I like the room as well as the bar at reception level I was surprised to have to pay for a breakfast I did not have. But I suppose this had to do with the fact it came as a promotional, 'take it or leave it' package?
Well located near metro stop. Staff were pleasant and helpful
I love in this hotel in a prime location in the city center, markets, and particularly among the international fashion shops and the hotel staff friendly good spirit and vitality They freezing of 300 euros from your Credit for the duration of your stay + value of accommodation and breakfast, the Internet and the position of the vehicle is not free and at the same time expensive
Absolutly nothing they dubble charge me for one nights accmodation and would not repay the money i had to call my bank and invovle the police still awayting refound Absolutly nothing they dubble charge me for one nights accmodation and would not repay the money i had to call my bank and invovle the police still awayting refound
Very polite staff
the comfortable room no
Beakfast & resceotionist was quite helpful.
The Bed was the best we have ever had in Europe. Very Clean and the Design of the rooms, especially the bathroom was fabulous. Simple, Elegant Style. Furnishings on outside terrazzo were fun and comfortable.
Great location and staff
Style and comfort of the room, Excellent professionalism and kindness of the staff
Excellent staff, beautiful lobby & rooms, relaxing shower, great shower products.
the place (louise) such nice place.
Comfortable rooms, view from 15th floor, excellent breakfast Queen delxe plus room - it is not standard for 5 stars, it is 3 or 4. Bathroom was small, TV was old, shower was on the wall, not portable, without massage mode. Baths was for children, not for adults.
Service was very good, it was clean and quite luxurious.
The staff is great! They know me well by now and pamper me. The executive lounge was very dirty. Glass tables looked as they had not been cleanec in days! The service was much too slow. First time it was that bad.
The deal was great, staff good, breakfast nice and great that it was included as most Brussels hotels don't include it. The location is good, easy to get to and in a nice area. I would not say that the room we stayed in was 'luxury' or 5 star, although it was comfortable and clean. I think the staff may have been overworked/understaffed during breakfast service as it was difficult to get coffee and refills. The price of minibar items is terrible - 7 euros for a bottle of water (which is the same as a bottle of beer).
High floor, quiet room
room veiw was fantastic panoramic veiw over city was awesome breakfast was super every thing you could want quite a long walk from grand place
The service and Location was perfect. I expected more though especially that I got equal service in some 3 star hotels in Europe. I got equal service in some 3 star hotels in Europe. Therefore, the value for money is not worthy. I have asked the reception to give me a late check-out for an extra hour and he refused which made us leave the hotel early and stay in the Airport for an extra hour.
Spacious room, great views across the city The bathroom fittings are very 1970s. They could do with putting in better shower units
The hilton standard quality
The rooms were large enough and the elevator reached immediately your floor. The food was good and it was plenty. We had two beds, and even if we tried to unite them, we couldn't sleep very well, because they were on wheels. Also, around the windows there was some mould, because of humidity. It was cold, but only because they didn't tell us at the reception that we could start the radiators.
location staff, facilities, internet The facilities were poorly up-kept, the internet was extremely slow and the shower did not work. The staff was incredibly rude and they refused to fix the shower or allow us to change rooms the first day. The first few times we brought up the problem, they insinuated that the shower definitely worked, and that we were too incompetent to operate it. The third time, they finally had someone come up to look at the shower, and of course it was broken. Apparently one staff member's confirmation that our shower was broken was not good enough though, and they had to get another staff member to check the shower [which was still obviously broken] again. This whole process took around an hour of the little time we had in Brussels before we were allowed a new room. Furthermore, even after they acknowledged the broken shower, they were not the least bit apologetic for wasting our time and not believing us in the first place. As a last insult, they tried to charge us for items in the minibar that we did not take. Overall, it would have been a nice stay if there weren't any issues that needed staff help, but if something arises and you need the help of the staff, good luck because you'll need it.
NH Stephanie is located in the Saint Gilles area of Brussels and located close to many restaurants, fine retailers and the Louise Metro Stop. Definately a GREAT value for the money. We walked everywhere but the Metro, Uber, and Taxi cabs were available if needed. It would have been nice to have breakfast included as part of the 10 day stay - Breakfast was 17 Euro ($18.00 USD).
Amazing staff, great room, clean and modern. Overall great stay. They really helped take care of me, and I couldn't have asked for a better experience. Excellent. And breakfast was amazing too.
The rooms were very comfortable We believe that €25 to park the minibus was completel;y unnecessary. We also think that €20 per breakfast was far too high. We went elsewhere for breakfast so you lost out in the end.
Friendliness of staff; size of room and facilities; breakfast; location - near Metro, shops, variety of restaurants, within 15 minutes walk of Brussels City Centre. Not really anything we didn't like, just that we could have done with more than one teabag with the tea and coffee making facilities and, ideally, two armchairs. But in general the hotel provided everything we could have wanted.
Room was well equipped No air conditioning in room. Too hot and stuffy during the warm weather. Quite a lot of noise outside.
location , breakfast, good weekend prices
Location of the hotel, very practical for my business time. I should have appreciate to get free internet connexion in the room for that price.
Very quiet and clean room, nice bathroom, friendly staff, close to tube and city centre
Location is excellent, close to metro and just off shopping streets. Room was good size. We got a smoking room by mistake, it was a bit strong smell of smoke in the room, even with open window.
location and price no air conditioning
Some of the fixtures and fitings are worn out and reauie replacing
Friendly and helpfull staff
Quiet rooms on the inner courtyard
Friendly staff. Nicely made up babybed was directly brought. Good location! (near daily market on Parvis de Saint-Gilles) Breakfast, no fresh fruit, bad coffee and croissants...
The locaton is quiet yet is close to the metro system and Gare Midi. Good restaurants within walking distance and the centre of Brussels is only 20 minutes walk away on foot. Efficient service and comfortable room.
quietness, discretion, privacy, possibility to prepare meals if necessary, radio and CD player lack of ventilation in the bathroom
Location, 1 block from the metro stop - sightseeing made easy! The apartment was well equipped and clean. In an apartment for 4 people, I expected to have 2 wc'S. There was only 1 unfortunately.
The location was great. The walls were paper thin. You could hear everything that was going on around you. The room only had a hide-a-bed, which was not clearly indicated at all on the website, and was not that comfortable.
Location, kitchen with facilities, helpful staff. Internet (wifi and wired in the room) sometimes is not working.
your services and when i stay that ,i feel like stay my home not have
Good location, close to the metro and a nice panoramic view over the city just a few steps away from the hotel. Very strong and unpleasant scent in the room we first got in (may be it was a milldue under the carpet or a very specific smell of a carpet cleaner but we almost left the hotel. After airing the room out for hours it was not as bad.
The location of the hotel
kitchen utensels is a little bit complete than before bath tub drainage was too slow
Very nice appartments with nicely furnished, free internet & conveniently located. Very friendly & helpful staff.
Within walking distance to the main square Close to Louise with amazing views of the city. Spacious clean rooms with hob fridge microwave and dishwasher and free wifi. It appeared that the manager was a fellow cyclist and suggested we take our bikes to the rooms to ensure they were secure. Didn't eat here but breakfast was available for an extra €14.
I really value the location. And that's why I've chosen the hotel. I didn't like the bed at all - it was a sofa transformed into bed - very uncomfortable to sleep; blankets were not in sheets; the floor was so dirty that seemed to be unacceptable for such type of hotel.
The facility and its comfort
Very friendly staff, well designed hotel in a good central location.
The hotel is central for restaurants. The rooms are spacious and clean.
the breakfast , the design of the hotel , the location closed to the center of the city the weather ....
Nice location, good quality. Not a luxury hotell, but very well developed concept. The room was not big, but clean.
The design and the decoration in the rooms Very little space, the room was very small for its price, the absence of a small refrigerator and the lack of a decent work space inside the room. This hotel is definitely not aiming to the bussiness people in Brussels.
nice staff, cont. breakfast ok, cheap No air conditioners or fans.
Vintage hotel has personality. Nice atmosphere, excellent location, good breakfast
Brand new we stayed on the first day. Breakfast in the price was good. Centrally located and near metro station. It seems as if the owners were new to hotel keeping. No bannisters to the narrow staircase to the third floor with dark carpets which made it difficult to see the stair edge. No glasses in the rooms for drinking water. A triumph of style over substance but no doubt experience will improve the decor and make it more practical. Paying the bill took five minutes on the computer at the desk.
Inventive and creative interior design. Good value; well heated in winter. Very friendly. A degree of originality.
It is very central The windows of the single rooms 435 and 335 must be repaired. They do not close properly.
Location + leaving luggage with reception all day after ceck out, and coming back to change, using downstairs lavatories
cheerful and accomodating receptionist nasty plastic undersheet to cover slightly stained mattress.
free wifi small bed, poor breakfast.
Free Wi-Fi, reasonable price. Location is close to Shopping area. No packing at the hotel but there is pablic parking near the hotel. Breakfast is not buffet style, only a few bread, ham, cheese and coffee. But I can accept it with the price.
The air conditioning unit worked well. Room was old, not well kept, and dreary looking. The bed was not confortable.
Unlimited using of wireless internet connection free of charge, hotel location near metro station Luize I would prefer to have breakfast selection (be it the same as presently) in a buffet-like style.
Recently redecorated, clean comfortable hotel
Contemporary, stylish design; friendly and helpful staff; very clean.
There was very good access to workplace, city centre, and reasonable restaurants. The price was extremely high for what was on offer
Owners are kind people (while not very professional). - The plastic bathroom experience was terrible (It was hardly a bathroom), and the room was to far to have a WI-FI system. Personnel was not professional, and the hotel as a whole was a building yard.
Excellent breakfast, much better than in some pricier hotels Hotel was clean but old. Stairs were refurbished in carpet. I felt a little concerned about fire (although there were smoke detectors)
The locality was very centrel and good for visiting Brusells, a good budget hotel for money, good selections for breakfast with hot breads Immediate area was rather deserted at night
Location - overlooking the flea market, and close to Gare du Midi and Porte de Hal metro. It's worth mentioning that although the website indicates free wifi throughout the hotel this was not so when I was there, it was only available on the ground floor. The lift doesn't go to the fourth floor, and is not available when the reception is shut.I'm not complaining - it's a cheap hotel, for Brussels, and what's offered reflects that, so expectations need to be moderated.
We enjoyed our stay in this spacious apartment. Friendly owner, nice environment and a typical German breakfast.
It's a family run hotel and therefore offers a nice, different atmosphere. The breakfast room is designed in country style, lots of wood, probably partly self-designed.
good breakfast with relaxing music some of the toilets/ showers were smaller than you can find in auto trailers.
It was cheap It was rubbish
maybe the bohemian style there was no light in my bathroom and nobody could fix it. There was no mirror either.
Breakfast buffet was brilliant. Staff helpful. Walking distance to town and Midi station. Lift was only working some of the time. The day before they wanted to move me to another hotel as they were full but then at the last minute a room became available again..