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2,0
Unable to find my reservation
Prós: Nothing
Contras: When i showed up at the rental company, they were unable to find my reservation with my confirmation number. I tried to call the reservation company and was still unable to talk to anybody. They offerd me a to make a new reservation car of twice the price. Had to rent a car with a other rebtal company with a higher price. Will never use kayak again for car rental.
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7,2
New car was good
Prós: new car and friendly service.
Contras: Surprised to find out the car we reserved did not have AC - so I had to upgrade to one with AC - this place should not rent cars with out ac in my view.
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