NH Collection Frankfurt City

This hotel met the standard when it came to cleanliness and location. In a few important areas this hotel did not meet the standard. Briefly, the staff were not up to speed on the 'free Breakfast' as advertised with priceline. Consequently, we faced a hefty charge for a breakfast we thought was included. Thankfully, the manager reversed the charges. Pricline needs to communicate with this hotel on the breakfast question. The staff were also not under any authority to make decisions for client satisfaction, which I thought odd. This in turn left issues undealt with and hurt the experience at this hotel. Lastly, the parking at a major hotel such as this should be free, but it is not. In fact our family had to pay $35 Euros to park at a public parking garage. This was not reasonable I felt.

Prós: Location was convenient

Contras: The costs associated with having a third person in the room, were excessive. The cost for a guest to park a vehicle with the hotel was excessive. The particulars of the 'free breakfast' were not communicated and not satisfactory.