Good staff Want to charge you for water bottles in room No batteries in remote control Cheap toilet paper For the price you pay you would think the hotel would get all these little points right!
Excellent facilities Comfortable bed overal good We presumed breakfast and car parking was included in the price as it was the previouse year and cheaper then.
Wonderful Room Wonderful View Wonderful Spa!
Late check out at 12.00, which means you can have a lovely lie in Unfortunately the temperature was minus 4 degrees and the hotel is not built for cold weather. The rooms were just at a reasonable temperature for someone that doesn't feel the cold too much. The restaurant and lounge area were very cold and whilst the food was excellent, we left as soon as we had finished eating as it was uncomfortable to sit and enjoy.
Dining room staff excellent all staff very helpful Telephoned to change from one room to two. This had not happened on checking in. However we were accommodated a room each and next to each other which was great
Excellent service Nothing
Easy walk to NIA. Staff always polite & friendly. Nothing
Well appointed and central location However you look at it £170 can get you overnight anywhere
Luxury and modern styling, lovely lobby, restaurant and classy bar, clean and felt quality, professional and smart staff The drunk young italian thug at the bar....... The lack of free satellite tv channels...... Plus the parking that had to be in the NCP around the corner was closed at 11pm when I got back to the hotel!
very helpful staff nothing outstanding stood out but it was a very pleasant stay with no problems. too much chlorine in the pool and jacuzzi
helpful porters at the entrance and the pool.
the size of our room was excellent
the pizza. screaming kids running about in the corridor.
Convenient location. Ideal for a night out in the centre of Birmingham. Rooms were pretty basic, but sound enough for what we needed them for.
Location; bar. 1. Staff ignoring people who were smoking in the non-smoking/eating sections of the hotel. 2. Newspapers having to be collected from reception - I wanted to read in bed. 3. The shower leaks all over the bathroom floor because the shower door doesn't fit properly
Location despite being far from the railway station What we were charged had nothing to do with both your prices on the internet and nothing to do with the numbers of breakfasts we had. we had to intervene to both. this is the first time we are facing this after hundreds of hotels we visited. we had our room left for the hole day as we woke up one day
Jurys have really up the mark in this Hotel,We have stayed before and it gets better every year.
double beds in thetwin rooms and being allowed to have a smoking room
Proximaty to centre
hotel room was lovely - good value for money and the breakfast was good.
My visit was good and enjoyed my stay as the location is near the clubs and restaurants and the German Market The fact that the cleaners woke me up three times between 8.30am and 9.30am by entereing my room while I was sleeping
The room was very clean and very well equipped. The location of the Hotel was also very central and convenient for the city centre.
location charging additional for breakfast. small rations for in room coffe making.
the easyness it was to get to the NIA and broad street. it was quite hot in the room and found it difficult to turn the heating down.
everything!was a great stay
huge window was a nice touch no bath
Excellent hotel, with everything you need near by. The pubs clubs and restaurants were only 3 min walk away. A superb hotel to stay in.
Very quiet room, very comfortable bed & seating. Tea & coffee facilities well stocked. Check-in was very poor, slow - with a queue from desk to entrance. Staff approach seemed rather too casual. Bedroom was quite clean but had to remove some litter from floor.
The room was tastefully decorated and the location was awesome
Didn't stay at Mint Hotel - stayed at City Inn, birmingham Bed really uncomfortable
Nice spacious rooms,excelent location,check staff were friendly and efficient. Breakfast was cold,poor choice and very expensive,the staff at breakfast were either hungover or on mogodam,go weatherspoons.
I would like an invoice to cover ALL of the room costs as I invited a few guests from other companies and I did not get all of the copies back.
clean and good service
It was close to the things we wanted to see and do. It was also very comfortable.
Hotel was lovely, comfortable & spacious. Wouldn'tthink twice about staying here again. Room that I was given was not what was advertised or on confirmation, never the less it was very comfortable and served its purpose.
very convienant and nice atmosphere
The staff - friendly, helpful and very gard working. Personally would not classify it as a 4 star hotel - even at the "Bonus" price of £140 it was overpriced. Then to add insult to inhury theres a £13 Car Park fee on top - should be ashamed of yourselves.
The size of the room and comfortable bed. We only stayed one night!
Location Service at the front desk was at times very slow.
Great location with parking.Breakfast very good.Staff very attentive. Both lifts were out of order.
I thought the food was good in the restaurant I booked into the room at 11am but when retruning to the hotel at 6pm was told my room had been taken. An alternative was provided within an hour. However the TV didnt work in the room.
The staff were excellent , especially the waitress at breakfast who was on her own and the breakfast room was full! We did have to wait longer than we wanted for our breakfast but she was so attentive and apologetic
good location, friendly staff, good price
Very friendly and helpful staff, free car park and good breakfast. n/a
everything about it was very good. room, reception, food ,staff excellent.enjoyable stay. none
The staff were extremely attentive and helpful for the whole duration of my stay. The location was also very central, with easy access to shops and restaurants. The room was fairly dated and needed refreshing. The shower made a loud squeak whilst using it.
Was centraly located to bars & shops The price of the 3 rooms we booked were very expensive compared to the rates on offer on all inroom advertising, on checkin the girl on the desk comented that the rooms were expensive.
Location and cost
friendly clean comfortable noise outside from residential area
Ideal location for city,easy to get to with ample parking facilities. Room very spacious & clean Bed was a bit hard but that is personal choice