A

Prós: Friendly and accommodating staff on front desk. Allowed early check in at no charge. Good selection of food available at breakfast. Some fittings a bit tired but generous sized room.

Contras: Poor communication with breakfast staff. Hot food available but you were not told about it verbally

Prós: I had a wonderful staying. The rooms where clean and beds where perfekt. The service was amazing, especially Ly and mr Kien. Thank you

Prós: Very warm and welcoming, as well as comfortable and clean. Location is good for those who want a flavour of the old city and traditional foods spots.

Prós: Staff were very friendly and helpful. I will definitely stay here again.

Prós: Staff and manager extremely friendly, helped us to organise our trip to Ninh Binh. The rooms is spacious and clean.

Contras: A bit dark room. They had a little air-conditioning issue and at a time, but they fixed everything immediately, so overall satisfied with our stay.

Prós: We truly enjoyed our stay at the Emerald. The hotel was close enough to the old quarter without being in the old quarter. The staff was always very attentive and helpful. I would definitely recommend it

Contras: Really hard mattress. Sometimes too hard to comfort

Prós: Very polite and good staff!

Contras: Cleaners were using used towels for bathroom cleaning during room service!

Prós: Rooftop pool and Whirlpool! Helpflull and friendly staff

Contras: There were not much options for breakfast. Not much to put on your bread (like jam, cheese, chocolate cream...). Expensive meals at the restaurant.

Prós: The staff (in particular all the male ones) were friendly and always had a smile on their faces. The female front desk staff always had their heads down and never said hello/goodbye. They allowed us to check in slightly earlier which was a huge bonus.

Contras: Unfortunately there are quite a few things we were not happy with. Firstly the location is not as close to Old Quarter as I expected. We migrated to The Ann for some pool action. We had stayed in a gorgeous boutique hotel in the Old Quarter for 4 days and moved to a new location for a change of scene. The area The Ann is located in is quite urban, upmarket shopping and more of a business district, so I would not chose it again. You have to get a Grab or taxi back to any sign of action, which doesn't take that long - but inconvenient. The air conditioning in our rooms was set at 25 degrees, so you in fact could not make it cooler - we had to ask Reception to get a technician to adjust it for our stay - however they turned it back to 25 degrees before our check-out time. The sun beds around the pool need upgrading, they are cracked and uncomfortable. The bed in our master room was SO uncomfortable. It was so hard (and I like hard beds) that it resembled sleeping on a concrete slab!!! Had the breakfast one morning, unmemorable. We were also called by Reception at 12.00pm right on the dot, asking when we were leaving - a bit tacky. It's a nice clean hotel with good sized rooms, and the male staff lovely, but I would not stay again, it's overpriced for what it is. We prefer the bustle of the Old Quarter.

Prós: Reasonably priced dinner in the restaurant in the evening. Breakfast was included in the room price. Quiet and nice décor.

Contras: Area around hotel was not conducive to walking and sightseeing.

Prós: Great hotel - staff are very helpful, our room was spacious and spotlessly clean. The rooftop pool is a great way to relax after a day exploring Hanoi. Very good breakfast with many choices. The hotel is not located in a busy noisy area but is an easy walk to the old quarter and lake etc.

Contras: We tried the Vietnamese buffet one night - the food was ok but not that many options and a lot of Western dishes?

Prós: Hotel located ouf of the tourist track, yet not too far from interesting attractions. Staff was amazing.

Prós: bad service, reception cant understand english

Prós: It was absolutely fine, not particularly special!

Contras: They removed one of the lamps from our room part way through the stay. Not really a bad thing but was a bit weird. They sometimes to give us towels in the bathroom. The worst thing was the WiFi was awful. It would cut out for every 10 minutes or so. (I needed to use it to work but it was so unusable I ended up tethering to my phone's cell data instead)

Prós: We had a warm hotel service when we come back from Ha Tinh to Hanio with good pickup service. After receptionist Ms.Nguye Thanh Hang has reserved hot Vietnam rice noddle for our delegation just arrival before hotel restaurant closed at 9:00 P.M. When we come back our luggage has been already deliveried into the room.

Contras: The elevator brand is SCHINDLER which has similar name with SCHNEIDER From France, but actually it move slower than normal elevator and touch pad does not work very well when you select the level, so you have to do carefully to make it work.

Prós: Staff is friendly and room is clean.

Contras: Water leaking in bath tub, but it's manageable.

Prós: the staff is so willingly to help. when I got no ideas for what to do at night, they all provide great suggestions on dining and entertainment.

Contras: there is a smell of deodorant that makes all my clothes smell awful.

Prós: The hotel is quiet old,Japanese design, and day time is much beautiful than the night time .

Contras: Breakfast can make it better

Prós: Especial thank for Ms.Hang as receptionist who has been good services for us.

Contras: Elevator is slow than the normal one.

Prós: Ms.Hang is very good receptionist who is working very efficient and she anticipates the guest's need with good care. We feel like in good services and happy stay.

Contras: Elevator brand is Schinlder has similar name with Schneider Electric，but it is little bit slower than normal one.

Prós: Everything was great and the staff were very friendly and helpful. Best place to stay in Hanoi.

Contras: Mosquitos in bathroom

Prós: Good location Clean

Contras: Shower is good Except the door of the shower is not close enough so every time takes shower the water go out every where in the rest room :( Need to fix it

Prós: The front desk manager, Tracy, speaks English and is very helpful.

Prós: very nice hotel! The cleaners even bow to you when they meet you in the elevator

Prós: Staff behaviour

Contras: Ac was noisy, view from the room was a big let down

Prós: Satisfied with staff's warm hospitality.

Contras: Nothing