Location, Vallet Accommodations, dirty, furniture in room was broken and/or disheveled, low quality toilet paper, rough towels, accessibility into hotel after hours.
Freindly and helpful staff no shopping nearby
Staff and the cleanliness was good but my room was broken for $200 I feel like I should still want to the Ritz I pay for a luxury Suite but I got a king size bed instead which was not luxury at all. I didn't like the fact they Park their cars in public parking. I specially don't like how unsafe our cars, it should be more the luxury to the higher class. Especially don't like the rooms since my room was old and outdated for the money I should just going to the Ritz. The staff was pretty good.
They have a lot of hidden fees they don't tell you about and also they charge for everything!!!
Great Service! Excellent Room, and Perfect Location in Downtown Charlotte, NC!
Staff was very friendly Rooms smelled like a 10 year old ashtray. Rooms are dirty and old. Very noisy. Forced valet parking. I love Omni but this one is bottom of the barrel
so the problem is next door there is a complex of bars and restaurants and the music blares and thumps thru the night ...got to bed around 2:00 am So cannot recommend
Concierge and staff were amazing! This is an older hotel, not what i expected for an omni brand.
Beds Hotel staff was uptight
Excellent hotel in every way, except was a little too expensive. Price was too high .
It was close to Bank of America Stadium. At check in we were charged for parking when I clearly showed them that it was to be included in my reservation. They said since I booked with a third party, there was no guarantee that the amenities I paid for would be honored by the property. REALLY??? They also knew we were a party of 3 and clearly needed 2 double beds but put us in a king with a roll away. Not overly pleased with the overall experience at check in.
Excellent service. The concierge was very helpful at arranging for cabs and dry cleaning during my stay.
Prompt service. Bri and Turner very nice
The facilities were well kept. The room was quiet. The staff and people of Charleston seem to be as nice as any where I have travelled to. I am very impressed with Charleston.
Location Hotel rooms were under renovation. As a Spire Elite they gave me the best room available, I guess. The room was still in need of some minor construction clean up. Disappointed they did not inform me of status when I contacted them during booking. All staff I came in contact with were great.
Location and staff were great. Not clean. Hallways were dirty.
Great location 2 am yelling in corridors-- not the hotels fault that's what you get with wedding parties!