Avaliações de hóspedes
Avaliação geral
8,8 Excelente
Baseado em 11 avaliações
Geral
8,9
Limpeza
9,3
Conforto
9,3
Retirada/devolução
8,2
Custo/Benifício
8,4
Pular para o conteúdo principal
Avaliação e diretório de aluguel de carros em White Plains
Alamo
Alamo avaliações
Locais de aluguel
╳
Alamo
Locais de aluguel em White Plains
240 Airport Rd Ste 103
+1 844 370 9814
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
8,8
Prós: The counter person was excellent. She had a great attitude and was very helpful. I booked in advance and it was a very easy and quick process to get the car.
avaliação de
-
10,0
The best rental experience
Prós: The person at the desk was extremely helpful and kind. Then, when I went outside to get the car, someone had pulled it out of its spot and was waiting for me. They also offered to help with my bags, phone pairing, and navigation.
Contras: They didn't adjust my drop-off time when I picked up the car later than planned.
avaliação de
-
10,0
Prós: Upgraded to a Camry In and out service, no line no wait price was less than half of competitors.
avaliação de
-
10,0
Quick and easy
Prós: The entire process was quick and easy...the staff inside the airport and in the lot were friendly and courteous. The car was zippy and cute. Wouldn't hesitate to rent from there again.
avaliação de
-
10,0
Great Customer Care!
Prós: I was respected, and valued by the Alamo reps.
Contras: Nothing I can think of at this time.
avaliação de
-
6,4
Quoted price extremely innaccurate
Contras: Price ended up twice what I was quoted
avaliação de
-
10,0
Prós: Everyone and everything was perfect!!
avaliação de
-
10,0
Friendly Rental Agent!
Prós: Our rental agent at the White Plains Airport was very friendly and helpful. She upgraded our car just to be nice which was great! Returning the car was easy and the agents were fun and had a good sense of humor which always puts a smile on your face. Great deal for the money!
avaliação de
-
8,8
Prós: The counter person was excellent. She had a great attitude and was very helpful. I booked in advance and it was a very easy and quick process to get the car.
avaliação de
-
10,0
The best rental experience
Prós: The person at the desk was extremely helpful and kind. Then, when I went outside to get the car, someone had pulled it out of its spot and was waiting for me. They also offered to help with my bags, phone pairing, and navigation.
Contras: They didn't adjust my drop-off time when I picked up the car later than planned.
avaliação de
-
10,0
Prós: Upgraded to a Camry In and out service, no line no wait price was less than half of competitors.
avaliação de
-
10,0
Quick and easy
Prós: The entire process was quick and easy...the staff inside the airport and in the lot were friendly and courteous. The car was zippy and cute. Wouldn't hesitate to rent from there again.
avaliação de
-
10,0
Great Customer Care!
Prós: I was respected, and valued by the Alamo reps.
Contras: Nothing I can think of at this time.
avaliação de
-
10,0
Prós: Everyone and everything was perfect!!
avaliação de
-
10,0
Friendly Rental Agent!
Prós: Our rental agent at the White Plains Airport was very friendly and helpful. She upgraded our car just to be nice which was great! Returning the car was easy and the agents were fun and had a good sense of humor which always puts a smile on your face. Great deal for the money!
avaliação de
Avis
Avis avaliações
Locais de aluguel
╳
Avis
Locais de aluguel em White Plains
116 Westchester Avenue
+1 914 948 0277
240 Airport Road, Suite 105
+1 914 997 2300
Avaliações de hóspedes
Avaliação geral
8,8 Excelente
Baseado em 9 avaliações
Geral
8,7
Limpeza
9,1
Conforto
9,3
Retirada/devolução
7,8
Custo/Benifício
9,1
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
10,0
Prós: Easy convenient and pick up tight outside terminal doors in parking lot
avaliação de
-
8,4
Interesting
Prós: White plains airport is an interesting one. The rental lot is quite far from the check in counter. After the first car reserved was a large SUV and I requested a small sedan, I had to walk back and forth between the lot and counter a few more times than wanted. The agent at the counter more than compensated my trouble and upgraded my car to a Mustang, and kept the same rate! Made it all worth it!
avaliação de
-
10,0
Fast and convenient!
Prós: Easy check in. I was at the counter less than five minutes and in a car!
Contras: Nothing.
avaliação de
-
6,4
Disorganized!
Prós: Got to counter at 11:15 for 12 noon rental, 45 minutes early for pickup. Yet as I was signing for car,?i realized my rate had gone up. She told me it was because she was charging me an extra hour for pickup. She didn't mention that I was early, nor ask if I wanted to drop off at same time or if I'd be returning at 11:15 on Sunday. Just tacked on extra. when I asked about it, she and the other agent at the counter both had a huge attitude attack and became incredibly snippy. They were very slow and disorganized and seemed confused about where my car was. I finally got out to parking lot and was pulling out, when the parking lot agent ran after me waving frantically. I stopped and he said "They want you to come back into counter". I told him I was late and asked what the problem was. He said "Theh gave you the wrong car and they need you to bring the keys back to them." The parking lot guy apologized...I told him they needed to get their butts up (sorry), and bring the keys out to ME quickly so that I might be on my way! 10 minutes later, the counter agent strolled out and gave my car to another customer and then made me unload and carry my own bags to another car (essentially the SAME car/diff color)! Seriously rude. Not sure I ever want to rent from you guys at HPN again!
Contras: Disorganization and ATTITUDE Next to zero customer service.
avaliação de
Budget
Budget avaliações
Locais de aluguel
╳
Budget
Locais de aluguel em White Plains
116 Westchester Avenue
+1 914 682 5129
240 Airport Rd, Departure Bldg
+1 914 681 0664
Avaliações de hóspedes
Avaliação geral
8,5 Excelente
Baseado em 24 avaliações
Geral
8,4
Limpeza
8,3
Conforto
8,5
Retirada/devolução
8,8
Custo/Benifício
8,3
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
4,8
Contras: Car had almost 40,000 miles. Interior and exterior of vehicle was dirty. "Change oil light" warning would come on every time car was started and would stay on. Vehicle rode rough and was noisy.
avaliação de
-
10,0
Prós: Accessibility to late hour return. The car was great-enjoyable experience from Budget at the last moment.
avaliação de
-
10,0
White Plains
Prós: Vehicle and customer service was excellent
Contras: N/A
avaliação de
-
10,0
Prós: Unfortunately, I don't know his name, the man at the counter for Budget at Westchester County Airport is excellent. He's friendly, knowledgeable, and accommodating! Sometimes he's at the Avis counter also! Great employee, don't lose him!
avaliação de
-
8,0
Prós: Easy to pick up and drop off. It was all fine.
Contras: It was all fine.
avaliação de
-
10,0
Reliable
Prós: The car was clean and the customer service was great. No issues when driving.
avaliação de
-
4,0
Prós: The car itself, a Kia Optima, was fine, clean, comfortable.
Contras: It took too long at the counter. When I got to the parking lot to claim the car from the assigned space, a different car was there, so I had to wait another 15 minutes for my car; they wouldn't give me the Camaro sports car sitting in my space.
avaliação de
-
2,0
car not available
Contras: When we got to the terminal they told us they only had a 12 passenger van, not the economy size car we reserved. So we ended up ubering around all weekend.
avaliação de
-
10,0
Prós: Dropping off the car at Westchester Airport was also quick & easy.
avaliação de
-
10,0
Fast service great value for your money
Prós: Gr8 value for your money
Contras: Everything was good
avaliação de
-
4,8
Car not well kept or clean.
Prós: Westchester Airport is an easy pick-up and drop-off location.
Contras: Car had an interior odor, wiper blades were not adequate, interior windows not well cleaned and streaked, upholstery stained. Damage to outside of the car had not been noted.
avaliação de
-
10,0
Prós: Customer service at the Westchester Ave. Budget in White Plains, NY was fantastic.
avaliação de
-
10,0
Prós: Accessibility to late hour return. The car was great-enjoyable experience from Budget at the last moment.
avaliação de
-
10,0
White Plains
Prós: Vehicle and customer service was excellent
Contras: N/A
avaliação de
-
10,0
Prós: Unfortunately, I don't know his name, the man at the counter for Budget at Westchester County Airport is excellent. He's friendly, knowledgeable, and accommodating! Sometimes he's at the Avis counter also! Great employee, don't lose him!
avaliação de
-
10,0
Reliable
Prós: The car was clean and the customer service was great. No issues when driving.
avaliação de
-
10,0
Prós: Dropping off the car at Westchester Airport was also quick & easy.
avaliação de
-
10,0
Fast service great value for your money
Prós: Gr8 value for your money
Contras: Everything was good
avaliação de
-
10,0
Prós: Customer service at the Westchester Ave. Budget in White Plains, NY was fantastic.
avaliação de
-
4,8
Contras: Car had almost 40,000 miles. Interior and exterior of vehicle was dirty. "Change oil light" warning would come on every time car was started and would stay on. Vehicle rode rough and was noisy.
avaliação de
-
4,0
Prós: The car itself, a Kia Optima, was fine, clean, comfortable.
Contras: It took too long at the counter. When I got to the parking lot to claim the car from the assigned space, a different car was there, so I had to wait another 15 minutes for my car; they wouldn't give me the Camaro sports car sitting in my space.
avaliação de
-
2,0
car not available
Contras: When we got to the terminal they told us they only had a 12 passenger van, not the economy size car we reserved. So we ended up ubering around all weekend.
avaliação de
-
4,8
Car not well kept or clean.
Prós: Westchester Airport is an easy pick-up and drop-off location.
Contras: Car had an interior odor, wiper blades were not adequate, interior windows not well cleaned and streaked, upholstery stained. Damage to outside of the car had not been noted.
avaliação de
Locais de aluguel
╳
Dollar
Locais de aluguel em White Plains
240 Airport Road
+1 866 434 2226
Enterprise
Enterprise avaliações
Locais de aluguel
╳
Enterprise
Locais de aluguel em White Plains
15 Tarrytown Road
+1 914 948 6868
240 Airport Rd
+1 914 946 9696
44 Westchester Ave
+1 914 997 9484
Avaliações de hóspedes
Avaliação geral
8,8 Excelente
Baseado em 27 avaliações
Geral
8,7
Limpeza
8,7
Conforto
9,2
Retirada/devolução
8,7
Custo/Benifício
8,7
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
2,0
Contras: THE FACT THAT I CHANGED AND THEN CANCELED THE RESERVATION AND YOU GUYS ARE STILL BUGGING ME FOR A RESPONSE TO THIS SURVEY!!!! IF I HAD THE NEED, I WOULD'VE USED THEM--I DID NOT, HOWEVER.
avaliação de
-
10,0
The best car rental experience
Prós: This was by far the best car rental experience we have ever had. They bent over backwards to accommodate us. They gave us a great deal and a free ride to the train station. Beyond expectations!
avaliação de
-
10,0
Awesome
Prós: I love everything about this company but most importantly I absolutely LOVE the fact that you can keep your original rate if you may need to extend your rental. Emergencies and changes of plan happen and keeping my rate at its original price really helped a lot. I think there are a lot of things that set this company apart from other rental companies, but that was by far the most brilliant idea they could have come up with and it definitely sets them apart. They're willingness to help and not take all of your money was refreshing as well. Every one was completely helpful at 15 tarrytown rd in White Plains. Thank you Enterprise!
avaliação de
-
10,0
Excellent service!
Prós: Mark, the manager who assisted me, was so friendly and accommodating. He was professional and made my first car rental experience as smooth and flawless as possible. Even when I found out I made a mistake and rented a car that was smaller than what was needed, he kindly upgraded us to a larger vehical at no extra cost. We were so grateful for the kindness everyone that morning showed us and for aiding us in our travels.
Contras: Nothing. Everything was perfect. Will be renting here in the future and would highly recommend to anyone.
avaliação de
-
10,0
Prós: Staff awesome
avaliação de
-
5,6
Contras: garbage left under seats cost was significantly higher than quoted on website
avaliação de
-
10,0
Enterprise is great
Prós: The order from kayak said compact SUV, enterprise upgraded to premium. We really liked it.
Contras: The orde we reserved was SUV in kayak. However, enterprise showed as compact SUV. This is not great.
avaliação de
-
10,0
Great experience
Prós: Everything was great
Contras: Nothing
avaliação de
-
10,0
Easy return (I hope)
Prós: Enterprise not open when I returned car at 6am. But it was very easy to return key inside terminal at White Plains airport.
avaliação de
-
5,2
Wrong facility
Prós: Car was clean
Contras: Somehow had wrong facility, not airport even though I used the airport code. Had to pay almost triple for a minivan that had HORRIBLE gas mileage by 1/3 compared to my expected rental.
avaliação de
-
8,8
Pickup was the only problem
Contras: Car was not available at the reserved location; had to take a taxi to go to another branch to get my car there. No advance notice to me, although the problem was apparently known to the staff. All the rest was ok, though; once I sat in the car, it was a good experience.
avaliação de
-
10,0
Great, speedy service!
Prós: Was a quick in and out at pick up and drop off--very friendly too.
avaliação de
-
10,0
The best car rental experience
Prós: This was by far the best car rental experience we have ever had. They bent over backwards to accommodate us. They gave us a great deal and a free ride to the train station. Beyond expectations!
avaliação de
-
10,0
Awesome
Prós: I love everything about this company but most importantly I absolutely LOVE the fact that you can keep your original rate if you may need to extend your rental. Emergencies and changes of plan happen and keeping my rate at its original price really helped a lot. I think there are a lot of things that set this company apart from other rental companies, but that was by far the most brilliant idea they could have come up with and it definitely sets them apart. They're willingness to help and not take all of your money was refreshing as well. Every one was completely helpful at 15 tarrytown rd in White Plains. Thank you Enterprise!
avaliação de
-
10,0
Excellent service!
Prós: Mark, the manager who assisted me, was so friendly and accommodating. He was professional and made my first car rental experience as smooth and flawless as possible. Even when I found out I made a mistake and rented a car that was smaller than what was needed, he kindly upgraded us to a larger vehical at no extra cost. We were so grateful for the kindness everyone that morning showed us and for aiding us in our travels.
Contras: Nothing. Everything was perfect. Will be renting here in the future and would highly recommend to anyone.
avaliação de
-
10,0
Prós: Staff awesome
avaliação de
-
10,0
Enterprise is great
Prós: The order from kayak said compact SUV, enterprise upgraded to premium. We really liked it.
Contras: The orde we reserved was SUV in kayak. However, enterprise showed as compact SUV. This is not great.
avaliação de
-
10,0
Great experience
Prós: Everything was great
Contras: Nothing
avaliação de
-
10,0
Easy return (I hope)
Prós: Enterprise not open when I returned car at 6am. But it was very easy to return key inside terminal at White Plains airport.
avaliação de
-
8,8
Pickup was the only problem
Contras: Car was not available at the reserved location; had to take a taxi to go to another branch to get my car there. No advance notice to me, although the problem was apparently known to the staff. All the rest was ok, though; once I sat in the car, it was a good experience.
avaliação de
-
10,0
Great, speedy service!
Prós: Was a quick in and out at pick up and drop off--very friendly too.
avaliação de
-
2,0
Contras: THE FACT THAT I CHANGED AND THEN CANCELED THE RESERVATION AND YOU GUYS ARE STILL BUGGING ME FOR A RESPONSE TO THIS SURVEY!!!! IF I HAD THE NEED, I WOULD'VE USED THEM--I DID NOT, HOWEVER.
avaliação de
-
5,6
Contras: garbage left under seats cost was significantly higher than quoted on website
avaliação de
-
5,2
Wrong facility
Prós: Car was clean
Contras: Somehow had wrong facility, not airport even though I used the airport code. Had to pay almost triple for a minivan that had HORRIBLE gas mileage by 1/3 compared to my expected rental.
avaliação de
Hertz
Hertz avaliações
Locais de aluguel
╳
Hertz
Locais de aluguel em White Plains
240 Airport Rd St 104
+1 914 948 1016
66 Haarlem Avenue
+1 914 948 3024
Avaliações de hóspedes
Avaliação geral
9,1 Excelente
Baseado em 39 avaliações
Geral
8,9
Limpeza
9,3
Conforto
9,0
Retirada/devolução
9,1
Custo/Benifício
9,0
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
2,0
DECEPTION VIA KAYAK BEWARE
Contras: The Hertz White Plains is not "off-airport." There is no shuttle to the off-airport location like JFK or LGA or ORD or SFO. It is downtown White Plains, NY. A very long and unpleasant cab ride. Kayak should not indicate that this car rental was associated with HPN - Westchester County Airport. When we approached the Hertz counter at the airport, they just shook their heads and said since we prepaid the car, there was nothing they could help with. Hertz at the airport showed us how to get a taxi at HPN that would take us to Haarlem Street in White Plains. Hertz at the airport clearly had seen this happen many times before and apologized for the deception.
avaliação de
-
10,0
Fast, Speedy, Friendly Service, Great Rates
Prós: No waiting. Fast, speedy, friendly service. Convenient location close to North White Plains train station, Great rates.
avaliação de
-
8,8
Prós: Good value, good service - excellent rental -INDICATED 5 STARS but did not show.....
Contras: Nothing
avaliação de
-
6,0
Poor credit card security & customer service
Contras: The agent in North White Plains, Xavier, did a credit authorization without telling me what he was doing. He proceeded to call a phone number without my knowledge and read off my credit card information to the person over the phone. Aside from the fact that he was reading my CC info to a stranger over the phone without my prior knowledge, I was very concerned because there was a lot of people waiting in line, while Xavier read all of my CC info aloud, for all to hear. I tried to interrupt him, to stop him from revealing my CC info to everyone, and he was annoyed and snapped at me. Xavier didn't give me any instructions or info other than my contract, which he didn't even tell me was my contract. He didn't tell me how to drop off the car upon return either. He just handed me the keys and told me to find my car. Very poor customer service.
avaliação de
-
7,6
Hertz rent a car experience
Prós: Ease of access (right in front of a Metro North station). Very convenient.
Contras: I asked for the option to buy gas at particular rate upfront (instead of filling the tank myself before I return). It was not on the record according to the agent who helped me return the car. The car return entrance is not clearly marked.
avaliação de
-
9,6
Prós: Really great employees, helpful, professional, friendly. Close to station . Dropoff was easy.
Contras: Car was 1/2 hour late.
avaliação de
-
7,6
Contras: $200 holding charge was not communicated verbally to us in the office. Not a nice surprise. Also the car they initially gave us didn't have working motor functions to move the seats back/forward. The cars need to be inspected. What else could have not been working? Disappointing rental with Hertz- not sure if I would use again.
avaliação de
-
2,0
NEVER AGAIN!!
Prós: Nothing
Contras: Everything
avaliação de
-
10,0
Prós: Car was clean. the pick up and drop-off was easy.
Contras: I did not find the JPS in the car save, because people can break it.
avaliação de
-
10,0
Prós: Great service
avaliação de
-
10,0
Prós: new car with only 168 miles. Handled well!
avaliação de
-
10,0
Prós: Pickup and drop off was fast and easy. Beauty was warm, friendly and efficient. A perfect trifecta of customer service. I will be back
avaliação de
-
10,0
Fast, Speedy, Friendly Service, Great Rates
Prós: No waiting. Fast, speedy, friendly service. Convenient location close to North White Plains train station, Great rates.
avaliação de
-
8,8
Prós: Good value, good service - excellent rental -INDICATED 5 STARS but did not show.....
Contras: Nothing
avaliação de
-
9,6
Prós: Really great employees, helpful, professional, friendly. Close to station . Dropoff was easy.
Contras: Car was 1/2 hour late.
avaliação de
-
10,0
Prós: Car was clean. the pick up and drop-off was easy.
Contras: I did not find the JPS in the car save, because people can break it.
avaliação de
-
10,0
Prós: Great service
avaliação de
-
10,0
Prós: new car with only 168 miles. Handled well!
avaliação de
-
10,0
Prós: Pickup and drop off was fast and easy. Beauty was warm, friendly and efficient. A perfect trifecta of customer service. I will be back
avaliação de
-
7,6
Hertz rent a car experience
Prós: Ease of access (right in front of a Metro North station). Very convenient.
Contras: I asked for the option to buy gas at particular rate upfront (instead of filling the tank myself before I return). It was not on the record according to the agent who helped me return the car. The car return entrance is not clearly marked.
avaliação de
-
7,6
Contras: $200 holding charge was not communicated verbally to us in the office. Not a nice surprise. Also the car they initially gave us didn't have working motor functions to move the seats back/forward. The cars need to be inspected. What else could have not been working? Disappointing rental with Hertz- not sure if I would use again.
avaliação de
-
2,0
DECEPTION VIA KAYAK BEWARE
Contras: The Hertz White Plains is not "off-airport." There is no shuttle to the off-airport location like JFK or LGA or ORD or SFO. It is downtown White Plains, NY. A very long and unpleasant cab ride. Kayak should not indicate that this car rental was associated with HPN - Westchester County Airport. When we approached the Hertz counter at the airport, they just shook their heads and said since we prepaid the car, there was nothing they could help with. Hertz at the airport showed us how to get a taxi at HPN that would take us to Haarlem Street in White Plains. Hertz at the airport clearly had seen this happen many times before and apologized for the deception.
avaliação de
-
6,0
Poor credit card security & customer service
Contras: The agent in North White Plains, Xavier, did a credit authorization without telling me what he was doing. He proceeded to call a phone number without my knowledge and read off my credit card information to the person over the phone. Aside from the fact that he was reading my CC info to a stranger over the phone without my prior knowledge, I was very concerned because there was a lot of people waiting in line, while Xavier read all of my CC info aloud, for all to hear. I tried to interrupt him, to stop him from revealing my CC info to everyone, and he was annoyed and snapped at me. Xavier didn't give me any instructions or info other than my contract, which he didn't even tell me was my contract. He didn't tell me how to drop off the car upon return either. He just handed me the keys and told me to find my car. Very poor customer service.
avaliação de
-
2,0
NEVER AGAIN!!
Prós: Nothing
Contras: Everything
avaliação de
Locais de aluguel
╳
National
Locais de aluguel em White Plains
240 Airport Rd Ste 103
+1 844 370 9813
250 Main St
+1 914 328 3093
Locais de aluguel
╳
Sunnycars
Locais de aluguel em White Plains
240 Airport Road
250 Main Street