Hotéis em Estocolmo

Breakfast

They charged for slipper and it was very upsetting.

The staff were very kind and helpful. The food was good and the hotel situated in a convenient place.

I don't think our air con. was working but everything else was fantastic.

Unfortunately I have found the room disappointing. There is grungy build up in the bathroom corners. The ceiling in the entrance area of the room is an industrial grill with the hvac not well hidden. Also surprising is that there is a small screen tube television...I am surprised there is no flat screen. The remote has grunge from several previous guests on it.

Amazingly convenient location to transportation and good for tourist spots and shopping. The rooms are on the small side, but VERY comfortable. We had a fold-out murphy bed for a child which was very comfortable. The staff was very efficient and helpful. Valet parking was simple and convenient. Free internet. Big hotel type of personality, but nice style. Would recommend this for comfort and ease.

Clean and nice staff.

The majority of my issues were with the cleaning staff at the hotel. Several times we had to ask for them to bring us soap as they did not replenish the toiletry items we had used each day. Also, we had to call them to clean our toilet bowl after they had done the room already because it was clearly not cleaned as part of their regular cleaning. Pretty gross. Robes were not replaced when the worn ones were taken to be cleaned. Extra towels were brought to the room upon request but then cleaning staff did not replace used towels with same number of towels, so we had to keep calling for more. Really bizarre. In terms of the free wi-fi in the lobby, it was extremely slow when many people were down in the lobby using it. Lastly, I know there was a heat wave happening when we were there but the room would just not get cool enough, very hard to sleep dripping in sweat. Also - a bar that closes at 12:30 or 1? really odd. The concierge. Ok, first day he sent us to a restaurant that was closed. Then we told him we were headed for the Icebar one night and he did not mention at all that we needed a reservation. Very poor.

Great location, courteous staff, no complaints!

Weird layout of the hotel setup.

My room was clean, comfortable and VERY quiet. Had plenty of room. Location was OK. Not far from central Stockholm by the metro.

The Wifi was spotty. There was no directions from the Metro.

Refurbished, very good quality. Staff is efficient.

Maybe AC was not easy to setup. But was not a real problem

Staff was courteous.

The room booked was too small. I upgraded the room. The upgraded room was nice, though the view was not good. I missed the in-room coffee. The iron was not a steam iron.

Nothing in particular.

Breakfast started at 7.15am. which was too late for our flight. A requested breakfast box was not prepared. The hotel restaurant was never open and room service was advertised but not available. The wifi code was changed by the hotel without advising us.

There is no assistance with the suitcases and the elevator is so small that it takes multiple trips to get your suitcases to the room. There is only one person on duty at the front desk most of the time, and if they are busy the phone is not answered.

Breakfast was great , staff was every helpful . Clean hotel. Looked like the have a nice gym.

Room was very very small for the price.

Location is excellent. Design in common areas is nice.

- I found staff a bit slow and unengaged. It took them forever to find my booking and I think they could have managed the process better. They should get some training in service approach in general - The cafe/bar/restaurant closes at 9:30pm after which you can only get something to snack on in vending machines. - No wifi in fitness room

Internet access in rooms is poor