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Prós: the breakfast was part of the room rate but was minimal.

Contras: improve the breakfast variety and for weekends have the breakfast available until 11am

Prós: Loved the lavender pillows, loved the bartenders, very comfortable, amazing croissants

Contras: The staff in the kitchen were slow and frustrating. It all seems a little dark.

Prós: We loved the location, and the friendliness of most of the staff, particularly the excellent greeting and personalised attention on checking in.

Contras: We booked and pre paid for a “boutique suite” described as a spacious suite with a separate living area, 35 to 45 square metres. Breakfast was included in the rate. What we got was probably at the bottom end of the room area scale, very little circulation space around the bed, the separate living area was essentially a corridor with a small desk and couch leading from the front door to the bedroom. The “indicative” floor plan for this type of room, which is what we used to select this hotel was nothing like what we got. Web site photos are deceiving with the wide angle shots. There was no view to speak of. The included breakfast was a very basic continental breakfast, a la carte. Hot dishes were an extra charge. Service in the breakfast area was a bit hit and miss. The shower leaked in the bathroom, the design allowed water to leak under the shower screen and into the adjacent toilet enclosure. Towels fixed the problem, but for a hotel of this price bracket, this is not great. The design could be Art Deco, not sure, but it failed to impress. If anyone is booking this please enquire about the room you are booking to ensure you get what you expect.

Prós: The accommodation was excellent and the location outstanding. The check-in staff were friendly and helpful but language was a slight impediment. The location was excellent. The number of USB and power-points was a very pleasant surprise.

Contras: Only a minor gripe but whoever picked the chairs in the room clearly never sat on any of them for any period. they were very uncomfortable, but they looked stylish!!

Prós: This was a last minute booking as our original accommodation fell through at the day before. Big fans of Art Deco so loved the hotel and the way it had been fitted out to reflect the style. We were upgraded to a superior room which was a lovely surprise. Staff were friendly and helpful. Great bar and bar food. Appreciated the coomplimentary continental breakfast and our breakfast take away box as we had such an early start on Monday morning. Great location close to Britomart for shopping and transport to the Pop Up Globe and Mt Smart Stadium.

Contras: Absolutely nothing. We had an amazing stay. We could fault nothing.

Prós: The rooms are incredible. The bed is comfortable. Most of all, the staff is welcoming and accommodating. Great location to walk to the Wintergardens, sky tower, ferries, and amazing restaurants.

Prós: I experienced and observed fantastic service from all the staff. Nothing was a problem and they almost had every situation covered before it happened. Very pleasant staff and a wonderful breakfast included in the room price. Every aspect of the decor has been thought through in the colour scheme with some very clever touches.

Contras: We had a noisy air con which we turned off to get to sleep - it came on again during the night, we thought this was perhaps part of the fresh air system and needed to be on for a certain amount of time.

Prós: Breakfast was good, staff was very courteous!

Contras: The bed we had was sagging and could have been more comfortable.

Prós: Great staff, decor and food! The free breakfast was superb and the coffee decent. Enjoyed the soaking tub. The soaps were locally sourced and cruelty free and smelled wonderful.

Contras: Coffee could be better but that's all!

Prós: great friendly service, very attentive and centrally located. nice environment, bar downstairs and a nice restaurant for breakfast. they also have a cafe shop, which I didn't get to go.

Contras: none

Prós: Comfortable and beautiful design. Great service.

Contras: Breakfasts are quite expensive at the restaurant.

Prós: Great staff. Good location.

Contras: Room temperature controls were terrible. Pillows were not great. Bed was small.

Prós: Great staff, wonderful room!!! :0)

Prós: good bed plenty of towels etc, room service good view from window good

Contras: from our suite we could see into other suites apartments

Prós: the staff were beyond excellent with their customer service. We had difficulties with travel and they were very supportive. The facility is beautiful.

Contras: One of the worst desserts I've ever had and my breakfast salmon omelette was very fishy tasting. There are not really good views despite the location. We paid for a water/harbor view, but it was really a city view with view of a boat. Most of the rooms look either onto the city, other rooms or over the street and businesses across the street. Seems like at least the restaurant should be located where it has great views - but it has no views, unless you sit outside.

Prós: Very comfortable bed and very quiet

Prós: Bed and pillows extremely soft and comfy

Prós: The room was beautifully decorated with quality materials and a very comfortable bed.

Contras: When we arrived the hotel felt hectic, loud and disorganised. There was a mess up with the room we requested, but that was sorted out eventually. The pool area was a total disappointment, very small pool, only 3 recliner seats, no other seating at all. On top of that, it was very loud, as a few kids were playing in the pool, and the whole area was wet.

Prós: Must have a marina view. Even though there are bigger rooms (suites), opt for the marina view which also looks out to the city. Head for the cafe for breakfast and sit outside if the weather is good. They make a great flat white! (NZ coffee like cappuccino)

Contras: Only possible negatives are not enough counter space in the bathroom and no evening turn down.

Prós: All staff were extremely friendly and helpful. Breakfast buffet was excellent with plenty of variety.

Prós: It was well covered for the virus precautions

Prós: staff very helpfull,tidy,clean,great location,great facilities,

Contras: no swimming pool

Prós: As described. Room clean and comfy, location great.

Contras: When I arrived in my car there was no valet to greet us. Had to wait 5 minutes for someone to show up. Not a great first impression.

Prós: great stay at this place,location was perfect,clean,spa bath.

Contras: sky channels could have been a better selection

Prós: Room on 2nd floor had 2 x double beds, but only a view of some air-conditioning units & other hotel rooms. Staff were excellent particularly as they were under great stress in the developing COVID19 situation.

Contras: The view

Prós: Great room awesome views and handy to casino

Contras: Nothing

Prós: Location Concierge Staff was Excellent - always finding great ideas for things for us to do.

Contras: Breakfast and meals on the property were OK - but I expected something better.

Prós: It was in a good area and not far to the harbour, shops etc. Staff were very helpful during the the constantly changing situation with the Corona virus. They did whatever they could to help. Thoroughly would recommend staying here. In fact in a couple of years when everything has sorted out, it’s on our list to go back to.

Contras: Nothing

Prós: Excellent TV,comfortable beds,good bathroom.11am check out. Accepted $10 a ticket offer for entry to Sky Tower when normal entry fee is $32.

Contras: Only one person at reception which resulted in a wait to check in until another person came out to assist, Cot was in room and I had to call room service to take away cot and also assist in working out how to operate the TV. I paid $250 a night, it would have been a lot cheaper if I had booked later because hotel was very quiet due to the corona virus. Car parking costs $35 every time you exit the car park.

Prós: The location.

Prós: The staff were great and very helpful

Contras: The aircon rattled all night, fridge was so badly iced up the freezer door didn't close, no ice tray, asked for ice and it took 3/4 hour and another phone call. Shower hose was split and spraying water out. Generally for a hotel of this rating I did expect better

Prós: The location to centre Auckland, access to the motorway to get to other places. Room service was excellent!! The food was outstanding.

Contras: On arriving at reception, I felt the receptionist did not over extend themselves with information, as this was a first stay for my family. An example was where and which floor was breakfast as this was inclusive in the stay, what were the times and the last morning we were there it shut 1/2 an hour early and missed breakfast. I got more local information from the man who delivered the bags to our room. The staff were polite and professional but lacked the Christmas Spirit a "Merry Christmas" greeting on the day would have been welcoming. On arriving to our rooms the temp was 28 degrees - quite unbearable! knowing the room was booked it would have been nice to have the air condition on.

Prós: the staff were very friendly and helpful .We had a nice room with sea veiws and we could walk into the city

Prós: The rooms were nice and big, very clean with everytghin you need. The bed was huge!!!!!

Contras: The price of the internet was terrible - it is partly a business hotel with the covention centre next door, so I was appauled at the price. In todays timesd wireless should be free in Hotels such as this one

Prós: The staff are very friendly and happy to help even when they had a huge coach load of travellers turn up! There are a lot of restaurants to choose from and the tea/coffee facilities are plentiful. It is close to the IMAX and Civic for evening entertainment.

Contras: Really minor point - No hotel writing paper

Prós: Location. gym and quality of rooms

Prós: The hotel was very well laid out and designed feeling spacious for a hotel located in the city centre

Contras: Hotel was priced reasonably and that was the reason I chose it. The internet prices they charged however bordered on criminal. I was there for 3 days and paid approx ~$200 NZD for minimal use of the internet and to download some emails. My annual internet fee is less than this for unlimited access at home.Absolutely disgusted

Prós: The room was comfortable and surprisingly cozy in spite of the mainly black-and-white color scheme.

Prós: Huge bed

Prós: Premium King Room was nice and spacious..Good location

Contras: Signage from the parking garage is horrable..And gave us the wrong room first

Prós: Room service,cleaners all make for a very relaxing holiday.

Prós: Bed was comfy

Contras: Shower over bath

Contras: To many small product packaging not optimal as sustainability measures.

Prós: Location central to Auckland cbd

Contras: Additional % on credit card charges after the bill has been signed off

Prós: Overall the facility was nice and clean. Breakfast was good, better before rush. Staff was not very friendly, unfortunately many do not smile and have good conversation. Also the young lady did not offer upgrade which our friends had...higher level and club entrance. We probably would have done. The Concierge staff on the other hand was Outstanding. More large companies need to smile...goes a long way.

Contras: Location was okay, unfortunately heavy construction.

Prós: Location and the staff

Contras: Minimal fitness center. Older and tired. Entry with restaurants was a detractor.

Prós: Excellent location and service. Wonderful place to stay!

Contras: Thought everything was fine.

Prós: So close to town and the things we were doing. Housekeeping staff were amazing!!! Breakfast was incredible, we loved our time, cant wait to come back!

Prós: All was awesome

Contras: Very run down. Rude staff.

Prós: Quiet Good amenities

Prós: Location was good. Room was comfortable and clean. Staff were welcoming.

Contras: The floorplan is dated. Noise really travels between rooms and down the corridor. Unfortunately we had particularly noisy neighbors and could not change rooms since the hotel was fully booked.

Prós: One night stay. The overall experience was wonderful. The Concierge went above and beyond to help me with an issue, unrelated to my stay, regarding an issue with my credit card. The breakfast was beyond excellent, with many choices suited to many tastes.