From the reception staff to the bar staff - Excellent all around Will stay there again on my way through town. Excellent location
Center of the city location, perfect for both shopping, dining and business. Modern decor, great rooms with city views. Front desk is a pleasure to deal with....quick, knowledgeable and will do all possible to help every way the can. No lines or wait time checking in or out. Breakfast is fantastic, both assortment and service. The only hotel really to stay in Frankfurt. For those expecting massively large reception hall, this is not it. It is a boutique hotel, but what a hotel this is.
I feel that i am in my country It need to renew
Everything. Best hotel for the value. Breakfast buffett was really goo The food at the Lebanese restaurant was just o k
Personal attention to guests needs and wishes. Rooms were luxurious, comfortable and well kept, I will come back.
Rooms were very nice and luxurious. Could of had more selection or bigger areas for eating and drinking on site.
Great location and beautiful rooms. If you workout, you have access to a fantastic health club which next to the hotel. The rooms were what I would expect for a hotel of this calipher. However, common areas such as the lobby were small and became crowded with guests checking in and out. I was disapointed with the level of service from the staff. I had a maid wake me up on a Saturday morning before 8 AM wanting to clean my room. I wasn't even checking out that day. It took a number of staff levels and a fair amount of my time to get that situation resolved to my satifaction.
An absolute gem. Make sure you stay there. Nothing
Most everything Nearly nothing but if there is complementary water in the room
The french restaurant, we asked to have a healthy, without animal fat dinner and we got it, it was great. We got a room, which was not made (still not cleaned).
Amazing hotel close to to the shopping area and the Romer. Rooms were were well furnished and the staff was excellent. I accidentally left my glasses at the hotel, and they even shipped them to another German hotel free of charge (the hotel offered to shipped to our house in the US, but we wa tee them so I er so they had no issue shipping the to our hotel in Rothenburg). Everything. Great location, great staff and nice rooms. Highly recommend.
The reception at the hotel was very friendly and helpful, although what was meant to be an upgrade because I had stayed there many times before turned out to be a room for the handicapped! The hotel is impeccably maintained and very well-equipped. I am always impressed at how friendly and efficient the staff are; Bravo to them and the managers behind their training!
Loved the Hotel. Front Desk was fantastic. They upgraded our room when they couldnt find a twin room for us. Very nice breakfast with lots of choices.I will stay there again!
*great location , very friendly staff ,excellent service
the location,services, welcoming,location, friendly the restaurante of the hotel called Oscar, food wasnot that good, the atmosphere of the restaurante below the emageof thehotel, but thier waters served kindly.
Great location. Great bed and linens French restaurant was closed on Sunday. Bathroom cabinet and mirror frame had some damage due to humidity
general atmosphere nothing
I had a sudden problem with personal transportation, and CARL, the concierge, took care of this problem right away.
well restored, older hotel parking was difficult, but that seems to be a common issue in the european cities
Good service at arrival and with the checkin to the flight. Nice room. Dinner and breakfast excellent. Difficult to shop in this district.
Male front desk staff.
The staff were friendly and the location was excellent. Service was a bit slow at the breakfast buffet.
Hotel location. Bath and living rooms interior finish, furniture conditions and quality.
reception excellent service I have agreed for qiuck check out, but now I dont have the final bill. If you can send me by e-mail&
Liked the high quality of service and the very comfortable room Very much set up for the business person on expenses very expensive breakfasts for example
Excellent Location in Frankfurt which is near Hauptwache. I could go shopping and take things back to hotel easily and continue shopping again. The nice room and nice view. I have the sickness and hotel staff are willing to help and send me to hospital. Next time I will stay in this hotel again.
Gym is not complementary. Free internet only in the lobby, internet in room not complementary and very expensive.
The location is excellent. I have booked a executive floor room and got instad a normal double bed room on the 10th floor. One the lower floor there was refurbishment goining on. There was a loud noise so we could not stay in the room. We paid a lot of money for a room that was not usable, because we had to work outside in a cafe. Only by night the noise stopped.
Quiet Hotel - Minibar attendant entered room without knocking- when he found I was eating my lunch he did not excuse himself he just continued to open the ninibar and access and refill the items. Very inconsiderate! The chambre maid did not understand English therefore could not understand my instructions. The price of the breakfast of Eur29 is very high for a buffet breakfast - the same price as the room service breakfast. the equivalent to USD35+ for a simple breakfast is extremely high.
Location,quitness ,staff,room,total lobby environment +elevators. definitelly amenities in the bathroom which are poor comparing to the total style and the reputation of the hotel.
Very nice hotel and Frankfurt was great. Wireless Internet was slow within the hotel.
The Breakfast was nice.The staff were good .
Spectacular view on the frankfurter Skyline from the terrace restaurant and bar No direct access to the hotel doorstep for cabs or cars: you have to carry your load from the parking or the square in front of the hotel; breakfast is poor and the part of the restaurant devoted to breakfast tables carries heavy reminiscences of fryin oil still in the morning...
A good business hotel in the centre of the city
Very good location, really great room and bed. Breakfast was really good.
Resturant,Service,Room small reseption
Close to metro and shops The room did not have a bath
The location was nice. And the glass shower... Was awesome! The food was okay if you like to eat nothing! Luckily there was a subway down the street! Also I got the Deluxe weekend package...and they never served the champane on arrival...
Beautiful rooms with a great view.
Great location, 5 minute walk to the shopping area and 10 minute walk to the heart of the Christmas markets. Staff very helpful and accomodating. Breakfast was included in our booking and this made it very good value. We also had free movies included in our stay and free wi-fi. The paternoster lift was a good experience. Lovely, comfortable, spacious, superior room. No complaints, great experience.
Girl on reception who gave excellent service and help with our booking could not remember her name, also the beds were very comfortable. Disapointed because the television service in english was not working and we had to visit cinema instead.
great room and seervice great breakfast buffett need and interior roonm street noise too loud
4 meters hight сeiling, transparent shower cabin inside the room, nice viev from the window, spacious room - these all tune a to a good mood!
Design and location
The hotel is great; comfortable and clean... ...but reception staff is not friendly enough and no help for carrying the baggages. It is a nightmare when you checkout with your baggages.
Central location. Great view. The staff kept hounding me for my "voucher." I explained that I booked through Kayak and there was no voucher. I showed them my receipt, emailed them the receipt twice and printed the receipt out and gave it to Laura on the second night of the stay. Then, when I check out, they ask me for the voucher again! I get back to the U.S. and get an email from them...wanting the voucher. I expect that they'll charge me twice for the room and I'll have to do a charge back through my credit card. The beds are not fit for human consumption. P.S. a "double" room does not mean two beds - it means that you get a room that does not have the toilet and shower completely open!? They charged us 40 euro/night for a roll-away.
I enjoyed the feeling of security and the convient location. I would have like a clock in the room
We have a room at twenty nineth floor with wide windows. there is a imagine view to the city at the day and at the night
location, quality of accomodation
We had wonderfull view and well furnished, comfortable room. Excellent highlight after long-haul flight to Frankfurt.
The rooms were tastefully decorated and very spacious and comfortable. The syline views were wonderful especially at night and the children loved the lifts! We had two fairly young children but were told the hotel could only add one single bed in addition to the double. Considering the amount of furniture in the room the writing desk space could easily have been removed and made way for another single. We had to take an inflatable for our second child which was OK but perhaps could have been avoided.
View of city very expensive phone calls
Nice location. Gives an excellent view of the Frankfurt Skyline.
The highlight of this fine hotel has got to be the view! For the lack of a better word: it's perfect! Furnishings could be better. Old school tv / radio but that would only matter if you actually pay attention to such things.
very good staff and excellent location, possibility Russian language TV and free Wi Fi
The hotel was really central, clean. Breakfast was good there was a huge selection of food. Staff were friendly and helpful.
location to train no
Behavior of the staff and reception was excellent That was the 1st time that I saw in that hotel that they didn't change the sheet and pillow cover and blanket cover for next guest! That was the 1st time that I saw some hair and dust on the sheet and pillow cover there. That was my favourite hotel and I wondered!
Very good location The room was perhaps not cleaned as well as it could have been.
Staff are very friendly and very helpful. The location of the hotel can also not be faulted. The rooms are a tad on the small side and rather warm
closeness to downtown
Friendly staff, all needs catered for. The shower tiles were mouldy (in between the tiles and in the corners of the shower).
It was good place and situation is very good. Breakfast was good. There wasn`t a little "Lobby Bar" .
The bed was comfortable and the staff very helpfu and friendly, very close to Xmas market
The location was great, very convenient for a weekend city trip. Very close from everything. Very friendly people. Breakfast buffet was very nice. Room was clean and all equipped.
cetral location. near fressgasse and other points of interest. pretty old fashioned.
Lovely comfortable hotel. Very clean room and bathroom. Quiet room at the back of the hotel. The staff were efficient and friendly. Excellent location close to good shopping and Christmas markets.
Best possible location in the hearth of the city if you like to explore most landmarks by foot. Nice breakfast buffet. All in all excellent value for your money, Difficult to load and unload luggage due to very agressive taxi dirvers at their stand in front of the entrance. Near parking house not easy to find.
free good quality wi fi
Excellent position for access to city.and the breakfasts are first class.and the staff are very polite and helpfull No
Excellent location....friendly staff.....nice view as my request.... No air conditioner in the room
staff not applicable
Excellent location for the Frankfurt market, comfortable rooms. Minor comments only:No tea/coffee making facilities. TV had 1 channel only!
City center location, small hotel with relaxing atmosphere and without noise and croud of people. No
We were met at check-in with such a lovely, helpful man who went out of his way to carry our suitcase because the elevator was broken. He also took the time to look up if the post office was open and showed us how to get there on a map. The room was clean, comfy, and spacious. Wide variety for breakfast in the morning! The two double beds put together to make a full bed were on wheels, so it was hard to cuddle together without pushing the beds apart!! It was also a bit stuffy with the windows closed, but a bit noisy with them open (our room overlooked the front, where drunken shouts were heard all night and construction started very early!) But these are minor issues for us. The most concerning thing was the incredibly rude and sour man working behind the desk in the morning. Complete opposite of the man who welcomed us! We heard this man speak curtly and impatiently with several customers as we sat for our breakfast. He should take notes from his kinder, older colleague!
The Location of the hotel was fantastic - directly in the centre of Frankfurt, near shopping, tourist attractions etc. There was nothing I didn't like about the hotel.
Perfect location, just several meters from the Romer square! Metro station "Hauptwache" is just 2 minutes away. Small, but comfortable rooms. Bathroom was good, but the bath tube was rather small. It was difficult to wash the hair:-) Friendly staff and good choice for breakfast. maybe the leder was too narrow..
location perfect reception staff might have been more friendly and welcoming
Excellent location near shopping / eating area, easy access to the Messe - journey time just 15 mins. No English language channels on the TV!
stayed in frankfurt 5 times in different hotels This location was great rooms clean when we did find hotel from station it was right on shopping center directions are rubbish
Central location Very poor heating in the room at the 5th floor
good location No air conditioning in 30 degree heat. No english channels on the TV. Hotel is extremely basic but the room rates are very low.