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Prós: Great hotel, very friendly staff. My room was always clean.

Contras: The restaurant has good food and drinks, but no one is there. The menu is not very approachable.

Prós: All sea view rooms, super comfortable beds, pillows, immaculate, and friendly helpful staff exudes with Kia Ora welcome. They are attentive to individual guest needs or preferences. We had a perfect 4-night post cruise stay.

Contras: Construction outside, but it was not dusty, safe pedestrian passages and even farther out fringes will be several minutes away when completed.

Prós: Great location, we had the executive lounge package and enjoyed the room and the executive lounge cocktail benefits for 2 hours in the evening . Super view from the room. Fantastic staff. Great wifi.

Contras: Breakfast was very unsatisfactory with minimal continental offerings and awful coffee. Also very tacky up charging requests for hot dishes.

Prós: Breakfast would have been nice is it had more hot breekie options like eggs, bacon, mushrooms etc instead of having to pay for that seperately and more cost.

Prós: The hotel is well managed ... you feel welcomed from the beginning until the end. Nice rooms with nice view on Auckland Harbour. The Restaurant belonging to the hotel has amazing food for just a snack or a real breakfast/ lunch or dinner.

Contras: Nothing to mention

Prós: I arrived at 12pm, before check in time, and my room wasnt ready yet (unlike most hotels)...so they gave me the chance to accept another room but with a disability bathroom...as I couldnt wait until 3pm...I accepted... well, my advise for you is: if you can wait...wait. The disability bathroom was ugly and the plastic curtain didnt smell good. But the rest of the room was great with a beautiful view and they gave me a cumplimentary late check out (just one hour more...). Room service was great.

Prós: Fantastic bedrooms. Vibrant fresh appeal to the hotel in general. Really thought this hotel is well presented, well positioned and apart from So/ and Sofitel bed rooms, the rooms in M Social were well designed with well integrated bathroom. Well done guys!

Contras: It boils by chicken when you hike up your room rates when an event is on. That's extortionate. Service or rooms don't change... just the bloody rip off. I know its not only you, all hotels do it. Under normal circumstances, the M Social room rates are very reasonable for great bedrooms and location. They are not huge but they make up for their compactness with great setup and design. I think in the early morning, at least till 9am the volume of the music pumping out over the lobby speakers could be wound down by 50%. Its a cool volume in middle of the day till later but early in the morning? Its like you step out of the lift into a disco!

Prós: Another great stay. Great rooms, service is warm and professional, convenient location with wonderful views and the room service is great. I hope they never take the fish with cauliflower off the menu.

Contras: Really can’t complain about anything. Maybe some healthier breakfast options but that’s about it. Even the coffee is good.

Prós: Another fabulous stay at our favourite Auckland hotel. Super cool in every way

Contras: Cant fault it

Prós: Very friendly staff. Magnificent breakfast. Very comfortable room.

Prós: Staff was exceptional. Bed was one of the most comfortable that we have evert slept in. Breakfast was good.

Contras: It is very slightly out of the way, but they have a complementary shuttle to take you into the action. About a half mile to a mile away.

Prós: Good location to find but noisy due to the central location. Excellent breakfast buffet.

Contras: Parking charge was $45(NZD) a day. Be aware.

Prós: Service

Contras: Old building

Prós: Very Kindness and comfortable

Contras: Nothing

Prós: Upgraded to premium room. Incredible room. Service from staff was outstanding. Quality and selection of food is always very good.

Contras: Nothing really except in room phone to hotel services was difficult to work

Prós: Fantastic staff. Everone you come into contact with, and I’am sure even those who you don’t come into contact with are dedicated to you having a fantastic stay.

Contras: Not that I can think of :) Liquor is expensive and the pours are short, but that’s the way it is everywhere in New Zealand.

Prós: Everything about this hotel is a delight. Especially the staff. The rooms are quiet and comfortable.

Prós: Everything was excellent!

Contras: No

Prós: Good location. Great food. Amazing spa.

Prós: It's newly renovated, very comfortable, and good location/value for

Contras: I love a sea/harbor view, and this was very limited.

Prós: The location was good and the staff was excellent.

Prós: Overall staff service, comfort, and ease of location still without fail

Contras: I've stayed at the grand and sky city's main hotel a few time before but I have been overseas the past 4years and was shook with the changes, especially 1) parking is no longer free for staying customers 2) no toothbrush/toothpaste as part of amenities. So be warned

Contras: The unwillingness to help fix a mistake in the booking which significantly inconvenienced me on my vacation taking time away from my family to sort it out. I'll think twice before I book a group booking with this hotel in future as the Hyatt looked good

Prós: Very good location. Easy to walk to places, or take bus. Nice shuttle service to airport . Would visit again.

Prós: Let us book in very very early after a international flight

Contras: no

Prós: I like the fact that you can arrive right outside the front door, hop out and someone is there to help with your luggage and park your car. Very fast and friendly service. Love it.

Contras: They want to charge $20 to borrow an electric converter :(

Prós: Comfortable stay, location is fantastic with so many outings at your fingertips. The hotels day spa is also fantastic to unwind and pool,spa and sauna facilities.

Contras: Our breakfast card was misplaced so we had to call for breakfast the next morning after our time slot was missed. Service was very slow but they were able to for fill our order and accommodate.

Prós: The room need revamped

Contras: The state of paint etc

Prós: Great location

Contras: Check in took a long time over 40 minutes waiting in line, quite a few people were getting angry and a verbal fight broke out in front of my son and I in line as someone was trying to cut in.

Prós: Location, service

Prós: Nice room and good location.

Contras: Nothing.

Prós: The helpful staff

Prós: Couldn't have asked for a better hotel and service after a long flight to Auckland.

Prós: Room layout and view.. A variety of food choices. Efficient Internet.

Contras: Parking. I'm neutral on food options.

Prós: Very spacious room, comfortable beds, ideal location for what we needed

Contras: A wee bit dated in some areas and unfortunately had a view across a car park and a construction site.

Prós: Good size room and bathroom. Very comfortable bed! Very comfortable pillows, would actually like to buy them for home. Great helpful staff!! It has been a while since we have stayed somewhere where we haven’t had to ask for anything because they had already thought of it. Will absolutely be staying here when ever we can!

Prós: The staff went out of their way to be friendly and of service - that was the major noticeable difference between other hotels. The Japanese Resturant was of good quality with the food and service being well above average. Have been staying at the hotel for a few years before the name change - so the overall room and building update is same have seen in many hotels but the standard of maintenance and cleaning was above average. Overall a hotel one was comfortable to stay in and enjoy as a business/holiday hotel.

Contras: The breakfast offering was very ordinary. The food was relatively bland and reminiscent of a larger commercial cafeteria. The waiters and overal service was good but the coffee is atrocious, the cooked breakfast, including scrambled eggs, bacon and sausages were bland bordering on less than ordinary, cerials were once again cheap mixes and the fruit, salads and dairy once again substandard to the service and efforts of the staff.

Contras: Executive room food very basic, but drinks were great.

Prós: We had a junior suite, the space was huge. Bed was comfy and loved being able to get extra pillows from the pillow menu. Loved everything about the room itself, cleaning staff were so friendly and efficient. We also received wine and chocolates as we had just got married. Communicating with the hotel prior to our stay was great too.

Contras: Reception staff could have been a bit more friendly. Buffet was average but you are so close to other restaurants.

Prós: The hotel is in a great location for exploring Auckland on foot! Had a small issue with the bathroom and Staff took care of it right away! The staff are wonderful and enjoyed the food in the upstairs atrium. Would return!

Prós: Nice people

Contras: A wee bit dated

Contras: Construction started in the next building at 7am sounded like a giant sewing machine for concrete.

Prós: Very comfortable beds, handy location, facilities were good too.

Contras: Was disappointed that when checking in a little early we were told room was not ready. There appeared to be a number of us waiting to check in. Was told I would get phone call when room was ready, but at 3pm check in I went back to desk and checked in. We were approx 1/2 hour early and would hope that if rooms were ready one could check in at this stage. Indoor pool also lacking any atmosphere and very sterile

Prós: The beds were very comfortable and the location was convenient to many areas of interest.

Contras: The flooring and carpeting were old.

Prós: As described. Room clean and comfy, location great.

Contras: When I arrived in my car there was no valet to greet us. Had to wait 5 minutes for someone to show up. Not a great first impression.