Avaliações recentes
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6,0
Communication issues
Prós: Friendly greetings at pick up and drop Off
Contras: Gross goo on drivers seat wasn't cleaned before I rented- was in a hurry so took it- rented for longer time since family member end of life- badgered day after re rent to return car-
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10,0
Heathrow Enterprise rental
Prós: It's so easy to rent at Heathrow Enterprise- the bus picks me up on street level and drives me and my bags to the enterprise rental agency- less than a 4 minute drive AND the drivers are always personable.
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8,0
Prós: staff were helpful about getting us a bigger car that met our needs for not too much more than original price
Contras: description of car size we reserved didn't match what we were offered on arrival
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10,0
Excellent customer service, no wait time.
Prós: Personnel were very customer focused and thier goal was to get you in the car and on your way to your destination. Return of car and transport to airport was the quickest and easiest we have experienced at any major airport.
Contras: Nothing.
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6,8
Car condition poor and difficult
Contras: The car had 30,000 miles and was covereved in small dents and scratches. I questioned this with the rep. Who was helpful and she used a small plastic template stating only large damage is considered material. However when i rerurned the car a different rep started examining every tiny scratch with NO TEMPLATE in sight. I looked after the car and all the damage was on there. After some arguing she agreed. But i will not fo back, ill use Sixt where you get none of this rubbish and much newer cars.
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6,0
Required to keep the parcel cover in the car
Prós: Car was in great shape, clean, and large enough to hold everyone comfortably. The Heathrow shuttle was big enough to carry us and all our bags and was ready to go when we were. Signing the rental agreement and returning went quickly
Contras: The car we rented (Ford S-Max) had seats for 7 people. We needed six seats and planned on folding the other one down for our bags. However, the car also has a parcel cover, which is fairly long (about four feet) and goes right where the head of the back row passenger sits. I asked Enterprise if we could leave it behind in the office because it would take up too much room or be in the way. They refused to let us do that, and said it had to stay with the car. It meant the back seat passenger had this bar/ luggage cover in their lap for most of our trip. I mentioned this to the agent when returning the car, and he gave me his contact info and said he would ensure we get an upgrade if we ever rent there again.
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10,0
Great Service and Vehichle
Prós: Getting to the office was easy and the check in and check out services were very easy.
Contras: N/A
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9,6
Excellent Service
Prós: Ease of pick-up and drop-off. Good price.
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9,6
Easy rental for first time in the UK
Prós: When we arrived we realized the reserved vehicle would be too small, but Delina quickly proposed an alternative solution, and also suggested a GPS unit that was much more useful than our smartphone. A great week of traveling around the UK - thanks Enterprise & Kayak!
avaliação de
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10,0
Compact rental in London
Prós: The size was perfect for zipping around and parking- I was even able to fit ikea boxes for a storage unit in it! (Barely). It was a great value.
Contras: Slow on accelleration.
avaliação de
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9,6
Hyundai
Prós: Comfortable seats in front- basic features. More than adequate storage. Good price, good value. Enterprise staff is wonderful- great customer service!
Contras: Latch on trunk wouldn't work- having to remove key and unlock doors in order to open trunk( boot?), no power in accelleration
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10,0
One of the best car rental experience
Prós: Overall experience was great, from quick pick up at the terminal to driving out from the rental place, also the returning the car back to Enterprise was quick and easy, no waiting time at all.
Contras: Nothing
avaliação de
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10,0
Heathrow Enterprise rental
Prós: It's so easy to rent at Heathrow Enterprise- the bus picks me up on street level and drives me and my bags to the enterprise rental agency- less than a 4 minute drive AND the drivers are always personable.
avaliação de
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10,0
Excellent customer service, no wait time.
Prós: Personnel were very customer focused and thier goal was to get you in the car and on your way to your destination. Return of car and transport to airport was the quickest and easiest we have experienced at any major airport.
Contras: Nothing.
avaliação de
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10,0
Great Service and Vehichle
Prós: Getting to the office was easy and the check in and check out services were very easy.
Contras: N/A
avaliação de
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9,6
Excellent Service
Prós: Ease of pick-up and drop-off. Good price.
avaliação de
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9,6
Easy rental for first time in the UK
Prós: When we arrived we realized the reserved vehicle would be too small, but Delina quickly proposed an alternative solution, and also suggested a GPS unit that was much more useful than our smartphone. A great week of traveling around the UK - thanks Enterprise & Kayak!
avaliação de
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10,0
Compact rental in London
Prós: The size was perfect for zipping around and parking- I was even able to fit ikea boxes for a storage unit in it! (Barely). It was a great value.
Contras: Slow on accelleration.
avaliação de
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9,6
Hyundai
Prós: Comfortable seats in front- basic features. More than adequate storage. Good price, good value. Enterprise staff is wonderful- great customer service!
Contras: Latch on trunk wouldn't work- having to remove key and unlock doors in order to open trunk( boot?), no power in accelleration
avaliação de
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10,0
One of the best car rental experience
Prós: Overall experience was great, from quick pick up at the terminal to driving out from the rental place, also the returning the car back to Enterprise was quick and easy, no waiting time at all.
Contras: Nothing
avaliação de
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8,0
Prós: staff were helpful about getting us a bigger car that met our needs for not too much more than original price
Contras: description of car size we reserved didn't match what we were offered on arrival
avaliação de
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6,8
Car condition poor and difficult
Contras: The car had 30,000 miles and was covereved in small dents and scratches. I questioned this with the rep. Who was helpful and she used a small plastic template stating only large damage is considered material. However when i rerurned the car a different rep started examining every tiny scratch with NO TEMPLATE in sight. I looked after the car and all the damage was on there. After some arguing she agreed. But i will not fo back, ill use Sixt where you get none of this rubbish and much newer cars.
avaliação de
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6,0
Communication issues
Prós: Friendly greetings at pick up and drop Off
Contras: Gross goo on drivers seat wasn't cleaned before I rented- was in a hurry so took it- rented for longer time since family member end of life- badgered day after re rent to return car-
avaliação de
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6,0
Required to keep the parcel cover in the car
Prós: Car was in great shape, clean, and large enough to hold everyone comfortably. The Heathrow shuttle was big enough to carry us and all our bags and was ready to go when we were. Signing the rental agreement and returning went quickly
Contras: The car we rented (Ford S-Max) had seats for 7 people. We needed six seats and planned on folding the other one down for our bags. However, the car also has a parcel cover, which is fairly long (about four feet) and goes right where the head of the back row passenger sits. I asked Enterprise if we could leave it behind in the office because it would take up too much room or be in the way. They refused to let us do that, and said it had to stay with the car. It meant the back seat passenger had this bar/ luggage cover in their lap for most of our trip. I mentioned this to the agent when returning the car, and he gave me his contact info and said he would ensure we get an upgrade if we ever rent there again.
avaliação de
