The reception at the hotel was very friendly and helpful, although what was meant to be an upgrade because I had stayed there many times before turned out to be a room for the handicapped! The hotel is impeccably maintained and very well-equipped. I am always impressed at how friendly and efficient the staff are; Bravo to them and the managers behind their training!
*great location , very friendly staff ,excellent service
Good service at arrival and with the checkin to the flight. Nice room. Dinner and breakfast excellent. Difficult to shop in this district.
general atmosphere nothing
Loved the Hotel. Front Desk was fantastic. They upgraded our room when they couldnt find a twin room for us. Very nice breakfast with lots of choices.I will stay there again!
the location,services, welcoming,location, friendly the restaurante of the hotel called Oscar, food wasnot that good, the atmosphere of the restaurante below the emageof thehotel, but thier waters served kindly.
The french restaurant, we asked to have a healthy, without animal fat dinner and we got it, it was great. We got a room, which was not made (still not cleaned).
I had a sudden problem with personal transportation, and CARL, the concierge, took care of this problem right away.
well restored, older hotel parking was difficult, but that seems to be a common issue in the european cities
Amazing hotel close to to the shopping area and the Romer. Rooms were were well furnished and the staff was excellent. I accidentally left my glasses at the hotel, and they even shipped them to another German hotel free of charge (the hotel offered to shipped to our house in the US, but we wa tee them so I er so they had no issue shipping the to our hotel in Rothenburg). Everything. Great location, great staff and nice rooms. Highly recommend.
Great location. Great bed and linens French restaurant was closed on Sunday. Bathroom cabinet and mirror frame had some damage due to humidity
Design and location
Nice location. Gives an excellent view of the Frankfurt Skyline.
location, quality of accomodation
We have a room at twenty nineth floor with wide windows. there is a imagine view to the city at the day and at the night
I enjoyed the feeling of security and the convient location. I would have like a clock in the room
Central location. Great view. The staff kept hounding me for my "voucher." I explained that I booked through Kayak and there was no voucher. I showed them my receipt, emailed them the receipt twice and printed the receipt out and gave it to Laura on the second night of the stay. Then, when I check out, they ask me for the voucher again! I get back to the U.S. and get an email from them...wanting the voucher. I expect that they'll charge me twice for the room and I'll have to do a charge back through my credit card. The beds are not fit for human consumption. P.S. a "double" room does not mean two beds - it means that you get a room that does not have the toilet and shower completely open!? They charged us 40 euro/night for a roll-away.
The highlight of this fine hotel has got to be the view! For the lack of a better word: it's perfect! Furnishings could be better. Old school tv / radio but that would only matter if you actually pay attention to such things.
The rooms were tastefully decorated and very spacious and comfortable. The syline views were wonderful especially at night and the children loved the lifts! We had two fairly young children but were told the hotel could only add one single bed in addition to the double. Considering the amount of furniture in the room the writing desk space could easily have been removed and made way for another single. We had to take an inflatable for our second child which was OK but perhaps could have been avoided.
We had wonderfull view and well furnished, comfortable room. Excellent highlight after long-haul flight to Frankfurt.
View of city very expensive phone calls
The hotel is great; comfortable and clean... ...but reception staff is not friendly enough and no help for carrying the baggages. It is a nightmare when you checkout with your baggages.
I liked the proximity to everything you need in Frankfurt The Internet is unusably slow unless you pay for the upgrade. And it's a block away from the sex clubs.
Very close to Frankfurt main train station. 10 minutes walk to shopping area. Hotel parking cost 15 Euro per night which is to much.
The breakfast has a good selection of cereals, cheese, bread and fruits. The room is clean and comfortable. The reception is helpful in providing us with a map and direction to the city.
breakfast was good and room comfortable only one towel when two people staying. having to go to restaurant to get teabags and milk, when not replaced. Could not shut the door, it just would not lock. we got the housemaid and the receptionist and handy man none could shut the door to lock. perhaps we were unlucky
The location, really nice atention for all the staff and the betroom was so counfortable All was good
Really close to the financial district and the train station. It is in the centre. The district isn't the best, but I didn't have any problem.
I upgraded my room at checkin for a larger room and actually was given a smaller room with a shower that did not work, when I went to check out it seems that the staff did not care about the problems. I did manage to get them to reduce the rate to a standard room.
I like the location. The cleanliness was bad. The Wi-Fi was horrible.
Very conveinient location. Friendly helpful staff. Hotel was quiet and very comfortable
We took the ICE train from Munich. The hotel is very convenient to everything, it's only 3 blocks from the Franfurt Main HBF which all 5 of us just leisurely pushed our luggages passing thru a lot of coffee shops, souvenir shops, pastry shops, etc. We couldn't ask for anything more. It's very convenient to us that's why we didn't even bother to include breakfast in our booking.We're very happy we booked in this hotel. The place is tight even the reception is small. To check to the room is quite challenging, you have to pass thru a narrow passageway, 3 or 4 steps of stairs before you find the elevator at the back around the restaurant. Even the hallway in the 4th floor is narrow but the rooms are substantial.
It was located between main train station and shopping center.
Only stuff was friendly No AC
cetral location. near fressgasse and other points of interest. pretty old fashioned.
Excellent location....friendly staff.....nice view as my request.... No air conditioner in the room
The location was great, very convenient for a weekend city trip. Very close from everything. Very friendly people. Breakfast buffet was very nice. Room was clean and all equipped.
Best possible location in the hearth of the city if you like to explore most landmarks by foot. Nice breakfast buffet. All in all excellent value for your money, Difficult to load and unload luggage due to very agressive taxi dirvers at their stand in front of the entrance. Near parking house not easy to find.
Lovely comfortable hotel. Very clean room and bathroom. Quiet room at the back of the hotel. The staff were efficient and friendly. Excellent location close to good shopping and Christmas markets.
free good quality wi fi
Excellent position for access to city.and the breakfasts are first class.and the staff are very polite and helpfull No
Some visitors may not like having a free porn tv channel.
It is very noisy
There is a drug addiction institute just stuck to the hotel. The drug addicts inject their drugs into their veins just in front of the hotel or some have some anxiety attacks.
There are too many Night Club nearby,it is not safe enough.
close to train station smelly smokey room. shower and beds too small.
The Shower The size of the room
Its location: it's near Frankfurt red light area and you'll see lots of junkies and homeless around.
Not there long enough to judge; arrived 7pm left 6am rather seedy part of town
It was center of everything and the room was lovely plus the beds were so comfortable
it was close to the train station and to the shopping center the room was not clean there was small cockroges in the bathroom